GOOD WORK... UNTIL YOU NEED WARRANTY REPAIRS... THEN YOU NEVER EXISTED. I hired Paramount to do a MAJOR job at my large home in Norfolk, including the replacement of 20-some windows and a number of sliding doors. Although there were myriad issues with pricing and incorrect sizes ordered for my custom home, ultimately the work was good and the crew was professional. Fast forward a year... Most of the door screens have come out of their frames and many of the window mechanisms have fallen apart. All of this is warrantied... and this is where the problems with Paramount became apparent. I have called the company SEVEN TIMES over the past year and EMAILED more than a dozen times. I have spoken to reps who assure me that someone will follow up on my warranty issues for poor workmanship on the very expensive products (I paid $37,000, so there is no excuse). I have NEVER received a follow-up call, despite these repeated attempts to get through to the company to honor their promises in good faith for a $$$$$ customer. It has seriously been more than a year since I started trying to get these issues dealt with... every couple months I make another attempt... and always end up frustrated once again... I sigh, give up and finally realized now... that other buyers should beware... so here I am on Yelp. I tend to give vendors the benefit of the doubt, but no more for Paramount. I need to warn other potential customers that on the front end, you may have a positive experience... until you request or require guaranteed follow-through. Then... it's if you never existed. =Chuck Taylor/Norfolk, VA= read more

Once we signed the dotted line for Paramount Sales Department and gave them a hefty deposit, they drug their feet installing windows and wouldn't return any of my phone calls. Installers, I must say, were fabulous. Now however, we have a cracked window that is covered under their policy. We've reported it. They have never called us back. I sent in an email requesting another quote. . . just out of curiosity. Got a call back in 10 minutes. Once they have your money, they don't really care about you . . . at least that's been my experience. Once I get this repair, I'm calling Mr Rogers about my front door and garage door. Hoping they are more responsible. read more

Ok, so every year these guys come through our neighborhood in their shirts telling their company and offering discount for potential work. Well we know our house has needed new siding for some time. This year we said yes to an estimate, as we are shopping around for pricing. The door salesman and the rep on the phone assured us of a free written up estimate. First thing, we have a 1 level ranch style house half brick half vinyl siding. The guy says your house doesn't require a lot of materials...you won't have to pay much. As the Paramount rep is flipping through a binder he shows us numbers of return investment we'd get on our job it also showed average cost of siding for a house that needed top to bottom siding, which we do not have as almost 14k. Going forward he shows us a written estimate for almost $14,000 then applies 2 "discounts" bringing the number to $9k and change with a $1k deposit which he previously told us they didn't require deposit, then said they wouldn't require a 50% deposit...ok "facts" changing more than once. Then he takes the written estimate away, we're not allowed to keep it even though supposedly the number its good for a year. They would have to by law be held to anything in writing of course. Oh he'd also told us that for popular siding colors they buy in bulk and that helps keep pricing low for customers. We liked a color that he said was popular, then later after making a phone call to his boss (something he had to do more than once) he said stock is real low there would only be enough material for our house(which figured into pricing) we better decide and buy now. He became fidgety and started looking all around our house not meeting our eyes. In the end he left with our estimate quite abruptly. No sale today. We had no doubts about the quality of their product being better than what's currently on our 50s aged home, especially looking at a side by side comparison. It's not worth it to "get into bed" with shady business dealings though. read more

I used Paramount Builders to replace all the windows in my house. The installation went fine and haven't had problems with any of them, with the exception of our front window. I've put in at least 3 service call requests through their website, but haven't received a call back. I've even talked to someone from the Customer Service department and told them about the issue, but still have not had any contact with Paramount's Service Department. I refuse to do any more business with them until the issue with our front window is resolved. read more

