Some are not very thorough. I noticed that the cup holders were still dirty so I asked to clean. They do not take responsibility for inadvertently changing any of your car settings due to cleaning. When my fuel efficiency light ring changed from white to red, they said they didn't know anything about it and that I should read the owner's manual to figure it out on my own. Manager basically said it was not their problem. The least they could have done was consult each other and try to help. There was no sense of accountability. I will not be going back. read more

Paid $27 dollars for a mediocre wash. Spots on my windshield and doors still and the "fresh scent" in my car smells like a dirty rag. All around the inside of my doors are still filthy. I only gave 2 stars because they were nice and have a great interior, offer free coffee cookies and pretzels. But that doesn't make up for the crap wash. Won't be coming back read more

For about $20 for the most basic car wash, I expected a lot more. I've come here three times now - the first time my car was, at best, decently washed, and the second two times it just went downhill from there. Most disturbingly after the third time there were these odd, faint, swirled scratches on the trunk of my car afterwards - like an abrasive rag had been used in that portion for several swipes. I thought I was reading into it, but then my husband noted them as well a few days later without any prompting. Another slightly sketchy issue was that my car was ready in like barely ten minutes - yes, I understand that it is a team of people working, but the hurried and frantic nature of the employees results in a lot of issues being overlooked. Seems like their goal is volume and quantity rather than quality. After both my second and third wash there, the console area looked like it hadn't even been touched, and the floor had a quick vacuum at most. If I'm paying $20 for a wash, I shouldn't have to spend 15 minutes at home cleaning all the areas that were missed. The waiting room (coffee/free snacks/snacks and random stuff to purchase too) is very comfortable - probably of higher quality overall than the car washes. Nope nope nope; gonna be looking elsewhere for car washes in the area from here on out. read more

Juan went above and beyond by vacuuming all of the dog hair, from the floor in the back of my car, twice.

They did a great job on my car and they have WiFi so I could work from there. The front desk person was super friendly and so were all the other employees. Thanks so much! read more

Do not take your car here. I just took my one month old car for its first wash and their machines just totally scratched up my rear. In multiple places. I just noticed it today since I was in a rush yesterday. Photos attached. Avoid at all costs. read more

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I had my car detailed on Sunday. I realize how much they worked on the car to make it look like new again. I would give them five stars if they had tried a little harder with the sunscreen spots on the interior. I know those are hard to get out but there are solvents that remove it very easily so that's the only complaint I have but overall they did a great job. read more

The total overall customer service is bomb they treat me well and clean my car awesome. Shout out to Omar, Rosie and Tally they work well as a team. Thank you all at Pasadena Car Wash. read more

Pasadena Car Wash - Clean car - Car Wash Near Me - Pasadena, California

I went there with my brother for a wash the guy wrote it up an so far so good we enter door he went an paid I walked over and got me coffee an cookies I drop one cookie as I was leaning down to pick up cookies The guy worked there start sweeping as I leaned down to pick up cookies an was so rude didn't say any thing talk to manger he act like he didn't care or anything but he talk to rude worker in Spanish Blacks don't go there they rude to are race basic free car wash was his way of brushing me off but no sorry or apologize from him or the manger Blacks stay away they don't like out race an he was in the wrong sweeping my shoes bad service will never go there again BLACKS STAY AWAY. read more

Absolutely terrible. First time to this car wash. I got the silver package. Felt kind of pricey, but wanted to give them a shot to show me that their prices were worth it. They didn't. Didn't wipe off spots, didn't vacuum my back seat. Crumbs still on my center console that could easily be cleaned with a damp cloth and a quick wipe. Never going back! read more

Pasadena Car Wash - Car Wash Near Me - Pasadena, California

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Stopped in before my softball game at Brookside (this place is about a mile from the Rose Bowl). Decent carwash but they still use the machines and the rubbery mechanical arms to clean and wash your cars. Large couches inside the waiting area (or sit outside), fast service (at one point there were 4 guys drying my car), prices were a bit expensive though but my car was super clean. Clean bathrooms and free coffee as well. Good place for a wash! read more

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I have been going to this car wash for over 20 years. I live in the city and support local businesses, so despite there being other more convenient places, I've continued to go there. This review in particular was sparked by their ridiculous "rain check" policy. I got my car washed this past Thursday, $32 for a mid size SUV (about $8 more than other places). It rained for 3 consecutive days. When I called today (first sunny day since I was there) to inquire about the rain check I was told it's only valid for 3 days after original wash, rain or shine, 50% off a wash. I mentioned to the person I spoke to that Sunday it was still raining, her snarky response: "that's what I just told you, rain or shine". So I should have taken my car back in pouring rain and paid $16 to have it washed again...to go back when it's not raining, pay another $16... I'm not on board with policies that lack logic. I will not be returning. read more

I've been a customer at this car wash for many years and definitely recommend them. They take the time to make sure your car is clean and well dried before leaving. They follow safety guidelines and are very thorough. read more

They are awesome!!! So detailed and spent a lot of time on the interior even with bronze wash !!!

Been coming for years. Always a good job! Respectful and friendly. Clean inside waiting room.

