I wish I knew this dealership has an "F" rating from the Better Business Bureau before I leased my Sonata from them. I leased my first Sonata in 2014. A few months before my lease expired, the Hyundai Paramus dealership contacted me about leasing a new car. They told me if I agreed to lease a new one before the end of the month they would make a very attractive offer. I leased a 2018 Sonata in June 2017 and returned my 2015 Sonata at that time. Since there were two months of lease payments left on the 2015 car, I asked the dealer what to do about the remaining payments. They dealer told us to make the payments, and said they would reimburse us. We then paid the last two months of the lease for a car we no longer had. The dealer then refused to reimburse us, and the sales manager was rude and insulting. We complained to Hyundai corporate consumer satisfaction department, but they have no jurisdiction over the dealerships. Do not do business with Hyundai Route 4 Paramus dealership. read more

Brought my car, a 2013 Hyundai Genesis Coupe, in because the blue tooth interface on the navigation system is frequently failing to initialize. In this state no blue tooth devices will pair with it. Also the air conditioner randomly comes on when the A/C indicator is off and automatic climate control is off. The representative I spoke to was dismissive and insisted that the problem was my phone despite the fact that the car's interface wasn't loading. When she decided to check my phone for compatibility, the Hyundai website was non-functional. When we called to have Hyundai's internal support check the availability, it turns out that all they have access to is the same website. Despite the fact that I had made an appointment in advance and was waiting it took over two hours for them to come back and tell me that the computer had logged no errors. I started my car, paired up my phone again only to have the bluetooth link fail and the interface lock up less than half a mile from the dealership. The car handles well and is fun to drive, but the electronics are wonky and this is on a vehicle with less than 5000 miles on it. I bought this car despite the fact that Hyundai has had a less than stellar reputation in the past. I suppose that the reputation they have is the one that they deserve. Update: Website works now and my phone is supposed to be tested and compatible. I've been working with Hyundai directly to get the problem resolved and they've been responsive and helpful. So, the problem isn't Hyundai, just this particular dealership. Update 2: Took my car to Wayne Hyundai. Night and day difference between the two. If you need service definitely go to Wayne. They have a much better staff and facility. Going to go post a more detailed review for them now. read more

Car buying is about the start-to-finish experience. Background: I've bought more than 10 new or pre-owned cars in Bergen County. I visit many dealerships, do the research, and when I buy, it's because everything lines up. First visit to scout pre-owned Hyundais. Met by the unassuming, polite, Lloyd. He allowed us to meander without being on top of us. Upon interest, he would get the keys and let us look and feel. We asked to test a car? Within 5 minutes we were driving. Lloyd understood his cars. Pleasant. Relaxed. We shows some interest, went inside, and were treated fairly. I enjoy and understand the entire process, and he didn't insult my experience. Good move. I negotiated, talked to the manager, Mark, also. Mark had a great demeanor, didn't talk down, was a great negotiator in his own right. They are (like all salespeople) interested in closing right then and there. It was the first car we had tested, so we were in no way signing that night. We did sign on the last day of the month. Traded in a car. Struck a mutually acceptable deal and were able to drive away THAT DAY. Their business managers were overrun with business that day, so we had a bit of a wait, had some free lattes. Business manager, mr. Ahmed, was quick, efficient, professional, AND secured us a loan for half a point less that our credit union rate. Even I was impressed. Before going to any dealer - know what you want, do your homework, stick to your guns, ALWAYS negotiate. Be fair and you will be treated fairly. Recommend by me, the ultimate cynic. No lie. read more

