Worst dealer. Do not come here. They try and sell you service for your car you do not need. Stay far away You have been warned Service manager does not care about service. read more

Thanks (Iggy) for helping me buy a car for my son. I will talk to my friends, family to buy a car from you.

Brandon is professional organized knowledgeable. And very nice. Genesis is super nice with all the options and great value.

Stay clear of this dealership, worst customer service ever and during a time when customer service should be everything.

Truth be told, I was fully prepared to be writing a very negative review for this business. I had leased another car previously and the experience was so bad that I was determined to turn in my lease and head for the hills. I received a call from Iggy Barreta, a salesman from Paramus Hyundai, asking what our plans were for leasing another. I told him about our prior experience. He asked that we give him a chance to rectify the situation. I accepted his offer and I must say, I was pleasantly surprised. Iggy introduced us to the new manager of the dealership, who promised that we would be taken care of. Iggy was very knowledgeable about his cars and did not pressure us to buy at anytime. He got us a deal that was in line with we wanted to pay. Our thanks to Iggy, his associate Gio, who made sure our ride was fresh and clean and to Reggie Reid. Sales Manager, for a very unexpected and pressure free experience. If you decide to purchase a Hyundai, ask for Iggy. You won't be disappointed. read more

Where do I begin. My daughter brought in her vehicle, 2021 Palisade for a 15K oil change and walked out of there with a 1,000.00 bill. The service adviser Khary Ogunniyi never got authorization from her. She told him to send her a breakdown on what he was suggesting. He did but she did not call him back. She was waiting for me to advise her. When I called him to find out the specifics...he said Oh Ma'am the car is done.....its amazing that they did 3 hours worth of work in less than 2. he sent her text and never spoke to her afterwards. I explained this to Miss Vivian Rapa and she said it was her word against his.... No signature no verbal authorization. He asked for her birthdate, which she found odd come to find out that is what they use for "authorization". At 8:46 she requested the information and NEVER spoke to him again....I called at 10:46 because I was in meeting all morning..... to find out that they had completed the service.....Scam!!!!! that is all I am saying here...... read more

Normally when a manager makes a mistake, it is better to absorb the smaller mistake instead of leaving an unhappy customer. Countless companies have had bad management make a mistake, and keep making it worse, such as United most recently. Management here made a mistake and permanently lost my business over $540. In a terrible PR attempt to rectify it, they did not even place a call or email me directly, but rather made lazy attempt on Yelp. Not only did I get a better deal at Bay Ridge Hyundai in Brooklyn and they also took care of my remaining lease payments. read more

I am giving them one star but I would give their sales department two stars I guess and their service department one star. I'm going to be honest...the only reason I bought the car the day I did was because the salesman used a cliche dirty trick on me. He took my credit card and would not give it back for hours and I finally gave in and said (jesus, I've been here for almost six hours, I might as well just sign the paperwork). Now I didn't get too upset that day as I ended up getting the car I would have gotten (veloster) a few weeks later for a borderline okay price (but nothing special). So that gets three stars. Now the service department. Once again, the stuff you hear about car dealerships and why they are bad is in full force at Hyundai of Paramus. When my car got a flat tire, I got it towed to hyundai at 8 a.m. My car had approximately 50000 miles on it. First, they told me they sold replacement tires which was a good thing and I told them I needed to be at work by 10 a.m. so just put the tire on and I would bring it back later for an oil change and a diagnostic check. 20 minutes later they come back and say they have good news that the oil change would not take longer than fixing the tire so I might as well get it. Fast forward another 25 minutes and they tell me that I should rotate the tires because the new one needs to go in the back. Eventually, it is 10:20 and my car is still not fixed. When I ask what is going on and that they told me it would be ready by 10, the service person says "well, nothing is quick around here. We want your car to run right." 10 minutes later at 10:30 the associate says we have the results of your diagnostic and your car needs a wheel balancing and if I don't get the wheel balancing done today the car would be "running crooked." I replied, while trying my best not to curse at the service associate as I had now been there for over three hours to change a tire, that my car was running fine other than being due for an oil change in another thousand miles and that I had just come in for a flat tire. She replied, "that's not what our chart said." Long story short, I never went there again, and when it came time to buy another hyundai last summer, I went to Sansone Hyundai and got a sonata at a cheaper lease price than the veloster I leased with Paramus Hyundai. I now drive about an hour for my oil changes (which are free at Sansone Hyundai) just to stay away from these people. read more

