I would like to start first saying My husband & I have been purchasing our cars here at Park Ave BMW for many, many years. I am giving them 5 ***** because the service we have gotten all through the years have been wonderful. The people I would like to recognize is Michael J. Messinger who has been our salesman for many years. The next person I would like to recognize is Steve who is the genius there who has helped me and explained everything in detail and is extremely patient and makes sure you understand how everything with your car works. In my opinion they truly are assets to your company and you should know how valuable they are. The last person I would like to mention is Wayne Carenza who is the General Manager. Without a great General Manager you would Not be able to have such a successful business or clients that keep returning. I hope this testimonial does get back to these people because they deserve to hear from a very satisfied customer. Thank you all for your help and of cause I love why BMW and hopefully I would Never have to change to a different manufacturer. Sincerely, Deborah A Celentano ***** read more

Bought a beautiful car from this beautiful lady with beautiful heart and soul her name is nour she was really cool and dope and helpful I'm loving my car and it's been amazing I will for sure go there again and buy more cars from her and definitely send people her way and if anyone needs a car honestly she's the one to go to in that dealership read more

My radio stopped working on my 535xi, came to park ave BMW. They charged me for a diagnostic, then told me the CIC was bad and it would cost me close to $5k to replace it and reprogram everything. I asked for a diagnostic report stating what they found so I can figure out how to proceed, they said "oh we don't do that." I then mailed my CIC to a Tech shop in California, they said my CIC was working fine. So now I'm wondering, did Park Ave really do a diagnostic or did they just guess what the problem was and gave me a blanket price to replace everything. So, I'm back where I started. read more

This has to be the worst dealership to ever exist. Not only do they charge over sticker price for the cars but also have terrible customer service. Make promises they don't keep, tell you what you want to hear and once the car is bought, do not keep their promises. I was told when trading in my lease that I didn't have to worry about any extra mileage charges or tire charges then get a bill in the mail a month later. When I call and ask why this is when I was told I didn't have to worry about the old lease, that they would take care of it, I was told that "it wasn't in my paperwork." Also, never received an inspection sticker and it took me 2 weeks to get a hold of someone to explain why to me. There are plenty of other dealerships that provide way better service. Go spend your money elsewhere. read more

Worked with Robert W, great experience leasing a 530. Highly recommend. Large inventory and there was no going back and forth to a manager. I watched him plug in everything. 10/10 read more

I witnessed an employee spray cleaning fluid in the eyes of a customer. She was clearly in pain from the stinging sensation of the cleaning fluid. The employee barely showed emotion. I purchased my vehicle from Park Ave BMW and Park Ave Acura. Park Ave Acura was by far the worst experience, but park ave bmw comes in at a close second. My experience with park ave Acura service & parts should be documented in training manuals about what not to do as a service department. The disorganization is unprofessional, and you can cut the tension in the room with a knife. It seems like they are scared of their management, like little puppies. Very sad that employees are getting abused. It makes the customer experience that much worse, not to mention my car is still messed up. Why doesn't park ave Acura honor the warranty? Why is a Carlos Duarte holding vehicles hostage in the Acura Service & Parts Parking Lot? read more

Anonymous I went in there couple weeks ago never again very unprofessional. Didn't even call to discuss anything horrible. I hope people read the review before they get there. I went to a different BMW in three hours. I have a car. read more

The experience has been far from good. I started leasing a BMW M2 Competition 2020 back in April 2020. My monthly lease was supposed to be $699 but actually I am paying $775 so it seems like BMW there, Ryan in particular lied to my face. Since then, it has been absolutely impossible to get an answer from them, Rachel or Ryan. It is absolutely unacceptable given the financial commitment that this car represents. Avoid them at all cost! read more

Been to several 'luxury' dealers but this was definitely the easiest and most satisfying experience I had. My rep was Tina and she was absolutely amazing! She provided me with what I was looking for hassle free and it took no time before I had my x drive sedan! I got to test drive the car onsite and was really happy with how smoothly everything went. It was almost too easy. It's been few weeks since I got my new car and I am happy to say that I walked out as one satisfied customer! read more

Park Ave BMW - X drive sedan - Car Dealers Near Me - Maywood, New Jersey

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Excellent service , great deals , salesman are very helpful. Great selection. Helped get me into my dream car!

