Beginning service was ok but overall Took some time for install. Overall knowledgeable and answered…read moreevery question of the process. Trae was a very professional guy as well as Andre. I would not recommend this business tho. Very unprofessional very disorganized very disappointing for all the money I had to give and it wasn't until I was trying to cancel my contract did they finally put the windows up after being in the front of my house for a month and all they said they was going to give me was $100 dollar gift card for my troubles and dissatisfaction

I would strongly recommend never using Home Genius Exteriors (HGE) for a roofing project--or any…read morework on your home. Our experience was beyond frustrating from start to finish. What was promised as a smooth, professional roofing project turned into a prolonged, disorganized, and deeply disappointing ordeal marked by poor communication, repeated delays, and a complete lack of accountability. This was not just an inconvenience--it was an unacceptable experience that has left us extremely dissatisfied. Communication from both the project manager and crew was virtually nonexistent. There were multiple days when no one showed up at all, and other days where productivity appeared minimal at best. We were originally told this would be a one- to two-day project. Instead, it took seven days to complete what should have been a basic roof replacement. That level of inefficiency and lack of coordination is inexcusable. Even more concerning was the condition in which our property was left. Nails were scattered throughout the yard, debris was left behind--including cigarette butts--and there was little to no regard for cleanup or the safety of my family and pets. This created a legitimate safety hazard. At one point, a member of my household stepped on a nail. Fortunately, it did not puncture the skin due to thick footwear, but the situation could have easily resulted in serious injury. That level of negligence is unacceptable. To make matters worse, the roof was not completed as expected, and despite repeated attempts to get answers or support, follow-up from the company has been severely lacking. We were told multiple times that someone from upper management would contact us--yet weeks later, we have heard nothing. Instead, we continue to receive generic emails suggesting they would like to do future work for us, which is both tone-deaf and frustrating given our experience. While some form of compensation was offered, it was nowhere near adequate considering the delays, safety hazards, and overall lack of professionalism we endured. Overall, this experience demonstrated a serious breakdown in communication, project management, and basic respect for a customer's home and safety. I cannot recommend this company under any circumstances.

I don't think many of us plan for a roof replacement. I wasn't planning on having to have my roof…read morereplaced this year. I had someone come out as I was looking at having gutters replaced. The one I talked to about gutters showed me photos and some of the shingles had a hole in them and said I should have a roof inspection conducted. After that, I turned to Yelp to look for companies to have a roof inspection completed. There were several to choose from, and I had a few come out to look at the roof. Inspectors from two different companies were supposed to come out the following day. The first one was a no show, but Cleus Staple from Revamp Exteriors came out at the scheduled time. This visit occurred on July 13, 2025. We stated outside to look over the roof. He was thorough in checking out the roof. He confirmed the same thing the gutter representative told me. He also went into more detail and showed dips and such in the shingles too. We came inside and he went up into the attic to check out the roof from that angle. Apparently, some of the drilling for the solar panels I had gotten a few years back made a hole into the attic from the drilling of the solar panels. After that, we sat down so he could go over the product that would be used for rebuilding the roof, as well as changes in the building codes as the roof that was currently on there was over 20 years old. The old shingles were a three-layer design, while the newer version is a five-layer design. There was a waterproofing barrier as a part of it, as well as the roof would be resistant up to 130 mph winds too. He was able to answer every question I had asked, and he was up front and honest about everything. After going through everything, and based on this experience, I decided to pull the trigger and go with them to do the roof replacement. We got to choose from a variety of colors too. They do have financing available through Service Finance Company. They did tell me that it would be over a three-day period. The first day would be getting the solar panels down in preparation for install. The second day was the roof install, and the final day was getting the solar panels back up and running. After getting things settled, the roof replacement was scheduled to begin on July 23, 2025. A few days later, they were able to move up the start date to July 22nd due to better weather conditions. The first day was pretty easy. It was just getting the solar panels down. All of the solar panel work was done by Solar Unlimited. The next day was getting the new roof installed. It was a noisy day, but it really didn't affect me working from home as usual. I did come out a few times to see how things were going, and I was glad I was not the one doing it. It looked really good after everything was completed. It took about 9-10 hours total. The following day, Solar Unlimited came back to re-install the solar panels. The morning after the solar panels were put back up, John from Revamp Exteriors came over to do a final inspection after everything was completed. There were no issues, and he shared those pictures with me, which he said I can use them. Overall, this was an excellent experience with Revamp Exteriors. They were quick to respond to all my questions, and they were able to give me everything I need to submit for a homeowner's insurance discount for a new roof date. Although the cost can shock you, it will be great in the long run since it's considered a 50-year roof. In the future, I may need to look at having the vinyl siding replaced at a later time, and I will definitely turn here first when that time comes. If you are looking at having some home renovations completed, you need to give Revamp Exteriors a call. You won't regret it.

