Not too bad of an experience. The lady is very firm attitude-wise haha but other than that my uniforms come out clean and pressed to perfection ready for work. Overall not a bad experience and actually been back a couple times. My go-to spot for dry cleaning. Price is decent and competitively affordable compared to many other shops. Got patches for my uniform done for half the price compared to other places locally. So yeah, need dry cleaning done? Give em a try. read more

please higher some new employees ! i respect my elders but just to give a heads up, the older chinese lady in there is rude and obviously does not want to be there . thank me later read more

I came and asked for my husband business shirts to have heavy starch. Come to pick them up they were not dry cleaned and zero starch. We like the shirts to be stiff and look professional w crease on the arms. As I am showing th gentleman at the counter a woman comes from behind and pokes my arm and says a crease in the sleeve cost more money. I asked her not to poke me and respect my personal space then I show her by grabbing a corner of one shirt and how it quickly wrinkled there was no starch. She argued and trust I will not be going back! They launder only and charge dry cleaning prices stay away!!! If I could give zero star I would! read more

Royale Cleaners - Sewing & Alterations Near Me - Pleasant Hill, California

How can you (the owner) argue against refunding a customer when you ruined their clothes? This place ruined my $250 authentic jersey. They do not care about customers' clothing. They washed it on high heat and used a high dryer setting, which faded the jersey, ruined the logo, and caused the stitching to come apart. She claimed the jersey was "poor quality," but it's obvious they handled my clothes carelessly and didn't bother checking the cleaning instructions. She made excuse after excuse, blaming the manufacturer instead of taking any responsibility. She did not offer to help fix the logo or the stitching. She even said she has washed thousands of jerseys, which either means she was careless with mine or she has ruined thousands of jerseys before. I asked if she would refund the cleaning fee as a gesture of good faith (not because I cared about the money, it was only $10) but to see their morals and how they treat their customers. Instead, I got an earful about how it was somehow my fault. I wasn't planning on leaving a review, but that interaction was enough to warrant calling out the poor work ethic and unprofessionalism. read more

Rude and rushed service. I didn't feel safe or welcomed by the female alterations person. She was visibly angry and irritated at the task of hemming my formal gown, yanked me around, and scolded me when I didn't follow instructions she didn't even give. I felt uncomfortable and then she gave me a large quote that I didn't feel was fair. I would have paid the price if she was kind. I took my dress and left. read more

I recently took my jeans for a simple waist alteration. I specifically asked her to only take in the waist, but she insisted that they had to alter the area above the butt as well. Unfortunately, the result was not what I expected. The fit around the upper butt ended up looking off, and I was really disappointed with the outcome. Altering the yoke is not the only way to take in the waist of jeans. Skilled tailors can often take in the waist by adjusting the side seams or by adding darts near the waistband, which avoids altering the yoke area. Some tailors may also choose to alter the back seam of the waistband itself without touching the yoke. In the past, I've had jeans altered without any changes to the yoke area, so I was surprised when she told me this was the only way to adjust the waist. I ended up having to go out and buy a new pair of jeans because the altered ones just don't fit right anymore. I'm definitely not happy with the experience, especially since I clearly stated what I wanted and still didn't get the desired results. I won't be returning to this place and would not recommend it if you're looking for basic alterations. Very frustrating! read more

Royale Cleaners - New pair of jeans i had to buy ‍ - Sewing & Alterations Near Me - Pleasant Hill, California

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They are the best. And a great place to have alterations done. We have had numerous suits, shirts, pants, etc. all altered here over many years. Everything is always ready the day it was promised. read more

Great service, fair prices, and they had my things done before they were even supposed to be done. Huge plus to be able to go get Starbread next door and no question will make them my go to Dry Cleaners! read more

I needed same day alterations and the process was so easy. The pants are hit perfect with all my shoes (I'm short). I drive a couple of miles to give them my business. They have a loyal customer in me. There was a blouse I couldn't get the stains out, at Royale they told me they could get it out and they did. The blouse looks nice enough to wear to work again. read more

