I don't know if you can imagine my joy when I saw the Paris Baguette sign off the main road while heading to the resort. As a Bay Area foodie, that sight instantly made my day. If you know, you know. The pastries here are absolutely worth the detour--and honestly, wherever I see a Paris Baguette, I do pull over. That includes locations I've visited in Northern California, North Brunswick, New Jersey, Atlanta, Georgia, Philadelphia, Pennsylvania, and even the one here in Charlotte down in Pineville. It's a bit of a drive for me, but when I'm in that area, I always make a point to stop in and pick up a couple of their delicious croissant-donut pastries and marzipan or almond croissants. That's the beauty of this bakery--it's a chain, yes, but the consistency is what keeps me coming back. I have yet to be disappointed. Of course, I had to stop at this Hilton Head location--and I didn't come empty-handed. Food connects people, and bringing pastries to your host is always a winning move. I picked up three different varieties of their famous croissant-donut style pastries (similar to the well-known cronut): * Chocolate * Tiramisu * Mango And I added two large almond croissants that were beautifully filled, flaky, and indulgent. Everything looked fresh, full, and irresistible. The setup inside is easy and efficient. It's self-serve: you grab a tray, line it with parchment, use the tongs, and select whatever catches your eye--from baguettes to cakes to coffee drinks. Checkout was quick, Apple Pay was accepted, and the whole experience felt smooth and well organized. The space was clean, friendly, and inviting, with plenty of outdoor seating. Bottom line: Whenever you see a Paris Baguette on your radar, pull over. It's dependable, delicious, and perfect for picking up pastries to share--or to treat yourself. For me, it's one of those rare places that delivers the same quality every single time, no matter the city--and that kind of consistency is something I truly appreciate as a traveler and lifelong foodie. read more

I used to be a regular customer at this Paris Baguette location and genuinely enjoyed coming here, which makes writing this review very disappointing. Unfortunately, after constantly experiencing Nathan's attitude and rude behavior as the manager, I no longer feel comfortable supporting this location. This has not been a one-time incident , it has been a repeated pattern over time. Nathan rarely says hi to customers, doesn't respond when you greet him, and never seems to apologize when mistakes are made with orders. The overall experience has consistently felt cold, dismissive, and unwelcoming. One incident that really stood out was when he slammed my coffee down so hard that the coffee splashed out of the cup topper. Another time, I politely asked if there was any fresh bread available, and instead of a simple response, he seemed visibly agitated and handed me bread without even acknowledging me. As a paying customer, especially someone who used to come here regularly , these interactions have been incredibly disappointing. What's most unfortunate is that this behavior appears to be constant and unchecked. It's genuinely disappointing to see someone with this attitude representing the store. I truly don't understand how the owner, Selina, is comfortable having someone present the business this way. Sadly, I will no longer be coming to this location and will instead continue going to the El Camino location in Sunnyvale, where the staff is noticeably kinder, friendlier, and actually welcoming. read more

Lovely and large place for a famous bakery that i am in love with for the past decade! Lots of parking right outside the store and decent seating area and clean restrooms!! PB has a large variety of pastries, breakfast items, sandwiches, cakes, breads, macarons and all the fun stuff that u can think of. In $10, we got: - chocolate chiffon cake slice - 5/5 - it was delicious, moist and creamy. Very good texture and lots of chocolate indeed! Loved it :) Definitely coming back to try coffee next time read more

See all

Paris Baguette has really upped their game recently. The curry croquette and the tart were very good. read more

See all

Paris Baguette is a chain bakery store which is great when you want some yummy baked goods or cakes. My personal favorite is the blueberry chiffon cake as well as the fruit cake. Honestly any of the chiffon cakes are awesome. The service here is pretty fast as you take your food on what you want in a tray and then buy in front of the counter. Ambiance is casual but relaxing. Overall a great spot to check out! read more

The pastries tasted good. Fast service since they just opened and we're the only customers at the moment. Store has a vintage vibe due to natural wood tables. read more