I have been working with Park Avenue BMW for years for my car needs. The whole establishment has amazing customer service, friendliness and attentiveness to the customers needs. Claudio in service does an amazing job and is one of a kind! read more

Lmao this guy Mo is 30 years old with less hair than my 60 year old dad, what a joke. If youre looking to lease a vehicle I recommend you to go to a leasing company instead. These guys are a waste of your time. I came 2 weeks ago and he quoted me 580 a month with 5600 down but it was too late to pick up the car that day. He told me he would call me but he never did so I came back the following weekend and he told me he doesnt remember ever giving me that quote and follows up with 670 a month with 5600 down. They were lying telling us that they only had one left when I told them they had 5 mulitple times to which they completely ignored. I dont know what kind of games these guys are playing over there, must not want your money haha. Mo you should have taken the deal to pay for a hair transplant. read more

I placed a deposit on a car that I saw listed online. Sent me pictures of the car with a description. They took my deposit to hold the car. Days later they then told me the car did not check out after inspection. They could not sell it to me because of found issues, not discovered by their original inspection, review, or carfax. This seemed unlikely as the it had a clean carfax, and the price was good. I truly believe that they sold it (or are selling it) for a higher value to someone else. I read another online review where they did this to someone else so this appears to be a practice. Be wary of ethics here. read more

The senior sales team only gives their time of day to clients that make them the most money. If you are a returning customer and they do not have a demand for your leased vehicle good luck getting a call back. We leased an X3 with Rachel and she was very eager to get us into a CPO vehicle. It seems they have ditched this car on us because they have not reached out at lease end and will not return any voicemails or texts. I am not sure how they treat their high end clients but as for me this is my 3rd and final BMW from Park Ave. If only I could give her zero stars. read more

Buying a new car - Get into the ring with the pros and get your butt kicked - Not the case with Park Ave BMW. I called the internet department and asked about availability on a particular vehicle. Having leased vehicles before I knew the right questions to ask; Money factor, residual value, acq, cap, bla bla bla. Five minutes later - I was given a quote (Best one I had gotten from all the BMW dealerships around) Put in a credit app over e-mail, sent in documentation via text/e-mail, scheduled delivery, done. That easy. BMW not only gave me a great deal, but also made the process super smooth. I am a business owner and I do not have time to waste. They appreciated my time and my business. I hope to have the ability to continue leasing BMWs and I hope Park Ave and Jeff Sherman continue to provide the top-notch level of service everyone deserves. read more

Avoid this service center. They will nickel and dime you and constantly change their estimates. Take your car to a proper mechanic that will service your vehicle with honesty and integrity. This is not the place. read more

I've emailed them several times about a car could never get a response. So I decided to stop by at the dealership and see if they could help me. They told me to wait they'll and they'll get me a salesman. Which I didn't mind the wait, but the person I was with was looking at cars and three salesman offer to help her. When she directed them towards me and said he'll be the one purchasing the car they walk away. I guess maybe because I look young, idk what it was but it was extremely off putting as I was looking to purchase a six figure vechile. Funny thing is I purchase the same vechile for my mother a month before and wanted another one for myself. Terrible sales department!!!! If I could give them zero stars I would. Take you busniess else where. This was local to me so decided to give it a shot huge mistake. Guess I'll drive a little further and get better service. read more

Horrible. I went there expecting to drive a car off the lot and make a deal. I was told someone would be right with me. However I ended up standing in the showroom for 30 minutes without anyone coming to help, the only customer there. Not to mention the surplus amount of employees walking around not helping any customers. Will not return and do not recommend. read more

Thumbs up for Park Ave BMW! Joe Atshan is the BOSS! Be sure to see him for your first or next BMW. Great service all around. Thanks read more

My initial experience was definitely full of variables that the typical buyer shouldn't experience. When it became time to get a new lease when my current car was nearing its return date, I was fairly perplexed that I never received a call back. As a result I continued up to rt. 17 and made my purchase at Prestige. For a company that brands its products to be the "ultimate driving machines" I was pretty intrigued how my experiences varied so much between dealerships. My exemplary experience at Prestige BMW made me realize that I didn't necessarily have the best experience at Park Ave BMW. I don't recall there ever being a "genius" help set up our cars (after spending $100k on two cars) and definitely never got an encore. Every department of Park Ave BMW varied so much. My sales advisor was phenomenal and he really made sure I ended up with the car I wanted. Finance was horrible both times around for myself and my family. When It came time for service, our service experiences were great and the service manager really showed that she genuinely cared about customer satisfaction. Purchasing parts on the other hand was an absolute nightmare. On multiple occasions I was left with headaches when I inquired about something as simple as a tire. God forbid you're stranded on the side of the road (like I was). Overall, I would give Park Ave BMW as a whole a C+ average. Passing, but definitely not the top of the class. read more

