I had a battery/alternator issue with my car, I came without an appointment and Annie Ramaglia at the counter was very accommodating with me and my wife, she understood the situation and helped me with my problem, they fixed the car using the warranty that still available and also gave me the diagnostic on what the car needs to get fixed. Delicious complimentary coffee and friendly staff. Two thumbs up!! read more

Hyundai of Paramus exceeded our expectations. Our salesman Eric Rajkovich was amazing. He answered all of our questions, was patient, and helped us find two vehicles that fit our budget (when we return we are definitely looking for you). Steve Zolli also helped me a lot, and I appreciated his patience. We will definitely be in this Hyundai family for many more years to come. We love our Santa Fe and Sonata, and encourage everyone to come to Hyundai of Paramus. Thank you, Andrea and Jose read more

So... I got a response to my last review.. suggesting they would like to talk about the issue.... I emailed the manager (the only method of communication he left for me)... and did not hear back. Not a big surprise... just one more disappointment. I SO regret buying a car from this place! read more

My 2018 Elantra GT would not start on Saturday, 4/4/2020, I called and had it towed that Monday on 4/6/2020. I was told they couldn't find anything wrong with the car but replaced the inhibitor switch which might have prevented the car from starting. As everyone is aware we are home and only going out for food shopping and to the pharmacy. Today 4/14/2020, after working from home I needed to go food shopping and my car would not start again. Just scheduled another service appointment for tomorrow and super frustrated that the car was not properly fixed the first time. I hope I can do a follow up post saying Hyundai service department finally found the issue causing the car not to start. I believe at this point it's a recall issue and I should be given a different vehicle because this is a lease. It's bad enough to be dealing with COVID-19 now not having transportation to do food shopping today and possibly tomorrow. read more

Ed Santiago is hands down the most genuine, responsive and attentive sales associate that I have ever worked with in a car dealership. He went above and beyond to ensure I went home in my dream car. We looked at several car models and he was very patient and understanding the entire time. I could not be more pleased with my experience and hope to work with him again when my lease is up. I HIGHLY recommend you talk to Ed in Paramus! read more

I brought my Santa Fe into the Paramus Hyundai because the back-up camera was not working. I was told I had to pay $150 for "diagnostics". I told him I didn't need the whole car looked at. Nothing else is wrong with the car. I was called a few hour later and told I need wiper blades, a cabin filter (just replaced w oil change), and a camera. The cost of the small camera was $650 but he would give me a discount and it would cost $550!!!! No thank you! I picked up my car and had to pay $165 (they taxed the 'diagnostic fee'!) to find out I need a new back-up camera??? And my mechanic got me the camera for $100. This Dealer is a total scam! read more

Brought my car, a 2013 Hyundai Genesis Coupe, in because the blue tooth interface on the navigation system is frequently failing to initialize. In this state no blue tooth devices will pair with it. Also the air conditioner randomly comes on when the A/C indicator is off and automatic climate control is off. The representative I spoke to was dismissive and insisted that the problem was my phone despite the fact that the car's interface wasn't loading. When she decided to check my phone for compatibility, the Hyundai website was non-functional. When we called to have Hyundai's internal support check the availability, it turns out that all they have access to is the same website. Despite the fact that I had made an appointment in advance and was waiting it took over two hours for them to come back and tell me that the computer had logged no errors. I started my car, paired up my phone again only to have the bluetooth link fail and the interface lock up less than half a mile from the dealership. The car handles well and is fun to drive, but the electronics are wonky and this is on a vehicle with less than 5000 miles on it. I bought this car despite the fact that Hyundai has had a less than stellar reputation in the past. I suppose that the reputation they have is the one that they deserve. Update: Website works now and my phone is supposed to be tested and compatible. I've been working with Hyundai directly to get the problem resolved and they've been responsive and helpful. So, the problem isn't Hyundai, just this particular dealership. Update 2: Took my car to Wayne Hyundai. Night and day difference between the two. If you need service definitely go to Wayne. They have a much better staff and facility. Going to go post a more detailed review for them now. read more

