Place is very clean. Customer service is top notch. Owner Chris is actively involved and cares about his employees, treating them with respect. Thanks to the loyal employees it is a pleasure to do laundry there. read more

Came here for the first time on a Thursday, One thing to note about this place is that it has a card system instead of coins, an employee named jackie, went above and beyond basic costumer service to ensure that everything was all right and helped me understand the card system. Big coincidence that we had the same names! Place was clean and tidy. Will definitely be back again! Theres also a food place which makes it convenient for spending time while waiting for the cycles to finish. read more

This is a very nice location with plenty of machines to get your laundry chore done. The lady working this morning was very helpful in getting me setup on their card system. Place is very well kept and maintained. Machines are clean. I trusted other reviews and glad I opted to come here. Working on the road like I do, I'm glad to find wonderful businesses like this. I'm here early (6:30 AM) on a Sunday, and people are already filtering in, so I imagine it can get quite busy in the later hours. read more

Lots and lots of various size machines to choose from: double, triple, five & eight loads. All I had was a $20 - they have a machine that changes $20's into $10's and then $10's into $5's. You can also put any denomination on one of their cards to use at the machines. My double load cost $3.59 to wash - I didn't dry. Staff very helpful showing me how everything works - haven't been in a laundromat since collage! The place is clean and well maintained, too. read more

4 stars because cash only. 3 stars now because it was your attendant that told me cash only and because of response.

Gem! I live just a block away and have a few laundromat options in the area, but Big Wave is the one that always caught my eye because it's so well-kept and consistently clean. It may be smaller than some of the others, but the quality and care here stand out. I stopped by a few times while my in-unit washer was down, and every visit was quick, friendly, and seamless. The owner is amazing -- truly welcoming -- and his staff is just as wonderful. They're attentive, professional, and there's always someone available to answer questions or offer help. It had been at least 15-20 years since I'd used a laundromat, so having an attendant present made the whole process easy to navigate. That level of support is rare these days. If you're looking for a clean, safe, and well-run (all machines working) place to do your laundry, I absolutely recommend coming here. You'll be in great hands. read more

Absolutely fantastic experience. I seldom visit coin laundromats, mostly for large items. The staff here was very helpful, giving advice on detergent amounts, machine options, and more. Prices are reasonable, machines operate quickly, and they accommodate almost any load size. The biggest advantage is that the Park n' Shop is just nearby, allowing you to do your shopping while your laundry is in progress. I highly recommend using this laundromat! read more

Best experience ever! Our washing machine decided to die on a Wednesday, following my husband returning from a trip. We had multiple towels, wash cloths and all the regular day to day clothes, including what he'd worn while being out of town. The washer can't be repaired for a couple of weeks so we needed a solution. Big Wave Laundromat offers Wash and Fold services by the pound. We took in everything we had before 10am on the Thursday and they had it washed, folded and packed in a plastic bag in the hamper we brought it in with before 2pm. They even used our laundry detergent that we brought with it. I will absolutely be coming back until our washing machine is fixed and cannot say enough on how their professional service saved us in this situation! read more

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The place is supper clean and plenty of machines to use. Alway staff working to keep the place clean.

Super clean. Great price. The card system is so convenient, and the app is works well.

Wonderful management! My first time visiting here (because my washer was broken) and it was a great experience! I had just been to another laundromat where I had not been treated courteously, and this was a HUGE difference. When I came in, the ATM wasn't working and I needed to get additional cash to finish up my loads. The manager, Chris, was very apologetic, and actually put his own cash in to cover the needed money. He also handed me a drink from his vending machine without charging me for it, because I mentioned I was thirsty but wasn't able to get the cash. Very clean place, friendly staff, overall wonderful experience - and yes, I did come back! Thank you Chris and staff for all of your kindness and courtesy! read more

