I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Okay big problem... I highly recommended Enrique to my neighbor and he connected the main water…read moreline to the irrigation line--bypassed the house. No water to the house. It's been two months and Proven has still not fixed their irrigation...

This business will be my A/C service provider for as long as I live in this area. I have been using…read morethem for at least two years. For not a lot of money, they come out twice per year and perform a very thorough pre cooling season and a pre heating system check in order to head off any problems. So far, I've had no problems. The technician clearly is an expert in his field and is also a very good communicator. No need to look elsewhere, this should be your company too.

I have been using Local AC & Heating for all of my HVAC needs for the last 7+ years. They have…read morealways been prompt, friendly, and don't leave until you are satisfied with the completed job. My most recent experience proved to be a complicated issue that required them to diagnose an uncommon issue with the unit. When the first fix didn't resolve the issue completely, they sent another technician out the next day to make it right at no additional charge. This will always be the first company I call for any future HVAC needs. I have, and will continue to recommend them to my family and friends. Best service and value for HVAC needs in the area. The friendliness and professionalism of the technicians is an added bonus.

Amazing service everytime we call. They were able to detect a leak in our system and patch it for…read moreus and helped us figure out how to prevent those kinds of expensive fixes in the future!

Advanced A/C did awesome job. My heating went out and I called them. They initially said the tech…read morewould be between 2-5pm. They then called to say the tech could come sooner and I missed the call! Called them back and hour later and still was able to get the tech early. Great customer service from Paige!! Justin the tech arrived and within 5 minutes he identified the problem and solution. He throughly explained everything and showed me the DAT was broken. He was able to replace and fix the system within 30 minutes. He was full of knowledge concerning HVAC with lots of tips and information about my system. He even invited me to take a look in the attic and explained some of the features. Another example of outstanding customer service far beyond what was expected. Will definitely call Advanced for any further HVAC problems.

Martin was great. He immediately found the problem and showed and explained to me what was going…read moreon. Great job and very professional.

Exceptional customer service from the team at AirCo. Following a detailed home inspection, I was…read morefaced with multiple concerns across electrical, plumbing, and HVAC systems. From my initial interaction with the office representatives (Taylor, Dave Sr., and Dave Jr.) to the technicians who came out to my home (Nick, Jackie, and John Paul), the level of professionalism and care was outstanding. The team provided an in-depth assessment and diagnostic of all identified issues. Just as importantly, they took the time to clearly explain areas that were not a concern and documented a thorough review outlining why those aspects of the home were in good condition, information that will be extremely valuable for future home inspections or potential buyers. Each team member was knowledgeable, responsive, and thorough in addressing my concerns, making what could have been a stressful situation feel manageable and well-handled. When people speak of organizations that deliver top-tier service, this is exactly the kind of company they mean. AirCo has earned my trust and will be my first call for any future needs.

I've worked with Cool Time on a couple of different projects, including a full HVAC replacement,…read moreand they have always been nothing but friendly, professional, and willing to work through obstacles together. They were the only local HVAC company that would even talk to me when I wanted to use my home warranty to help pay for costs, and that alone convinced me that this is a company that genuinely cares and wants to do right by their customer. It's been a pleasure, and I'm sure it will continue to be one. Thanks guys!

Amazing work from Cool Time HVAC! I engaged looking for vendors on servicing our residential home…read morefor installation of a new HVAC system, because every single summer since moving into this house (5+ years now) we've always had coolant leakage and have to fix leakage and refill Freon, which is a temporary bandaid fix. This summer it broke yet again and we bit the expensive bullet and started quote shopping. Right off the bat, Alex, was very responsive and communicative in getting us quotes in numbers and cut straight to the chase with numbers games for us. This is an expensive purchase and Alex was very willing to work on getting us the best price in any quote we could procure or others we talked to in the Austin area. Our AC unit went out Sat/Sunday, we talked Sunday night to Alex, and Monday evening after talking with 3-4 more companies, pulled the trigger on our new Carrier 3.5 T unit to swap out our current Trane 3.5 T unit. Alex's crew, his brothers, showed up bright and early Tuesday morning, and got to work! Pulled out the old HVAC system for interior and exterior, which was not an easy job in how our home was built and whoever lived here before decided to put all the big ticket items in the garage but the guys did a great job getting creative! I also spoke to Nimo, who was an absolute pleasure from a business standpoint, in ensuring we could understand everything we paid for today, helped turn the system back on, confirmed everything was properly installed and cleaned up and left even better than when we came in! I absolutely love that we went with Cool Time HVAC. Their customer service is unparalleled in helping us navigate something the typical homeowner considers a headache, and painful financial purchase, but they made it such a no nonsense ordeal. We appreciated the expert eyes, care for our home, and family friendly local business and personalized service in explaining registering for the unit, along with future care maintenance tips, along with hvac inspections that we look forward to continuing for our relationship in our HVAC love so it has many many years of use out of it before we have to do this all over again :)

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

I called Apex on a Friday afternoon after my AC started blowing hot air. John made it out in under…read morean hour and had my problem fixed soon after. I appreciated him not trying to hard sell and would recommend Apex to anyone looking for an honest technician.

The Good Apex deserves credit for their emergency…read moreavailability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.

Made the mistake of using McCullough Heating and Air who are way overpriced. When challenged with…read morean offer to match a competitors price, Cedar Park responded quickly with a quote $800 less for a warranty repair. Now McCullough refuses to honor that offer because "they aren't comparable in size and service." Avoid McCullough and go with companies like Cedar Park Air who offer fair pricing.

Sean was awesome both as the technician and owner. You could tell he is serous about his quality of…read morework. Sean is very professional, explained the issues in detail and to my level of understanding. I am no Tim the Tool-man. So it was important to know what I was getting l, after the AC guy from another company came earlier was more worried about selling me a new unit for 16k and would not offer me another reasonable alternative. When it was time for the bill, I was comfortable with the price. Sean was easy to talk too and I appreciated his patience. I was not going to let this AC Guy go, he is now my bi-annual inspector so I don't have to worry about my AC going down during the hottest part of the summer. Thanks Sean!

Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

I am writing to provide an updated regarding our motor replacement on our AC following outage from…read moreTuesday's storm. Evan had the necessary motor on his truck and was able to complete the replacement the same day. Evan explained cause of the issue clearly and was very professional throughout the process. He also took a moment to be friendly with pets, which was appreciated.. Thank you Angela

Had an installer flake out on warranty for a 3 year old system and Fuse swooped in with prompt and…read moreprofessional service. The technicians showed up within the service window and punctuality is always appreciated. They were professional and friendly. The work was done at a fair price and I can't say enough about the communication leading up to the service. I recommend Fuse with full confidence for your AC needs. Thank you!

Came out the day of, very reasonable fee to come out for diagnostics. They weren't able to…read morereplicate the problem but they checked thoroughly and gave me a rundown of what they checked and confirmed it was working properly.