Car buying is about the start-to-finish experience. Background: I've bought more than 10 new or pre-owned cars in Bergen County. I visit many dealerships, do the research, and when I buy, it's because everything lines up. First visit to scout pre-owned Hyundais. Met by the unassuming, polite, Lloyd. He allowed us to meander without being on top of us. Upon interest, he would get the keys and let us look and feel. We asked to test a car? Within 5 minutes we were driving. Lloyd understood his cars. Pleasant. Relaxed. We shows some interest, went inside, and were treated fairly. I enjoy and understand the entire process, and he didn't insult my experience. Good move. I negotiated, talked to the manager, Mark, also. Mark had a great demeanor, didn't talk down, was a great negotiator in his own right. They are (like all salespeople) interested in closing right then and there. It was the first car we had tested, so we were in no way signing that night. We did sign on the last day of the month. Traded in a car. Struck a mutually acceptable deal and were able to drive away THAT DAY. Their business managers were overrun with business that day, so we had a bit of a wait, had some free lattes. Business manager, mr. Ahmed, was quick, efficient, professional, AND secured us a loan for half a point less that our credit union rate. Even I was impressed. Before going to any dealer - know what you want, do your homework, stick to your guns, ALWAYS negotiate. Be fair and you will be treated fairly. Recommend by me, the ultimate cynic. No lie. read more

They told me even though I had two month left on my prior hyundai sonata that it will be waived if I lease with them early. SO I did like a fool. Guess what happened after?!!!!!! They never waived the prior lease, so I went to the dealer and the Representative Steve LEE couldn't even get the manager to apologize or come talk to me!!!!!!!!! I ended up paying two car mortgage!!! If anyone else has complaints go to www.ftccomplaintassistant.gov and file a report with the feds. read more

Do not go here for service!!! I cannot stress this enough! I have a 2019 Tucson with 7,500 miles, took it in for the first oil change & tire rotation. They charged me $235.68 for a bunch of bs services that my practically new car definitely did NOT need. I asked if I wouldn't have had to pay for the additional services, how much would the oil change have been, to which they told me $160! This place deserves to be put out of business. Do yourself a favor, go to Jiffy Lube, & avoid these scammers. read more

Leased a Genesis G80 for my elderly parents. Most expensive car on the floor, promised royal service to compete with other luxury brands like Lexus, BMW etc. The car was delivered missing Floor mats, SD card for Navigation and bracket for plates. After few weeks they finally mailed the SD card regular mail and arrived 2 weeks later, 5 weeks without navigation (UPS was too expensive for them). I kept asking about the plate bracket, they said it would be mailed together with the plates. A day before the temporary plate expired the plates arrived without the bracket. I called the dealer, they said; "Oh well, you have to come back to the service department to have it installed." I said, "The temp is expiring tonight, in NY you get a ticket instantly." They coldly said, "Nothing we can do, you have to come in." After a week back and forth conversations I called them to set an appointment to come in. I asked them to have the part ready to install, my father (who BTW is a cancer patient) will come in at 11am. They said, "Sure will have him out in 15 minutes." Guess what; he drove out there and they didn't have the bracket in stock. 5 weeks after delivery and knowing they have to install it, after forcing us to come all the way from Brooklyn NY. They just laughed in his face. I called the manager John, he had the guts to tell me "if your father is sick why didn't you come, why did you let your father drive all the way up here?" What??? Is this an excuse? What difference does it make who drives out there? How disrespectful and rude. The salesman who sold us the car, out of embarrassment quit his job right then and there (pity him). To date we are driving this car with an expired Temp plate risking a ticket any time. And the floor mats? They said "when you come in we will give you one, we are not spending $20 for UPS". That was the answer, for a luxury car supposedly competing with Lexus and BMW. Don't step foot in this place, as soon as you drive out, you are a laughing stock to them. Genesis HQ: if you read this review; This dealership does not deserve to sell this brand, they will ruin it in a heartbeat. Just X them out. Looks like they hired this Manager Rocco for one purpose, all he does is apologize for all negative reviews. Here's another chance Rocco. read more

We walked the lot for 20mins and then went inside for another 10mins and were NEVER approached or greeted by any of their sales staff. Will not be doing business with them as they clearly show no courtesy or help to potential customers. Too many sales reps on their cell phones read more

Terrible dealership. Avoid this criminal enterprise at all costs. We have had two separate leases with these jokers and each time they screwed us on closing costs telling us they would cover the damages on our previous lease as an incentive to take a new lease then not paying the damages and shafting us with a big bill that we later received in the mail from Hyundai. When we confronted the dealer Eric R. who leased us the vehicles he confirmed our deal and said the manager isn't honoring it. Then he tells us to take it up with the manager. This nonsense went on for months and both bills for damages eventually went to collections. Do yourself a favor, save your credit score and go somewhere else. read more

I bought santafe limited on 27th. I got nice car with good price. I recommend Steven lee.