Craig from Park Avenue internet sales, is the best car salesman I have dealt with. Cuts crap and gives you a great deal. The dealership has extensive inventory and can cut the line to get you a custom bimmer as fast as possible. The service center is pristine. read more

Have you noticed a lot of cars in nyc and in jersey have the park ave license plate? It's because they have very fair prices at least in the internet dept. i did my research and shopped 30 dealers. Gave park ave the number to beat. They said they would call me back with an answer and calles me back and said deal. Drove there signed the papers and was out within 40 mins with a brand new car. Hell i even see park ave license plates in ca. It is annoying that they put their sticker on the car but i wont knock ant stars off for that. I think my sales guy was tim read more

I purchased a 325i from Park Ave some time ago. Overall, it was a 5 Star experience. More recently, I leased a 2018 i3. Great car - very comfortable and lots of fun to drive. I expected to use Park Ave's EV charging stations, located a short walk from my home, at no cost. Such was the case for six months. Suddenly, last week Park Ave began charging high fees, apparently in an effort to curtail use. BMW's EV charging network is woefully inadequate and unlike Tesla, BMW (i.e., ChargePoint) station pricing and policies are set by each individual owner. Leasing a vehicle expecting EV charging at no cost then imposing high fees six months later plays like a classic bait-and-switch. Very disappointing. read more

Purchased a 2016 CPO X3 on a Monday and picked it up the following day. While driving home, on the highway at 65 MPH, the front end shimmied and vibrated. Since I felt the car was unsafe to drive, I brought the car into their service dept. where they proceeded to do major repairs to the braking system. The service dept. staff was excellent, helpful and apologetic. Apparently the salesperson, Dan, never bothered to have the car inspected and test driven by a mechanic before turning the car over to me. In addition, the car was not cleaned properly and the rims were filthy. This car was not in CPO condition and should not have been sold as such. This was my first and last purchase from Park Avenue. Apparently they don't want or need repeat customers since all I received was a half hearted apology, lots of aggravation, disappointment, and inconvenience. In the past I have purchased four other BMW's from Prestige (now Ramsey BMW) and never had an issue. Unfortunately, they did not have the X3 that I was looking for. read more

We bought our second BMW from Park Ave after a successful purchase 4 years ago but things didn't go so well this time. We bought a certified, preowned x1 that didn't have a sticker displayed in the show room. We asked the salesman if it had leather seats and he said, "Sure!" The day after we brought it home I found the sticker paperwork in the glovebox and it has vinyl seats! The salesman has denied lying, but there is a price difference if at least $1250 between vinyl and leather in a new vehicle, which will impact the resale price when we sell it in a few years. We are very unhappy with the lack of communication and willingness to come to any type of compensation for the dishonesty in selling us this vehicle. read more

Hi, the Service center is unethical they lie and steal. I was told that my vehicle had multiple problems that were expensive and not covered by the warranty. I went to another dealer who proved that Park avenue was lying. I also believe that they broke my headlight and told me that it needed to be replaced for $500.00!! stay far away!! read more

Although the dealership is decent, the real problem is the service department, it is awful!! Honestly they have soured me so much that I am selling the bmw and going with an alternate luxury brand. With s many options, good ones in fact, why settle for abysmal customer service. Really just don't. I feel bad for the sales guys because they try. read more

Meh~~ I did not end up buying a car here largely because the sales guy Jesse's attitude was "I don't give a crap about you" when I asked to match trade-in with another dealer. If you want to be treated like a worthless car buyer, this is the place to be. read more

Brad R. Is the absolute BEST car salesman I have ever dealt with. Worked with us to get the best deal. Quick, painless car buying experience. read more

Park Ave BMW - Car Dealers Near Me - Maywood, New Jersey

Exceptionally poor after service. I leased a pre owned bmw convertible last year in Jan. I recently got a warning from traffic police that the registration in this car is not linked to the bmw but to a Chevy car..my registration is due now and I don't want any trouble..called up their office and instead of helping put me on hold and after 5 mins came back and asked me to contact bmw financial services and they can't help and cut the call. They originally had taken more than a month and got the registration done and now are completely acting irresponsibly and unprofessionally. Please think twice before buying from here read more

