amazing place better coffee than coffee shops very nice customer service, the workers are very nice and quick all the food is delicious the it's very happy feeling and the overall vibe is great the place is very clean and well kept read more

They didn't have much of the fresh options as they do in Lexington. Though I admire that they have this in Indiana and they do still offer similar tasty donuts as other franchise. I just wish they had more on physical display. read more

See all

I didn't see just a plain glazed or chocolate anywhere. That's not the vibe here. These are *confections*. It's a good donut. Made custom. There's a gazillion options. You don't need a dozen. Hell, one left me gasping. The service was friendly and polite. The young ladies who helped me happily explained the menu options and answered all of my questions. The shop is bright and clean and smells delicious! read more

Parlor Doughnuts - Counter - Donuts Near Me - New Albany, Indiana

I probably will give this place another shot but the customer service was non-existent this morning from any sort of friendly standpoint. I value places with good customer service so this is a major turn off. Despite no one ahead of me and my friend in the line, we were not greeted with a smile or any warmth by either of the workers. The wait was several minutes, enough that I thought about leaving. The person who helped us looked unhappy the whole time and when my friend wished her/the business continued success at the end, she did not respond at all even nonverbally. The mini donuts I got were a good value and there was a good discount for buying more than ten. Maybe the customer service folks were having bad days or have not been trained properly? read more

Parlor Doughnuts - Mini donuts. - Donuts Near Me - New Albany, Indiana

If you search online for the conspiracy about the shrinking of donut (and doughnut) holes over time, you'll see that Parlor has taken us to its logical conclusion, the elimination of the hole entirely. Yes, dear reader, from the robust nothingness permeating the center of these sweet breakfast treats in 1927 (go Yankees), to today, the donut hole has an inverse relationship with inflation, shrinking to nothing. As such, I think that Parlor has sold itself short by calling these "doughnuts." They've added the "ugh" back to "donuts" and called them by their full government name. But in fact, I see them more as sweet, breakfast meals. I found one surprisingly filling compared to other times I've grabbed a donut from the case and been left wanting more. There's a great selection of flavor combinations and they aren't the overly-saccharine versions you'll get at the grocery store. These have a premium taste and a premium price at $3.65 each ($2.65 each if you're buying a dozen). There are also plenty of beverage options to accompany the pastries. Coffees, frescos, and the like. Appropriately, donut holes are not on the menu because they are simply impossible with this design. The store is clean and comfortable with some nice seating and a focus on old timey games as decor. Should you be so enamored that you wish to proclaim your affection, you can also buy a diverse amount of swag to sport around town. I had my reservations about the cost of fancy doughnuts, but I left pleased that they are in the neighborhood! read more

See all

We love Parlor Doughnuts and this location did not disappoint! The staff were helpful and knowledgeable, especially about our dietary needs. This location is a great place to chill and have a doughnut. Their Gluten Free and Vegan options are excellent! Highly recommend the Gluten Free Cinnamon Toast and ask them to add Bacon! read more

Parlor Doughnuts - Seating area - Donuts Near Me - New Albany, Indiana

Service was good. But they literally ran out of bread ran out of egg. And it was an early Friday morning. The sandwich I got I literally spit out as it tasted sour. They were very good about giving our money back. The latte tasted like a steamer no coffee flavor at all. Every order was messed up. Everything bad. Doughnuts ok. Place looks dirty. read more

First time patron. Went through the drive thru mid-afternoon. Waited awhile for someone to greet me. After no response said "hello" then received a response. Ordered three donuts and a green tea. Pulled forward to the window and paid. Waited a decent time for my tea which was delivered with tea bag still in cup. Waited and waited for the three donuts. It took so long, I turned off my car as I saw little movement inside the window. Eventually I saw a worker who appeared to be adding toppings to my donuts. A bit later, the window opened and I was handed my box. I asked if this wait time was usual. I was told it was for that time of day as the donuts had to be individually made. This was a bit confusing until I actually brought the donuts home and saw the "base" was the same for all of them, but each had the "toppings" of the flavor you ordered. I assumed each top was hand applied. Though the donuts tasted great, I wasn't a fan of the core donut which had more of a solid foundation than fluffy and light. The price for the donuts was high end, but these are "gourmet" donuts so not totally out of line. Overall, would try donuts again with hope that expediency issues are resolved. I can't justify waiting 15+ minutes for three donuts in a drive thru. read more

