Man, it's hard finding a good cleaners. I went to a couple different ones in the area. They would give me a date when the cleaning would be done, I'd get over there and it wasn't done and for me to come in the day where I'm on a time deadline it a hassle or their prices were way too expensive, it should not cost ten bucks to clean a pair of pants. These folks did the job quick and the price was good. So here's where I'll be getting my cleaning done for a while. Incidentally I came here a long time ago and remember they did a good job. They didn't have my info in their system when I came back which was odd, but they have it now. Cleaning places are like garages - when you find a good one, you stick with them. read more

I have come to this place for years. They have always been very nice and have done an excellent job. I recently left a dollar in my pants and it came back stapled to the shirt! They are insanely honest I was truly shocked. read more

Parkway Cleaners - Incredible honesty! I left this in my pocket and it came back stapled to the shirt - Laundry Services Near Me - Concord, California

My aunt recommend me this place to get my jeans altered. I found my spot, they do a great job. I'll be coming back.

They always treat me well, they offer great quality and good prices. Also, they are very good with alterations. read more

I took a red hooded Ralph Lauren Polo Sweat Shirt to this poor excuse of a business 5 and half months ago to repair a broken zipper. They never called to inform me it was repaired. I became really busy during those months and it slipped my mind. I recently remembered that I had left it there and went in to pick it up. I went into parkway cleaners on the 17th of November. I showed the lady Nina at the counter my receipt/ticket. She brought it up to the counter. I noticed right away that there was still a safety pin on the zipper. It was not fixed and they had the sweat coat for over 5 months. Nina acknowledge it right away and asked me to come back two Saturdays from that Friday. So they would have it for another 8 days. I went in today ( 12/5/2023 ) and they brought it to the counter and there was oil stains from the sewing machine when they repaired the zipper on the front mid/chest section of the sweat shirt. The oil stains ran parallel to the zipper on both right and left side of the garment. I took it out of the garment bag to inspect it better and sure enough it was there. I thought it might be lint material. NOPE!!! I said something right away. The owners sister Nina denied accountability right then and there even though these oil stains were not there before. I had washed it before it took it in. It didn't have anything on it, whatsoever. I told her this garment was over $100.00 and she would not budge. Nina brought out her battle-ax sister the owner from the back. Her name is Judy. She actually had the nerve to say... " You know that we did not do that." Before I even had a chance to even say anything. Not even a greeting when she first walked up. They deny culpability no matter what the circumstances are, regarding any kind of damage to customers garments.. I took it to their competitors next door and they will take care of it. STAY AWAY FROM THIS BUSINESS!!! Do not learn the hard way. These other negative reviews are accurate. read more

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I've never taken the time to leave a review on a business bad or good. In this case my experience was horrible. I took a garment I purchased 2 weeks ago for dry cleaning and the sleeve was damaged. The owner reached and was accusatory immediately why I asked about their policy if anything gets damaged, advised because it's expensive and want to make sure I have recourse. In addition he said he check the cameras and said when I picked up the items I went to the one damaged as if I knew it was. I asked to check the cameras the day I dropped off and shows where I show the clerk the sleeves because of the buttons need to be covered, yet they did not work that day. They attempted to fix I asked if I did not like it what are my options, received no clear answer. I told him will report him to better Business Bureau he said he does not want threats and said to pick up the item and I can no longer go to their business and hung up. The worst service ever. read more

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I been a customer for years until I did drop off a hat, even when I handle the owner my hat I ask her twice if it doesn't going to come out the same please don't do it. But she promise me it will and guess what they destroy my hat and my work jacket smelling like it was in the bottom of the laundry basket for days. When back and she offer me was to clean it again and may be re shape it. Not even offer me a refund. So don't wait your money here they're one few doors down they do a better jo read more

Brand new clothes and a designer suit came back with damaged buttons. Pants were smelly with mildew. They offered to fix it but I wouldn't trust them with anything of value. Avoid at all costs. Remember "No Refunds" read more

Parkway Cleaners - Laundry Services Near Me - Concord, California

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Years coming - always being patient, they have lost shirts after shirts.....clothes have come back stained and they refuse to own up to their mistakes. When the owner is not there the employees have music real loud and close doors early at times. So disappointed. read more

They don't always pick up the phone when you call, but they'll have your things cleaned at the time promised.

