Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

Last review was 8 years ago when the Edgewater location first opened. Recently needed major repair…read moreand just like my prior experience service was excellent. Service professionals were knowledgeable, professional, and kept me very well informed. Especially happy with the drop off and pick up service they provided. The business has grown substantially which is a clear indication that other customers are as satisfied I. Hats off to Clinton who could not have been nicer and more accommodating and he certainly is an asset to the Neely staff. Hopefully, I won't need auto repairs for another 8 years but, if I do I won't hesitate to take my vehicle to Neely's. Thanks guys.

First, I want to start by saying I don't like having to do this b/c I have used Nealeys for a long…read moretime but overall, I'm very frustrated. I brought my Black Ram in for service about 2 months ago to have brakes all re-done and inspection red flags fixed (roughly $4500). After getting the truck back, it was severely shaking and idling very hard along with immediately misfiring when leaving the parking lot. I returned the truck believing that the inspection work I did not have done initially would help clear up any further issues, so I had them complete the remaining inspection red flags ($5500). To my surprise, this was the beginning of a month-long situation of working on the truck and trying to diagnose issue after issue to ultimately not fix the problems it was brought in for. On top of that I was told I needed to purchase axel extenders for the truck to ride better and replace the sway bar. After I spent the $900 on extenders, they installed and the truck was still shaking badly. Finally, I got the truck back and still no resolution to my issues. So, after 10K spent on a truck worth about 9K, I'm in an even worse situation than I was before but now down $10K. Customer service is and has always been great, no issues at all. In fact, I believe they were trying their best but giving me the truck back 3 different times to have me return it 3 different times for same issues, was infuriating. I'm not sure if I would use them again. Love the people, but being down that much money and now needing to figure it out myself, is not what I was expecting

Jeff is the best mechanic and person you can find. He is honest and fair and not out to overcharge…read moreyou. He is very efficient and so is his staff. I go to him for all my repair needs. He is so awesome.

He gave me a new water pump for my engine at $800 and he gave me a new water pump for my hybrid…read moremotor $800 and it turned out to be a blown Head Gasket. He has no clue when it comes to Hybrids and he ripped me off with his friendly DUMBASSHIT.

I really appreciate kind businesses who are very organized and quick. I got a random flat tire and…read morewhen I got there they immediately helped me and were very quick which made it so much less stressful. Thank you so much!

If your car has a funny noise, a new squeak or drives funny Sean can figure it out and Leonard can…read morefix it. Sean has 25 years in the auto repair business and has worked on every brand and model of car. Leonard has been the lead mechanic at Admiral Tire for 30 years and has performed every repair imaginable. They are not the cheapest but they are the best in the area. They will never sell you a repair you don't need.

I work in the construction industry and as much driving as I do I am bound to get nails and other…read moresharp objects in my tires. Well, today was that day. I am not familiar with the area so I did a search and found an auto place only 1.5 miles away. I called to make sure they plug tires. They do and asked if I could come right away. I did and I was in and out in less than 10 minutes. These guys are the best! Thank you for helping me out in a pinch.

Honest service manager. Knowledgeable. My go to maintenance and repair place. Have gone there…read morefor oil changes and brake repair. Have recommended them to my friends.

Seems to have both quality & competitive pricing on our vehicle for brakes & belt updates. Am…read moreplanning to have another car looked over for some for the same things & will hopefully be as pleased.

Dads garage was great years ago before they expanded to their new facility. Now they have long…read morewaits for appointments, poor customer service. They got to big and can't maintain quality and prices.