Well let's start with the guy that comes out to the house they were walking the area knocking on doors setting up times to have estimates done. I said sure I need some work done to the garage door it had some wood rot. I asked if they did that kind of work sure sure he says. Great set up a time the next day the salesman comes out show him the garage door and he says well I don't know much about them but I don't think we fix that let me call the garage door guy. So he calls him up no they don't fix them just put in new doors. So ask if there was anything else I was looking at I said yes Trim work and Windows and vinyl siding. So they do there demo great then he goes out to his car and over an hour latter comes back with the estimates 22,000 for 14 windows, 6,000 for 500 square feet of siding and 7,200 for the trim So I tell him that's very high. He asked if there was any project that I would do I said the trim would be the only one because there is a lot of wood trim and to have it all wrapped would be nice then I don't have to paint it or repair rotted wood. I asked if they would be able to wrap my trim to show off how it looks its nice with lots of detail oooooo yeah they will bend and cut all around that and match it. So I said let me think about it. Next day get a call from the OFFICE the manger is not happy with his estimates and think they were to high so he would like to see and check it out for himself so I say sure come on out se we talk about the trim then he tells me they would have to put in all new wood and wrap because they don't make it that detailed I am like wait the other guy said you could match it no no we can't do that to much work. So they don't know there product will lie to get there foot in the door and are so overpriced it is unreal. read more

My previous home needed new roofing, I wanted to get this replaced prior to putting the house on the market. I had put my name in for a drawing at a Homearama - needless to say, I didn't win but Paramount Builders now had my name and number. They were relentless in calling and saying I had requested a call from them. I finally agreed to meet with one of their representatives. She came by our home, showed us the excellent return we would get from replacing the roof. This was a gable roof, nothing fancy. They priced the roof at $13k. The company who ended up doing my roof used a 30 yr architectural shingle and did the entire job for $4k. Buyer beware! read more

Will not use them, no matter how good or bad they are, because they come to my door, at my home, on the weekends to bug me about their services. This is 2013, if I need something done to my house, I am not going to hire the people who invade my privacy. I am going to Google it, find contractors, read reviews, get quotes, and make a selection based on past performance. I resent be badgered in my home, and will not hire anyone who does that. read more

I recently inquired about a new roof and gutters from Paramount. What I got was a HIGH pressure salesmen and even HIGHER prices. I opted to go with another company. Now I keep getting HARASSING follow up phone calls, despite asking them to take me off their list. Do your self a favor and don't even call them. Just hire someone else. Very unprofessional. read more

It took them 15 months to fully finish installing our windows correctly. They never replaced all the wood rot like the contract stated, until we pressed them and pressed them over the contract. The workers were unprepared and mostly in the dark about what was going on or why they were at my house. Bob, the supervisor, also family, was incompetent, foul mouthed, and told my wife to have her husband call from now on, and after speaking with Bob, he said he just wanted to talk to me and then I can let wifey know that way. I informed the headquarters in either Virginia Beach or Hampton Roads of Bob's incompetence, sexism, and just overall rude, foul mouth demeanor, considering this company claimed to be Christian, and the headquarters buried our complaints and concerns and did nothing to address Bob's behavior. Bob had is administrative assistant call us and basically, she indicated that if she couldn't address our issues in the next 3 weeks that she would be terminated. From the sales team to the workers, they over promised and under delivered. They will tell you that they stand behind their products for a lifetime, and then charge you later if there are any problems. They tell you that your windows or doors are custom, but have a warehouse full of them. They told the workers sent to my house that I cussed out the last guys and tried to physically assault them. I had not idea this was being said about us until one of the workers said. "You guys are the a**holes that Bob said you are..." The windows they sold were great products, but you can expect to get the full benefit of new windows with a A+ windows and D- installation... Save yourself the time and headache and don't deal with this horrible company. read more

Received a call from them today, pretending that they had spoken to my non-existent husband about fixing my roof and he had given them my number. Repeatedly demanded to know how they got my number, and they continued to say it was from my husband and wouldn't tell me how they actually got it. Started getting uppity when I informed them that I knew they were lying as I don't have a husband, still refused to tell me where they got my number. Reported them to BBB. read more

very unhappy customer! I was overcharged double the cost of what other roofers charged for same job. small 2 bedroom house in Portsmouth. 17,000! other roofers 4,000 to 8,000. Unable to get an invoice showing cost of materials and labor. broken roof boards covered up with new roof. Many other problem. would never recommend to anyone. read more