Scheduled an appointment for an estimate on my project. They never showed. No call, nothing…read more Disappointed cause I heard good things about them. Oh well!

Ricky and his crew did an amazing job reroofing our house. He was fair, reasonably priced, and…read morealways explained options before starting the work and when he ran into a couple of unexpected unforeseen conditions during the tear-off.

I was preparing to sell my house and needed to have a new roof installed before putting it on the…read moremarket. Fortunately, Ricky was referred to me by a friend who had his roof done by him and said he was extremely reliable and would do a fantastic job. So, I called him to schedule an estimate, he showed up ON TIME (great sign!), and the price he gave me was very reasonable. I decided to go with him to have the work done and am VERY glad I did! From start to finish, Ricky and his employees were beyond professional and true to their word. Not one single day were they late, NOT ONE, nor did they cancel or no show (something I've had frequently occur in the past). I was able to observe some of their work during the process and it was obvious they were experienced in their trade and took pride in their work. Once everything was completed, my home looked almost entirely brand new, and was beyond amazing! To say I was happy with the final results would be an understatement. I also have to add, not only did they do superb work installing my new roof, but they did not leave a single piece of trash, old shingles, nails, or anything behind. They even walked around my entire property ensuring every nail and small pieces of shingles and wood were picked up! I'm glad I trusted my friends recommendation because the service I received from Ricky and his employees was A+ top notch and I would highly recommend his company to anyone who wants the job done right!

Highly recommended! One of the best home improvement related businesses I have ever dealt with…read more Great workmanship and attention to detail, fantasic communication at every point, and thoroughly professional in taking care of everything in a careful way. I am very pleased with the glass and hardware products I had installed. I had an old aluminum framed glass panel and door replaced with a frameless set--the results were great! I have a discerning eye and this exceeded my expectations--all at a fair and reasonable price!

He came fixed a botched job from safe step. I would recommend him. Safe step not so much.read more

Louis, Lou, and Frank did an outstanding job on our siding. We were impressed by their attention…read moreto detail, and are very pleased with how beautiful our house looks. If you are looking for siding or windows, look no further. From the siding, the window wrap, and all other details - they excelled. Each day, everything was cleaned up and at the end of the project, you couldn't tell anyone was here as all debris and trash were removed. Courteous and professional at all times. Highly recommended.

Top notch work from a crew of professionals. Louis (the owner) personally arrived each day at our…read morehouse to make sure things were running smoothly and oversee all the work. His son and other 3 workers were professional, courteous and kept me up to date on any situations that arose. I had many areas under old vinyl siding that were rotten or could not be used, they kept me in the loop the whole time and corrected any issues. Had Vinyl siding, soffets, and trim wrap installed as well as seemless gutters. Very happy with their work. Will definitely recommend to anyone looking to have these services done.

personal, professional, polite. The 3 P's I look for. They were ahead of schedule by weeks. I…read morewill use them again. Offer a Veteran discount as well.