If I can give Hyundai Paramus ZERO STAR, I would. This place had showed great disrespect towards a frustrated and unsatisfied customer. I had my Hyundai Sonata's engine oil changed and they didn't close the engine oil cap that is underneath the car tight enough. The engine oil leaked and my engine is fucked. I called to talk with the manager of the branch, he is never there, I think his name is Roco or Rokko. So I asked to speak with the Assistant Manager, Tim, and he was a complete asshole. Kept saying we have nothing to do with this when it happened in Hyundai Paramus building. And then they transferred me to service department because Tim the Assistant Manager he had nothing to do with service department. I asked for service department manager and she is never available. Hyundai PARAMUS does not give a shit about customer satisfactions. They don't take ownership of their responsibility and their work. Very unprofessional technicians and staffs working there. Hyundai Motor America (HQ in California) is also bullshit. Rocco, Hyundai Motor America is aware of this incident. We will take it to the Media too. read more

"Iggi's" smile and firm handshake started our experience in Hyundai Paramus.... Iggi Baretto is more than a car salesman, he cares about what his customers. This is one of the few experience that I have walked out with a purchase that I definitely wanted. We felt so comfortable during the entire process. Iggi was very patient in explaining us what we are getting, explaining specific details in the simpliest way. We highly recommend this friendly agent. read more

I went to Hyundai of Paramus on black Friday.Salesman name Ray and I ran into each other.I was straight up with him about what I was looking for.Everything was going good,We agreed on a price and now it was time to see Gino from Fiancé.He start writing up the paperwork, then he told me I have to pay another $1554 dollars for taxes and Fees. I was lead to believe by Ray everything was taken care of,Ray NEVER mentioned an additional fee was going to be added by Fiance.I felt blindsided by these charges.Every time I purchased a Vehicle all of those fees were added in by the sales person and then you go into finance with THAT number.Is this a practice of Hyundai of Paramus I am truly disappointed by these tactics.If this is how they operate this will be a last time lease(THREE YEARS ) NOT LOOKING FORWARD TO THIS. read more

My follow up review for this dealership is...stay away! I won in court today after Paramus Hyundai aka Dodge Jeep of Paramus tried to sue me for the money they knowingly misappropriated. I was a victor in court and the Judge saw through their SCAM and found for the defendant (me). Winning this is not a sweet victory as the dealership will continue these practices until the State steps in to stop them. Good luck to all consumers who must stay vigilant and not accept becoming a victim of the fast talking salesman. read more

I just leased a new Hyundai Elantra from this dealership. As much as I love the car, the service at the dealership is absolutely horrendous. The salesmen tell you one thing, then their higher ups will tell you another. I was suppose to get $500 off for being a recent college grad but did not receive that $500 due to their credit guy saying my proof of employment was not up to his standard. They then told me that I did not have more time to show proof of employment (I am a teacher, my HR rep was on summer break) & that I would have to pay the $500. Once my lease is up I plan on immediately giving it back & not dealing with that dealership again. Anyone that is looking for a new car I advise you to stay far away from this dealership! read more

Service Center- the customer service is unkind to put nicely. Annie, the silver hair lady is constantly nasty. I mean nasty. No people skills. They are constantly trying to up sell services. Today I witnessed Monica/Monique getting into a screaming match with a customer with at least 7 customers and several service department members standing by. Very unprofessional. Schedule appointments mean nothing; you are treated as a walk in. Long waits, cold shoulders, cold atmosphere read more

The sales guys here completely took advantage of my mother in law, persuaded her into leasing car putting $8,000.00 down! On a lease. Convinced her that her current vehicle had a broken axle and was unsafe to "drive her granddaughter around in." Swore the car fax said that axle was broken, swore the insurance company covered it up. When we attempted to reverse this heinous deal, we were told we were out of luck and her current vehicle was sold to "a person who was going to use it for parts." Its truly ridiculous to even think that someone would take advantage of a 65 year old woman the way this establishment did. They should be embarrassed and ashamed. read more

Stay away from this business. Went in for a purchase and test drive. I got the run around that it's not available come back another time. Waited for weeks still no response. Would not recommend this place to anyone. Also if you have an offer in the mail, they just brush you off saying it's not valid. read more

