Water remediation- smallish leak from an outdoor tap in the wall into a basement room. We had…read morevacuumed up much of the water as soon as leak noticed. Prompt and professional service from Kevin at a reasonable price. Had to contract with a second partner business to have padding replaced and carpet tacked back down. Sorry that they could not replace the baseboards to complete the job. Otherwise, the work was really well done and the carpet is looking good as new.

The owner, Kevin, is very knowledgeable and explains everything. He was quick to respond during the…read morerecent Hurricane rainfall, and told us what the base needs for cleanup were and what was extra. His recommendations really helped us decide how to proceed. I highly recommend this company and will use them for any future incidents.

Restoreclean provided great service removing mold in our basement and Carlos was very professional…read moreand communicative. The work was done quickly and on-time. Can highly recommend.

We give ten gold stars to RestorClean for 100% professionalism, excellent communication, efficient,…read moretimeliness, friendliness, and their outstanding knowledge of their field. In addition to doing damage control, they provided us with useful tips and suggestions for smarter maintenance of our property. RestorClean restored our attic which had become impassible after a roofing job we had done. The dust that fell through to the attic from removal of a 70-year-old slate roof covered every box, every stored carpet, every painting, all the possessions we had stored there. In some places, the fine black dust was half an inch thick -- it had infiltrated every surface and crack. In a very low-celinged and cramped space, RestorClean more than got the job done; they also removed mold in the attic. They re-boxed all of our items, and they provided the boxes, labeled the boxes, and took away the old boxes; they organized the space as it has never been before. It is immaculate. They even vacuumed the ceiling of the attic. We can't say enough. They are a pleasure to work with and the price was right.

I'm sure L4 has performed good work for customers in the past based on what we see here in reviews…read morebut I'll never know because we didn't get that far. I called the 800 number on Nov. 3 and it was clear that it wasn't an office but some manner of call service that plugged me in with another individual. The gentleman was pleasant enough and said that a tech would call me before EOD. I received a TEXT from Abi, not a call, at 6:08 pm. I never had someone text me instructions about a potential home visit before but, as I'm desperate for repairs, I went with it despite my reluctance. I asked in the text to have the tech please share their license and credentials. I don't know these people. I just needed to know who I'm letting into my home. I received a call from a gentleman I assumed to be the owner or operator who took umbrage at me asking for the credentials of the tech, and proceeded to call it "weird" (that is the word he used) that I'd ask since, and I quote, "all we're doing is an estimate." I don't care if you were building the Ark of the Covenant divined by God himself, I am not letting someone in my home without knowing fully who they are. Call it paranoia, call it weird as that person did, but they can take that attitude and go the other way. I'll find someone else.

Sewer drain backup in basement. I needed cleanup and to make sure everything sufficiently dry in…read morebasement. They came right away when called. Very responsive. Very professional and honest. Even did extra.

From the first conversation that I had with Carlos I knew that I called the right company. Water…read moreabatement is one of those things that no one wants to have to deal with. Carlos was extremely helpful and informative, making the process as painless as possible. He and his team did an excellent job getting our home dried out and ready for repairs. He also helped guide us through the process and understand what he was doing.

Carlos came on short notice on a Sunday night to remediate water damage. I was prepared for a huge…read moreinvoice, but when he arrived he told us he thought the danger was in the past and remediation would t be necessary. He did his diligence to be certain and he was right. I appreciated the quick response, the price, but mostly the honesty.

Do not use this company for any water damage or mold needs. When WMF was first scheduled to arrive…read moreno one showed up or even bothered to call. The next day when they did arrive, I was charged an obscene amount for what was essentially three fans and a humidifier. Not only that, but the course of action they took was different from what we had agreed upon. Afterwards, I had my home professionally inspected and there was still significant mold that will require considerable remediation. When I contested the charges they continued to argue and disrespect me.