The dealership exceeded my expectations. The staff was eager to help me find the vehicle I was looking for. Eric Rajkovich was able to assist me with my purchase. I was given a test drive and was able to find a car that fit my budget. Great dealer! read more

We purchased a Hyundai Tucson last week from Paramus Hyundai. It was a very pleasant experience all around. They were very helpful and accommodating. Our salesman, Iggy, even brought the car to our house for my husband to test drive. I would recommend this dealership to my family and friends if they are in the market to get a new car. And we love our new Tucson! Judy Burns read more

I want to start by saying my father worked at a car dealer his entire career so I am well-versed and comfortable at car dealers. I know the drill, I know the ins and outs. I saw the yelp review but knowing what I know we decided to give them a try since they had the car we wanted. Going here was almost a typical car dealer experience, so I can't say it was horrible... Except for the fact that it took us 6 hours to buy a used car. Our salesperson was nice, but the "managers" really do more than the normal "wheeling and dealing". At multiple times we were going to walk (how annoying) and in the end our payment is what we wanted anyway. Make sure you get EVERYTHING you are promised (another key, a manual, etc) BEFORE you leave because once you are gone? Good luck. They made us feel like they were doing us a favor, selling the car "at a loss" (yeah, ok Insert eye roll here)- with perfect credit and a big chunk of cash down me thinks not. Lots of financing shenanigans as well. This deal, that deal, etc. We absolutely would've walked out after the third hour if it wasn't for the fact that they had the exact car we wanted, in the exact color, at the exact price we wanted to pay. They will take a credit card "to show you are serious" which really holds you hostage. During our 6 hour ordeal here, we witnessed at least 3 people walking out and heard a manager really yelling at an employee in the office. The whole experience was very unprofessional and unpleasant. A word to the wise. Make sure you check your purchase contract. In NJ nobody should be paying a "tire fee" on a used car unless they sell you new tires as part of the car. You also shouldn't be paying $200 for window etching, especially on a USED car where the original owner already paid for that etching. They will remove the charges if you bring it up, and please do. Tell them a consumer advocate told you about that and maybe they'll remember me. As soon as they heard what I do, they told me if I wrote a good review they would remove those charges. I said I can't promise that... they removed the charges anyway. Google it, not sure how legal it is for them to charge buyers for things they really didn't sell, right? I simply cannot recommend this dealer. It felt shady and like we had to be on alert for being scammed. I felt like we were dealing with the Sopranos... And then there was the 6 hour ordeal. Fahgettaboudit!! read more

The sales process here was ok, but I have had nothing but issues with the Finance Department / General Management. Buyer beware! My ongoing issue: I purchased a service contract when I purchased my car. I tried to use it about a year later and was told that the contract was actually cancelled, by the dealership, on the very same day it was signed/paid for. Nobody seems to know why. I elected to take a refund instead of re-instating the contract, as I no longer trusted the finance department (this was not the first issue). I have been working with them for 4 months now to try to get my refund. I have been told 3 separate times that the money has been sent over to my loan company, but it hasn't. I have repeatedly asked for proof (tracking #, photo of the check, etc.). Last Friday I was sent a photo of "my" check, but it was someone else's check! Every day that goes by, I am paying interest (for over a year) on a service that I was never provided. And apparently I can't get the interest refunded either, so this is very urgent in my eyes. The back office at Hyundai Paramus is so incompetent that not only have they cancelled my contract, they can't even manage to get the check sent out, or to get the correct check. I have left several messages for the General Manager and the Office Manager. Neither has the decency to return my call. The only person who will speak to me is the Finance Manager, who is supposedly working with both of them on this, but the fact that he cannot seem to get through to them the urgency makes me wonder if there is really some scam going on here. For sure this is a customer service disaster. read more