Royale Cleaners - Alterations and dry cleaning A++++++++ - Sewing & Alterations Near Me - Pleasant Hill, California

I requested laundry on my blouses. They did dry cleaning. I assume they did dry cleaning because it is more expensive. The lady lied to me. When I asked if they did laundry or dry cleaning, she said they did both. I told her she knows I do not like dry cleaning. They ruined 2 of my white blouses. They are now beige. One of them was brand new. It was my first time wearing it. I won't be taking my clothes there anymore. Very dissatisfying and disappointing experience! I am giving them one star because I cannot give negative starts or zero stars. read more

I brought in a cocktail dress for tailoring and dry cleaning, and was shocked to find a visible grease stain on the front side of the dress upon pickup. My requests for a refund were completely ignored and no apologies were offered. The owner did agree to perform spot treatment on the area (at no additional cost), but even with this treatment, the stain is still relatively visible. The owner claimed the damage was not from her own doing, and she simply wasn't aware of it. She claims it may have been from another worker handling food (what kind of response is that?!?). She took NO accountability and did not apologize once for the trouble. Based on recent yelp reviews, I am now the second client to share an experience with stains/damage from this business just within the past month. It's safe to say I will not be returning in the future! read more

Royale Cleaners - Sewing & Alterations Near Me - Pleasant Hill, California

My husband had just bought a new suit to get married in and it needed a good pressing and a little bit of tailoring. Not much, just a little. We only had about 3 days to get it done in. He found Royale Cleaners one day while in the shopping center and just happened to see if they could do it. The man who helped my husband was great. He said he could absolutely do it by the next day and not to worry. The work was great. Especially for a rush job. He was happy with tailoring. Maybe I am biased but I thought it looked fantastic. They did and excellent job. read more

I haven't had the need to dryclean any clothes in over ten years. I didn't know where to go. I was told that most local law enforcement go here for their drycleaning needs. I figured they must do a good job, and THEY DO! Was pleasantly happy. They gave me an affordable price and a date to come pick it up. Looked perfect when i got it back. Couldn't ask for more. Thank you. I will return! read more

If I can give 0 stars, I would. The first time we came in here for dry cleaning, we expected a lot because the owner who checked the items before accepting it for dry cleaning seemed very confident. We bought in my white dress, and my partners white suit which had 1 stain (owner also pointed out, ONLY 1 stain). When we went there to pick up days later, we noticed that the jacket's color COMPLETELY changed and there's now multiple stains on it! The jacket is not the same color with the pants anymore. When we called the owner (who took us in the first time) she said she doesn't see the difference, and she's not seeing the OBVIOUS stains on it! She didn't even apologize for what happened... $300+ down the drain... I don't recommend this place at all..... read more

My family and I have been coming here for years and years. We absolutely love it! They're always so kind and welcoming. We've had alterations and dry cleaning (as well as regular wash) done here and it's always an amazing job! We've never had problems. They're super accommodating if we've needed something back in a "rush" too! read more

This place has the worst customer service I've ever experienced. Rude from the moment I walked in. The one time they actually did do cleaning it was a poor job. Don't bring your service here! read more

This small business owned and operated by the kindest couple is efficient, professional and AMAZING in their talents with cleaning and mending. I just went to this location because they were handy and had good reviews. But the way they can make a shirt or suit look (and smell) new is fantastic. I really enjoy my exchanges here. They are not slow, but they are not curt. I like the results, and I like that they move along smoothly from customer to customer. AND you can see that they are very hard workers. I am glad I found them. read more

I have been using the shop by the Dominion and was very happy with their service. I brought in some brand new clothes to a shop closer to my residence. I needed these clothes including a new suit to be pressed for an important job interview. When I went to pick up the clothes I was told they lost some of my clothes including a pair of slacks that matched a new suit. Since I needed the full suit for my interview they instructed me to purchase a replacement suit and submit a claim. However, since then my calls have not been returned. Every company makes mistakes but as a loyal customer I do not appreciate being ignored and not getting the follow up and compensation any customer deserves. read more

Customer service is terrible. Incredibly rude. Did not offer alters even though it is stated on the website.

