Only replaced brake pads and rotors on front instead of both front and rear as requested. Now I…read moreneed to go somewhere else in a few months to have job completed. Verbal quote was high enough for both front and back and I had specifically asked for all 4 wheels, so I was confused when work was not done. If you know what you want, Bruce does not listen. Been a customer for over a decade but I will not be returning.

Dishonest, overpriced, and incompetent. Kept my car for 3 days, ordered wrong part, then part was…read moredefective. Run from this place.

Coming home from spring break I ran over something on the highway that damaged one of my tires. I…read morewas 2 hours from home still, we found our way to Choisser auto services near closing time on a Friday. They helped me right away, took care of my tire and had me back on my way home in no time. They went above and beyond by checking all my tires, including my spare to ensure I didn't have any other tire issues. Everyone was friendly, professional and helpful. The place was clean and neat, the waiting room was comfortable. Excellent place for all your car needs!

I used to like this place, until I didn't. They know I do most of the easy maintenance on my own…read morevehicles, as you should, if you can and have the time. Ie. Air filters, oil changes, even brakes. The first problem was getting an oil change I didn't have time to do. I have an easy access panel on an after-market skid plate, that they over torqued the bolts, and when I went to do it myself, I couldn't get it off. I took it back to them (after I went to do my own and realized the bolt was stripped) and told them to get the stripped bolt out and replace it and do an oil change since I'm not taking the whole steel skid plate down myself just to change the oil when the point of the access panel is to make it simple. They returned my vehicle. Never fixed it. They took off the entire skid plate and now left a bolt out of the skid plate completely. Next, called to ask for a brake quote. I did my own last time (cross-drilled rotors for cooling in traffic), but have much heavier tires now and can't get the things back on solo. They won't replace the pads without the rotors. Um, I just did them and just need pads. Maybe they're mad I do some of the work myself? or maybe they're just getting cranky, but I've taken both my vehicles there since I moved here. Now I'm looking for another place. Ps. There used to be a blonde lady who worked there that was awesome and friendly. Now you just get nasty comments when you ask them to fix something they broke.

I can't thank the Eagle Tire team enough for taking care of my flat. If you don't know Tesla tires…read moreare very unique and almost always have to be special ordered. I got my flat on Thursday (Mar 3rd) and had my replacement tire ordered same day. It came in today and was replaced in a little more than one hour from when I dropped it off. Special thanks to the front desk ladies who took my order quickly, and to Carpenter for not scratching up my rim while replacing my tire! Thank you Eagle Tire and I will be back for all my tire needs!

prices have gone through the roof here at Eagle tire. $60 just to plug a tire…read more $60 just to put a tire on the rim. Invoice said they looked at the brakes and rotated my tires, but the car was never there. think there's a new owner in town. Recommend Valvoline they're around the same price and faster.

This business was recommended by another business down the street. I had a nail in one of my tires…read more It was busy and there were many cars not only in the lot but in the business itself being worked on. The man at the front desk was professional and friendly. I could hear the technicians working on cars talking to each other. Really positive and upbeat. The technician who fixed tire came out with the nail to show me what caused the problem. Very friendly and helpful. I expected a long wait and was OK with that but they took my car in right away and fixed the tire. The whole thing was under an hour. Highly recommend this business.

I had a great experience with Magothy Auto. They were fast in their evaluation of the problems,…read moreREALLY reasonable in price, they honor and respect first responders and military and were a pleasure to deal with. We have used them before and I trust their work. HIGHLY recommend - an efficient, very experienced staff, friendly and do great work. I intend to use them for all my vehicles!!!!!

Boone's is great. Professional, communicative, friendly, reliable and reasonable pricing. They…read morereplaced my rear brake pads and rotor on my Mini Cooper and did a fantastic job. Could not be happier with their service and work.

Brought my diesel pickup in for service. Battery was drained and engine was overheating. I was…read moreexpecting the worst but their correct diagnosis was a loose serpentine belt caused by a cracked belt tensioner. They replaced the tensioner and it is running fine now. My two negatives are that it took 4 days to complete the repair and the cost. As I mentioned, repair shops like to get their replacement parts from the dealership. Ostensibly to provide a warranty. In this case, an aftermarket tensioner would have sufficed and a $500 repair became a $1000 repair because the tensioner purchased from the dealership was $450. Good work but be fully specific on what you expect.

My 2011 Tundra 5.7L iForce was making a loud whirring sound (Anthony at Goss Garage said it was…read moresounding like a jet engine...yeah, it was). I had visions of transmission replacement and my savings being depleted. So I dropped my green monster off on this past Tuesday, and they gave me a nice Honda Accord loaner. They called me yesterday evening to tell me it was merely the fan clutch. Said the part was on order. It must have come in express, because they called around noon today to say it was ready. That fan clutch must have been dragging, because now the truck is way quieter, adn is back to being the beast I love to drive every where. Goss Garage II. Keeping Pat Goss's legacy of fair pricing and honest work, and my vehicles, alive.

My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

I was visiting my brother who goes here for all his cars as I had a terrible clunking sound in the…read moreengine . On a Friday afternoon they fixed the car in a few hours. This easy fix not only gave peace of mind to drive home the 500 miles but also has saved me thousands of dollars from looking for a new car. I highly recommend anyone to visit this establishment for any of your auto repair needs

I couldn't recommend this shop more, and I'm going to tell all my Annapolis friends. I had an…read morealternator fail while visiting on a Saturday. Chris helped me without hesitation and ensured the failed part was covered under warranty. Not only was his pricing more than fair, he was really kind and provided expert advice about what likely caused the first one to fail. It's a small shop, so don't wait long to make them "your local" mechanic.

I have been told that I had 2 major issues over the last 7 years…read more One was an unknown camera, Mercedes service wanted $12,000 to replace. No idea what it did, but I never replaced it. Then last week, I had oil on my wiring harness. The fix was $28,000. I said no and took it to a friendly gas station. They fixed it for $500. The Service people keep asking me to come back and let them do the work. Run away from the dealerships!

'Service Excellence' does not begin to express the way in which Rodd Bowman processed and managed…read moremy claim and complaint. For context, it had been several months later (due to an emergency international relocation the week of the initial incident). When I returned, I was able to resume life and decided to share my experience here. From that moment forward, Mr. Bowman took care of me and the matter with empathy, understanding and stellar professionalism! He arranged for the repair, provided a dealer rental, 50% payment towards the repair, with the remaining 50% towards my next vehicle. My vehicle is now good as new. No stress involved. Thanks for the rockstar service Rodd & Chuck!