First off I want to say that the tech that did my pedicure was amazingly professional, caring, polite and did an amazing job. I came in with an appointment for a gel pedicure and gel manicure. Chose the $40 deluxe one plus $15 gel. When they had already started my pedicure, a tech came up to me to start doing my nails. I don't like getting my hands done on the pedicure chair, it's uncomfortable and I just got a tattoo on my ribs, so I said I would like it done after my pedicure is done. I have been offered to do my hands while getting my pedicure maybe a couple of times in the past 15 years I been getting my nails done, not once have I had an issue with that. Then, who I believe is the owner, came up to me and said that if I don't get my mani at the same time they may not have time to because they have a lot of appointments coming up. So I said that's fine. She then said, "next time tell me on the phone you want them separate." (I have never had to do this) so once my pedicure ended... I went to the cash register and asked if they were going to have time or not. She said no. Let me add that while I sat during my pedicure, towards the end of it, a girl came in and was a walk in for a pedi and a mani. They allowed her to sit and started both services. When I finished there was a male nail tech not doing anything (because his client had left 5 min ago) and then owner was not doing anything. So she tells me again, next time when you make the appointment tell me you want them separate. I told her, never in my life have I ever had to say that when I make an appt. She said "that's how we do things here." So I told her, maybe since they're so unique they should ask on the phone while making the appt, and she said no... but I interrupted her snd said, "that's fine, your business, you do why you want." I'm more aggravated now though because I been sitting in in my car in front of their spa now for 20 minutes (already wrote a review on fb) and not one extra client has walked in. I find this immature, and unprofessional. It saddens me because she has great techs and the spa is very nice. But if I'm trying to spend over a $100 in a pedi and mani, treat me with respect and appreciate my service. I have a party tomorrow and now I have to waste time out of my day walking into a different spa to do my mani when I made this appt a day ago. I'm very disappointed. read more