Walked in, wanted to get a price because I knew EXACTLY what I wanted. The salesman was condescending and kept interrupting me. He wanted me to walk to the cars to "put my hands " and to learn about the different option packages. I told him that I knew what I wanted and have already test drove it. He continued to insist that I should go look at the cars. I told him that he wasn't listening to me and he said he was. He then heard me loud and clear when I said, "buh bye". I think he didn't believe that a woman could possibly know what she wants . I'm surprised he didn't ask to speak with my husband- he would have been surprised or horrified when my wife showed up. Idiots lost an easy sale. read more

I had an appointment scheduled online for November 23, 2021. When I arrived I was told that I was not on their schedule despite having a confirmation email. Needing an oil change, I asked for the next available appointment which I was told was being made for today, December 9, 2021. When I called to confirm today because I had not received an appointment reminder I was told that I was not on their schedule. The next available appointment is not until March 2022 - for an oil change! I now have to drive all the way to Long Island for an oil change which is incredibly ridiculous that no one could squeeze me in for a simple oil change - especially since I was willing to wait. I'm not sure how to ever trust that you all will have my future appointments actually on your schedule. The customer service was nice, but unhelpful and unwilling to find solutions even after I explained that this was now the second time this had happened. The woman on 11/23 tried to make it my fault because I had previously canceled one appointment back in October that I was unable to make due to work. Today, the woman I spoke to was more concerned with who supposedly booked the appointment then trying to find a solution for me. read more

This review is strictly for the unprofessional sales manager or whatever his title is...Phil. My husband and I have a complicated situation with our current car that we are trying to trade in. Nothing that can't be fixed but we decided to see what Hyundai would tell us. We came here prior (about 3 to 4 weeks ago) and worked with Jair and Mark, both who are no longer working here. They were amazing. As complicated as our situation is they really worked with us. Their patience and hard work wasn't unnoticed. They treated us so well that my husband and I spoke so highly of them and the dealership for working with us the way they did. Unfortunately we did not take the offer because my husband and I were in the process of closing on our house (and because we couldn't let recent credit reports interrupt our credit) so we told them we would be back. At that time we didn't know it would affect our credit or the closure of the house. So we had to make the best decision at that time and our house obviously came first. So we went last evening after closing on our house now. I scheduled my meeting with Brittany, who was very polite and professional. Our appointment was at 7:30pm (keep in mind they close at 9). We met with Rich who was also very professional. He really appeared genuine in working with us to see if something could be done. My husband and I really liked Rich. However, Phil came into the picture when it was time to talk numbers.... He pretty much shut us down in the most unprofessional way you could think of. He didn't even bother to give us any offers. When rich approached him he walked out the dealership in the middle of everything to dance and talk with two other male colleagues of his. How unprofessional could you be? You were still on the clock, you were still getting paid to be there, it was not 9:00pm yet. I too have a job, Phil. We also have our family to take care off after our shifts are completed. We understand what it is to be almost done with your shift after working long hours and then attend to a client. However that does not give you or anyone the right to treat us or anyone like filth. If it was that bad of a night for you, the professional thing to do was to tell us to come back at another time and we would have been okay with that. But no, you walked out and coincidently walked right back inside when we were exiting and my husband asked for your name. Why go inside now Phil? Note that Phil stayed outside until my husband and I left the dealership. The second we drove out of the dealership, Phil was nowhere to be found. We will be contacting this dealer to speak with someone above Phil because this treatment was unacceptable. We also make further complaints to the BBB, not because of the dealership as a whole, but because of Phil, who is a representation of your company. We do not tolerate unprofessionalism and being treated the way we were last night. read more

I was very pleased with my experience at this dealership. my sales person Paul Paik was a great help and very professional. i'm so happy with my second times new car lease. read more

Horrible customer treatment, and all they care about is to srll you the car... any promises or obligations they specify in your signed agreement is just an empty promise !!! Finance manager Akmal is irresponsible for his words and promises, Dealership Manager Reggie - not willing to take responsibility for all the emistakes dealership made, and general manager Rocco - were absolutely arrogant and not willing to address all the mistakes putting customers financial reputation on the line!!! Don't waste your time and do yourself a favor - find a different dealeship with more savory practices!!!! read more

When you lease a brand new car you expect peace of mind, so Back in April 2015 I leased a Hyundai Sonata(same year), everything was great, but after a few months I received calls from this dealer asking to take the car back for 2 recalls. The only problem is the service will take 8 hours and they do not offer a car to take you back home, unless you live up to 5 miles from the dealer in Paramus, but since I live in Lyndhurst, I would have to rent a car or pay for a cab service. WHY SHOULD I PAY FOR SOMETHING THAT IT IS NOT MY FAULT. I did not leased a old car. I leased a 2015 car. Shame on you Hyundai. The managers never answer the phone and whoever answers the phone can not promise any arrangement, because that is up to the manager. I DO NOT RECOMMEND THIS DEALER AND I WILL NEVER DO BUSINESS WITH YOU AGAIN. read more

Best experience leasing the car. Professional approach, Joe Aziz, despite his young age, was able to get me a great deal and gained a customer for Hyunai of Paramus. Reccomend this dealership. Thank you Joe read more

Richie was extremely helpful, kind, and most importantly very patient! 10/10 would recommend!