This location has been the worst experience ever, in 22 years of leasing or financing in my life. I got screwed in ever direction. Disposition Fee, was Promised to pay a monthly payment off my lease & I didn't receive the check until a month & 2 weeks later because I continued to call w/to no avail so I just showed up there. Returned a leased Sante Fe truck & financed a new Tuscan truck. Got hit with a bill for $4135 on the car I returned a month & a half earlier. Which didn't make sense at all & destroyed my credit. W/my husband dealing w/corporate they lowered it to $1395 3 months later. With the help of no one. After calling Paramus 25 times. Spoke to Rocco the general manager today & explained half of the story, which had no empathy at all!!! Blamed it on me. Wow. Would not recommend to anyone!!!! read more

If anything has solidified my decision for never going with hyundai again, this visit has definitely done that. Vivian, the service manager was completely rude. I mean talk about completely ignoring someone, I was disappointment about my service after dishing out almost 2 grand on services that I paid extra warranty for when I first bought the car. My car was brand new 2015, and already there is a lot of wear and tear with the car, and I barely drive the car. Vivian could not answer my question and after asking a secondary question she looked at me with a mean look and continued doing what she was doing. I felt totally dehumanized, wow what "great" customer service, Thanks Vivian for solidifying my decision! Never going with Hyundai again, my sister is in the middle of getting a new car, we will not be heading at Hyundai at all ! read more

After a blowout of my tire...which was replaced for me at the dealership on Friday, (which they were kind enought to stay late for me to do so)I drove off the lot I realized I needed an alignment of my front end so I brought it in the following Tuesday am and it was a breeaze in amd out and everyone was so friendly and helpful I love coming there its welcoming and a pleasurable experience and the work is top notch! Thank you Route 4 Hyundai!! read more

At first, they made me obviously disappoint a lot of things about charges. However, they changed to good. I really like their ballet service. They pick my car up and then drop off. Moreover, they give me car free during their work. read more

Worst dealer. Do not come here. They try and sell you service for your car you do not need. Stay far away You have been warned Service manager does not care about service. read more

Ask for Tony Zazzaro. If you need a service done, he will be honest and thorough with the problems on your vehicle. To add, he doesn't push you into paying for things you don't want or can't afford. He literally just tells you how it is. He's a great service and customer service representative for anyone looking for a reliable and honest liaison to fix their cars. Highly recommend Tony Zazzaro at this Hyundai company. read more

Thanks (Iggy) for helping me buy a car for my son. I will talk to my friends, family to buy a car from you.

Where do I begin. My daughter brought in her vehicle, 2021 Palisade for a 15K oil change and walked out of there with a 1,000.00 bill. The service adviser Khary Ogunniyi never got authorization from her. She told him to send her a breakdown on what he was suggesting. He did but she did not call him back. She was waiting for me to advise her. When I called him to find out the specifics...he said Oh Ma'am the car is done.....its amazing that they did 3 hours worth of work in less than 2. he sent her text and never spoke to her afterwards. I explained this to Miss Vivian Rapa and she said it was her word against his.... No signature no verbal authorization. He asked for her birthdate, which she found odd come to find out that is what they use for "authorization". At 8:46 she requested the information and NEVER spoke to him again....I called at 10:46 because I was in meeting all morning..... to find out that they had completed the service.....Scam!!!!! that is all I am saying here...... read more

Stay clear of this dealership, worst customer service ever and during a time when customer service should be everything.

Brandon is professional organized knowledgeable. And very nice. Genesis is super nice with all the options and great value.

Truth be told, I was fully prepared to be writing a very negative review for this business. I had leased another car previously and the experience was so bad that I was determined to turn in my lease and head for the hills. I received a call from Iggy Barreta, a salesman from Paramus Hyundai, asking what our plans were for leasing another. I told him about our prior experience. He asked that we give him a chance to rectify the situation. I accepted his offer and I must say, I was pleasantly surprised. Iggy introduced us to the new manager of the dealership, who promised that we would be taken care of. Iggy was very knowledgeable about his cars and did not pressure us to buy at anytime. He got us a deal that was in line with we wanted to pay. Our thanks to Iggy, his associate Gio, who made sure our ride was fresh and clean and to Reggie Reid. Sales Manager, for a very unexpected and pressure free experience. If you decide to purchase a Hyundai, ask for Iggy. You won't be disappointed. read more

