I hired Paramount Builders to change the siding on my house. When we made the deal and signed the paperwork, I was advised that since I have animals that the crew would be meticulous in cleaning up after themselves, and that a magnet would be used to cover the area, removing small pieces of metal and nails. Although the crew picked up the large pieces of foam and siding, they did nothing with policing the area for smaller pieces of metal and nails.
Although the crew worked very hard, and did a nice job on replacing the siding (I am pleased with the new look of my house) the crew consisted of five men, four of which, spoke no English. There was one man on the crew who spoke both English and Spanish, but there was one day that they were working when he was unavailable, and although we had questions and concerns about some of the work going on that day, we were unable to address them because of the communication barrier.
While completing the work, the crew obviously used ladders, which were placed in my newly constructed rock flower bed. Although straight when they began, their ladders pushed the barriers out on multiple occasions, and it is now wavy and not what it was like when they started. We were advised that they would send someone back to repair their damage. They also tore holes in five of our window screens, and again advised that they would return to repair the damage.
The work was completed on October 31 and they were desperate to close out this work order for the end of the month. I did not speak to anyone at the finance company who was handling the money for this project, but it was almost as if the crew pulled out of my driveway, and I received a text from the finance company advising that they had released the funding to Paramount Builders.
The following week, someone did return from Paramount Builders to replace the screens, fix the rock, garden and police the area. However, he was only able to replace three screens as he ran out of material, did not police the area for nails, and advised us that the rock garden was damaged more than he could handle and they would need to send someone else out to repair it.
Unfortunately, now that they have their money, they are not willing to finish the repairs that they caused. We still have two window screens that have not been replaced, there is a Spicket cover that they did not provide, and the rock garden still remains untouched.
They have been called on several occasions, and either the person is out or they advise that they have done everything they need to do and they are finished.
I have to say that I had never heard of Paramount Builders until Covid. Once everyone was pretty much tied to their homes, it seemed like the president of the company, Ed Augustine was on my TV screen multiple times a day with these fabulous commercials about how his customers were like family and how he appreciated people giving them their business. He seemed very genuine, and apparently the company has been around for a while. However, their customer service is poor at best. They will treat you like family until their job is done and then they cast you aside. I did have other work that I wanted to consider having done. I will have the work done, but I will never hire this company again. I had a very poor experience... Not necessarily with the work that was done to change the siding on my house, but the cleanup and the repairs of damages done while the work was being done is my complaint.
The main reason I went with this company is because they offer a lifetime guarantee on the siding. However, given the fact that we are having a difficult time, getting them to repair damages that they caused, I am now concerned that they will not follow through with , any warranty work in the future. I certainly have a different opinion of this company now. I do not feel that I can recommend them with regard to their customer service. I believe their crews do what they are told they need to do and if they were told to run a magnet over my yard for nails, I believe they would have done it. Apparently when you have animals, it's not important to the company for them to remove those items which might cause injury. It is two weeks since we had the job completed and I am still picking up nails in my yard and in my rock garden.
I know this company has received quite a few positive reviews, but I am not a satisfied customer, so I certainly am not one of them! read more