Awful! Find another dealership. This place pulled last minute price change. Wanted to charge me $200 for etching which they listed as "optional" on the sales sheet. Plus they wanted to charge a dealer prep fee for a CPO. No other dealers in the area charge this type of fee. I was stuck since since some person tboned my car and needed another vehicle urgently. Advice: Move on read more

Woke up one morning and my pre-owned, Hyundai Elantra '13 has no audio..no radio, gps, nada. After searching online, I gave up and with greatest apprehension took it to a Hyundai dealer knowing I was about to be ripped off. Rep in Service Center, James explains $150 diagnostic which would be applied towards repair which would probably be lower. Low and behold, they repaired the issue (no explanation of what caused it), but guess what?!! It cost EXACTLY $150 for the repair. Ughhhh. My mechanic tells me the part cost of all $15. This was a couple of months back. Yesterday, I received a notice that my car had a recall. Back at the dealership for the recall update.. asking questions bc I'm having issues where the car just switches off when I hard brake. James proposes another $150 diagnostic lollll not happening captain. Three hours later, still sitting here for the recall updates #untrustworthy #run_for_the_hills read more

My daughter had a very unpleasant visit this week. She went in for electrical issues. My understanding is before they even ran diagnostis, she was on the hook for $600. After diagnostic it was $2700 worth of work she needed. Tires, battery, new alternator, new trans fluid, brakes, all needed to be replaced or fixed. She declined on most of it, and thats when the attitude of the women went to rude. What happened to customer service.. She went to a mechanic that said the battery and alternator were fine, as did another mechanic. It was loose cables to the battery. He was ready to do the work for $489 and the dealer was charging her $900 for just the alternator. We won"t go on about the tires, you can see where she was headed. Since she declined having battery and alternator replaced, they charged for the diagnostic test, which in my mind is flawed. What ever happened to good customer service, working with the customer to get everything right. It doesn't happen at this dealer. read more

Highly recommend Iggi, who is a breath of fresh air among the sales reps we have dealt with over the years in numerous dealerships. Iggi is super attentive, patient, and knowledgeable. He actually listens to his clients, and goes the extra mile to make them happy. Many thanks for all your help Iggi! We weren't easy, but you made it work. We will definitely return to work with you again. read more

Brough my car for a service and they recorded an incorrect mileage at 35,5K miles, 2K miles over the actual mileage. Two days brought my car for inspection and the actual milage of 33,5K was reported. At this point it looks like the odometer was rolled back by 2K miles. When I noticed the mistake and came in to resolve the issue I was told it's not a big deal. It is. Unfortunately I know from personal experience that discrepancies in mileage will affect your car value dramatically. When I explain that to representative, who turned out to be the service manager named Vivian, I was told than the information is only gathered for internal use and is not share with carfax. Incorrect again, since I received an email from them and that's when I noticed the mistake. I was told to bring my car for another service and they will record the correct mileage. However, that won't solve an issue since the wrong information was already reported to a car fax. When I asked what if I don't want to bring my car to the location again, I was told then we can't help you. My concern was completely disregarded and I was talked over the entire time I tried to voice my concern. What I took from this experience is that this dealership is not responsible for their mistakes and will not do anything to solve the issue they created. In addition to this issue, when I bought my car at Paramus of Hyundai, I was given a voucher for three free oil changes and 2 tire rotations. When I tried using the voucher, the dealership would not honor the deal they made with me. I also tried reaching out to manager, but every time I call MR. Curcio is not around and no one knows when he'll be back. While trying to resolve the issue, I contacted the corporate and was told they have no influence over individual dealership as they are independently owned. read more