They always bully me into getting more things for my car than I need and I lease my car and will turn it in soon also my car has a bumper to bumper warranty and just need an oil change also, they never honor my coupons. read more

one star is too much for them!! after i confirm a day before with mr ken the sales person availability of a specific car i drove from queens to paramus with my son who took a day offf from work .. when i got there i askked for ken but he was off even though he had told me to ask for him !!! someone else took over and after short conversation and lloking to a computer told us that this car was sold back in april !!! then he is trying to sell me something else !!! i got upset !!! i waisted my time and money to go there !!! instead of them apologize they jumped on me verbally ed santiago sales person,,, and john sweeney the general sales manager and some othres !!! bunch of crooks!!!! iam 60 years old first time in my life i had this experience in a dealership!!!! stay away!!!! 00000 stars!!!!! read more

DO NOT GET YOUR CAR SERVICED HERE! After spending over $2k, a week later my car was driving terrible. Turns out they didn't tighten the lug nuts and I could have lost a wheel while driving my family around. When I returned to Hyundai they offered no apology and instead accused me of parking in unsafe neighborhoods. What a joke! read more

I was told a price on the phone, I even have it in text. I was extremely clear that it was only for the 1st month down, no other fees upfront. When I got there I spoke to a different salesman who gave me a much higher price and told me it's impossible I was told that quote on the phone (too bad I forgot about the text in the moment). I wasted over an hour and a half out of a workday for this garbage. I wish salespeople would learn that being transparent and honest always geta you the most business at the end of the day. Sleezy sales tactics to trick customers into a higher price always fails in the long run. I will never be returning there in the future even though it's the closest dealership to my house. I would highly dissuade anyone from going to there. read more

My Sonata is 7 years old with 80000 miles which qualifies for the extended warranty for steering coupling. Paramus NJ dealer initially did not acknowledge the extended warranty over the phone but asked me to print and bring in with recall visit. When I did Service Advisor Khariana told me there will be $160 diagnostic charge before proceeding. My associate got it done without any test. https://autoservice.hyundaiusa.com/TXX7/MicroSiteTemplate/MicroSiteTemplateVINValidate/2688 read more

Iggi Barreto, our salesman, is a very nice, professional, and kind man. I feel that he really cares about my wife and me. For example, any time that I have gone to the dealership without my wife, he asks about her. He genuinely cares. He will spend as much time with you as you need in order to show you a car that you will love. My wife and I have purchased/leased cars elsewhere. Iggi is the best salesman I have ever met. read more

The service is just a rip-off. Without going into detail, but every time I go for oil-change it's over $500 because of one thing or another. Horrible service and horrible brand new car. Can't wait to return the lease. just the worse experience ever... read more

Worked with Brandon Martinez while shopping for a new car. Brandon was mostly courteous but tried to give me a bit of a runaround, and seemed pissed when I wouldn't fall for it. For example, Was told there would be $7k market adjustment (i.e. increase above MSRP) for the car I was looking at. When I told him that another reputable dealer nearby was offering the same car for with only a $2k market adjustment, and showed him the proof, he told me that it was "a shame that other dealers would lie to customers by advertising one thing and doing another when you walked in the door" and swore there was no way that price would be accurate. I thanked him for his time and I'm happy to report that the pricing with another dealer was accurate and I have purchased a car from them. Worse than trying to get scammed and extorted by Paramus Hyundai (who falsely claims to match any legitimate price from a competitor and/or beat it) as I was leaving I watched Mr. Martinez talking smack about me and my refusal to agree to his terms to his manager. On top of all that, while I was waiting to get pricing quotes the managers in charge of the dealers were loudly cursing at their employees and even called all sales reps up to the front desk to complaint about how they were handling test drives, threatening to fire people on the spot. Not exactly a positive or customer oriented car buying experience to say the least. read more

I purchased my Vehicle in June of 2019 and within 6 months we started having issues. Our Tuscan would constantly shake while driving, twice the vehicle wouldn't move while in Drive, we would push on the gas all the way but it would barely move especially going up hills, and the engine light has come on numerous times. We have brought it into the service department 4 times already and they have replaced the engine and turbo. Just last week when leaving the dealership after they claimed they fixed the problem the engine light came on and the car started shaking uncontrollably. Every time I have brought my vehicle into service they charge me a diagnostic fee of $175 because that tells them what the problem is but it has yet to be fixed. Why am I paying every time I bring my vehicle in when it's their fault that the problem is still occurring. Also, when we picked up the car it was disgusting. The odor inside my car smelled like sweat and body odor and there was dirt all over my seats, steeling wheel and dashboard. My husband has called the dealership numerous time to speak to the manager regarding our issues and they always tells him he's busy and take his information and that we will get a call back. The manager has yet to call us back. I have never written a back review in my life, I have never called corporate and filed a complaint, I know mistakes can happen. However, this is the 5th time we will be bringing our car into service to get "fixed" once again and I'm assuming they will tell us we need to pay the diagnostic fee again. Also, as a manager if you are receiving the same message from the same customer over and over again the least you can do is return the phone call. If you are interested in a Hyundai or you need your vehicle serviced I highly recommend you do not go to Hyundai Paramus and find yourself another dealership. Jillian Marciona read more