I received an email from this dealership about a discounted loaner car deal and it was not to be missed. Intrigued, I called the dealership, left a voicemail, waited 2 days, replied to the marketing email, no reply. I finally caved in and visited the dealership. When I asked them about the detail of the deal, They told me the email was sent out in error and there's no such deal going on. They made me feel like a fool for wasting my time. If they knew such email was going out in error, they could have followed up with disregard request. If it was their attempt at luring people to their dealership, it's a very lame and dishonest marketing. After this experience, I can no longer regard this dealership as honest and sincere, qualities I look for when dealing with luxury auto dealership. I'll take my business elsewhere when my lease is up. read more

I saw a BMW X4 online that looked perfect. I called over and spoke with Victor to see if it was available to test drive and said I would be there at 1:30pm. When I arrived, Victor was ready with the car parked out front for me to inspect and test drive. He was not pushy, he went to bat for me with his manager in negotiating a good price. Super polite and thoughtful about the whole process. He really took care of everything from the purchase of this car to the turn in of my leased jeep, insurance. When I had my license plates came in I had planned pick them up, but i was a snow storm. Victor mailed them directly to my home right away. Couldn't have asked for a better experience. Ask for Victor if you call or go in. read more

I worked with Hans Lee from internet sales to purchase a car. He was very professional, helpful, friendly, and was able to work with me to get a great deal for the car. He definitely goes above and beyond for a client, very responsive and not pushy at all. I don't know much about cars, but Hans was very patient in explaining to me the features of the car and happy to answer questions that I may have post sales. Once you meet him you will know that he is in the business because he is truly passionate about cars. Definitely highly recommend Hans Lee if you are in the business for a BMW! read more

Got a flat tire on rt 80 ( thank god for run flats ) and park ave BMW welcomed me with open arms and had a new tire on my car in less then 30 minutes! Jim was so phenomenal and professional. I would recommend their service department to all BMW owners! read more

I highly recommend Brad in the Internet Sales Department . I was shopping around for a good deal on a CPO sedan, looking at BMW, Audi, Mercedes, etc, until a friend referred me to Brad at Park Ave BMW. He helped me narrow down the selection based on my needs, took me on as many test drives as I needed, and was patient and professional while I made my decision. There was no high pressure sales tactics employed and I left the transaction feeling great about the deal I got. read more

I had a terrific experience at Park Ave BMW. I stopped in to test drive a 3 series and was helped by Victor G. He was very knowledgeable about the various models and helped steer me into a package that fit my needs and my budget. I recommend this dealer to anyone looking to buy a Beemer and ask for Victor. read more

I stopped by Park Avenue BMW recently while shopping for my new 228i Xdrive. While I ended up finding the perfect car for me in terms of color and options at another place, I was really pleased with the help I got from Jorge at Park Avenue, and would have been very happy to buy from them. Jorge was super helpful, offered clear explanations and useful information, and spent quite a bit of time with me. It was low pressure the whole time, and the sales manager was also very professional. I've bought 4 new cars in my life, and felt like this place was trustworthy. Definitely recommended! read more

I walked in on 9/30/16 on my lunch break with no expectations of leasing a car that day. I have been shopping for months, and am a customer that knows how to lease cars. I met with Edward Dandry and he was friendly, funny and professional and found me a car with the specs I was looking for in minutes. We walked right over to the car, checked it out and went back to discuss numbers. He knew I had been around the block and that I knew what I was doing so he didn't waste my time. I gave him a number I was comfortable with, told him how/why I knew the number was competitive and he delivered on it, no nonsense. He gave me the best deal I could find in all of the tri-state area, and we both knew it. We were done negotiating in less than 5 minutes and spent the rest of the time talking, joking and wrapping up the lease. His manager, Mike Smeraglia, was just as nice and professional and gave his blessing on the deal without hesitation. These guys welcome smart and savvy buyers/leasers and do not try to take advantage of their customers. Mike and Edward got me out of there in less than 2 hours, and my car was ready to be picked up the next day. I met with Tony Jara at finance the next day, which is usually the part I dread, and he was fast and courteous as well. I've been servicing my last BMW with Park Ave for years now and they have been amazing, I am so happy I got my new car from here. Truly the best in the tri-state. read more

I highly recommend Mike from Park Avenue BMW if you're in the market for a beemer. My husband and I were blown away by his professionalism and courtesy. Top notch customer service. Thank you, Mike! read more

the service department is superior here. i bought a bmw 2.5 years ago and i dislike almost everything about it. roadside assistance is the worst! (i've had to use it 6 times). but at least park ave bmw service has impeccable customer care! thank you!!!! read more