Tried to get info on a new car but the "internet coordinator" would not give me answers. I told him my budget and wanted to know if it was realistic based on what I was looking for. He told me they could only talk numbers in person. I told him the dealership was far and I wanted to first know an approximate cost before I went there. Still wouldn't tell me. I asked for a manager and he said the manager doesn't get on the phone with people. After debating this for awhile I hung up and called back, asking receptionist for manager and specifically said not to give my call to anyone else. After a few minutes the same person got on the phone and again told me a manager wouldn't speak to me on the phone. He was so condescending and told me he wished me well. I would never deal with a place where a manager's rule is he doesn't talk on the phone read more

our sales man was iggy, he was amazing. he guided us through the process of buying the car from A to Z. he was very warm and pleasent. His explanations were very clear and he Kept all his promises to us. He even spent a significant amount of time AFTER the sale was done to explain my wife about the car and i actually believed him when he offered that we call when ever we have a question or a problem. we were very happy read more

Hyundai of Paramus- service department is ANNIE R- as far as I am concerned. She is the best and ALWAYS make sure EVERYTHING is done RIGHT!! It is a pleasure to take my accent in for service! One trip to the service department and with ANNIE r's help- you will feel the same way! Thanks Hyundai of Paramus and thank you Annie R Sincerely Jana Warchalowski read more

We walked into the dealership at 11:00AM and my salesperson was Valentin Robinson who was extremely courteous, friendly, patient and knowledgeable. We had many questions regarding a new Jeep Cherokee and if he did not have the answer he asked a manager and gave us an accurate response. He was efficient and helped us find the right vehicle based on the options we wanted. This is a busy dealership so plan ahead and know that it takes time to prepare and complete paperwork. Overall, I would highly recommend Val as a salesperson and his follow up is amazing. He responds quickly to e-mails too! Buy your next Jeep from Val!!! read more

I want to thank the wonderful staff for doing everything possible for me to be able to leave there with a car. They worked hard to get me the one that I wanted under extreme time constraints. I would like to mention my salesperson Eric Rajkovich, sales manager Phil Loria and the rest of the staff in the finance department and especially Owner Ron Jelling for going the extra mile for me. Satisfied customer. read more

The Best experience I have had in all my years of buying or leasing cars. The manager, Phil and Salesman, Brian are great and the entire process, for the first time, EVER, was painless. If you are interested in buying a used Hyundai, I highly recommend going to see them before anyone else. read more

Horrible customer service. No one knows what they are talking about and the manger Rocco Auriemma is rude and condescending and should never be a manager or even in customer facing jobs. The worse possible experience I will never buy another Hyundai or anyone I know. Car is called for a recall and they charge for service when they sold me a car that's garbage. Then tell me the people need to be paid for working on my car when it was their product that was recalled. When speaking to the general sales manager Rocco he told me that's just it to figure it out. What customer service is this. read more

This was the first time I purchased a new car and the experience was amazing! My salesman, Lloyd Tomlinson, was extremely knowledgeable and courteous. He not only walked me through every feature of the car I was interested in but made sure I got the best deal possible. I will be recommending Paramus Hyundai and Lloyd to anyone I know who is looking for a new car. read more

Got a great deal on a new Hyundai from Iggy. He made the car buying experience very easy. A real professional, trustworthy.

I wish i would have searched a little bit more before i decided to buy my Elantra GT there. At first everyone gave me all the attention that i deserve, since i was a potential costumer. Everything was going fine until i sign all the papers. Good thing is that since i bought a car that was already in their lot i was able to take it home same night. The salesperson Brian was very nice and even until now still trying to help me, but their "financial manager" Steve Amato make me a lot of promises that im still trying to fix. after the conversation that i have with Steve Amato at the moment that i bought the car, i was informed by this gentleman that i would not have to spend a penny because i bought their maintenance program. Recently when i went for my second scheduled maintenance (7500 miles) i was surprised that my total was $140 dollars (+-) for an oil change ,tire rotation, topping fluids, etc. All that was included in my "free" maintenance was the oil change, to keep up with their warranty. While my car was being served i went upstairs to speak with Steve Amato. He then "explained" me that Hyundai does not offer an scheduled maintenance program. I then asked him what was that he said when i bought the car and his answer was that i paid that amount of money for oil changes. He then offer me a refund of my bill, i should just bring him a copy of the repair order and wait a few days until the refund would hit my bank account. Until here not a big deal, would get my money back and i wasnt that mad that i paid only for oil changes, since that would keep the warranty. Im still waiting until today for that money. I called the dealership and all the times i was informed that he was there but as i was transferred i always hit the voicemail. NEVER GOT A CALL BACK. I even show up at the dealer but surprisingly Mr. Steve Amato disappeared like magic, even when i call them from the parking lot and i was told that he was at the dealer. Recently i called this dealership to find out that Steve Amato does not work there anymore and i was then transferred to another financial manager which went straight to her voicemail. I learned my lesson, i really gave up already on my refund, but i swear that even if that mean that i have to take my Elantra to a dealer 30 miles away from my house for an oil change, i will never put my feet in that dealership again. If you are reading this and still thinking about buy a car there, go ahead, read all this stories here in this website and make your mind. Again, the salesperson was a very nice and honest person, but because all other personnel it's just not worthy. read more