This company will not stop calling you ever! I had a few Windows installed over 5 years ago by them. I have no complaints about the Windows. However, the sales people are very pushy and have continued to call me way too often to "give me a quote for when I am ready to purchase". STAY AWAY FROM this company! They are relentless! read more

I guess I'm glad they left. They were supposed to come out and give me an estimate today. The salesman came out realize we were working and we were busy and told us he didn't want to take any measurements or give us any prices. What kind of company doesn't want to measure and give you a price because your busy???? Even my customers laughed and said they don't want your business, do they?? They must not need my business because I would never use them now. It seems they just wanted to get me to finance my windows to make more money? I will gladly take my business elsewhere. read more

So annoying - got cold called to set up an appoint on the weekend, my husband was there and I made it clear that, since I was off the following week, I could be there for and estimator - no mention he needed to be there. Got a confirming call today and they won't come unless he's there - he's not taking off work for this. I take this as a confirmation of their poor communication and would never have them do work for us. If getting an estimate is this bad, how would a job be? read more

These people installed a new roof on my inlaws home. They are in their 70's. There is a substantial leak but when they call to ask for service they just keep getting a run around. I have instructed them to file a report with the BBB and the state corporation commission and to follow up with a small claims suit. Apparently these people work hard to get customers but care little about servicing customers. read more

Absolutely awful phone spam. After NUMEROUS attempts to get removed from their list, they STILL call. AWFULLY disruptive.

This company managed to thoroughly irritate us before we even got to the estimate. The sales rep was condescending, tedious, transparently scripted, and clearly more interested in our disposable income than our roof. We've done the whole kitchen-table sales pitch before, but we were not expecting the sales rep to negotiate our monthly payment before we even got a measurement. After they'd wasted our whole afternoon and we were late on dinner, we cut the meeting short. read more

I wish I did not have to even give ONE star. This company called my house and asked for my dad by name. I said "He is not home" then the man called me a name (B1tch) and hung up on me. They will NEVER get our business. read more

I called for an estimate because I am shopping around for siding. I didn't really need to know the history of the company all I wanted was an estimate. But they kept saying oh we'll get it. Hour and a half later they refused to give me a estimate because they need to be the last company that I talked to. When I called we told them we are still shopping around and that we just want a estimate. I guess they just like wasting their time and other peoples time. They told me to call them when we were done shopping around. No thank you. read more

Here's the deal... Paramount provides the best exterior home improvement products and services in the state. Everyone complains about the price, but the quality of the product and the double lifetime warrantee on the product more than justifies the price. Furthermore, as an employer, the owner Ed treats his employees extremely well and spends a good amount of money professionally training them to do their jobs correctly. Most of the reviews on here are from bitter ex-employees who slacked off on the job and got let go or would-be customers who couldn't afford the product. read more

We are now being harassed by Paramount Builders. We had a guy show up at our door asking us if we'd like a "no pressure" free quote. Since we just bought our home and our windows DO need replacing, my fiance agreed. Well a salesman showed up the next day and everything seemed to be going ok. We sat through his very extensive presentation about the company, anxiously waiting to hear the quote. Mind you, we JUST bought our house and we're still trying to sort our finances so we don't end up making a commitment that will get us in over our heads. Well the quote ended up being more than we thought we could afford and would require us to pay it off over the course of 15 YEARS! We thanked him for his time but said we'd have to think about it. That's when the tone changed. He began packing up his stuff angrily and telling us what a big mistake we're making etc. I understand how frustrating it must be to go through a presentation and then be declined, but it was TOTALLY unprofessional to the point that it made me feel threatened. You really treat people that way and expect them to call you back for business? Yeah I don't think so buddy. And what's worse is they now have our information - we both get calls everyday and have had people randomly show up at our house. That's NOT ok. In what world is it ok for a company to constantly harass people who honestly can not afford your product? Stop wasting both our time and yours and move on to the next one. You will NOT be getting our business. End. Of. Story. read more