I needed a large double hung window for a house I was rehabbing and preparing for resale. I priced…read morethat window at every conceivable outlet I could think of, here on the Eastern Shore and beyond. Wilkinson was recommended by a friend and I called Victor and was surprised at their price....1/3 of the highest price I got a quote on, and about 1/2 of the average quote. Sent them a check, and within a few weeks, went over to Chesapeake and picked it up. Superb quality, heavy, and incredibly well made. Do business here....for sure! I will! Ken Dufty, Exmore

I found out about Thompson Creek Window Company through a mailer that I received in January 2020…read more I was already in the process of looking to replace the windows at my home since I could feel the cold air coming in from outside during the winter. They were long overdue to be replaced. After contacting them at the number on the flyer, they scheduled an in person appointment to go over the product and pricing. This appointment was at the end of January, before the Covid pandemic began. The factory consultant that came for this visit was Danya Rosales. The beginning of the consultation was fairly standard. She asked about what we were looking to do, what type of budget, etc. The focus would be totally on windows. She would then take initial measurements for the windows in the house. There were only 8 windows. Next, we learned more about their window product. They only have one kind of window, so you don't have to look through all different kinds to choose one. We would watch a short video about the company while she went out to bring in one of their windows. The window that they have was actually a pretty good window, with some security features in it as well. After looking over the window and being able to test it out, it would be time for the sales pitch. There would be talk about comparisons between windows from them and other places. Their windows are manufactured in their own warehouse and comes with a 50 year warranty, even for the screens too. The initial cost that is given is their one year price guarantee, but it will likely not be the lowest price overall. After going back and forth for a while in negotiations and trying to have the best rate possible, I was able to get it for about 35% less than the original quote. They offer financing options through GreenSky. In this process, I never felt pressured to have to purchase anything. In the following week or so, they would bring someone out to the actual measurements since all is custom made at their factory. Fast forward to the end of February. On the last week of February, it was time for the window replacement to take place. The project manager, as well as the ones doing the window replacement arrived around 8 am as expected. The installers really well with having ground coverings and keeping things clean inside the house when taking out the old windows and putting in the new ones. I think one of the installers was new to doing windows just based on what I observed. In general, they did a pretty good job with the windows. They went overboard though with the caulk. They finished the project around 3 pm that afternoon. After everything was done, we did look back over everything over the following few days. The biggest thing was the sloppy job with overuse of caulk. I did let the company know. They would send another team out in April to fix the issues. The only after issue that I had after the the initial work was done had to do with payment. I originally pre-qualified for the GreenSky credit, but I ended up going another route with a zero interest offer. However, that same day, even after talking with the project coordinator, Amanda Esteme, they charged the GreenSky account. This was not Amanda's fault. With having some issues still left to resolve at the time, she said don't worry about payment until that part is done. However, their finance department held the GreenSky account hostage with the payment until they were paid in an alternate way. I had to do a formal dispute with GreenSky as well due to this. I feel like in this scenario, the finance department didn't care about me as a customer; all they wanted was the money regardless. They made me feel like I was trying to stiff them on the payment, which was not the case at all. It did get all sorted out in the end, but it almost lost my ability for the zero interest offer I had elsewhere because of putting the charge on the GreenSky account. The overall experience with Thompson Creek was great. The windows are still working well today and haven't had any issues to contend with them. The finance department issue is the only reason they didn't get a full 5 stars. I would still recommend checking them out if you are in the market for windows.