These people are criminals and are not to be trusted. They are unprofessional, disorganized and dishonest. My lease finallly has ended and I returned the car and now they call me at least twice a week asking me when I am going to return the car and trying to sell me a new one! DO NOT TRUST THEM- TAKE YOUR BUSINESS ELSEWHERE! read more

Where is the 0star rating? Horrible dealership. They are a bunch of unprofessional, rude people. Never in my life have I encountered people who talk to customers the way these people do. Their finance guy is beyond nasty and hung up on me three times. Asking for simple information from them is like pulling teeth. Don't EVER purchase a car here. read more

For Service Appointment scheduling ONLY - leased my car in March (Great experience, great car). Got a call last week so schedule 3 month service appointment. Since I only have 800 miles we decided I didn't need an appointment. Got a text this morning confirming my appointment on Monday (again, didn't schedule one). I called the number in the text. TERRIBLE phone tree without the option to get to an operator yet no options fit my need. After 15 min on hold I finally got to someone in scheduling. She very clearly needs a lesson in speaking to customers. She was rude and harsh, interrupting me while I was explaining but not knowing what I needed. She finally took my phone number and said I didn't have an appointment on Monday. When I asked why I got the text she just repeated her words like I was too stupid to understand what she'd just said. Then I heard a click and the line got quiet. I said "Hello", "Hello" "did you hang up on me". No response. I then called her a name I regret because I was so frustrated after which she said, no I'm here. I was embarrased and apologized and started to say they need to figure out why I got a text confirming an appointment I didn't make when she really did hang up on me!!! I have no patience to call back and wait 15 min or more on hold for the same treatment. Get better phone SERVICE people or I'll look for someplace else to service and eventually replace my new lease car. read more

My fiancé went to their service department yesterday and worked with Joe Cabibbo. He asked me to write this review so Joe would get recognized for his superb job. He was very helpful, got him out quickly and was very nice to deal with. If you ever need to use their service department try to book an appointment through Joe! read more

Don't deal with Mark!!! Had lengthy conversation over the phone yesterday - the price he promised yesterday was NOT the price today! Showed up with 30k in cash and apparently I misunderstood the offer! No, he misunderstood - he thought he could LIE and I would just suck it up. Me AND my 30k walked out of the dealership and I will tell EVERYONE who will listen NOT to buy a cup of coffee from this place much less a car. read more

I just leased a 2017 Elantra from Hyundai of Paramus. I was so happy with the experience. Rocco was great. He got right back to me and was able to quote a price right away on Monday and was all set and ready for me to pick up on Weds. I am super busy with my job so to have an efficient transaction is such a short amount of time was so appreciated. I had done my homework on pricing etc before I contacted them and they did better than I had ever hoped for in pricing. I love the car. And Brandon Martinez was so great in teaching me all about the car when I picked it up.. He was so nice and super patient with me !! I totally give 5 stars to Hyundai of Paramus. keep up the outstanding work~ and thank you. read more

If I could give no stars, I would. Every time I come to the service department- the lady wants to chat me up about things she believes would make me want to spend more money on services I don't need. (eg. I'm African American, the service lady is Caucasian and she thinks it's cute to start a convo about Oprah as if I care to discuss other AA's when I am just trying to have my car serviced) I ask about drop off service so that I am not captive for the next 3 hours and they don't have it. She tells me to go walk around (in the rain). I then go up to the show room to see what's new in case I want to trade my car in and not a single person working the showroom asks me if I need assistance after walking around looking in the cars for over 20minutes. Not to sound smug by any stretch of the imagination but I actually have the money to purchase a car and drive off into the sunset today but I guess HYUNDAI of Paramus ONLY wants me to spend my money in the service department smh. When you select the services you want; why do they come 3 or 4 times to tell you that you need $1000 more in services. It's like the service department has a quota to reach or something. YOU MUST PAY $600+ to change your oil and wipers and various "inspections". Money is not the issue - it's the principle. I hate this dealership and I will look elsewhere for my next vehicle. I will also take my car elsewhere for service. read more

Bought car there in 2017 with warranty.Had problem with radiator 10 months later and brought to service dept. Worst dealership we've ever dealt with. Tried to charge my wife $781 for "maintenance"Then told her it would cost around $1700 to fix the radiator!! Not only that but would not give her back keys to the car until she paid $168 "diagnostic"fee. Got car out of there and took to local reputable mechanic. Parts and labor $550. My only regret is that I can't post a review lower than one star. read more

Our salesman Lloyd was amazing! He was very personable and treated us like if we were family!