After a blowout of my tire...which was replaced for me at the dealership on Friday, (which they were kind enought to stay late for me to do so)I drove off the lot I realized I needed an alignment of my front end so I brought it in the following Tuesday am and it was a breeaze in amd out and everyone was so friendly and helpful I love coming there its welcoming and a pleasurable experience and the work is top notch! Thank you Route 4 Hyundai!! read more

At first, they made me obviously disappoint a lot of things about charges. However, they changed to good. I really like their ballet service. They pick my car up and then drop off. Moreover, they give me car free during their work. read more

I wish I knew this dealership has an "F" rating from the Better Business Bureau before I leased my Sonata from them. I leased my first Sonata in 2014. A few months before my lease expired, the Hyundai Paramus dealership contacted me about leasing a new car. They told me if I agreed to lease a new one before the end of the month they would make a very attractive offer. I leased a 2018 Sonata in June 2017 and returned my 2015 Sonata at that time. Since there were two months of lease payments left on the 2015 car, I asked the dealer what to do about the remaining payments. They dealer told us to make the payments, and said they would reimburse us. We then paid the last two months of the lease for a car we no longer had. The dealer then refused to reimburse us, and the sales manager was rude and insulting. We complained to Hyundai corporate consumer satisfaction department, but they have no jurisdiction over the dealerships. Do not do business with Hyundai Route 4 Paramus dealership. read more

If I can give Hyundai Paramus ZERO STAR, I would. This place had showed great disrespect towards a frustrated and unsatisfied customer. I had my Hyundai Sonata's engine oil changed and they didn't close the engine oil cap that is underneath the car tight enough. The engine oil leaked and my engine is fucked. I called to talk with the manager of the branch, he is never there, I think his name is Roco or Rokko. So I asked to speak with the Assistant Manager, Tim, and he was a complete asshole. Kept saying we have nothing to do with this when it happened in Hyundai Paramus building. And then they transferred me to service department because Tim the Assistant Manager he had nothing to do with service department. I asked for service department manager and she is never available. Hyundai PARAMUS does not give a shit about customer satisfactions. They don't take ownership of their responsibility and their work. Very unprofessional technicians and staffs working there. Hyundai Motor America (HQ in California) is also bullshit. Rocco, Hyundai Motor America is aware of this incident. We will take it to the Media too. read more

"Iggi's" smile and firm handshake started our experience in Hyundai Paramus.... Iggi Baretto is more than a car salesman, he cares about what his customers. This is one of the few experience that I have walked out with a purchase that I definitely wanted. We felt so comfortable during the entire process. Iggi was very patient in explaining us what we are getting, explaining specific details in the simpliest way. We highly recommend this friendly agent. read more

I went to Hyundai of Paramus on black Friday.Salesman name Ray and I ran into each other.I was straight up with him about what I was looking for.Everything was going good,We agreed on a price and now it was time to see Gino from Fiancé.He start writing up the paperwork, then he told me I have to pay another $1554 dollars for taxes and Fees. I was lead to believe by Ray everything was taken care of,Ray NEVER mentioned an additional fee was going to be added by Fiance.I felt blindsided by these charges.Every time I purchased a Vehicle all of those fees were added in by the sales person and then you go into finance with THAT number.Is this a practice of Hyundai of Paramus I am truly disappointed by these tactics.If this is how they operate this will be a last time lease(THREE YEARS ) NOT LOOKING FORWARD TO THIS. read more

My follow up review for this dealership is...stay away! I won in court today after Paramus Hyundai aka Dodge Jeep of Paramus tried to sue me for the money they knowingly misappropriated. I was a victor in court and the Judge saw through their SCAM and found for the defendant (me). Winning this is not a sweet victory as the dealership will continue these practices until the State steps in to stop them. Good luck to all consumers who must stay vigilant and not accept becoming a victim of the fast talking salesman. read more