See all

Flavor is good. Nuts are everywhere for those with allergies. Would be nice to see all the nut donuts together in one case, and one case without nuts as a precaution. Not the cleanest today, flies everywhere. Had to swat them away while paying. Chocolate Chocolate donut dough was also raw in certain parts today. Not the same experience as grand opening. Also, $3.50 for 8oz of milk is robbery. At that price, could I at least get a pint? read more

The donuts are croissants with icing. A little chintzy on icing and the jelly one is like "where is it?" Plus they are too high priced. I had to try it but not worth it to me. read more

The doughnuts at Parlor Doughnuts are five stars, the customer service is 1 star, average leaves it at 3. The customer service experience was subpar compared to other local area bakeries with minimal assistance during the order pick up process. Additionally, doughnuts are on a first come first serve basis regardless if an online order was placed the night before. Multiple doughnuts we ordered were unavailable at the time of our pick up, with them essentially saying "it is what it is." Due to this we were sadly unable to try some of the flavors that we were most excited for, despite assuming they would be reserved for an online order that was placed beforehand. I have had better luck with the location in Jeffersonville, so the next time I decide to play roulette with the available doughnuts, I'll make the extra drive for that location. read more

I really like this place an they are very creative the staff was so kind and the atmosphere is very peaceful read more

Parlor Doughnuts - So flipping good I recommend to any an everybody - Donuts Near Me - New Albany, Indiana

See all

I was there on opening day! Didn't get my free donut. Paid way too much for what I got. I guess they decided to close early. Escorted the people behind me out, very rudely. I will never go back. read more

Ordered online. Went through drive thru with no one at the shop. Service was horrible, slow and the kid sounded miserable. Waited about 15 minutes while they made the donuts, that we ordered 30 minutes prior. Almost drove away and realized we were missing the assorted minis box and had to request they be added. Sandwiches that were customized were completely wrong and over cooked. The taco was just funny. Only positive is that the donuts were good and they actually provided the correct ones. read more

See all

The doughnuts slap but it takes so long for anything to happen. We have been a few times and we've waited at the drive through a few minutes before anyone helped. Then it took 10 minutes to get 2 doughnuts. We thought this was just a one off but no. Going in isn't any better. The workers are more worried about completing their tasks than helping customers. This has been our experience multiple times. Only thing that brings us back is how good the darn doughnuts are. read more

Great atmosphere, music and staff. Donuts and drinks were fabulous. 10/10 recommend!!! read more

Parlor Doughnuts - Donuts Near Me - New Albany, Indiana

the gourmet donuts are ok, but most are looking for normal donuts, and when they walk in the door they don't see that! a donut shop without chocolate long John is really not a donut shop, good luck, but I don't see it read more

the donuts are good but the service is ridiculous. I have been in the drive through for 45 minutes when there is literally only 1 other car in the line. Currently still waiting. Would like to pull away but I am trapped in the middle of this line. read more

the donut i got was absolutely delicious. however everything else was not good at all. i got a breakfast sandwich and an iced matcha. the breakfast sandwich was just dry and boring on the sourdough. and my husband said on the plain donut it was flavorless and extremely greasy. my matcha was absolutely disgusting and i threw it out after a sip. i got a brown sugar maple matcha and they made it with their blueberry matcha. that drink specifically we waited 15 minutes for. it was super sour like candy and the flavor was gross as i did not order the blueberry to begin with. and it had chunks of matcha in it. not smooth at all. great for donuts but i'd steer clear from anything else. i was super excited to try the matcha and was very let down. i'm not picky and have never wasted a drink like that, but i literally could not drink it. read more

Food was very good service was very good give jack a raise i have no notes Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa extra characters

It is so tuff and good are cashier was very nice. The food was super yummy. And it was super cozy in the building.

Parlor Doughnuts is amazing! The food is delicious and the service is excellent! I'm so glad they opened near our home. Try them now!!

walked in...15 customers were all waiting on drinks and food, a customer pulled us aside and said they had been waiting 20 minutes to get there order, the manager just left, leaving new workers to figure it out, its sad to see management walk out, no accountability. we just walked out, too many options to eat at other places, seemed like a nice place and not to mention donuts sitting in the cases not being served to customers. owner and management are key reasons this site will struggle. read more

Amazing doughnuts, very large. Very nice and great customer service. The inside is a very nice place to sit and hangout.

ordering was a breeze! the customer service was great and very welcoming! I got the maple bacon and coconut cream and they were delicious. Loved the vibe too! read more

Our pastor brought these donuts to church this morning. They are delicious!! The minis are the perfect size. You can eat more of the minis!!!!! read more