Normally when a manager makes a mistake, it is better to absorb the smaller mistake instead of leaving an unhappy customer. Countless companies have had bad management make a mistake, and keep making it worse, such as United most recently. Management here made a mistake and permanently lost my business over $540. In a terrible PR attempt to rectify it, they did not even place a call or email me directly, but rather made lazy attempt on Yelp. Not only did I get a better deal at Bay Ridge Hyundai in Brooklyn and they also took care of my remaining lease payments. read more

Service department review only. Mechanics are top notch. Never a problem with their work.Rob, my adviser, was very knowledgeable and courteous. read more

I am giving them one star but I would give their sales department two stars I guess and their service department one star. I'm going to be honest...the only reason I bought the car the day I did was because the salesman used a cliche dirty trick on me. He took my credit card and would not give it back for hours and I finally gave in and said (jesus, I've been here for almost six hours, I might as well just sign the paperwork). Now I didn't get too upset that day as I ended up getting the car I would have gotten (veloster) a few weeks later for a borderline okay price (but nothing special). So that gets three stars. Now the service department. Once again, the stuff you hear about car dealerships and why they are bad is in full force at Hyundai of Paramus. When my car got a flat tire, I got it towed to hyundai at 8 a.m. My car had approximately 50000 miles on it. First, they told me they sold replacement tires which was a good thing and I told them I needed to be at work by 10 a.m. so just put the tire on and I would bring it back later for an oil change and a diagnostic check. 20 minutes later they come back and say they have good news that the oil change would not take longer than fixing the tire so I might as well get it. Fast forward another 25 minutes and they tell me that I should rotate the tires because the new one needs to go in the back. Eventually, it is 10:20 and my car is still not fixed. When I ask what is going on and that they told me it would be ready by 10, the service person says "well, nothing is quick around here. We want your car to run right." 10 minutes later at 10:30 the associate says we have the results of your diagnostic and your car needs a wheel balancing and if I don't get the wheel balancing done today the car would be "running crooked." I replied, while trying my best not to curse at the service associate as I had now been there for over three hours to change a tire, that my car was running fine other than being due for an oil change in another thousand miles and that I had just come in for a flat tire. She replied, "that's not what our chart said." Long story short, I never went there again, and when it came time to buy another hyundai last summer, I went to Sansone Hyundai and got a sonata at a cheaper lease price than the veloster I leased with Paramus Hyundai. I now drive about an hour for my oil changes (which are free at Sansone Hyundai) just to stay away from these people. read more

My $42 Quart of Oil Made the mistake of taking them up on the "Free" Oil Change email. made appt, arrived and stated I was here for the "Free" Oil Change. Upon checkout, was told my Genesis used 6 qts of oil and coupon only covered 5. So they credited me $39.99 which is cost of oil change. Except that my starting amount for the service was now $72 !! Never realized an oil change was $72 so ended up paying the normal price probably. Also, process took two hours in the dungeon waiting room, not even a desk to do some work, just hard chairs in a cramped noisy room. Please dont go here. read more

We purchased a Hyundai Tucson last week from Paramus Hyundai. It was a very pleasant experience all around. They were very helpful and accommodating. Our salesman, Iggy, even brought the car to our house for my husband to test drive. I would recommend this dealership to my family and friends if they are in the market to get a new car. And we love our new Tucson! Judy Burns read more

The dealership exceeded my expectations. The staff was eager to help me find the vehicle I was looking for. Eric Rajkovich was able to assist me with my purchase. I was given a test drive and was able to find a car that fit my budget. Great dealer! read more