So I was nervous about​ going to Paramus Hyundai​ after reading the reviews. My daughter's car had a check engine light on. There was only 2 weeks left on the warranty. I figured they would do a temporary fix and then right after the warranty runs out the light would come on again. I expressed my concerns to the manager. Giovanni assured me that wouldn't be the case. I was relieved when he called me and told me the issue was covered and there was no fee. It has been a few weeks and so far no further issues have come up. It turnd out to be a cracked canister. read more

As most of the older reviews show this dealership is horribly run. Here is my story... I see a car online that looks nice. I call to make sure the car is there ask a few question and set up a time to look at the car. I show up the next day and was told to ask for Phil. When I get there Phil is busy and they send me to Bruce. That was alright no big deal until I met Bruce. So Bruce shows me the car. I ask a few questions about it that he doesn't know the answers to. (Still understandable but off to a bad start). I test drive the car and Bruce gets us lost. Again still not too bad just got to drive the car a little longer. Now we are back at the dealership looking around at the car and I am asking more question before we start negotiate. I pop the trunk to find a suit roller blades and a bunch of bags. I think weird but whatever. Now I am asking about the warrantee and the car fax. The car had been in a accident before as shown by the car fax. I ask Bruce if the bumper was replaced by oem parts or aftermarket. His response was I'm not sure no one has ever asked. We'll I did, can you ask your manager. Bruce says " he won't know, no one has ever asked that question in my 8 years being a sales person". Now I'm starting to hate Bruce but I really want the car so I stayed. We go inside and I discuss an issue I herd with the brakes and with the paint. Bruce says both can be addressed before the sale bc they are covered under warrantee so we start negations. I say a number he Brings it to his mgmt and come back with another number. I say that's over priced when compared to Kelly blue book and Edmonds true value. Bruce then responds with attitude that kbb and Edmonds don't sell cars we do. Okay now Bruce is acting like an asshole. We go back and forth some more and Bruce explains bc the car has aftermarket upgrades that's why the car costs more. NO BRUCE any aftermarket parts like exhaust or intake will lower a value not raise it. I then ask to speak to his mgmt. Here I meet Eric. Who was better than Bruce but not by much. He works with me a little and we lower the price some but still above kbb and Edmonds. So I leave the dealership An hr later I call looking to talk to Bruce or Eric. Leave a voicemail on both lines with no response for over 2 more hours. Finally Eric calls me back and says we can't negotiate any more my boss isn't here. (Isn't Eric a manager?). Okay call me tomorrow. Now tomorrow comes and Bruce calls me. Not with a new price but more attitude. He says we'll if we sell you the car at that price we won't fix the brakes nor look at the paint. I response isn't that covered under warrantee? He response yes. So why won't it be looked at? He says it just won't. Now I say can I talk to your manager Phil who I was originally supposed to work with. He says no I can't he isn't around. I now am pissed and explain to Bruce he is THE WORST SALESMEN I HAVE EVER WORKED WITH. His response is now your just mad bc we won't sell you the car. No Bruce I'm mad bc your an asshole. I call back the next day again looking for Phil. Leave him a a voice mail. Leave him a message with the secretary and still nothing. 2 days later I get a call thinking it would be Phil but no it's a customer representing asking if I had a good experience at Hyundai. I explain my story and ask to speak to Phil. Still Phil isn't around... All in all I will never go back to this dealership and am placing a complaint with Hyundai corporate about the horrible experience that I have encountered. read more

I had a great experience leasing my new car. Brian G. was super helpful and not pushy whatsoever. He really listened to what I was looking for and delivered to my needs. He's honestly the best car salesmen I've dealt with, highly recommend going to him. He made my leasing experience here so much better. I would have given this place a five-star rating but I had an okay experience with the finance person. She came off a bit rude and unprofessional in my opinion. read more