They don't take no for an answer! Had a salesman come to our home and give a I hour and a 1/2 long presentation. Very nice gentleman. Once he finally got around to given us the price we informed him it was the highest price we had gotten for windows so far and would not be using Paramount. He couldn't seem to understand that no matter what quality he thought his windows were it was the price that we could not afford. 2 days later someone from the Virginia Beach office called and once again tried to get us to buy their pricey windows. I was polite and informed him we would not be dealing with Paramount and please not call back. 2 days after that they called again and talked to my wife. She told them that we had already gotten someone else and would not be using them. The guy on the other end told her she was obviously in a bad mood and would be calling back once her mood improved and then hung up. read more

So I will fully disclose that I did not have any business done with Paramount Builders. Therefore I cannot speak to the quality of their product/services. What I can speak to is my experience with them and why I would not recommend them. So I had them come out for an estimate to replace a couple of windows that the seals have gone bad. The salesman was very nice and professional. He gave a pretty impressive presentation of the quality of the window. No doubt these windows are of very nice quality. So he gives me a quote to replace the four windows. Can't remember the exact price but it was right at $8000 dollars. Now, I thought this was high but one of the windows was a half moon window so I figured that that would cost more, but still very high in my opinion. Well lucky for me, if I booked today I could get it for around $7300! Only today though, cuz you know according to them the price of pvc goes up (yea okay) and they need to come out and take new measurements again if I don't book today (you don't save measurements? Do my windows change in size? Yea okay, how stupid do you think people are?). So I knew from then on out this company was full of crap. Now, this alone would not inspire me to write a negative review at all. The salesman was very nice and hey he's just trying to get a commission, I get that. What drove me to write a review is my experience after. So, I always do my homework and get a couple of estimates. I decided to give Window World and the Glass Doctor calls and they gave me estimates. They both quoted me about $4600 for the four windows, PLUS THREE ADDITIONAL WINDOWS. So, half the price of paramount for an additional three windows. Well, I talked to both of them and they upfront claimed that their windows would not be as energy efficient as paramount. So I ask them do I really need that high of efficiency/quality with my windows? They both advised me not to, even tho they would set to gain more money by selling me the higher grade windows. Just curious, I asked them the difference for all of my windows with the triple pane krypton gas (what paramount sells) compared to the double pane energy efficient ones I would go with, and they said that's an extra $1200. Ok, so $5800 for the same exact window quality (maybe give paramount a SLIGHT advantage still for quality) compared to $7300/$8000 WITH THREE EXTRA WINDOWS. WOW! So at that point I decided to go with Window World. Well guess what, now paramount wants to earn my business! They call saying they can send some "district sales rep" or something to give me a new estimate "at cost" as long as they let me put a sign in my yard. I tell them you have my window measurements, I'm not interested in having someone else come out, so give me your price and I'll consider it. They respond that "well the measurements may be different so he needs to come out." Seriously? I'm not the smartest person in the world but who believes this BS? So at that point I tell them I'm not interested and I expect a company to give me a fair and honest price upfront with me, cuz guess what, I am sure they would have taken my $7300/$8000 if I folded when they first came out! Ok, pissed but not at the point of writing a negative Yelp review.....until.....They proceed to call me another time and give the same BS sales pitch after I told them I wasn't interested. Same BS about a district manager and same BS about measurements! Since they felt the need to call me back a second time after I told them I was not interested, I took the time to write this review, otherwise I wouldn't have wasted my time. I suspect the reason why the "district guy" has to come out is so that he can get credit for selling the windows to me( he doesn't make commission) and gyp the salesman out of his commission to give me a lower price, which is so dishonest to me. But hey, can't be for sure. That was my experience. Make sure you always get several estimates and don't let this company price gauge you. read more

Calling despite being on do not call list. At 8:45AM on a Saturday???!!!! A reputable company does not need to cold call or solicit business door to door. Potential customer- Think about this and make your own conclusions before hiring. read more

We are most pleased with our new Replacement Windows. Sales Rep Ted was very thorough in product demonstration and information. Installer Paul and his time were prompt, courteous, very respectful of interior and exterior surfaces while installing. Very positive experience for this large investment. read more

They did a great job fixing a window and siding at my house. They were nice professional and not once did I hear a profanity!! They arrived when they said they would and cleaned up after themselves. I would be glad to have them back to do my roof next year. read more

Paramount wanted $18,000 to replace my roof. Really? Should have been no more than $4,500 to $5,000. I asked them if they were replacing a few of my neighbors roofs also for that amount. Never AGAIN!!!! Total waste of my time.!!! read more