Hi Chris, Thanks for reaching out. I appreciate you looking into this. As you can see from your cameras, your employee was quite rude and confrontational, which made me feel threatened and of course i responded in a negative way as well. I'm human, and while I won't allow anyone to disrespect me, I also approached her calmly to ask if she could turn on my machine. Instead of helping, she told me she didn't have to do it and didn't care if my clothes got washed or not. I've been coming to your establishment for months, and I know most of the staff who work there--they've always been great. But this particular employee doesn't seem to have any respect for the customers who spend their hard-earned money here. I've never had an issue like this before, but I won't tolerate being disrespected or spoken to in such a way. I also noticed that many of your recent reviews have been negative, so it seems I'm not the only one experiencing this kind of treatment. I believe it would be beneficial for your employees to receive some training in customer service, as a little kindness and respect can go a long way. When I asked for the manager's number, she claimed to be the manager herself, which was surprising. If that's true, I think additional training might be necessary to ensure she handles situations more professionally. Lastly, I'd suggest posting signs advising customers to contact staff directly rather than using the emergency button, especially in cases like mine where the washer was leaking. I hope this feedback helps, and I trust that this kind of situation won't happen again. And you lost a faithful customer. read more

Big Wave Laundromat - The card was she said I can get the number but that number is the establishment meaning she will get the phone call. - Laundromat Near Me - Concord, California

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Absolutely love the staff, Wife and Myself both work shift work and don't have a in Unit Washer/Dryer so we've been bringing clothes for the wash and fold here for years. Laundry is always done pretty quick and the folks doing the wash are the greatest. 10/10 would recommend! read more

Absolutely recommend visiting this laundromat because its beautiful and out of this world. The staff are very helpful and professional and the owner is the nicest man you will ever meet. This is my new spot for sure. read more

A worker Jackie took out my clothes that were washing and put somebody else's clothes in the washer before my clothes were even done washing. I had two more cycles that were next to the cycle that was running one of my clothes. so I knew my clothes did not finish the recycle that I paid for. Also, as I was waiting for a dryer, she took someone else's clothes out and I was gonna use the dryer, but she tried to tell somebody else to go and use the dryer but they ended up being very kind and let me go ahead and use the dryer since I was waiting there first. read more

It was cheap and accepts cash. Clean as well. I liked it! They also had vending machines for snacks and drinks. A lot of different machines do you can pick how much to wash/spend. About $10.79 to was 3 baskets and $1 for 10 min of drying it was pretty good! read more

I've been coming here for a few years now, and I took a couple months off, and when I came back I was so disappointed. Today I came in to do my work sheets (massage therapy) and when the wash was done they were still wet. Like , it didn't take a lot of effort to wring out water from them. I brought the attendant over to ask her why this was and all she could say was that she had just washed in those washers and she didn't have that problem. Or that maybe I had over loaded the washer. Seriously!! I said ok didn't give any fuss. When I went to dry it took me twice the time to dry. I don't know if it's under new management but this guy s shady business. The prices are higher (fine I get it, everything is gonna be higher) but poor quality. And please teach your young people for better customer service. I run my own business and she wasn't rude but she was clueless. I won't be back. I noticed the old timers no longer work here. I saw one at another business. I think I'll ask her is this normal! Cause it wasn't like this in the two years I've been coming read more

There is nothing wrong with this laundry. Absolutely nothing. I just didn't like my experience because it seemed like everyone in town was there to wash their clothes. Every machine was being used to the point that the only one I could get my hands on was a six load machine, even though I only had two loads and it cost me 6.95 for that pleasure. Then the only dryer I could get my hands on was reserved for the laundry service lady who took pity on me and let me jump in. To honor her kindness I only dried for 10 mins which surprisingly got my clothes dry enough; still slightly damp, but enough to me to take it back to the hotel and for it the heavier clothes to dry on the hanger. This place is great though. You only pay what you need by adding money to a card you purchase. They have a vending machine that has all your laundering needs. I needed a clean bag for my washed laundry and the choices were a reusable blue cloth bag you can buy from the laundromat or a $1 trash bag from the vending machine which was all I needed. The place has free WiFi and a snack machine. This place has everything. What it doesn't have is room to spare. The customers were nice in spite of it. Nobody seemed to be hoarding the baskets or the two banks of seats, just the machines, which is understandable. I'm not going to come back though because the sea of humanity was too much for my little introverted heart, but go at a time that isn't Friday night and I'm guessing you'll have a better experience. read more