I regret for not reading these reviews before going into the dealership. Buyers BE AWARE, THESE REVIEWS ARE 100% ACCURATE. I made an appointment through online and received confirmation text message to come in the next day at 5:45pm and look for Rocco. And then on the day of the appointment, I received another text to come in at the same time and look for Eric. This didn't really bother me for I didn't mind who I needed to speak with to purchasing the vehicle. I came in, and looked for Eric, and he was nowhere to be found. As I was looking around, one of the salesman, Iggie, came to me and told me he would take care of me. Then, few moments later, another salesman, Steve, took us out, and Iggie got angry. This already showed me that these salesman won't care about each other as long as they get the money. But, Steve already was working with some other customer, so therefore, he asked me to wait like 10 minutes. We waited for 30 minutes and he still was with a customer. So, we told him we will just work with Iggie, and he tells me he is almost done, and gave me a key to test drive the vehicle. So why not drive around a little to check it out? It was a bit odd that I had to test drive a new car alone, without the salesman next to me... but, I did anyways. I came back, parked where it was, and waited 10 more minutes until Steve was done with his prior customer. By then, the time was 7:45pm. What was point of me making an appointment if I needed to wait 2 hours? Well, whatever. We sat down and talked and told him I wanted to finance, and everything went smoothly. Then, he went back to speak with "Phil" and they started working with financing and everything. Keep in mind that they close at 9pm. The financing guy finally comes out around like 8:55pm and tells me that finance has been approved and I just need to come back tomorrow to talk about the finance and finalize everything. They told me to take the car today for I put down a deposit and finance has been approved. So happily, I took the car home, and the night was a success.... Until the next day. Things went absurd the next day. I was appointed to come in again at 6pm. I came in little earlier, like 5:45pm and waited. They took care of me at 7pm; Yes, there is no point whatsoever to make an appointment here because they will make you wait at least an extra hour. I get into the finance office and the hell broke down. They said that my finance request has been declined, therefore, they needed to look "outside the box" and find another financial company. On top of that, I was signed to take 2016 Sonata, but in order to finance with this "new company," I need to downgrade to 2016 Elantra. Are you kidding me here? What the heck kind of finance company will let you take this vehicle, but not the other one? I've been working at an insurance company for over 5 years now and I heck of a know how financing company works. They probably just wanted to sell an Elantra for some reason (Because salesman kept recommending me Elantra over and over, but I was set on Sonata). So I couldn't trust them anymore and cancelled everything. Now... the deposit. I told Steve that I need the deposit back, and he said he is "busy" and therefore, he told me to come back tomorrow for it. Is this guy joking me right now? He was talking with other salesman and fooling around outside, but, now he's busy? At that moment, I had no intention whatsoever to speak to him. So I asked for the manager. I met with the manager named "Phil," and OH MY GOD, YOU CALL YOURSELF A MANAGER? At first, he tells me he will return it back to my credit card within 4 to 5 minutes. So I wait there for 10 minutes and it did not come back. So I ask him again, it did not come back, and he says "when did I say 4 to 5 minutes? It takes about a week to process." ........So you guys take the money instantly, but you take at least a week to give it back? How logical, huh? So I continued asking him to give back my deposit and he dare to say, "What is your problem? I don't want to speak to you anymore, leave." Wow, just wow. Did I hear that right? So I take out the contract and tried finding regarding the return policy, and they don't have it on it.. hahahaha. BUYERS, THEY DON'T HAVE THEIR RETURN POLICY ON THE CONTRACT. So I told them I will just call the cops. Phil says go ahead. So I leave the building to cool down a bit, and take out my phone to call the cops, and then another manager named, Joe, comes out to talk to me. He explained to me the return policy and all, and he seemed a bit more professional than the other guy named Phil... until the end of convo. He told me to come back on Monday, and told me to look for him and he will refund it to my credit card right in front of me. I asked him to put that in writing and he said he needed to get back to work for he has "a lot in his hands." ...cool. So I will be going back there this upcoming Monday, 4/18/16, and see if this guy keeps his word. We will see how this goes. read more