This is what I was handed after my 2nd request to replace a broken zipper. The pic should say it all. At this point I have no words. Stay away from this place! read more

Parkway Cleaners - Laundry Services Near Me - Concord, California

Helped us out in a pinch for my son's wedding. Really happy with the service and the product :)

Parkway cleaners is amazing and has wonderful customer service. I had to get a stain out of some work pants and a shirt, both look perfect and at a reasonable price. I'm extremely tall so it's great to have a place that will alter my pants for my tree like legs. read more

Parkway Cleaners - Laundry Services Near Me - Concord, California

I dry cleaned my dress and husbands top and slacks. The slacks needed hemming, and they did a great job on the hemming. They were able to get it done by the day I needed it all. read more

I have going to this place for years. Overall they do a pretty good job. A broken button here and there. But, that's common with all dry cleaners. They just raised their prices to $1.95 per shirt. This sounds a little steep. And they're out of way too! Sorry if I don't come back. read more

Parkway Cleaners - Laundry Services Near Me - Concord, California

Never had my clothes dry cleaned before but when my friend mentioned this place taking care of her clothes, I decided to put on my adult pants and bring in my jacket. I have this leather jacket that I've worn numerous times but I was always afraid to wash it because I was afraid of ruining the material. I decided to bite the bullet so I washed it on delicate and let it hang dry which ended up leaving a pungent water smell to it. I thought it was because I let it dry in a non ventilated area but after washing it the 2nd time, I knew I had to take my friends suggestion and take it here. I brought it in later afternoon on a Friday, explained what was going on and the girl at the front wasn't sure if it was possible to remove the smell but she took it in anyways to see what they could do. She said they'd call me the following day to tell me if they could fix the problem but no one called. I called on Tuesday to see what was going on and the girl said that they were doing a few more hand washes and that they'd call me back. Again, no call back. Worried, I called on Friday (a week after they took in my jacket), to see if it was ready and the girl said it was ready to be picked up. Relief! When I picked it up, I was excited to see if the smell went away and hell yeah that smell was gone! So relieved that my jacket is once again wearable. PROS: Service was pleasant. Price was good, $6.50 for my leather jacket. The got the smell off. They're open pretty late. CONS: They said that they would call but they don't so just give them a call to see if your items are ready. Just lack of overall communication. read more

I have been having my shirts laundered at the Salvio location for many years, now that that location has closed I have been forced to bring my shirts to the Park-n-Shop location. This location is much more chaotic and I am not sure that I will be back. On my last visit it took in thirty shirts for the husband and I, and the husband picked them up so he was not sure what I had taken in. When I looked at them I immediately noticed a polo oxford missing, I counted the shirts and there were only 29. I called and talked to the owner and she says she counted them and there were 30. I explained to her that I know what I took in and I knew what I was missing she began to yell at me. I asked her if she wanted to know that the shirt looked like, and I had to tell her about 5 or six times. She did not seem very interested in solving the problem. She actually asked me what I think she should do. I said "you should begin by apologizing for losing my shirt." She told me she can't look for my shirt if I am on the phone with her, she would look and call me back. I have never heard from her again. read more

Parkway Cleaners - Laundry Services Near Me - Concord, California

Staple dry cleaners. Quick turn around time and great customer service. Judy is super sweet. Parking can be a bit tough sometimes but the late hours helps. read more

My first time coming here and the owner Judy is amazing! Super experienced and knows exactly what to do. She's super sweet and friendly. Definitely will be back often to get my suits clean! Her shop is in Concord and it's a bit outta my way but I don't mind the drive while I'm on this side of the bay for work. Decent prices for the quality of work! read more