A person from Paramount came by the house one day asking if I was looking into replacing my windows, which I just happened to be. So an appt. was made for a sales guy to come by. At the end of it, I got their "best" price (which, by the way, is only good if you sign up that day....RED FLAG!!), which was way too high (I've been pricing windows and know a thing or two having worked in the construction business myself). So a month later, I received another call, saying that they now have a much better price and asked if someone can stop by for "10 minutes". Since I was home, and was curious as to why they suddenly had a better price, I said "sure.... AS LONG AS I DIDN'T"T HAVE TO SIGN UP THAT DAY!" Of course, I was assured that wasn't the case. And guess what, the new price (which wasn't much better than the original one) was only good.....yep...." IF I SIGNED UP THAT DAY!" Did I mention not to ever do this? A sure sign you are about to get ripped off. I told the salesman what I told the person on the phone, and he told me..."even if you told them you fell down the stairs and just got out of the hospital with two broken legs, they'll still try to send one of us out". Nice company. Anyway, I still get calls months later, and have told them at least 7 seven times (and counting) not to ever call me again, each time with mounting volume and colorful language. And I still get calls... read more

Walking home the other evening in Chesapeake and one of their drivers tried to run me off the crosswalk, was laying on the horn and when I stopped to point out the stripes and signs, he flipped me off and laid on the horn some more. If their drivers are any indication of the rest of the company, I would be avoiding them read more

Felicia Dixon has the best costumer service. I was very pleased talking with her. Great company

Absolutely the worst customer service on the planet! Needed windows repaired because they were too heavy to begin with, but it was a big sale!! This is the second time they needed to be repaired! When repair guy came out, who was very respectful, he showed me the same problem was happening to several of the windows and parts would need to be ordered. Two months later and I had to call again for an update after I was told two weeks ago a manager would call us right back to no avail. When I called today I was sent straight to telemarketing and I could hear workers speaking to each other. I was hung up on twice. Finally the same woman answered and would not let me speak. She gave me the number to the Virginia Beach office Very rudely. I called, a man answered, I told him that I needed to speak to someone about repairs. He asked my address. He didn't say "please hold" he just put me on hold. Then a woman gets on the phone and at least let me know the parts were still on order. They had no problem taking $200 from me for a repair visit, that was $75 last time, and can't even give me a courtesy call. They obviously don't want to live up to their Lifetime Warranty program because it costs them money!! Buyer beware!!!! There are many other reputable companies out there! read more

This company gives back to the community by providing employment to a lot of people giving back to local charities

Paramount is a great company! They give so much back to the local community and put the customer first. Great experience working with them.

I've had two different jobs done by Paramount, the first was new windows several years ago. And I just had new siding and gutters put on. Both times they showed up as promised and did an exceptional job. I didn't go with them because they were the 'cheapest', far from it. I went with them because I had a good experience the first time. They have backed the windows, and I have no doubt they'll back the siding. There was a small issue with one of the new lights that they put on, they sent a man around to take care of it in a couple of days. read more

I was in my yard cutting my grass this weekend when I see the Paramount convoy rolling down the road and first thing I said was, "Oh, shit". They stop in front of my house and one of their employee's walked up to me in my front yard, didn't ask permission to come on the property, just invited himself. He say's I know your busy but I just want to talk to you for a minute. Being a considerate person knowing they are tasked with a job I said, "go ahead". From the moment he started talking, it was that sleazy, salesmen lingo of trying to find commonalities with me, as if he was trying to be my buddy. When he was done trying to be my best friend he asked if we needed work done to the exterior of our home. I said, this is my girlfriend's house and I'm not sure what we need because we are selling this house in a year or two. This 30 year old salesmen then starts lecturing me on the importance of owning a home and the value of it. I told him I was well aware of what owning a home means as I just sold mine the previous year so I could move in to my girlfriend's home. He then starts going on about siding and roofing, and I repeatedly told him I'm not authorized to make any decisions and that if we were going to get work done, we would hire a home inspector to do a thorough walk-through of the property and fix ONLY the items that would require fixing to facilitate the sale of the home. He ignored that and just kept on talking and talking about the house and still trying to find commonalities with me. Out of nowhere he asks if I have kids, what's my favorite football team, etc. Questions that had nothing to do with home improvement. So, I'm standing there, with weed whacker in hand knowing this guy isn't going to leave despite me repeating I'm not authorized to make any decisions on the house and that IF WE WERE going to do any home improvements, we would only do the minimum based on the results of a home inspector. He then goes on about how they are a Christian based company. That's means shit to me. I don't care, nor is it any of my business which God the owner praises. How does that impact the quality of the job? So, I was like, fuck this. I need to get this guy out of here. So I devised a plan. If these guys are going to waste my time, I'll waste theirs. I'll make an appointment when neither of us will be home. And when we re-schedule that missed appointment, we'll do the same thing again. DO NOT WASTE MY TIME especially if I'm working, and even more so, don't waste it when I say I'm not interested. read more