Would rate 0 but can't I just want to repost my post from may cause I hate this dealership that much due to what they did to me This place is absolutely horrible I went there in December to get my heat fixed on my 2008 hyundai elantra by the service manager Michael. He told me to fix my heat I need to replace my heater box. After they replaced my heater box (had my car for 5 days) they told me that my Cars AC isn't working I informed them that has has been working in my car 100% and they must have done something wrong they told me I broke I need to fix it. 6 months later and 2000 worth of repairs on this same issue and it's still not working and they refuse to warranty there work. Alex the service tech is extremely unprofessional and has threatened me and wanted called me a p.o.s and a lier to my face and the management team is no help s they lie to me and side with alex. Smiling and laughing at me. They told me my car wud be ready by Friday 2 pm it is now Sunday and they say the car might not be ready until TUESDAY! This is outrageous and insane if I can rate this place I'll give them 0 stars they suck the way they speak to customers and act towards them is absurd I have video recording of all their bad language and video of their bad attitudes I recorded with my gs5. read more

I bought my car over here at Paramus Hyundai, the Salesman that sold us the car was really nice and kind, however, the service department was were frustrations were built. I had service done and had a whole service including oil changes, software updates, lubrications and much more done which costed me over $400 and after 1k miles, my car was having oil problems and when I was trying to grasp the situation, Annie was extremely rude and saw previously how she treated other customers poorly, asked for a 5 star review which was laughable, and the service manager was also rude when she didn't want to help with my issue. Also what threw me off was the words "first step" as if my car is going to have another issue soon. If you don't have warranty, I wouldn't recommend getting your car serviced at Hyundai in Paramus, rather going over to Mazda on 23 where they actually care about satisfaction and safety of their customers and give you a diagnostics of what you need to be aware of which Paramus Hyundai doesn't do. Hopefully the service department fixes their front desk staff and actually begins to care about their customers satisfaction and safety. Not to mention, I had money left inside the center console and it was stolen and I wasn't compensated, so I'm assuming the Paramus Hyundai service department are factory trained to rob their customers. Hopefully myself and other customers are compensated. read more

Great customer service and excellent treatment. The process was smooth and effective. The finance manager Akmal and the salesman Iggy did an amazing job. Answered all my questions and made me feel welcomed. Will be coming back for my next lease. read more

My experience has been Horrendous to say the least. never give these guys business again. I bought a used car from them in lieu of my car. The buying experience was okay, they had to do a few things after I picked up the car but have not done half of them. I tried calling the salesperson and the sales manager multiple times but they do not want to call back, I even stopped by and they said they will take car of the stuff but have not done so. once I drove the car a 100 miles, problems started coming up and they didnt even want to touch the car then citing a myriad of brake problems. They said they had changed the brakes and I shouldnt have any problems. My brakes started making noise within a week and I took it to Midas, and now I need to change calipers, pads and rotors aroudn 800$.. Paramus Hyundai does not want to back their car and are making all sorts of excuses not to fix problems with the car. I am looking to go to NJ Consumer Affairs for mediation. STAY AWAY from them... Contact me if you want details. read more

They only care about the sale!! Long story short, once I signed the papers, in which I got hit with a higher number than we agreed on but I chose to accept, I was a second thought. From having to ask to be shown the ins and outs of the vehicle as my salesman handed me my keys and was walking back into the dealership (seriously?!?) to finding dirty latex gloves and food wrappers in the center console to having a poorly cleaned for purchase day pick up to Blue Link never calling me back, this has been a nightmare. I have expressed my displeasure with my vehicle and no a single person has reached out to me. Its like when people ask how you are and you respond, "Bad" and they respond with,"That's good!" because they are just being untruthfully cordial. My first and only Hyundai. I would love to just sell my new vehicle and be done with them all together. read more

Horrible, extortion techniques! Threatening to fire employee if deal wasn't signed. Do not go. Not professional.