Thompson Creek: An Extremely Frustrating Experience…read more I cannot recommend Thompson Creek based on my experience. What should have been a straightforward home-improvement project has turned into one of the most frustrating customer-service experiences I have ever had. The problems started before installation. The original sales presentation significantly misrepresented how much daylight would be lost with the proposed doors. Thankfully, the pre-construction technician caught the problem and acknowledged that approximately 10 inches of daylight would be lost per door, requiring us to change the design to sliding doors. Then came the installation. Thompson Creek simply didn't show up. I was told the crew would arrive at 8:00 AM. I took an entire day off work and waited. I called, emailed, and left messages throughout the morning. I received no meaningful communication until approximately 3:00 PM, when I was finally told they probably weren't coming. An entire day of my leave was wasted. When the installation finally occurred, the workmanship was unacceptable. I found missing caulk, sloppy caulk work with obvious gaps, misaligned and poorly fitted trim, missing components, and a broken door panel. One door was also so loud that the installers apparently removed a piece of hardware that was rubbing against the track. I was also sold a dog door that was represented as having a fob that would unlock the door when my dog approached it. I subsequently learned that ProVia doesn't offer that functionality. The pet door does not have a fob. Getting these problems corrected has been just as frustrating. I had a replacement panel appointment scheduled and confirmed, rearranged my work schedule, and took time off--only for Thompson Creek to cancel two days beforehand. At the next appointment, the contractor arrived with the wrong replacement panel, so the work couldn't be completed. He also identified additional installation problems, including missing trim and other components. Most recently, I had yet another appointment confirmed to address the broken panel, poor caulking, misfit trim, misaligned door, and missing components. I confirmed the appointment and submitted leave paperwork through my chain of command. Thompson Creek cancelled again on the day of the appointment because of weather--despite there being no rain and the work including interior trim, caulking, and replacing a broken panel. At this point, I have burned an entire work week's worth of military leave dealing with Thompson Creek's failures. I am active-duty military, so leave is not unlimited. Every day I've taken off for these appointments is a day I cannot spend with my family. This is particularly frustrating with my wife's pending deployment. After all of this, Thompson Creek offered me $150 in compensation. I found that offer insulting given the amount of time lost and the repeated failures to complete the job. I have also had difficulty getting a consistent answer about my remaining balance because Thompson Creek has two separate invoices for the same project and apparently cannot consistently reconcile them. I don't expect every home-improvement project to go perfectly. Problems happen. What I expect is for a company to take responsibility when things go wrong and make a genuine effort to fix them. That has not been my experience with Thompson Creek. If you are considering using Thompson Creek, do your homework and ask very specific questions about installation, scheduling, warranty work, and what happens when something goes wrong. My experience has been an extraordinary amount of time, frustration, and wasted leave for a project that still isn't satisfactorily completed.

Very accommodating. Explained what I wanted. Showed up on time and worked quickly, but did it…read moreright. If need windows, give them a call.

From the owner: Williamsburg Window Company installs NEW Replacement awning windows, bay windows, bow windows,…read moredouble-hung windows, casement windows, gliding windows, sliding windows, picture windows, and specialty windows in Hampton Roads, VA, and the surrounding areas.

Fast Service, Great Price and the Employee are Highly Knowledgeable of their Crafts. Very prompt…read morearrival and clean up was outstanding. I was impressed with the comparison in price to 3 other local companies. Their was a great saves and my houses makeover was seen by all my neighbors and they made offers to the company for service too.

By far the most reasonable window place we received a quote from. Windows were installed and are…read moresolid windows. We replaced 19 or our windows and are so happy with the results. Would recommend to neighbors, family, and friends!

It is just as important to show up for a scheduled appointment as it is to do the job properly. I…read morehave never had interaction with a company where NO SHOW is just something they expect you to accept. If there had been any other company available to do this job I would've chosen based on the fact that they never show up. I have a record of first call and no show February 13th, then again March 16th, again April 10th. I found out the owner had had surgery but there was no communication of this and I was under the impression they would have a different employee come to do the job. But that never happened. On April 12th Blanton finally showed up in person just to assess what needed to be done. He insisted on a prepayment which made me really uncomfortable given that he hadn't shown up 3 separate times already. And I was right unfortunately, once again not showing up on the agreed upon day nor the next nor the next and not responding to calls or texts until I told him how unprofessional to which he responded as if I offended him. Not thinking of the fact that it was my money and him not showing up that was the issue. I finally had to go out of town for 10 days so I called upon my return and he finally showed up and got part of the job done, forgetting that he was supposed to repair the screen door as well. He took the door with him. And once AGAIN he hasn't shown up on the following day as agreed upon. If a customer can't trust your word, how does that reflect on you as a business owner? I now see just how many others have complained and I'm sad to say I will not be calling this company again if I ever get my screen door back.

Tidewater Glass was recommended to me and the reason I chose to do business with them…read more Although I was promised enthusiastically by Eric and immediately put a 50% deposit down with the owner Blanton, my simply installation remains incomplete after 4 rescheduled and no show appointments without even a text or phone call, It is clear to me that This company's lacks ethical and professional integrity and I would not do business with them again nor recommend them to others. Ann Geraci