1st Visit: There should be "0" ratings...I had came in on a Thursday, didn't know u get a Free Dry All Day (1 x 30min dry) until I was there. HATED that I couldn't break my $20 for the laundry in the machine that apparently u need their card to activate the washer/dryer. Had the lady break down my $20. Drying time comes...Where's the attendant for my free dry? Not around. Where's the instructions for using the dryer? None! Stuck the card in the dryer, nothing happens, stuck it in the machine again, nothing happens...finally got it to work. The lady comes back, informed her I was looking for her to get my free dry as advertised, said come back next Thurs. told her I'd be back on the weekend. She gave me her name and said just let the other worker know she owed me a free dry. Ok.
2nd Visit: Following Sunday or Monday, went back, informed the attendant that the lady on Thurs said to let her know she owed me a free 30 min dry. She flipped out, seemed like she was the Manager? Said, "If the lady wasn't here then she may have been on a break or lunch, u do understand that we need to take breaks and lunches?" I was like wow, the previous lady was being nice and offered me the free dry, it wasn't like I demanded it. After being RUDE, she dried one of my loads for 30mins. I only came here a 3rd time bc the laundromat I go to is being remodeled :( Señor Burbujas is a newer and cheaper place but their SERVICE SUCKS!!! And, the point that they make u use their card (bc they want to keep u coming back) where you're always left with a balance SUCKS!!!. I.e. a 35 or 55 cents per dry but u don't take coins? U have to PAY BY THE $1, so u always end up with loose change on the USELESS CARD, u can't use anywhere but there!!!
3rd Visit: Washed my loads, the washer didn't wring out my clothes so it came out soaked. Needed to add money. Put the card in, put a dollar in bc I needed 2 more dries, (scenario: 2 dries @35 cents = 70 cents, u have 30 useless cents left on the card per dollar or 2 dries @55 cents = $1.10 so u have 90 useless cents remaining on the card). Anyway, the machine turned red, I waited for my money to come out (confused to why my card wasn't credited) again, I waited but nothing happened, the machine said, See Manager, I was like SERIOUSLY, good thing I added only a dollar bc I NEVER GOT REIMBURSED. There was an older mexican man behind me, I told him that machine didn't work. I then left to get the attendant who said the machine should've given me my money back, I said it didn't. She said she can't refund me. I said, THE MACHINE TOOK MY $ and YOU'RE NOT GIVING IT BACK? She said, SHE BELIEVES the Mexican man TOOK MY MONEY and LIED about it. I told her, "I stood there confused to what wasn't happening and waited but no money came out. I asked her to give me the business card with the Managers name on it. She said she'd be right back with it but she "NEVER" did. She walks by several times, assists other Customers, changed the TV, Sweeps, but DIDN'T CARE ABOUT MY REQUEST TO CONTACT THE MANAGER JOSEPHINA? I didn't remind her for the next 30mins while I waited for my laundry, I figured, I'D JUST YELP. I can't wait until my regular laundromat finishes the remodel! read more