I didn't purchase my car from here, so this review is in regards to their SERVICE DEPARTMENT: I get my oil change regularly from here and right before my latest oil change was due, my passenger side low beam went out. I figured it was just a bad bulb and I told them to replace it while I got my oil changed. When I went to pickup my car, they told me they had bad news. Apparently, the bulb wasn't the issue but it was the harness that powered the bulb that went out. They then told me that the part I needed wasn't sold individually, so I had to buy the whole headlight interior unit which would cost around $600. Suspicious, I told them to hold off on that and I went home. A couple of days later, I took off the bumper myself and replaced the bulb to see if it really wasn't just that. The light worked fine. I was livid and to give them the benefit of the doubt, I held off on writing this review, just in case the harness was really bad and the light would go out in a couple of days. Well, it's been over 2 weeks and the light is still working fine. Either they are scamming customers who seem like they don't know anything or they have really bad techs. Both are reasons to stay away from this service department! I'm going to be contacting Hyundai about this incident as well. I'm scared to take the car to this dealership. Who knows how incapable the techs are or to what lengths they would go to scam or even sabotage parts to make money. read more

FYI - after reading this check out the Yelp Reviews, they seem to be more realistic.   I've been complaining about front end noise on my Equus since September 2017; service said the sound is normal and claimed they couldn't find anything wrong.  Today my car went in for service because that same sound was unbearably audible and the car developed a wandering drivability issue.  The service department came back and said I needed new lower control arms (both sides), lateral arms (both sides), a rack and pinion, and an alignment.  Totaling $6,500.  The service department ignored my original complaints until my warranty was up.   This is the second time I've had a significant issue with this dealership's service department.   The first original complaint I had was two days after I purchased my Certified Pre Owned Equus in July 2017 (from that same dealership).  The front struts failed.  The repair was covered under warranty.  It took FOUR weeks for my car to be fixed, and it was because I found one of the struts myself at a Long Island Hyundai dealership and drove it to Paramus, NJ for them to perform service on my car.  I had to email, call, and complain to Hyundai's corporate headquarters of my issue, and corporate surprisingly made it ok and reimbursed me for the part that Paramus Hyundai failed to get on their own. read more

Downright disgusting customer service. Problem 1: While signing paperwork, found a 1000 dollar mistake. Whether incompetence or underhandedness, it was unacceptable. It was fixed. Moving on.... Problem 2: called 2 weeks after to speak to my salesguy. He was busy with a customer and I was told he'd call back. Never called back. Spoke to sales manager a couple days later and informed of same. Moving on still...... Problem 3: Asked them to TRANSFER a registration from my old plate. After title and transfer, should only cost around 90 bucks total. They called twice for my old plate number and after that, even asked for it via text and I sent it. They got me a new registration and plates. Over 300 bucks. Was told they'd straighten it out in the morning but tried to push me on the phone to take the new plates. Its damn near impossible to get ANYONE to do their jobs anymore. __________________ Update: my temp plate has expired. Spent 38k on a car I can't drive because of their mistake. Still no plates and no money back. Paramus Hyundai is a den of thieves. Don't say you weren't warned UPDATE: still do not have my registration issue resolved yet. No new temp plate, either. I spoke to the front desk woman at the dealership today (thursday 10/15), she promised a return phonecall "within the hour". Its 114 AM I'm fairly certain I'm not getting a call back from her. Why are callbacks at this dealership next to impossible to get? Forget the plates for a minute, I was outright lied to. A callback "within the hour, just as soon as the girl that handles the DMV stuff gets off lunch" means I should have at least been called back before close of business. How long is this DMV paperwork persons lunch break? 3 days? I called initially to speak with the sales manager, who seemed very interested in resolving this fairly with me. She intercepted the call then put me on the pay no mind list. What I'm hearing loud and clear is "GO AWAY WE DON'T WANT YOUR BUSINESS". Can SOMEONE call me back tomorrow (Friday 10/16)? I don't care who, just someone from your organization with some semblance of duty to customer service please return my call. It can be the janitor at this point for all I care. . I'd really like to hear from her again so she can explain what happened yesterday. Update. If you don't hand deliver and photo document their employees receiving documentation from you, they'll claim they never got it. 2 separate emails to the same inbox, one arrived and one didn't. They need to kill the email gnome running around deleting emails over there because it's pissing customers off. As of today, my car is still not registered. I'm NEVER going to pay for someone else's mistake, especially after their document guy told me "that's just the way it's going to be". Update 10/28. My registration is cleared to my original plate. The problem is fixed, but apparently now I have to do a ton of legwork to get my money back owed to me. Heaven forbid they fix their mistake and get the refund owed to me. Now, more of my time wasted to chase MY money owed to me because I had the misfortune of doing business with Paramus Hyundai. Awful. Buy a car ANYWHERE BUT HERE. read more