I had a great experience leasing my new car. Brian G. was super helpful and not pushy whatsoever. He really listened to what I was looking for and delivered to my needs. He's honestly the best car salesmen I've dealt with, highly recommend going to him. He made my leasing experience here so much better. I would have given this place a five-star rating but I had an okay experience with the finance person. She came off a bit rude and unprofessional in my opinion. read more

So I was nervous about​ going to Paramus Hyundai​ after reading the reviews. My daughter's car had a check engine light on. There was only 2 weeks left on the warranty. I figured they would do a temporary fix and then right after the warranty runs out the light would come on again. I expressed my concerns to the manager. Giovanni assured me that wouldn't be the case. I was relieved when he called me and told me the issue was covered and there was no fee. It has been a few weeks and so far no further issues have come up. It turnd out to be a cracked canister. read more

They only care about the sale!! Long story short, once I signed the papers, in which I got hit with a higher number than we agreed on but I chose to accept, I was a second thought. From having to ask to be shown the ins and outs of the vehicle as my salesman handed me my keys and was walking back into the dealership (seriously?!?) to finding dirty latex gloves and food wrappers in the center console to having a poorly cleaned for purchase day pick up to Blue Link never calling me back, this has been a nightmare. I have expressed my displeasure with my vehicle and no a single person has reached out to me. Its like when people ask how you are and you respond, "Bad" and they respond with,"That's good!" because they are just being untruthfully cordial. My first and only Hyundai. I would love to just sell my new vehicle and be done with them all together. read more

Great customer service and excellent treatment. The process was smooth and effective. The finance manager Akmal and the salesman Iggy did an amazing job. Answered all my questions and made me feel welcomed. Will be coming back for my next lease. read more

I bought my car over here at Paramus Hyundai, the Salesman that sold us the car was really nice and kind, however, the service department was were frustrations were built. I had service done and had a whole service including oil changes, software updates, lubrications and much more done which costed me over $400 and after 1k miles, my car was having oil problems and when I was trying to grasp the situation, Annie was extremely rude and saw previously how she treated other customers poorly, asked for a 5 star review which was laughable, and the service manager was also rude when she didn't want to help with my issue. Also what threw me off was the words "first step" as if my car is going to have another issue soon. If you don't have warranty, I wouldn't recommend getting your car serviced at Hyundai in Paramus, rather going over to Mazda on 23 where they actually care about satisfaction and safety of their customers and give you a diagnostics of what you need to be aware of which Paramus Hyundai doesn't do. Hopefully the service department fixes their front desk staff and actually begins to care about their customers satisfaction and safety. Not to mention, I had money left inside the center console and it was stolen and I wasn't compensated, so I'm assuming the Paramus Hyundai service department are factory trained to rob their customers. Hopefully myself and other customers are compensated. read more

Horrible, extortion techniques! Threatening to fire employee if deal wasn't signed. Do not go. Not professional.