Appallingly bad service at the Edgewater, MD shop. Took daughter's car in for a routine oil change…read moreand the tech found an oil leak we had not known about (no yellow light, no oil puddles), ignored it, put new oil in, managed to strip the threads of the drain plug so it couldn't close, and told their internal manager, who ignored it as well and let us take the car as if nothing was wrong. Disaster was averted when she unexpectedly came home early from her nursing shift in Baltimore, driving back before all of the new oil had drained, but with the RED oil light on and the car actually beeping at her during the last few miles. By then the sun was up and we found the overnight oil puddle in the driveway. Criminal negligence! We will never use Mr. Tire or their parent company Monro ever again, and neither should you!

made an appointment for 10:30 am oct 19,2025... i was not seen until almost 11 and then told i…read morewouldn't even have my car looked at for an hr. i just needed my tires checked for a leak and adding more air. a lady looked at their computer & i saw myself, there was almost 4-6 cars ahead of me. i wouldn't have left until almost 4-5pm. i had an appointment shortly in the afternoon and the desk guy said "want us to put air and you come back" i declined and he slid my keys across the front desk to me. very unpleasant and rude, dismissive when i was telling him about the tire pressure history. my partner is a mechanic and said everything that needed to be done. went to another shop and got done in less than 30 minutes. poor customer service and timing. :/

Called to set an appointment on Friday and my car was supposed to be serviced on Saturday at 1200…read more Dropped my car off at 1000 to see if it could be serviced early. After 1400 hit I called and they said the car was about to go in the lift to START the service, it should take only a hour and a half is what they said. It's now 1630 and my car is done, I'm not upset that they couldn't look at it early but more upset that they had no concern or regard as to the service taking four and half hours to get accomplished. I look in the shop and there's employees just standing around and talking, there's no concern for time for the customers. I would avoid this place at ALL COST if you are looking for an ordinary service such as an oil change.

3 hours to patch a tire, with an appointment, only for it to fail in a month and be told I need a…read morenew tire. It was a 1/2" screw on the center on the tread. Opportunistic, incompetent jerks.

Made an appointment for 3 o'clock and as soon as I arrived they got to work. I was told that it…read morewould take an hour, 54 minutes later they had my scraped rims fixed up. Thank you guys for your great work ethic.

The team at wheels helped me with plugging my tire when all other tire shops were closing. Awesome…read moreguys that saved my day !

I used to like this place, until I didn't. They know I do most of the easy maintenance on my own…read morevehicles, as you should, if you can and have the time. Ie. Air filters, oil changes, even brakes. The first problem was getting an oil change I didn't have time to do. I have an easy access panel on an after-market skid plate, that they over torqued the bolts, and when I went to do it myself, I couldn't get it off. I took it back to them (after I went to do my own and realized the bolt was stripped) and told them to get the stripped bolt out and replace it and do an oil change since I'm not taking the whole steel skid plate down myself just to change the oil when the point of the access panel is to make it simple. They returned my vehicle. Never fixed it. They took off the entire skid plate and now left a bolt out of the skid plate completely. Next, called to ask for a brake quote. I did my own last time (cross-drilled rotors for cooling in traffic), but have much heavier tires now and can't get the things back on solo. They won't replace the pads without the rotors. Um, I just did them and just need pads. Maybe they're mad I do some of the work myself? or maybe they're just getting cranky, but I've taken both my vehicles there since I moved here. Now I'm looking for another place. Ps. There used to be a blonde lady who worked there that was awesome and friendly. Now you just get nasty comments when you ask them to fix something they broke.

My son and I dropped off his 2005 Ford Escape because of a bad alternator. He didn't trust the shop…read morethat just replaced it(went bad in a day) so we looked for one that got rave reviews. Good plan? Long story, shot: They claimed the transfer case had to be removed in order to replace the alternator and the part would cost ~$500 and labour ~$1500. More than $2000 to replace a part that retails for less than $300 and an insane amount for labour that only requires about 1.5 hours according to the Ford Service Manual. It does not require removal of anything related to the transfer case at all. It requires the R/F wheel and axle be removed and then the alternator. They claimed that is impossible and that their "Ford Master Tech" has never heard of such a thing. I suggest he try reading the Ford Service Manual. I guess they have to make their $$ somehow, but they're not ripping off my son. I'll do it myself in the driveway...I tried to avoid working outside in the cold, but so be it. Good luck to anyone who goes to this place. My son ended up paying ~$70 for their "diagnostic" which had no basis in reality.