When they're not busy, the quality of the wash is mediocre at best. Very expensive making this place a poor value. When they are busy, forget it! It gets worse. My car came out of the wash and sat in the sun for 15 minutes baking in the water spots before anyone got to it. End result was beyond disappointing. Try elsewhere. read more

I came here on Sunday morning for a much needed car wash. My car was filthy and after months of only visiting gas station car washes it was time for a real cleaning. I found this spot here on yelp and pulled in for a wash. I chose the platinum wash for $37.99 which came with all of the extras. The wash was pretty quick, about 30 minutes, but I must admit that it was early and not busy at all. The inside waiting room is very nice and comfortable with several big comfy leather couches to relax in, a free coffee bar with cookies, and a good amount of retail items for sale. My car was cleaned very well inside and out and I was extremely satisfied with the service from this car wash. I will be back for sure!! read more

Pasadena Car Wash - Washes range from $23.99 to $37.99. - Car Wash Near Me - Pasadena, California

My cars go through the machine. Truck, BMW, Prius. I come here often, nothing bad has ever happened. Once in a while the car could be drier, but I figure if I wanted a better job I should do it myself! The people are nice. You don't feel like your car disappears. The lot is large enough so you don't feel like your car is going to get scratched by the car next to it. I like that you can walk and watch your car almost the whole way down. Rosie at the front desk is nice. They have free coffee and butter cookies in the lobby! You can wait in the air conditioned room on the sofa while your car gets done! read more

Pasadena Car Wash - Services - Car Wash Near Me - Pasadena, California

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Got the 'Platinum Wash', results were not bad at all. Like Arnold Schwarzenegger says, "ILL BE BACK" read more

Today's visit reminded me why I purchased my own window cleaner, car polish, and tire shine. Not gonna throw away $35 again here, there shouldn't be a reason why I still have to clean my windows after paying for that service. It was quick wash, no line. Def should have taken a bit more time ensuring it was cleaned. This place has lost its touch, either drop your price or take the extra 5 min to double check, I don't mind. read more

I was in the area and the bird poop on the back windshield was driving me crazy. I pulled into Pasadena Auto Wash to finally get that cleaned. The place was busy and thought I'd be in here for awhile. It took longer for the porter to get to me and hand me ticket than my car going into the wash. Merchandise everywhere in the shop, even luggage?! Strange place to buy luggage, but I guess there's something for everyone. I spotted these hooks that go behind your seat to hang a bag or purse. Keeping stuff off the floor and seat- no tumbling of goods in the backseat. Checking out is quick and the waiting area comfortable with leather couches and chairs. The large windows make it easy to spot your car when it's done except if you're sitting in a corner. I was out in less than 30 min, maybe 20? So many were waiting for their cars before me and I flew out of there in minutes. Well, when I arrived home, I noticed streaks of water on the passenger side. It left watermarks. I knew it must have come from the side mirror. Had to bring out the cloth and wipe it off. Hate that when that happens. I'd stop in if I'm in the area but prefer the car washes closer to home. read more

I wish I could give zero stars. Someone that worked here broke a piece of my car off. It happens, however, Luis, the manager, refused to fill out an incident report... as I showed him the broken piece. I would strongly suggest to not come here. read more

Pasadena Car Wash - Car Wash Near Me - Pasadena, California

Best Car Wash in the area. I come through every week with a 2022 Tesla that I use for ride share. Thorough car wash every time!

Very thorough and great price. I highly recommend. Car looks brand new. Pretty quick too

I have gotten my car washed at this place for years, and have noticed a drop is their service. Sand was left inside on seats, and console after they vacuumed. The dash still had fingerprints, which the guy cleaned after I asked him to. My purpose for taking my car there was so they could clean and wipe the inside and vacuum. $23. and my car was still dirty. read more

Yesterday I brought my Tahoe in not only was the inside of my car still dirty I had to come back today and they broke the wire on my window for the defrost. I spoke to two managers they offered me a free car wash . I showed them that the part was $16 plus it had to be installed they said there is nothing else they could do. read more

I have been coming here for years. I have a luxury performance car that I am very particular about. This place was decent until today. This car is my second car that is rarely driven - is parked offstreet in a private parking area, and is covered. I am meticulous about this vehicle and know it in and out. I took the car today for the $50 wash and watched them bring the car into the car wash as I always do. The guy bringing the cars on the track kept bumping the front drivers tire against the railing. He did it to my car as well. Other times I watch this, the cars are driven smoothly into the track. As soon as my car was done, I looked at the front rim and it was damaged. I got a Manager named Victor, we looked at the footage and he tried to explain it away. Essentially telling me they are not at fault. I told him he's losing a customer that spends thousands a year there on details and washes. He told me that was my choice. Really poor customer service there. Do you think he'd maybe offer me something - a free car wash, half off a detail - something? But no. If you have a nice car or are just particular about your car, stay away from this place. It's been good here until it wasn't. read more