I have been a customer for 10 years and have always loved the service and quality. in the last year they have ruined two Tommy Bahama shirts. The first one the laundered instead of dry cleaning it. This was a $150 shirt.The owner Judy, felt it was partiality my fault for not telling her it was to be dry cleaned. She reluctantly gave me a $110 credit. This time it was $110 shirt was was white silk and it came back light green and rough to the touch. She told me it was a manufacturing defect and not her fault. The quality of work has been declining over the last year or so. I suspect she is having finical difficulties and is scrimping on the chemicals. minor stains are still on pants, etc. It is a real shame, because the employees are very sweet and seem to care. They know there are issues, but have no way to control it and need the job. I really hate to give this bad review, because it will hurt the employees. I can not afford the take several thousand dollars of clothing to them and take the chance of having them ruined. read more

Let me start by saying i don't get too many things dry cleaned. I bring winter coats and occasional alterations in. I always liked the place, it's cheap, close to home and i never had any problems. I had my winter coat here after taking a vacation in March and it has been sitting in the closet for a while so i decided to take it in over the summer just to have it ready for cold months ( i'm a neat freak and i like to get things ready before i actually need them) I have never had a problem with the place before so it didn't even occurred to me to check my items after picking them up. Boy was I wrong! The coat had a bleached stain on the back!!! I mean, why would someone bleach a wool coat is beyond me. I don't know if the chemicals they use did it or it was an accident. There were no stains that needed a special treatment, just a basic dry cleaning. They never apologized and basically told me, it wasn't them but i checked my credit card statement and i still have the charge on my statement. The coat cost $500 and now has disgusting orange stain on the back. When i called and complained they told me they did nothing wrong and it was different cleaning place but i know better because of my charges. The coat is completely ruined. It makes me want to cry when i think about it. the saddest thing is, if you don't take a pic of your item before and after, it's your word against them. I'm never going to come here. Please be careful with your items. read more

I took my sofa cushion covers to Parkway Cleaners and was extremely disappointed with the results! They charged me $75 and when I picked them up, they looked exactly as dirty as when I dropped them off--I am sure they were not cleaned at all. I told them this was unacceptable and they agreed to try again. When I picked them up the second time, they still looked as dirty as when I brought them in, only now they actually looked worse for the wear, with loose threads hanging everywhere!! I will NEVER bring a single thing to these "cleaners" again. read more

I have been coming here for 15 years and I can not say enough good things about them - Good service and nice people - While Park n Shop parking can be challenging I park in the rear of the building and take a short walk - I am fortunate to have this business to frequent and I live in Martinez read more

I've been taking my clothes here regularly for the last 4+ years and spend $100+/mo. Despite them doing well with actually cleaning my clothing, this is the last time I will be using them. I was scheduled to pick up my clothes today and realized it was 6:57PM, I was literally one block away. I called, asked if they closed at 7PM, told the front desk employee my situation and asked if she could stay open for 1-2min cus I really needed my clothes. She rudely responded with "no my owner ordered me to close at 7PM". Maybe I'm being too harsh? I think 1-2min is doable for a customer that has been with you for this long. I will take my money to someone else who appreciates their customers. read more

I'm not quite sure why not to rate 5 stars. This place gets everything I bring clean and pressed, uses earth friendly products, and I get it when I need it. In and out, priced fair, nice girl at the front to take the orders. What more do you need?! Thanks! read more

Had to get a dress pressed last minute and they had a quick turn around time! Starting to bring my everyday work clothes there and they always do a great job. read more

I love these guys over every other dry cleaner in my area. Been going there for years and they always have friendly service, great job on the many different items I bring & some of the best prices in town! They even offer to rush your items for an extra fee, which in a time crunch is no problem. Their prices have changed recently, but it's still the only place my family & I go. Love these girls! read more