I considered buying a Genesis from Paramus Hyundai and they were shady from beginning to end. After buying elsewhere I decided to get my Genesis serviced there because it was conveniently located. What a bad move. Disorganized and poor service all around. The only reason why I give this place one star is the service rep was pleasant. Do yourself a favor and don't do business at this dealership. You'll regret it. read more

I went to service complaining about a noise with the wheels when going between 30 and 60 miles per hour. They said they would do a wheel rotation while conducting the test. They came back and said it was a wheel bearing. After replacing it, the noise was still there. Then they said it was the wheel hub. After replacing that, the noise was still there. Two weeks and two repairs later, the noise hasn't changed and my insurance was billed for the "repairs". Do not get you're car serviced here. read more

I first want to say that my experience at Hyundai of Paramus was excellent. My salesman, Ritchie Rachid, is what made this experience so great. He was so helpful and kind and patient with all of my questions. He answered everything honestly and made me feel more comfortable getting my first car! As for the car I got, I love it! I am showing it off to all my friends and family and I will definitely be recommending people to come here as well! read more

Very helpful, patience and great affordable. Brandon did a wonderful job. Very gentleman. My recommendation you should go there. I will go there again in the future. read more

I went to find out information regarding purchasing a new Hyundai Sonata. They were unable to give me a interest rate without a deposit, so I asked if I would receive my deposit if I were to decline the loan. They said YES. I came back after receiving a callback and they offered me a ridiculously high rate, knowing that I had already stated I did not want to commit without knowing the rate. I declined the loan and was threatened and yelled at by the finance manager. He then said he was unable to return my deposit because he" worked too hard" and shooed me and my family out of his office. He said, "get THESE ppl out of my office" and said he will make it so that I "will not be able to receive a car loan anywhere", while typing furiously into the comment box in my loan application. I was made to wait several hours and never received my deposit back and told it would take at least 10 days. I will not be bullied into accepting a loan that I can not afford. Needless to say I left the dealership in tears, empty handed. I feel like we were treated this way especially because we were women and Asian. Worst experience ever in a car dealership. I do not recommend. Might I add we did not say anything disrespectful nor raise our voice at all. We were treated like we weren't even human. I was not aware that finance managers were allowed to keep someone's deposit because of their "hard work and time". But I as a consumer believe my time is just as valuable. And I also was unaware that I being the one that will be responsible for making the payments, absolutely had to agree to any terms that the finance manager offered. Ridiculous. read more

While at any dealer there is always a hint of being jerked around this was primarily absent in my experience with Annie in the service department. Service was done effectively, quickly and without much difference in price from what local mechanics were quoting me. Thankfully overall I had a positive experience and we will see what happens going forward with the vehicle. read more

