My 2011 Tundra 5.7L iForce was making a loud whirring sound (Anthony at Goss Garage said it was…read moresounding like a jet engine...yeah, it was). I had visions of transmission replacement and my savings being depleted. So I dropped my green monster off on this past Tuesday, and they gave me a nice Honda Accord loaner. They called me yesterday evening to tell me it was merely the fan clutch. Said the part was on order. It must have come in express, because they called around noon today to say it was ready. That fan clutch must have been dragging, because now the truck is way quieter, adn is back to being the beast I love to drive every where. Goss Garage II. Keeping Pat Goss's legacy of fair pricing and honest work, and my vehicles, alive.

My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

I have been told that I had 2 major issues over the last 7 years…read more One was an unknown camera, Mercedes service wanted $12,000 to replace. No idea what it did, but I never replaced it. Then last week, I had oil on my wiring harness. The fix was $28,000. I said no and took it to a friendly gas station. They fixed it for $500. The Service people keep asking me to come back and let them do the work. Run away from the dealerships!

'Service Excellence' does not begin to express the way in which Rodd Bowman processed and managed…read moremy claim and complaint. For context, it had been several months later (due to an emergency international relocation the week of the initial incident). When I returned, I was able to resume life and decided to share my experience here. From that moment forward, Mr. Bowman took care of me and the matter with empathy, understanding and stellar professionalism! He arranged for the repair, provided a dealer rental, 50% payment towards the repair, with the remaining 50% towards my next vehicle. My vehicle is now good as new. No stress involved. Thanks for the rockstar service Rodd & Chuck!

Only replaced brake pads and rotors on front instead of both front and rear as requested. Now I…read moreneed to go somewhere else in a few months to have job completed. Verbal quote was high enough for both front and back and I had specifically asked for all 4 wheels, so I was confused when work was not done. If you know what you want, Bruce does not listen. Been a customer for over a decade but I will not be returning.

Dishonest, overpriced, and incompetent. Kept my car for 3 days, ordered wrong part, then part was…read moredefective. Run from this place.

Tina and Allen in the store are very friendly. I've purchased tires for my Ram 1500, my wife's…read morePrius, and my Tesla Model S through the years from Chaney Tire. Each time has been non-eventful. I'm a meticulous individual, and I am always afraid of being on the receiving end of rim damage when getting my tires changed but have never had an issue. I was apprehensive about having them change my Model S tires because you have to put the vehicle in "jack mode" from the touch screen to turn off the air suspension and you need to use "lifting pucks" to lift the car under the side rails. It's not complicated, you just have to know what you're doing. I honestly printed the instructions out - and gave them a copy - and went over the process with a mechanic before handing the car over and everything went great. I also brought my own lifting pucks just to be safe. I appreciated everybody listening to my concern, even though I'm sure they would have been fine. But, you know, an ounce of prevention is worth a pound of cure! Good pricing, great people, I definitely recommend them.

So far first time coming here for a.quick patch and done in an instant for $29 cheap compared to…read morejiffy and the rest rotation is $29 too very cheap and you get to play with the small puppy named MOJO:-) will see if the rest of the service will be good as the first one, will be.coming back for more and I hope they beat others price tags :-)

Excellent. Very nice and experienced personnel. I will be back. Went there for a vehicle…read moreinspection. I will be bringing other business back to them.

WORST CUSTOMER SERVICE EVER I am just one person and I will…read moreusually gives places a shot twice before forming a bad opinion. Ut this was awful and I will never take my car back. They had my car 4 days and just did front brakes and an oil change. The price was more than the dealer estimated they never called me and I had to co tinge to call them and they left Friday without calling me or letting me know my car would be there over the weekend because they don't work and no one knew anything about my car. I called Monday and said I must have my car back today. When they finished it I received a call to come get my car when would I be there to pick it up. When I got there and voiced my concern I received and apology from the manager and that was it. As I said it cost more than the dealer. This place isn't worth a second chance and I will be seeing if I can find the owner.

Let me first start by saying the hard working gentleman that work on the cars are very understand…read moreand professional. Always had great service. Now, for the general manager Bob. He doesn't care about the customers. He changed the prices to some services by doubling the cost and is over charging us and stated that he doesn't care. I was a loyal customer but will start looking at other places.

I had an issue with a tire I purchased from another location but Giovanni and the whole team here…read morewere on it and helped in ensuring that I had an upgraded, newer tire ready for me the next morning. The whole team was great, responsive, and treated me with respect. Truly appreciate them - would recommend

I am very picky on who I let touch my vehicles…read more I have had the folks at McDowell's Auto Care work on a few of my vehicles, and I will have to say WELL DONE!! Definitely recommend McDowell's!

The exhaust on my car started making a lot of noise. McDowell's quickly diagnosed the problem,…read moreexplained my options, and did the repair within a day for a fair price. I was back on the road in time to meet my schedule. I will happily use McDowell's for auto work again!

I would not recommend International Auto based on my experience. They had my car for six months,…read moreand every time I called for an update, I was told they "hadn't gotten around to it yet." I received very little communication and had to repeatedly call just to find out what was going on. Customer service was also disappointing. One of the employees I dealt with was consistently rude and unprofessional, which only made the experience more frustrating. If you're considering taking your vehicle there, I would encourage you to do your research first. In my case, choosing the cheaper option ended up costing me months of wasted time. As the saying goes, you often get what you pay for.

Racist and rude to my husband as he was dropping off a car that had to be towed. Told him to "go…read moreback to where you came from" and recorded him after parking the vehicle because it was 2-3 feet off of where he told him to park it. I am so disappointed in whoever decided to ruin my husband's day and make him feel like crap. I'll also be reporting to the BBB.