The service was excellent and the staff were very professional and courteous. On top of this the cost for the services was very reasonable. I will definitely use them again in the future. read more

I don't like to give bad reviews because it can hurt a business. But I had to say something. i gave them two shirts. a suit, and pants to clean. THEY LOST MY TWO SHIRTS!!!! I was livid! How hard it is it to count 5 pieces of clothing????? They were Expensive dress shirts . They didn't offer to reimburse me. on top of that , my clothes don't look like they were cleaned, just pressed. So if you want your clothes lost and not cleaned, then this is the place for you Update: They found my two shirts!!! Thank god! So I take back what I said earlier read more

Came in to have a dress hemmed. They did a lovely job in a very short time. Reasonable pricing and very friendly. Will be coming back.. Thank you! read more

Love this place, they do it all, wash and fold, dry cleaning, bedding.... There is no limit to all the things they do wonderfully. This is by far the best dry cleaner I have ever encountered. read more

I was referred to Royale Cleaners from a friend who's been coming here for years. Finally stopped by and was impressed! I felt bad asking for such a quick turnaround time for pick up, but was reassured with exceptional customer service that it was no problem and could be done. I just picked up all of my work shirts, they came out perfect! Thank you!! I'll be back :) read more

They are a bit pricey, but they are quality. The tailor was very friendly and kind. She adjusted my jeans and they fit perfectly.

Fast and responsive to inquiry. Although I brought in some curtains to hem all the same length they were all hemmed different lengths.

sweet asian lady helped me and my husband for our wedding alterations. price was reasonable for the quality work she does. fast and easy service. our new designated taylor per my husband. we highly recommend her read more

This place won't be getting my future business. My coworker gave me a Halloween costume to use this year and it needed a zipper fixed. I figured 10-15 bucks tops to get it fixed. Nothing extravagant, I just needed to be able to wear it for an hour or so right? Well these women ruined Halloween. Or at least they tried too. At first as I showed them the costume they insisted that the fabric was messed up because the zipper caught onto the fabric. They didnt even want to touch the dress. Um, I took it off the fabric and showed them how the zipper was splitting. Not only did they want to charge me 22 bucks JUST to sew on a zipper but they needed me to run that night to Joann's which is 10-15 mins away and pick up a zipper. WTF? They dont have any there? I wasn't bringing her my Sunday best... this was a novelty item that I explained to both women that would complete our family halloween look. OMG. I walked out of there and didn't go back. Severely overpriced. I have had pants hemmed and zippers fixed before in San Francisco for less than what she was charging and it was back the next day. Yelpers, this woman was rude and didn't want my business, clearly. I hope they read this too. I am never stepping foot into that establishment again. read more

I love this place they always treat me right and and always do a great job of meeting the customers needs

I've come here for a month and one of the owners, a chinese lady asks me the normal question: When would you like to pick up? I tell her and twice she changed what I requested. Why ask me when, if you keep changing the day on me? What the heck? Do not go here, overpriced and owner doesn't listen to customer. I'm going elsewhere and I suggest you do too. read more

Trying a new place for simple hemming on casual pants that I bought. Owner gave me a consideration.....