Contacting WMF Restoration was the best decision I could have made! So professional, knowledgeable…read moreand personable. I had mold damage in my condo and Seth and Becky were an absolute pleasure to work with to fix my condo. I really appreciate them so much! You can truly tell they are passionate about what they do and you feel a sense of relief knowing they are there to help make everything better. My boyfriend and I were so amazed by how smooth they made everything go the day the remediation services. We both were so anxious and felt overwhelmed when I realized I had mold damage but they put all that to ease when they arrived. I want to thank them again for a job well done, they really exceeded my expectations and I'll definitely refer them to anyone I know. Happy customer here!! :-)

This company is really just not honest in my experience. I would not consult them again, in fact, I…read morewould do my best to avoid them. The information they provided during the original consultation was that everything could easily be dried out. which in reality it could be, however they tried like heck to get the insurance company to remodel the entire kitchen. Basically saying that even if the kitchen does not need replacing, the insurance company is too stupid to know, so I might as well commit insurance fraud!! When a contractor tells you to commit fraud because it is undetectable, ask yourself, are they that desperate for work? Also, it appears most of their old "5 start" rating was fake - Yelp removed all of the reviews and put them in the "unrecommended reviews" section. I wish I had not seen a 5 star rating and called them... Fortunately it looks like Yelp fixed the issue and the current rating you see is more valid.

Our basement flooded due to heavy rains in the area. Orange flood team came in quick to pull all…read morethe wet up and out of the house. After that they placed heavy duty dryers to dry it out. Once it was dry, they came back to replace/repair all the damage. The staff of orange flood was amazing! They handled everything promptly, and the repair work was done professionally! Many of the water damage remediation companies in the area can dry out your home, but few act as an "all-in-one" company that can also do the repair work. I would highly recommend orange flood.

We hired RestorTech to remove the walls and insulation in the laundry room and also to remove the…read moreinsulation behind the bathroom shower due to smoke restoration after a fire in our building. Their crew removed the walls as well as all insulations behind the walls, they cleaned everything in the common area and they did a truly excellent job. They were super-efficient, hardworking, experienced professionals; they completed the work in one day and left my condo very clean and spotless as it was before they came. I am very impressed with the company, especially with Will, who is very responsive, reliable, courteous and it is a great pleasure to work with. We highly recommend Restortech and Will S. for any restoration work.

Lemony Snicket A Series of Unfortunate Events...that pretty much describes us, and RestorTech is…read moreour MIRACLE, go-to fixer every time we have an event. I don't mean to brag ...but, we're sort of frequent flyers there. We were introduced to John Pletcher, RestorTech's owner, and his crew in July 2011, after our house was struck by lightning and caught fire. We had a lot of structural damage but lost surprisingly little of our personal belongings and household furnishings. RestorTech came out and packed up everything in our house. The pack-out and moving process took about a week and a half. It happened during an awful heat wave with daytime temperatures exceeding 100 each day. The entire crew worked (and sweated) their butts off. All of our belongings were professionally packed, cleaned up/restored and held in storage until a little over a year later, when our home repairs were completed. When it was time to move back into our home, John made sure to send the same crew out to move us back in. Our move-in was more comfortable for the crew because we had working air conditioning unlike during the pack-out. It was wonderful to see them again and it kind of felt somewhat like going to a reunion and seeing friends you haven't seen in a long time. All of our belongings and "stuff" were returned in great condition and several things came back in better condition than when they left. For example, I have a family heirloom desk that belonged to my mom. One of the legs was broken and I just never got around it having it fixed but it was fixed when RestorTech returned it to us. The second and third encounters with RestorTech were for water damage from a burst pipe. They got out here so fast and did such a great job so that only the padding under the carpet was ruined. They were able to extract the water out of the carpet and once it fully dried we just had to replace the section of padding that had been ruined. The cost of those two water encounters was very reasonable which made us happy because we paid out of pocket for those instead of making an insurance claim. There were one or two more minor events where they came to our rescue as well. Throughout all of our history with RestorTech we've worked closely with Molly. She and I, well, we're practically BFF's at this point. Okay, I may have exaggerated that slightly, but seriously, Molly is amazing and we adore her. RestorTech is a great company led by a great man and you can't go wrong in picking them to help you when those traumatic, unfortunate events up-end your life.