Downright disgusting customer service. Problem 1: While signing paperwork, found a 1000 dollar mistake. Whether incompetence or underhandedness, it was unacceptable. It was fixed. Moving on.... Problem 2: called 2 weeks after to speak to my salesguy. He was busy with a customer and I was told he'd call back. Never called back. Spoke to sales manager a couple days later and informed of same. Moving on still...... Problem 3: Asked them to TRANSFER a registration from my old plate. After title and transfer, should only cost around 90 bucks total. They called twice for my old plate number and after that, even asked for it via text and I sent it. They got me a new registration and plates. Over 300 bucks. Was told they'd straighten it out in the morning but tried to push me on the phone to take the new plates. Its damn near impossible to get ANYONE to do their jobs anymore. __________________ Update: my temp plate has expired. Spent 38k on a car I can't drive because of their mistake. Still no plates and no money back. Paramus Hyundai is a den of thieves. Don't say you weren't warned UPDATE: still do not have my registration issue resolved yet. No new temp plate, either. I spoke to the front desk woman at the dealership today (thursday 10/15), she promised a return phonecall "within the hour". Its 114 AM I'm fairly certain I'm not getting a call back from her. Why are callbacks at this dealership next to impossible to get? Forget the plates for a minute, I was outright lied to. A callback "within the hour, just as soon as the girl that handles the DMV stuff gets off lunch" means I should have at least been called back before close of business. How long is this DMV paperwork persons lunch break? 3 days? I called initially to speak with the sales manager, who seemed very interested in resolving this fairly with me. She intercepted the call then put me on the pay no mind list. What I'm hearing loud and clear is "GO AWAY WE DON'T WANT YOUR BUSINESS". Can SOMEONE call me back tomorrow (Friday 10/16)? I don't care who, just someone from your organization with some semblance of duty to customer service please return my call. It can be the janitor at this point for all I care. . I'd really like to hear from her again so she can explain what happened yesterday. Update. If you don't hand deliver and photo document their employees receiving documentation from you, they'll claim they never got it. 2 separate emails to the same inbox, one arrived and one didn't. They need to kill the email gnome running around deleting emails over there because it's pissing customers off. As of today, my car is still not registered. I'm NEVER going to pay for someone else's mistake, especially after their document guy told me "that's just the way it's going to be". Update 10/28. My registration is cleared to my original plate. The problem is fixed, but apparently now I have to do a ton of legwork to get my money back owed to me. Heaven forbid they fix their mistake and get the refund owed to me. Now, more of my time wasted to chase MY money owed to me because I had the misfortune of doing business with Paramus Hyundai. Awful. Buy a car ANYWHERE BUT HERE. read more

FYI - after reading this check out the Yelp Reviews, they seem to be more realistic.   I've been complaining about front end noise on my Equus since September 2017; service said the sound is normal and claimed they couldn't find anything wrong.  Today my car went in for service because that same sound was unbearably audible and the car developed a wandering drivability issue.  The service department came back and said I needed new lower control arms (both sides), lateral arms (both sides), a rack and pinion, and an alignment.  Totaling $6,500.  The service department ignored my original complaints until my warranty was up.   This is the second time I've had a significant issue with this dealership's service department.   The first original complaint I had was two days after I purchased my Certified Pre Owned Equus in July 2017 (from that same dealership).  The front struts failed.  The repair was covered under warranty.  It took FOUR weeks for my car to be fixed, and it was because I found one of the struts myself at a Long Island Hyundai dealership and drove it to Paramus, NJ for them to perform service on my car.  I had to email, call, and complain to Hyundai's corporate headquarters of my issue, and corporate surprisingly made it ok and reimbursed me for the part that Paramus Hyundai failed to get on their own. read more

Very helpful, patience and great affordable. Brandon did a wonderful job. Very gentleman. My recommendation you should go there. I will go there again in the future. read more

While at any dealer there is always a hint of being jerked around this was primarily absent in my experience with Annie in the service department. Service was done effectively, quickly and without much difference in price from what local mechanics were quoting me. Thankfully overall I had a positive experience and we will see what happens going forward with the vehicle. read more

I first want to say that my experience at Hyundai of Paramus was excellent. My salesman, Ritchie Rachid, is what made this experience so great. He was so helpful and kind and patient with all of my questions. He answered everything honestly and made me feel more comfortable getting my first car! As for the car I got, I love it! I am showing it off to all my friends and family and I will definitely be recommending people to come here as well! read more

Spoke to ken several times on phone to confirm the car I was interested in was on the dealer lot. Made appointment with ken. When i arrived after an hour drive no one there seemed to know who Ken was. Furthermore the car was on a lot 45 minutes away. The salesman was unprofessional and quite honestly unknowledgeable. When I asked about the 0.0% financing he looked at me like I had 5 heads and had to ask sales manager about that...even though it had been advertised on TV all month....stay far far away!!!!!! We walked out in disgust after a ridiculously low trade in offer on my 5 yr old BMW at least 40% under KBB trade in value, even the salesman was surprised. Worst car buying experience ever!! That's when we hit the door for the hour drive home. I would not use this place if it was 10 minutes from my house! Should have looked at yelp first!!! read more