I use this place for my big items I can't wash at home! It's very clean, well maintained coin laundry! the staff is friendly as is the owner! read more

It was my first time here and I loved it! The staff werevery nice and helpful. On top of that it was clean and super spacious. The fact that I could load my money in a card made the process easier also. read more

We needed our blankets and regular laundry done, and are very pleased with the service. Everything was weighed. The blankets were charged extra but we were find with that. Check out their website for details. read more

I've been going to Big Wave laundromat for quite some time and I must say that Margarita was a very nice lady she's always working hard she's always doing a great job and she greets you with a smile all the time, majorly is also really sweet she has a very pleasant smile she works hard as well to keep the place up read more

Fast and professional laundry service. Great prices. Friendly workers. For those days Mom to clean bedding ... easy peasy

Excellent and fast service! Love their wash and fold! Great prices too! All the staff are friendly too!

Never been here before UNTIL today because my washer gave out (Sears has ordered the part, but will take a week, or two) ... Thus, I had quite a bit of bed sheets, towels, and clothes needing washing. I LOVED how they offer "Wash & Fold" Service because you can bring in your laundry, they weigh it, price it, and then you can leave, and go get other things done! :-D When your laundry is all clean, and folded, they text message you! Furthermore, your clean, folded laundry awaits you in a huge, strong, clear plastic bag that they tie so your clean items don't get dirty. Soooo Impressed! Too, there is an ATM, and vending machines to get snacks, as well as buy various laundry products (tiny sizes). COMPLETELY PROFESSIONAL!! They ONLY take cash for this service, but it is COMPLETELY WORTH IT! Those working here are TOTAL GEMS & IMMENSELY COURTEOUS. :-) The atmosphere is clean and EVERYONE in there -- employees and patrons -- ARE WEARING MASKS (since this virus is NOT a hoax). There is ample & FREE parking as it's in The Sutter Square Shopping Center (FedEx is there as is Taqueria La Plaza). During the day, or at night, the entire location, and business, IS SAFE. I KNOW I shall be returning a few times, since it will be a week, or so, until my washer is back to working order. Therefore, I REALLY have to thank Big Wave Laundromat for making this a positive experience for me! MANY THANKS!!! read more

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There's a new girl in the morning she is very nice and friendly,great you with a smile coming and going, she was cleaning the machines and she was very detailed and thorough the place was SPOTLESS....my experience with her was very good she gets 5stars read more

We came here just to wash a king size down comforter that was too big for our large capacity washing machine at home. I was happy to see large commercial sized washers that a laundromat near our house didn't have. The staff was friendly and helpful and it was clean and well maintained. read more

Best laundromat I've been to. Machines really fill with plenty water to make a great wash. Plenty of machines available when we go.

Our home washing machine went out so my husband and i loaded up our family of 5 worth of laundry from the week and decided to give this place a try, and so glad we did! The facility is very clean, detergent on hand for purchase, a lot of machines of different sizes, counter tops for folding, and they have an atm machine on site for those who forgot cash (me!). Thankfully they have someone on staff to help newbies like us. Lynette was so helpful and cheerful. She was the cherry on top! Thank you Lynette! We spent $30 total (detergent, fabric softener, 4 large wash and 4 dry cycles) read more

Big Wave Laundromat - Laundromat Near Me - Concord, California

Customer service was terrible. My boyfriend had been taking his clothes here for wash and fold, and they did a pretty good job. I had already gotten a glimpse of their bad costumer service but I wasn't expecting to be as disappointed as I was. But now that we moved nearby, I went for self-service for the first time a couple weeks ago and the young lady that was there (I think she said her name was Lynette) was extremely rude. It's unfortunate, because I was hoping to make this my go-to laundromat. read more

Came to wash my dogs bed and blankets. Too big for our washer machine. This place is always clean! I used to always come here to do laundry when we didn't have a washer machine. read more

We have been using Big Wave laundry services for over 7 years! They are professional, reliable and our laundry is professionally cleaned, dried and folded! The girls there are sweet and text us when our laundry is ready for pickup. Very reasonable prices! We will always use BIG Wave read more