Watch out... They will add junk fees to the bottom line.. These are the kind of people that make you feel uneasy about buying a car. We agreed on a price of the vehicle.. But when it comes to sign paperwork, there's a 499$ docs fee and 199$ window etching fee.. Really.? Wasted hours of my time.. Bottom line is DO NOT BUY FROM THIS PLACE unless you want to have the feeling of a colonoscopy at buying a car... Brian, you lost a sale over a 199$ etching fee.. I recommend you find a different dealer to make a living.. read more

I'm going to strongly suggest that anyone considering this dealership to go elsewhere. My mom purchased a car here late July and was given a fantastic deal, however, 1 week ago she was contacted by the dealership saying they should not have given her that price and that interest rate. They said that the loan was not approved and she would have to come in an sign a new agreement with an increased interest rate. Now, I understand there are rare cases when the loan actually doesn't go through, but in that case they would've known about in after a couple days, not almost 4 weeks later. We called the finance company (Hyundai Finance) and confirmed with them that the loan was actually approved with the originally offered interest rate and that there is absolutely no problem with the loan. Hyundai Finance has also accepted my mom's first loan payment. My mom has received numerous calls and text messages telling her she must come in and sign a new agreement and has been threatened with repossession of the car. The loan is in good standing and Hyundai of Paramus has no right to repossess the car. They are just trying to scare an old lady with empty threats into signing a new contract. read more

Excellent customer service it was a quick and painless and beneficial meeting ending with a good deal on a car! Paul Pail was excellent and more than could have hoped for in a Salesperson. read more

Professionalism from the moment we walked into the dealership! Our experience with the entire team - Rocco, Vinny, Henry and Steve was absolutely flawless. This example of teamwork should set the standard of excellence. Experiences like this puts the joy back into buying a vehicle. :) thank you... read more

Def a place to buy a car. After reading these review I dont know how this can be. They where so nice and great to work with. I met the manager Eric Bennett and he was great to work with. I will use this place for all my cars and service. Thanks Hyundai of Paramus. read more

Annie R. is wonderful, she is always happy to see me and walks me through everything that my vehicle requires. Her main concern is my safety on the road and that makes me feel very comfortable choosing this dealership to service my vehicle. Thank you Annie for being the way you are. read more

My husband and I, recently leased, a 2016 Elantra. I liked everything about the place. But, I especially want to give a shout out to our salesman, Lloyd Tomlinson. When I walked in the door I was greeted with the biggest, most welcoming smile, I've ever had, going to a car dealership. They are pleasant and not pushy, as compared to other dealerships. After reading, some of the negative reviews, that were posted. I was a bit surprised. I guess they didn't have Lloyd Tomlinson as a salesman. read more

The headline here is - we would NEVER recommend this dealership to anyone due to a lack of integrity and horrible customer service post-purchase. The summary of our story is as follows - we bought a used Hyundai Santa Fe from this dealership in late January - it's now about to turn April and we still don't have the license plate from the dealer, despite numerous promises and multiple calls/emails, so our car is effectively not usable. The thing that's most outrageous about this dealership is that they have literally lied to us on multiple occasions and made promises that they clearly have no intention of keeping (e.g., they promised to send us in an email stating that they would cover any tickets we received due to having an expired temporary plate - 2 weeks later and despite our calls back, no email has arrived). What makes this whole situation even more absurd is that the dealer A) Promised to take care of registering the car and sending us the plates. Only problem is B) They didn't have the required paperwork necessary to complete that registration, and C) Never bothered to tell us despite multiple calls on our part after our temporary plate expired and no permanent plates arrived. We weren't even aware that there was an issue until my wife literally had to threaten them with a letter from our lawyer if they didn't put a manager on the phone - at which point it was "discovered" 6 weeks after we bought the car, that they had never submitted the paperwork because they didn't have it. This led to a series of promises ("we will Fedex you the plates in 2 days"..."we will send you an email promising to pay for any tickets you receive"...etc)...all of which have been LIES. We remain without our plates, as this saga goes into month 3 and this dealer continues to do nothing. It seems apparent that the only thing they respond to is the threat of legal action, which it looks like is where this is headed in order for us to have a car we can legally drive. I'd like to write more about the quality of the car, but frankly, I don't know because we can't drive the thing. Long story short - avoid this dealership at all cost, because if anything goes wrong, you will be left high and dry. read more