Just went here for the first time. I work down the street and been meaning to go for a while because it's right by my work I was excited to try. I finally went and got a 3 dollar off coupon. I got the silver super wash. The inside is nice cookies and coffee and nice ac. And chairs. But the car wash wasn't the best. I basically went because I had sand in my car from the beach. And guess what the sand is still in my car. Kinda disappointed especially for almost 30 bucks I'll continue to go to the one in temple City. Way cheaper and does a great job! read more

Pasadena Car Wash - Sand that wasn't vacuumed out. - Car Wash Near Me - Pasadena, California

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Got a platinum wash and I can do a better job myself. Water spots on my car's logo, on the headlights, and on the sunroof. On the interior, streaks of their leather cleaning product on the dash. Definitely a rushed job. The only good thing about this was how efficient it was done, but I can see how it was rushed. read more

FIND ANOTHER CARWASH !! They moved my car up after vacuuming it. But then left it there with the door open right before the wash. Basically moving cars around my car. I waited inside for 20 min the. Went to look for it and it was still not washed! Keys in the car on the display!!!! I talked to a shift manager and he moved it to be washed. Then ( if you can believe it) it started the wash and the system stopped for yet another 5 minutes!!! Just crazy. I wasted 35 min because these guys are lame. NOT WORTH THE WAIT read more

Short Review: Thorough, friendly service. What more do you want in your local car wash? Long Review: I've been coming here for over 12 years. Great car wash. They are NOT fast, because they do such a thorough job on wiping down your car. I admit / depends on the guy you get as to how excellent the job is, but for the most part, they are pretty consistent. They will ALWAYS go back and get a spot they've missed or deep clean something you need. So, for that, I'm appreciative. There is a store inside that is pretty well stocked with cards, candy, after-market car fare - you know, same old car wash stuff - but this one actually provide free coffee and cookies all day long. And free lollipops too! ALL the employees are very friendly, honest, and remember you if you're a regular. All in all, a pleasant experience. Just make sure you reserve 30-40 minutes when you come, especially on the weekends. They do about 500-600 cars per day on Sat and Sun if you can believe that!! read more

TESLA OWNERS BEWARE These ppl are technically handicapped. They do not know how to drive nor put in to Park Drive or Reverse a Tesla. Management needs to educate their employees on how to deal with changes in their own industry. Lost a 10 year customer. read more

This place is the worse for auto detailing. I'm extremely disappointed- in addition to the horrible quality, they damaged the interior of my car and didn't even tell me. I noticed after I drove off and was about 3 miles. When I called to tell them about the damage and that I was coming back, I was told we close soon (as if...). When I got there and showed them the damage the response was we need to find out what happened (really?). I spoke with the manager and told him it is unacceptable to damage my car and not tell me so that we can work out a resolution. He offered me a free gold wash. I did not accept and told him the only way he would see me again at this car wash is if I discover additional damage. If not for the damage I would rate the interior detailing 2- star and the exterior 3- star at best. read more

Pasadena Car Wash - The damage to the passenger door was not easily noticeable with the door closed. I should have inspected the total car. - Car Wash Near Me - Pasadena, California

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@ $28.99 I would expect way better level of cleanliness! Just not regard to how bad the service is here... I absolutely would never recommend this place... especially with those prices... read more

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Just had the most amazing experience at a car easy of all places. This isn't your tipical car wash. I just watch these guys clean the hell out of my work truck. My plumbing with truck at that. It honestly looks and smells like when I first got it. Mind you it's a 19 but still. I just had a croissant and that croissant crumbs were all over my car they got all out I'm just really impressed the guy that dried out my car took his time and got every little tiny bird poop mess out of there I can leave it so impressed read more

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Not too bad. I recommend this place. I've been coming here quite a bit since 2014-ish? They've been very consistent. Yes, there are times where they missed a spot or don't completely polish up my car, but I can appreciate their decent customer service and they're never not looking like they don't give effort. They do. More often than not I would say they do a good job. Also of all the other car wash places I've been around, this place also makes an effort to make themselves more presentable. It's clean inside, all the knick-knacks are placed well and organized, and on top of it there are sofas and couches to sit on. read more

I pass at least 3 closer car washes to come to this one. When I learned most of the employees have been here for years and years I know this place takes care of people. The hours work for me. The indoor confi lounge is another favorite of mine. I'm surprised that they only have 3 stars at this time. Hopefully this will help others to give it a try. They offer oil change, I have yet to try. I own a Tesla. Maybe not. Lol read more

Pasadena Car Wash - Uniformed employees professionals - Car Wash Near Me - Pasadena, California

I paid 40 dollars at this place for my car to be wash and vacuumed properly. But that's not the service I got . Nothing was wiped down or vacuumed. In the "Gold" packed it was suppose to come with a air fresher and waxed NOPE didn't get that either. I can not stress this enough NOT WASTE YOUR MONEY OR TIME ! . The experience was so bad my 6 year old Nephew said you waste 40 bucks for this ! When he got into the car . HIS 6 !! read more

I highly recommended this car wash. I bring everything from my daily driver, to my Roush here. They have always been friendly, and never tried to upsell me. They can also fix chips in your windshield. read more

This has been my go to carwash/oil change spot for the last seven years. The service is always good and the staff are friendly. They take good care of my cars. read more