Paris Baguette - Bakeries Near Me - Santa Clara, California

Stopped in about 2pm, not that busy. Been here before so knew the drill about picking up a tray (and paper on it) and tongs as you come in and then pick and place items you want on your tray. Also ordered a cake to pickup another day. Pretty bright, low volume pop music playing. Items we picked: crookie (3 small croissants under a cookie), a pastel DeNata, a fruit pastry, a large mango smoothie and a large hot matcha latte. Also splurged by buying the last baguette left. Register help was friendly and helpful. Totally enjoyed everything we got. Nit picking... matcha latte was a tad sweet. Matcha flavor was decently strong. Mango tasted like real mango. Only item I wouldn't order again was the DeNata. It wasn't bad, just that it wasn't that great. It was so-so flavor, and the inner blob was a little tough but not really flavorful. Outside pastry was super flakey and crunchy. Will be back. Will try other items. read more

See all

The service was ok. Place is spacious and big. Food is always good for this company but today was a bit different. Pastries were out of their bins. It was laid on top of the middle table. Don't know if that's how they sell their pastries. read more

See all

I initially left a one-star review based on my experience. However, the company reached out to me directly, took the time to understand what happened, and provided a $100 electronic gift card as compensation. I appreciate their effort to address the issue and make things right, so I am updating my review to three stars. Thank you for following up and attempting to resolve the situation. ------------------------------------------------------------------------------------------------------ I placed a catering order almost two days in advance, totaling close to $400 including tax and prepaid tip. This order was meant to thank my coworkers, who had generously gathered funds for my father's funeral. It was a heartfelt gesture, and the importance of this order could not have been higher. Unfortunately, the store completely failed at every step. On the day of delivery, I was first contacted by the delivery driver, who told me the store did not even have my order. If he hadn't reached out, I would have had nothing delivered at all. When I called the store, they admitted they had missed the order and said they would "improvise." The way the situation was handled was beyond unprofessional. The store manager refused to speak with me directly and instead put a cashier on the phone who clearly had no idea what was going on. I could hear the manager in the background telling him what to say, while the cashier awkwardly repeated phrases like, "She says that's all we have," "She says she understands," and "She says we did what we needed to do." There were no real apologies, no remorse, and no accountability--just excuses and deflection. The order arrived late and was completely wrong. I ordered 72 pastries and received only 36, with the explanation that the "price was equivalent." That is unacceptable when ordering by quantity for a group. Because of this, we had to cut each item in half so everyone could get something, which was extremely embarrassing. I am a classroom teacher and should not have had to spend my workday making multiple stressful phone calls to fix a mistake that was not mine--especially after prepaying tips in good faith. Despite all of this, there was no compensation, no formal apology, and no effort to make things right. Just the attitude of "this is what we can do, so that's what you get." This experience wasted my time and money and completely ruined what was meant to be a meaningful thank-you. I have never had such a poorly handled catering experience. If I could give zero or negative stars, I would. Never order catering from this location. 3561 El Camino Real. Santa Clara, CA. read more

Really clean and good service . Will come again . Yummy food and coffee :). Really clean and good service . Will come again . Yummy food and coffee :). read more

I stopped by this Paris Baguette location this morning to grab a few croissants for my coworkers. Unfortunately, the pastry selection was very limited; not sure if it's always like this or if it was just because it was still early (around 10 a.m.). I picked up three croissants and was about to hang the tongs back (like I've done at other locations), when the cashier suddenly shouted at me from across the counter and gestured for me to bring the tongs over. I get that each store might have different rules, but there was no need to be so rude or loud about it. Then, when I asked if she could place the third croissant in a separate box, she gave me an annoyed look and closed the box so carelessly that she crushed part of the pastry. Overall, terrible customer service. It left a really bad impression and I honestly have no desire to return to this location. read more

Paris Baguette - Pastry - Bakeries Near Me - Santa Clara, California

See all

Love this chain bakery. Their sweets are fresh, light, fluffy, and so tasty. There's a nice seating area inside to eat and catch up with friends, or go solo and get some work done. Service is easy self-serve and the staff are always so nice. read more

Paris Baguette - Macaroons, strawberry cake - Bakeries Near Me - Santa Clara, California