I just leased a new Hyundai Elantra from this dealership. As much as I love the car, the service at the dealership is absolutely horrendous. The salesmen tell you one thing, then their higher ups will tell you another. I was suppose to get $500 off for being a recent college grad but did not receive that $500 due to their credit guy saying my proof of employment was not up to his standard. They then told me that I did not have more time to show proof of employment (I am a teacher, my HR rep was on summer break) & that I would have to pay the $500. Once my lease is up I plan on immediately giving it back & not dealing with that dealership again. Anyone that is looking for a new car I advise you to stay far away from this dealership! read more

My $42 Quart of Oil Made the mistake of taking them up on the "Free" Oil Change email. made appt, arrived and stated I was here for the "Free" Oil Change. Upon checkout, was told my Genesis used 6 qts of oil and coupon only covered 5. So they credited me $39.99 which is cost of oil change. Except that my starting amount for the service was now $72 !! Never realized an oil change was $72 so ended up paying the normal price probably. Also, process took two hours in the dungeon waiting room, not even a desk to do some work, just hard chairs in a cramped noisy room. Please dont go here. read more

Service department review only. Mechanics are top notch. Never a problem with their work.Rob, my adviser, was very knowledgeable and courteous. read more

I bought a brand new 2016 Hyundai Tucson at Paramus Hyundai a few weeks ago and my buying experience there was superb! My salesperson Ignatious "Iggi" Barreto was knowledgeable and very friendly. He was not pushy or obnoxious. He was the opposite. He made me weigh the options and suggested the best possible car buying choice to me. So if you want to buy a car at Paramus Hyundai, then buy it through "Iggi." He is the best salesman you will ever find in any car dealership. - Mark Min Kim read more

Service Center- the customer service is unkind to put nicely. Annie, the silver hair lady is constantly nasty. I mean nasty. No people skills. They are constantly trying to up sell services. Today I witnessed Monica/Monique getting into a screaming match with a customer with at least 7 customers and several service department members standing by. Very unprofessional. Schedule appointments mean nothing; you are treated as a walk in. Long waits, cold shoulders, cold atmosphere read more

If anything has solidified my decision for never going with hyundai again, this visit has definitely done that. Vivian, the service manager was completely rude. I mean talk about completely ignoring someone, I was disappointment about my service after dishing out almost 2 grand on services that I paid extra warranty for when I first bought the car. My car was brand new 2015, and already there is a lot of wear and tear with the car, and I barely drive the car. Vivian could not answer my question and after asking a secondary question she looked at me with a mean look and continued doing what she was doing. I felt totally dehumanized, wow what "great" customer service, Thanks Vivian for solidifying my decision! Never going with Hyundai again, my sister is in the middle of getting a new car, we will not be heading at Hyundai at all ! read more

Stay away from this business. Went in for a purchase and test drive. I got the run around that it's not available come back another time. Waited for weeks still no response. Would not recommend this place to anyone. Also if you have an offer in the mail, they just brush you off saying it's not valid. read more

The sales guys here completely took advantage of my mother in law, persuaded her into leasing car putting $8,000.00 down! On a lease. Convinced her that her current vehicle had a broken axle and was unsafe to "drive her granddaughter around in." Swore the car fax said that axle was broken, swore the insurance company covered it up. When we attempted to reverse this heinous deal, we were told we were out of luck and her current vehicle was sold to "a person who was going to use it for parts." Its truly ridiculous to even think that someone would take advantage of a 65 year old woman the way this establishment did. They should be embarrassed and ashamed. read more

This location has been the worst experience ever, in 22 years of leasing or financing in my life. I got screwed in ever direction. Disposition Fee, was Promised to pay a monthly payment off my lease & I didn't receive the check until a month & 2 weeks later because I continued to call w/to no avail so I just showed up there. Returned a leased Sante Fe truck & financed a new Tuscan truck. Got hit with a bill for $4135 on the car I returned a month & a half earlier. Which didn't make sense at all & destroyed my credit. W/my husband dealing w/corporate they lowered it to $1395 3 months later. With the help of no one. After calling Paramus 25 times. Spoke to Rocco the general manager today & explained half of the story, which had no empathy at all!!! Blamed it on me. Wow. Would not recommend to anyone!!!! read more

Ask for Tony Zazzaro. If you need a service done, he will be honest and thorough with the problems on your vehicle. To add, he doesn't push you into paying for things you don't want or can't afford. He literally just tells you how it is. He's a great service and customer service representative for anyone looking for a reliable and honest liaison to fix their cars. Highly recommend Tony Zazzaro at this Hyundai company. read more