Update:
Couldn't even get the account number right for the automatic withdrawals... smh I mean they have this official looking form , which I filled out and signed , yet they withdrew from the account on the checks I've been using ... okay not what I listed but whatever . On top of that , their form
and staff said withdrawals are taken out on the 15th we are on 24th... additionally, when I had called earlier this month to follow up about the withdrawals since they weren't coming out ... I was told there was an issue with the bank and they had the audacity to send me a late fee which was later waived since I called to follow up ... I'm just , at a loss of words lol this place sucks , I legit think they forgot to enroll me ,the level of incompetence is unreal.
I don't get it. Are most building management companies like this?
Let me start by saying I'm not a board member; I am but a humble resident in a building run by this building management company...
My experience has been rocky, there's been times when staff can be very receptive and on top of what I need help with but other times when that's not the case.
There is a sense of entitlement and lack of good customer service among people I've dealt with, today for example Tomas couldn't have been more inconvenienced by my call to ask for a water shut off in my building (48 hours prior) to get some plumbing done in my unit.
Further, when I expressed my frustration and noted my expectations of the building management due to my HOA dues paid; he tells me HOA is a financial obligation and he isn't there to necessarily help me... Really? I'm so confused ... HOA dues contributes to building management payment does it not , which means I'm contributing for a service and am being treated like I'm crazy for expecting that. Rude about it too.
Not surprised not the first time I've dealt with that level of unprofessionalism; thought we were past that or isolated but seems like this is a normal behavior, what a disappointment.
From the way multiple building issues have been handled to trying to pay them with automatic payments ( literally seems like a 3 month process , what's the hold up, with so much technology and the rise of discútala payment apps you'd think this would be easy to do , not to mention they charge $10 for me to make it easier on them to get my hoa payment , no more checks , but what ever if it means not having to send another check fine)
Rant:
Currently there was the above issue and there was some miscommunication with the plumbing vendors used by Paragon for my building , apparently the plumber I was initially given information for in April is now on a do not use list (paragons shit list ? Lol), it's odd the plumber has awesome reviews on yelp and google. The plumber I was referred to today doesn't great reviews ...
Anyway, the issue sounded like something I was going to have to pay for and expressed I was opting for the better reviewed plumber ... I was told he was on a "Do not use list". This means that he is not allowed to work on our communities. "
I wasn't aware I had to ask for permission for who I want to hire to fix an issue in my unit which I own! if the problem isn't building related (which seems to be the case) then what is the problem?
The plumber they want me to use seems kinda expensive too. A couple years ago I had a similar situation with an electrician contracted by Paragon who was charging damn near $400 to "replace" an exit sign my movers knocked over ... tbh looked like he just reattached the old one , I still see the scuffs , but that's just my opinion. Anyway, my point the companies I've seen contracted by Paragon charge so much money! Are they getting a cut or something !? Lol that can't be good for HOA reserved funds .
I'm
Just
Really
Annoyed
I'll keep following up on my water shut off request I guess. I have not power over who our building management company is but best believe I will complain about my experience to the bor read more