3.5 stars. Went in at around 6.30pm, it's a shopping strip so there's ample parking and the store itself is quite big with lots of seating options. Most of the pastries were sold out. The options I saw on their app were not available in the store, so that was a bummer! Staff greeted us well. I decided to get a chocolate croissant and coffee danish. A few bites into the croissant i couldn't get the chocolate inside which was a little disappointing (i eventually did but was very little amount). Pastry was flaky and buttery! Loved the coffee danish, was dense (i think its supposed to be that way), perfectly sweet and had a great balance of coffee flavor. read more

See all

Sticky floors. Lots of crumbs on floors. This is not the first time I have seen it like this so I have decided to write a review. I have wipes and wiped chairs and table, my wipe is nice and black after this. Place needs a deep cleaning. read more

Great selection of pastries that are always fresh and delicious. Fast service and a chill spot to have coffee and a pastry.

Super rude morning staff morning of 4/1!! Would not recommend coming here came for pastrys and received alot of attitudes and eye rolling !

Our go-to bakeries for cake and desserts. I'm usually into pie than cakes, but I absolutely love their Blueberry Yogurt Cake. That's our celebration cake for most occasions lol. Been meaning to try some of their other cakes, e.g. Mango Coconut cake and Green Tea Strawberry Cake, but sadly not all cakes are sold in slices. Recently tried their Holiday Raspberry & Cream Mini French Roll Cake - OMG that is just the cutest little cake ever. Sure it's a little pricey for that tiny little cake, but the taste is perfect, might even be my new favorite over the Blueberry Yogurt Cake. Some other must order for us are the Berry Tart, Strawberry Croissant, Very Berry Pastry, King Cream Donut and the Mini Garlic Croissant that comes in pack of 6. We love their pastries so much that we actually wanted them to cater for our wedding dessert bar 2 years ago at Central California. Sadly after a few emails with their catering team, which they said was doable, we stopped getting replies when we tried to proceed with the booking. Nevertheless, this is still one of, if not THE, favorite bakeries in the Bay Area. read more

Got some off the worst customer service and workers working there. Honestly just a bunch of high schoolers and a manager who lets their staff do what they want. Giving me grief and laughing at me because they forgot part of my order. Which I had to drive home. Find out I didn't have it and drive back. And when I called them all they say is oh we can refund you. Not the point. I have no problems at any other locations but this one. I've worked in hospitality management for 12 years and my staff is never like that. So sad that they are ruining a great brand. Pathetic. read more

Delicious food and soothing decor. The variety of pastries, cakes, and sandwiches is amazing! read more

See all

I've been to this location in the past on my way to work...I've also been to the other near by locations. This was NOT a good stop. It was mid-morning 945am. Items should have been fresh!! They were NOT. Sweet Rice Donut was hard, day old hard @ $4.39...And the egg salad sandwich tasted horrible. I only took 2 bites & threw the rest away...The iced SCP Matcha Latte was a sugar bomb...worst part was the server Selina Shao, no greeting & not even a thank you. Spent a total of almost $50 that morning...wasted time & money. Lesson learned, will take my business to the other locations. read more

This is the saddest Paris Baguette I've ever been to. It's in the strip mall which is half empty but used to be more lively. The coffee and matcha latte felt watered down. The pastries were slightly worse for the wear than at other locations. Only bonus is that there is a lot of seating and plenty of parking. So it's a nice place to hang out or work if other cafes are crowded. read more

I live closeby and it's my go to place. Amazing place, friendly and welcoming staff, and yummy pastries

This morning I have my own cup for coffee and they charged $3.29 They put 1/4 coffee only. I asked them to fill a bit more they said NO. Then I asked to put some whole milk they said EXTEA charge! Either they have silly people working there not trained to deal with customers or they are crooks. They don't understand how Peet's and Starbucks treat their customers. Sad. read more

Disappointing Experience at Paris Baguette!! I had a really bad experience at this Paris Baguette. We went in to buy some pastries and asked one of the employees for help. Honestly, he acted like he was doing us a huge favor just by talking to us. His attitude was rude and dismissive, almost like he thought he was running the place. This isn't even the first time something like this has happened here. It's really frustrating because as customers, we're the reason businesses like this even exist. Paris Baguette seriously needs to rethink who they're hiring or at least make sure their employees know how to treat people properly. This kind of behavior needs to change. read more