We had a custom window, small area of siding, and about 30 feet of gutters & soffit replaced on the back of our house. We've used Paramount in the past to do the windows, the garage door and our soffits and gutters on the front of the house, but we opted to not have 1 window replaced at that time because we knew we would be remodeling and reducing the window size as a result, so we waited to replace that one. They came out, measured the window and informed us it would be about 8 weeks to get the custom window due to Covid, manufacturing was delayed. We understood and were ok with this since it was July, figured the window would be in before the weather started getting cold. As a result of the window reduction we needed siding on the now closed in area, and then we removed an old sun porch on the back of our house and needed soffits/gutters added to match the rest of the house. 3 months go by after the initial paperwork signing with Zero communication, 4 weeks longer than the original time line. We called and had to leave a message with the receptionist. This was on a Thursday. No call back was received from Paramount, but on Saturday, we did get a call from the Window installer, asking if he could come by later that day to do the install, since his other jobs weren't answering, and install the window. Then about two weeks went by and we did receive a call informing us that the siding guys would be coming the very next day about 10 am to install the siding. I'm currently working from home so the short notice was ok. They showed up on time, did an excellent job. Cleaned up any mess, and we're very polite. Later the same week, while working I had a knock at my door about 10:30 am, and it was the gutter contractor stating they were there to do the soffits/gutter. I'd not received any call notifying me of the intended work, luckily I was home. Again the contractors were very polite, did great work, and matched the gutters/soffit to the rest of the house. Overall I'm happy with all of the products that were installed and the work that was completed, but Paramounts communication along the way could be improved. From the time we signed contracts to the time the work was completed it took about 3.5 months, when initially quoted 8 weeks, with no pro-active communication on their part to inform of the delay and minimal communication regarding scheduling of contractors to complete the work. read more

I will make this very simple, they may do a good job , but,,,,they wanted $12000 to replace my shingles, I got it done using CertainTeed shingle with quality job for $3900. I had 2 other quotes that came in under $5200. Their sales person pricing was insane and scared us off, thank goodness. read more

DO NOT CALL!!!!! You cannot get off of their daily call list! I have approximately 20 JUNK phone numbers from them and they keep calling with different phone numbers. Do not waste your time! They've been calling for 8 months now....I have just submitted complaints to the BBB and Federal Trade Commission. read more

This company calls you non stop and knocks on your doors (even though our neighborhood has posted "NO Solicitation"). Since I was finally ready for a new roof I gave them a chance (bad move on my part). 17 days ago their VP of Sales (or could be Sales Manager - not sure because he never gave me a card) came to my home to give me an estimate. He couldn't give me one then so he said he would send it to me. I started to give him my e-mail address and he said no, they prefer to snail-mail them (Get with it Paramount - it is 2015!). 17 days later still no estimate or contact of any type. If this is how their top Sales person acts, imagine how the timeliness and communication would be once they got the job! Time for me to move on. read more

This company came by my house to offer estimates for windows/trim etc. I said not right now, but in a month then sure. They proceeded to call me multiple times a day from 2 different numbers. In fact I just missed a call from them. So much for waiting a month. The simple fact that they would not honor my request and now will NOT leave me alone leads me to not want to use their services at all. AVOID read more