I honestly wish I didn't have to give them any stars. I am a 23 year old who has a lease with them and when I tell you DO NOT COME HERE TO BUY OR LEASE A CAR i mean it. I returned my car two months ago, it was a 2013 lease. I walked in there with my father and said over and over again that I refuse to buy a lease from you guys again. I was convinced by Erik and Angelo that if I turn my car in today that i will not have to pay for anything wrong with my lease AS LONG AS I SIGN ANOTHER LEASE WITH THEM. (note: my car was in great condition). So what did i do after all the bad service I had from 2013-2016 I leased again with them like a dumb ass. After putting a hefty down payment on my new leased car i drove away that day with the car.... One month later.. I get a bill in the mail for a $1,000 for my old lease. I went straight to Hyundai and not a single soul knew what they were talking about. This is where i started to talk to a "so called manager" named PHIL. HE WAS BY FAR THE WORST PERSON TO EVER DEAL WITH. Talk about someone who made up random things because he couldn't answer my questions. So you mean to tell me I am putting twice as much down for a SECOND lease with you guys than my first ??!?!?! HOW DOES THAT MAKE SENSE. I do not know and no body there did either. And not to remind you the amount of times me and my mom went there and raised hell and called numerous times but no body is to be found. Nothing got solved and I have been getting things from Corporate saying I still have my old lease and still owe $1000.... ITS BEEN 3 MONTHS IN MY NEW LEASE GUYS GET IT RIGHT. ***In conclusion my results have leaned towards going to consumer affairs on them. Please read all the reviews about this place. If I did this at my job in which I work in a huge corporate I would be so fired. Half this place NEEDS to go asap. Hyundai Corporate should be so ashamed of this place and the scams. *** oh and not to mention i didn't receive my second key to my car because my sales guy was no where to be found... EVER. (took 3 months) Thank you Hyundai for such a great experience. I can promise you, my friends and I will never be back! :) read more

Didn't buy a car here and happy I didn't. Tried to schedule a simple service appointment for a RECALL that Hyundai put out. Got hung up on 3 times, then transferred to a voicemail 2 times. Then I was told that there are plenty of spots for the day I wanted to bring the car in and transferred to a voicemail again. When I finally reached a person who was willing to say something more than "Please Hold" that person told me there's nothing available for that day or for the next week and a half. I don't know how their Sales Department is but their Service Department is absolutely horrible. Too many other dealerships in the area to waste your time here. read more

The follow up on this story... After a week of trying to get a hold of management and corporate about the cost of my bill. I was finally notified that I will not be getting any kind of refund. Also, they lie about telling you what they think is "reasonable" (because $135/hour in labor is apparently "competitive of this area" for an hour to two hours tops in work while charging me for 4 hours). Consider me an unhappy customer who's never buying a hyundai or getting serviced by them again. They are thieves and dishonest... Do yourself a favor and never bring your car into this place, or give them your business. read more

STAY AWAY!!!! This place is absolutely horrible. I purchased a 2013 Elantra from them in January of 2015 which was supposed to be "Certified Pre-Owned". What a joke. I had to replace so many things on this car its ridiculous. As of today, I have to replace front and back brakes along with front rotors. I have only had the car for 17 months. What a scam. I will never do business here again. read more

Can I give them -5 stars? The worst customer service of all dealerships I have dealt with. The female who answered the phone was so impatient and rude. Ugh. F***ed up my morning. I may not be buying a car at this moment but if I make a decision to buy tomorrow morning it will not be from Hyundai of Paramus. read more

Spoke to ken several times on phone to confirm the car I was interested in was on the dealer lot. Made appointment with ken. When i arrived after an hour drive no one there seemed to know who Ken was. Furthermore the car was on a lot 45 minutes away. The salesman was unprofessional and quite honestly unknowledgeable. When I asked about the 0.0% financing he looked at me like I had 5 heads and had to ask sales manager about that...even though it had been advertised on TV all month....stay far far away!!!!!! We walked out in disgust after a ridiculously low trade in offer on my 5 yr old BMW at least 40% under KBB trade in value, even the salesman was surprised. Worst car buying experience ever!! That's when we hit the door for the hour drive home. I would not use this place if it was 10 minutes from my house! Should have looked at yelp first!!! read more

The worst service ever. Very unfriendly staffs and they don't explain you anything. I wish I can give 0 stars. I would never come back here. Don't go here, you'll regret. Also Hyundai cars suck. Too many problems!! read more

ALLTHO the service reviews for this Dealership are bad, I LEASED a car here,for my daughter from IGGI BARRETO AND he was very good. he made my lease fast,easy,and pleasantly informative.I'll be coming back to see Iggi for my next car! read more

Had a good experience here buying a used car for my son. Chris Kim was my salesman and he wasn't pushy yet he spent a good amount of time with me, allowing me to test drive a car and expediting the purchase once I decided on it. They were able to work with me on the price and he made sure despite the late hour that he got the car washed and spotless before turning it over. read more