I stop by here when I need a late but quick breakfast, their baked goods are simply the best! The pastries and rolls were very soft and sweet. Good coffee too, and the staff are very kind and helpful. read more

Bought two slices of cake today. They packed in one box, but when I came home there was only one, I was very sad. I think they should improve their service and make sure customers get what they pay for! otherwise their bakery is good! read more

Totally suboptimal experience. The pastries, croissants a wide variety of options. It is all self serve and the food is not covered. People can stand really close to the food and talk over it, discuss what they want/don't want...didn't like that at all. Also some of it is right next to the entrance which opens/closes so frequently - again don't like the food being exposed like this especially when we have still not fully recovered from the pandemic. I did see a small fly hovering around :( . Also there was a homeless guy right outside, he then came in and was talking with the clerk at checkout for quite a while- you can see it in one of my pics. I didn't mind the homeless guy coming in, but wish they had cleaned up a bit after him...but nothing. Despite the overall look and feel, we still ended up buying a croissant and pastry...Not sure why. The taste was totally below average. I have seen quite a few Paris Baguette around but never entered one - just didn't feel the vibes. We were in a mood for a sweet treat and just happened to pass by here so said why not...let's try. Glad we tried to confirm that we will not be visiting again. read more

See all

Love this location very much, but the food court in the plaza and the Korean grocery store to the far right have closed/shutdown. Many Korean owned retail businesses and food stalls are gone. Entrance door to the mini mall has been sealed. It really kills the previous surrounding vibes. On the bright side, there's plenty of parking spaces in the lot now. Not much foot traffic here nowadays. You'll feel how dead the plaza has become during lunch hours on weekdays these days. Not the retailers or restaurants fault. Not many Koreans walking around either. Jang Su Jang Restaurant attracts the bulk of working class customers in the plaza these days. Even the noodle place to the far left is dead. Not as exciting as it used to be. I still came in for a good summer cucumber fresh drink, fruity mini croissant, blueberry cream pastry, and a pistachio donut. Delicious. Missed these days of just relaxing or having a cup of coffee/mocha/latte. Best items are still the rainbow cakes and chiffon cakes. I still enjoy their mini sandwiches. It's as fresh as their first day of opening. Working class customers are still at tables during break time chatting & working together. Not many locals visiting though. Things do grow even more expensive by the day. Cashiers always provided excellent customer service and keeps the place well maintained/clean and organized. They were still very motivated and inviting here. I really wish the grocery store down a few doors was still around. It was a great place to walk around before and after meals here. Food court always attracted my previous visits over five years ago. I used to bring international colleagues and friends here. Is the place still worth visiting? Absolutely. They still have a great selection of pastries, tarts, macarons, cakes, breads, sandwiches, beverages, etc. Everything looks beautiful. No lines on a Tuesday afternoon. Must love. Fill up your own water and grab your own napkins from their back counter area. It's still a great place to catch up with people for a good break or relaxing downtime. Maybe I will come back for those egg tarts and other donuts next time. I was always a fan of all beautiful Paris Baguette cakes. Cakes aren't cheap these days. Just under $50 for a whole cake and over $7 per slice now. read more

See all

Left is one I made at home vs on the right is PB's matcha. Seems like PB uses lower grade muddy color matcha and overly sweet that I couldn't finish rest of the half since I didn't feel good about it. Made my own with quality matcha to compare, it's vibrant green and tastier with no added sugars. I rather choose healthier ingredients. I even tried to add some of PB's matcha into mine to see if taste will balance out but it was like I was drinking sugar drink. I also tried to add some of PB's into my homemade espresso shot, and that still was SWEET. I was getting upset with the sugar high day. read more

Paris Baguette - Matcha latte - Bakeries Near Me - Santa Clara, California

I love their cakes because it's light and not too sweet. However the people working there should be more friendly. I go and buy it and pay for it but they didn't like to answer much, look straight face with short answer when I asked about this location that I wasn't aware of before and I feel like they don't like their job here. no smiles or say thank you at all and me naturally nice to say thank you to them instead but then thinking why did I do that if they don't care. A business has all the reputation of good cakes and pastries then got ruined by the employees and then wonder why the business is not busy compare to other locations that have better service. I bet when they applied for the job, they are the people person and very friendly and put on fake smiles & be helpful but that all went away after they get the job. So a customer like me would not come back to this location if the boss cannot improve the customer's service here then there are plenty of other location to go to. 5 stars for the cake but 1 star service. read more