I been there for the past year I like the price I like the location is by my house ! The lady who always closed the place she's really rude ! She don't know how to treat the customers tonight was the 3rd time cleaning the dust he act like I'm. Not there all my clothes had dust that's not cool she's not friendly! I was reading the reviews at Google and I'm not wrong people agreed how this young lady is so rude read more

The owner of this place is a really great guy , in which he is helpful and nice , the staff is great. but the one youg latina girl . One time I just looked her way (it's normal to look at someone as their approaching you ) and then she had an attitude with me and I asked her is there a problem? She said "yeah, I don't like people looking at me" I said " I just looked your way I'm sorry." But everytime I come in she looks and stares at me...smh , so I avoid looking her way and her. So tonight at 8:31pm she was mad for some reason I guess she had no help closing.? And she started changing garage bags and began pushing the cans all around near me and in the store, very angry,smh...I'm avoiding this woman at all cost..this place would get 5 stars if she wasn't so unprofessional and rude looking... tonight is terrible to be here I feel like I gotta stay clear of her..smh read more

Cleanest, laundromat I've seen so far in Concord. They limit no more than 10 ppl inside at a time. Also best price I've noticed for wash and fold at $1.25 per pound!! Keep in mind though there is an additional fee if u leave your clothes longer than 24 hrs due to limited storage. If u r doing regular washing on your own I would not recommend you leave your clothes unattended but if u were the type who does, I like strolling through Grocery outlet across the street to pass the time. Be prepared during this pandemic they will not allow you to fold your clothes here, you need to take it home to fold. Not even if 1 load is done and you are waiting for another load to dry. Seems unreasonable, but I wouldn't get mad at them. They were given rules to enforce on us, they r just doing their jobs. read more

Big Wave Laundromat - $1.25 a pound wash and fold - Laundromat Near Me - Concord, California

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A great place to drop off your clothes and pick it up at the end of the day . If you do decide to do the wash and fold services here are my pros and cons Pros Clothes are folded neatly Con only cash Customer service read more

I used the wash and fold service for the first time yesterday. My boyfriend and I were both pretty pleased with the folding and we were excited to continue to use this service but as I went through each item to put it away I found that two of my tops had big bleach stains right on the front of the chest. Both tops are unfortunately two of my favorite pieces I regularly wear and have had for a couple years so they can't be replaced. I am very disappointed as I don't see a reason these should have bleach stains. One is black. The other is pink. They both seem to be in the same general spot so I wonder if a counter had bleach on it and was not wiped down properly before items were folded on it. I'd recommend not taking anything sentimental or any of your favorite items here. I'm pretty bummed that this happened. read more

Big Wave Laundromat - Two tops with bleach stains - Laundromat Near Me - Concord, California

Amazing staff. Super clean, easy to use machines. They had nice music on in the background. Prices are very decent and easy to use card machine. Bathroom was very clean! I appreciate the open doors for fresh air as well. Overall, it was a great experience and I'll definitely be back here again in the future. Parking is easy, and the people are very kind. I also love the folding stations. If you're looking for a laundromat, this is definitely the one to go to! read more

I used to like this place a lot Clean environment but extremely rude customer service that I got from two female employees! They need some customer service training !! read more

It's clean and they have friendly customer service. Wifi is available and there are specials on certain days. I think the only downside would be limited counter space to fold clothes. A plus is you can leave your clothes too wash them head across the street to shop or get boba nearby. $2.85 - double load $3.65 - triple $5.65 - 5 load wash Dry prices $0.45 for 10 min - regular dryer size $0.55 for 10 min - commercial Update: On June 7 around 1 pm the usual friendly attendant wasn't working. Instead it was a fair skin, dark brown hair lady who was helping. She doesn't smile I asked for help and said hi. She didn't say hi, instead, she started the machine and even scoffed and gave attitude all the while. Sorry if I'm bothering you from folding! It's not even busy at all today at most 5 customers during this time too which is unusual. Management please talk to your employees about customer service!!! Horrible read more

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