Failed to give their advertised first time customer rate AND charged extra since shirts were XXL size. Obviously thought I was from out of town and should take advantage of a one time customer. I am from out of town but do spend time in the area frequently and always use laundry/ dry cleaning providers. Never here again though!! Was hoping they would be satisfactory as their location is considerably more convenient. read more

Upgrading to four stars after using Royale a second time. When I picked up my clothes, The older Asian woman behind the counter didn't seem to to be fluent in English, but I gave her my phone number and she gave me my clothes. They did a good job at a fair price. read more

Ja runs the best dry cleaner in Pleasant Hill/Concord. Never any excuses why something is not done, if she tells you Tuesday afternoon, you can take it to the bank, it will be done on Tuesday afternoon, and it will be a superb job. She does not cut corners, and you will pay for a cleaner who cares, and her services are worth every dime. You will not find a better cleaner in the Walnut Creek/Pleasant Hill area read more

Wouldn't recommend. When I had originally asked to have my pants hemmed to a specific length, one of the employees insisted I try it on instead. The pants were cut too short and each leg was a slightly different length. Furthermore I had some shirts that needed to be cleaned and pressed. They wrote my initials on the inside tag of my shirt with a pen. Why would you do that? read more

I got a little too champagne happy at an open bar for my cousins wedding. I needed to have my 100% silk dress AND my bf's suit desperately cleaned after my hurling fiasco (*shame.) I walk into the cleaners with all the garments in a plastic bag...it had been sitting in my trunk for about 3 days, ack! I apologized profusely to the lady about the smell that was reeking out of the bag and asked her if there was anything that could be done since the stains had been sitting in for a couple of days (*double shame) She said it would be tough...especially my dress...but she said she would try her hardest and that it would be done in a week. She didnt show any signs for judgment either! A week later, i picked up the dress and the rest of the garments and they looked (and smelled) brand new! They did an excellent job and i will love them forever and always go to them! read more

Two years ago this place overcharged my credit card and I had to do a billing dispute. I won. I had some uniforms dropped off here yesterday for alterations and the owner saw my name on the uniform and told my other half that she wouldn't work on them because I was a "problem customer." Glad to see I'm still remembered after 2 years. But the grudge for your mistake. Wow! On another thought maybe it was the shirt they LOST and had to pay me back for. Really people. Get over it! I must also ask, how much do you think they pay that poor old women doing the alterations in the corner. Sad, tragic and 1 star for effort. read more

Ja is a lifesaver! I had to get something hemmed in time for the weekend and her turn around was one day. She was very accommodating and did not charge me an insane amount. Ja made the entire process super easy and now I can go on my weekend trip stress free! Thank you Ja, I'll be coming back in the future. read more

WOW updated review..... Just spent $23 on 2 jackets. Come home and they still have stains on them and an oder (i wore a spray tan). Everyone knows that spray tan washes out of everything! She got it off the visible collar/ back area.... When i looked inside the sleeves they still smelled and had major stains! They completely ignored the arm area!!! The WORST part is that they left visible stains on the outside.... I spot cleaned them with mild soap and guess what?! They came out! They never cleaned the outside! What a joke. Now I'm pissed. I called and asked for a manager. The woman refuses and asks what garment im complaining about. I tell her (kindly) what happened and that i just had to spot clean a jacket i picked up a few hours before. She says "shes human" and missed a few areas. When I'm spending 11 bucks to get a jacket washed i expect attention to detail. I asked for a refund and she said no "bring it down here ill look at it". Uhhhh i don't have time to make another trip! I told her my family has been going there over 20 years and i will never return!!!! She did not call back. Guess this business doesn't care!!!!! I have gone here on and off for years. I would say they are better at alterations than anything. I do appreciate that they open at 7am... I can drop things off on the way to work. Today i got there at 7:25. It was 5 min before anyone acknowledged me..... Pretty lame considering they have a door sensor that makes noise. $20 bucks for 2 blazers to get dry cleaned?! Seems steep to me.... read more

I've been going to this cleaner for over 20 years, and now that I've relocated to LA, i miss them! The previous complaints about permanent ink- it's inside the collar where cleaners ALWAYS put your name so they can sort it! They have always come through for me and helped me with sewing buttons, fixing tears and always providing well pressed, always clean shirts. My hope is that I find a cleaners in LA that is at least half as professional and efficient as they are. Miss you guys! read more