Let me start off by saying the owners are THIEVES and this place doesn't deserve any stars! I had a new Chanel perfume and Giorgio Armani cologne. I'm mad as hell because they didn't contact me when they found it or gave the items back when I picked up my clothes. That is very unprofessional if you ask me and bad businesses. When I called the next day to ask about my things the lady had the nerve to tell me she didn't find anything but found my shoe cleaning supplies. So why wasn't I informed?! When I go there to pick up my shoe cleaning supplies I asked her why wasn't I contacted or given my items back when I picked up my clothes?! She just looked lost and shrugged her shoulders like she didn't care. Make it make sense! You found my shoe cleaning supplies but somehow didn't notice 2 big bottles of perfume and cologne. These people are very dishonest and they most likely didn't think I was going to notice or say something but better believe even though I took that lost on my things I made sure I went there to let them know I KNOW THEY STOLE MY THINGS!! read more

Parkway Cleaners cleaned and pressed my shirt in one day for $3.25. That wasn't a bad deal and I will come back if I need something dry cleaned. read more

So I have a shirt that needs to be dry cleaned, and this place is close to home, so I think "why not?" I walk in and there is sign that says $10 minimum charge and I say that I only have one shirt. They say it's $5.95 to dry clean a shirt, which I think is kind of over priced for a run down strip mall, but I think "ok, whatever." The owner says she won't do my shirt since it won't be $10. Seriously? How does a business like that even stay open? Shaking my head... read more

My husband loved going here but lately there services on Saturdays have sucked! The lady that works every Saturday that I have seen is very extremely rude I dont know if it's because she being overworked but i dont like it Also everytime I go my prices always seem to very. What are there real prices they should really have a price chart !!!!! I feel like they over change the prices on there own ! What happen to the 3 young lady's that use to work there they always had good customer service and very nice and Attending .On the bright side one of the young ladys has returned. Hope I get the young lady often because the other Asian lady I anit having it ! read more

I went here to pick my cloths up and the cashier was moving slower than I thought possible. After she finished her transaction she continued to chat with her friend while others stood there waiting to pick up an order that was already paid for. Then one of the workers from the back(not a cashier) came out and prolonged the conversation with the friend, about a movie that came out making everyone wait longer. Horrible service, when the damage your cloths they pretend they have no idea what you talking about and try to charge you to fix it. I wish yelp had a zero star rating, one is too generous. There is another cleaners in the same plaza, much better!!! read more

They couldn't even see on patches to a backpack. They sewed the pockets closed when sewing the patch on and when trying to get them to fix it they said take it to a shoe store instead. Poor quality of work and customer service. read more

I have gone here before for dry cleaning and they have been good but this 5 star rating is based on their seamstress. I had a last minute event to go to and the hem of the dress I wanted to wear had fallen out. So, I first went to Escobar's Tailors in Pleasant Hill and asked how much it would it be. First the girl said $30 then looked at a woman and said "I mean $40". No way was I going to pay that. Went home and asked a friend where she goes and she said Parkway Cleaners. I went there at 9am and the lady said she would do it for $10 and have it ready by 3pm. I picked it up and it looked like it did when I bought it. I can't remember the woman's name but she was an older woman and was there on a Thursday morning. Will be going here from now on. read more

The lady behind the counter is really nasty! She tried to over charge me I called her out on it then She tries to get super loud with me. This will be the last time I ever go there!! Horrible customer service!!!!! If you decide to go there make sure you check your receipt!!! read more

I am a wholesale dry cleaning pick up and delivery service. I contract with Parkway cleaners and have for over 9 yrs. I started my business 1/1/07 and fired 3 cleaners my first year before I found Judy (the owner) and I have been here ever since. The two things I offer my customers are 1) quality and 2) service. I can control the service and my reviews on yelp reflect just that.. I was very disappointed my first year in business because I could not find a cleaners who had consistent quality until I found Judy. I bring in between 50 and 60 orders a day, 5 days a week. I have had very few problems and, when we do, we work together to resolve them . It is critical for me to have someone I can trust and rely on and Parkway Cleaners has more than exceeded my expectations! Have we had customer issues? Yes,Show me a cleaner that hasn't. But they are the exception, not the norm and, in the end, the customer is taken care of. Parkway also has an excellent seamstress, Susan, who has altered and repaired many, many items for my customers. I am grateful for our working relationship and believe Parkway Cleaners are a critical part of my success. read more