We recently had water damage in our home when the washing machine decided to overflow and put a…read moresignificant amount of water on the laundry room and kitchen floors.  The water ran through into the basement damaging the ceiling and walls in our finished basement, as well as the carpeting on the floor.  We immediately called ServPro, who quickly came to our rescue, helping us move things out of the way to minimize damage and to begin the initial clean-up of the water. This was followed by one of their expert teams coming in and cleaning up the mess, removing the ruined kitchen and laundry room floors, as well as part of the basement ceiling and walls, and drying the entire place out. We could not have been more pleased with the workmanship and the professionalism of the team.  They were courteous and thoughtful and worked quickly, safely and took great care with our belongings.  They really appreciated what we were going through and were incredibly helpful throughout the process.  The office personnel, especially Tia, were so incredibly helpful as well, working to get estimates and paperwork together and even contacting our insurance company for us to make sure everything was taken care of. We are so grateful ServPro was there, we have no idea how we would have gotten through this without them.  Not only would I recommend them to others, I do routinely, as they are simply fantastic.

First and foremost, the water restoration was AMAZING. The team was great. Same team showed up…read moreeach time and explained everything they were going to do. They were extremely courteous to my wife, my kids and me. Great guys. Would use that team any day for water restoration. That interaction was the shortest part of the job, hence the low rating. The restoration and office experience is an entire different story... Before I go into the bad, I will say everyone who entered my home was kind and respectful. Now the not so good: -Promises go unfulfilled. -told that we would finish in a week. It took almost 3 weeks -a team was supposed to show up on a daily basis by 8:30am. They showed up around 9:30/10:00am. Sometimes a few people, other times 1 person. One of the workers said he was taking vacation soon and the manager told us that person had to leave on a family emergency out of country. In my experience, emergencies are usually a "get up and go" type of instance vs something planned. -work was left unfinished and when I called the office they said "the walkthrough was completed" -We also took a railing down after a portion of the wall was painted (they still had to put on more coats of paint). They chose not to paint the area where the railing meets the wall. They said "oh, I thought you were putting this back up." We were told they would return to fix. Got a call that day asking to have it moved back until the following Tuesday... never showed, never called, nothing. I guess it was my fault since I went ahead and paid before it was fixed. - Attention to detail -many things were considered "done" and we had to point out holes that were not filled before painting, quarter round molding not nearly flush, holes in grout, etc. This would not have been fixed unless we pointed it out. For painting, these guys don't even tape. sloppy job on a number of corners. -Payment/Office interaction. - gave an upfront payment with a credit card. No issues, no fees - the day the job was finished, we were told if we wanted to pay with credit card again, we would have a 3.5% fee. No notification of this until the day of. Nothing written on payment terms in the contract, just a "by the way, this is happening now".. also, if they had finished on time, this would not have been a problem because this new policy was implemented after the fact. Talked to Steven about it who was very unprofessional. I told him about the delay being the issue and if they had finished on time, I would have still been able to pay. He even tried to blame me fore the delay. "Oh, you requested more work" (the promise of when they would finish occurred after the work was requested). Then he said they were waiting on the insurance adjuster to approve the additional work. Funny, the insurance adjuster called me asking where the update was from ServPro as she wanted to make sure this was taken care of quickly (I used servpro because they are a preferred vendor of the insurance I use so communication would be direct. He also said "we were waiting on your sliding glass to be delivered" (something they forgot to remove on their template contract from another customer...we had no sliding glass being done). Garrison at least had apathy, was apologetic and said they are working on how to inform people properly. Might not seem like a big deal but I don't like providing my bank account number. It's much more of a pain to fix than a credit card if it is used inappropriately. I told them I would take my time paying and Steven gave me more grief. I said how do they expect me to pay with a check if the insurance company has not even paid me. Turns out they didn't even tell the insurance company they had finished so the funds could be released! Just adding in, seems like I got a response sayiNg I should call about questions I have. I actually voiced all that was wrong. Kind of funny I keep finding more that is wrong. For instance, in the middle of a kitchen tile there is a piece of plastic or glue sticking out of the grout and spots that weren't even painted. Kind of funny that a walk through the house with my pregnant wife who just wanted the job done is a "final sign off" that the work is completed.