This is probably the worst location I've been to. We went here after going to Chili's on Wednesday night and two teenagers were working at the time. They were too busy giggling and carrying on to acknowledge us. I mentioned that there was a puddle on the ground twice (because I slipped in it) and one of the girls (who was working the floor next to me) was too busy wiping down an empty shelf to mop up the puddle. We got the cream puffs and some other pastry cream filled items and everything tasted mushy and spoiled. The items here are rancid and the staff doesn't have any interest in customer service. Management needs to address this. read more

Paris Baugtee is wonderful food and has great deals and gives away free food to the community

I have to say, Paris Baguette is one of my favorite places to order cake from! I've had an awesome experience each time. I ordered the Strawberry Soft Cream Cake and it was actually one of the best cakes I've ever tasted! It was a vanilla cake with whipped cream filling and strawberry. I love how light it was, how there was fruit on top, and how well the flavors blended together. Not to mention how beautiful it was! In addition, the service here is excellent. For cakes, I order online and pick it up in the store, and it's always ready, plus they give me materials like a cake cutter and candles! I've also been here casually to buy pastries, and the staff has always been friendly and quick. Overall, I've had a great experience here and would definitely recommend trying it here! read more

Paris Baguette - Strawberry Soft Cream Cake - Bakeries Near Me - Santa Clara, California

Clean and roomy bakery! We came in on a rainy day and it really gave me Christmas movie vibes. Hot coffee and pastries with a beautiful little Christmas tree. Lots of pastry selections such as croissants, danishes, hot links wrapped in puff pastry, egg tarts, etc. The service was cordial. The gentlemen was patient and relaxed. I really liked the vibes here! Located in a shopping street district. Parking in front was shared with other shops in the area. read more

Really nice workers the food was delicious and I would recommend the donuts to people

Nice place for a quick coffee and dessert stop. This particular location has ample seating, and is open to 9pm during the week so you can always stop by for a late night dessert. Lots of options for cakes and pastries. They do stop serving filtered coffee in the evenings but espresso coffee is still available. This location is always clean and the staff are friendly. read more

See all

Paris Baguette has quickly become my favorite cafe for many reasons. The coffee is consistently excellent, providing a perfect start to my day or a relaxing afternoon pick-me-up. It's self service cafe where you get to pick from a variety of pastries and croissants. Their pastries are delicious, the cucumber egg sandwiches are surprisingly delightful, offering a light and refreshing option that pairs wonderfully with their beverages. What sets Paris Baguette apart is not just the quality of their food and drinks, but also the convenience it offers. Whether I'm in a rush or looking to sit down and unwind, this cafe fits seamlessly into my routine. I highly recommend this place to anyone seeking both quality and convenience in a cafe experience. read more

See all

My mom has been forcing us to hang out at this Paris baguette pastry shop. This is the 2nd time I ordered a cafe latte and at first they did not make it for like 15 minutes. I went up there to ask about my latte and they waited another 5 minutes to make my 'latte' not, it was just expresso with hot milk.... Disappointing.... If you love coffee don't come here. read more

Paris Baguette - I waited 20 min for a not 'latte'. Awful, it's just hot milk (should be steamed) and expresso. - Bakeries Near Me - Santa Clara, California

I just left this location for a sweet treat and a coffee. I've been to other locations where they offer cookies, so I expected to find them here as well. When I was ready to check out, I asked the young cashier if they had any cookies in the back or if they had run out. He laughed in my face and said, "No, we haven't had those in six months." I explained that I had just visited the Mission College location, and they had chocolate chip cookies, but he ignored me. The interaction could have been handled better. A simple respectful response, such as "Sorry, we no longer carry those," would have been much more professional than laughing and making me feel uncomfortable. It's clear he needs a refresher on how to treat people with basic courtesy and respect. read more

The food was great and I loved the sugar mochi donut, and I liked the outside seating arrangement it is great so I would recommend this location read more