We should've done our homework. The owner Todd Rothrock hides behind employees. Horrible experience septic system didn't work properly. They did things to void warranties, went against manufacturers suggestions. Spent thousands repairing and replacing their work. read more

Great experience. Needed routine pumping, they had an appointment in a couple of days. Kept me updated by text on arrival time, did a nice job with the pumping, no mess, no extra charges. E-mailed me the receipt, all electronic. Nice and friendly. I was especially happy because the tech really knew what he was doing. He advised me the previous guys were pumping from a 4" opening for clearing stoppages, but the 18" opening was a few feet away and would provide a better cleaning and remove more of the waste and sludge. He helped me locate it and I'll use that opening from now on. Regarding pricing, they provided a price upfront and notified me that they would charge extra for digging. I had installed a riser, so didn't need any digging. The riser has already paid for itself, although I'll need another one for the 18" opening. You can get one cheap online at 24HR Supply. read more

Needed routine pumping done so I called Paradise Valley Septic and Sara answered the phone, very nice to talk to and secluded me for the following day. Butch showed up and inspected the job with his helper. They suggested a 24" riser for the system. So we talked about what's involved, and decided to go with a 24". They pumped out and prepped for the larger opening, and would return the next day with parts. Early next morning the truck was here with the parts, and Tom the General Manager was here with his employee. They installed the new riser cleaned the job site and were gone in no time. Two of my neighbors saw the truck here and later ask who was doing the work? I suggested they call Paradise Septic if you want the job done right. Thanks Tom and your crew for doing a great and "clean" job!! read more

5 Stars for honoring their word and having integrity. They were able to fit us in rather quickly (within 2 weeks) after another company cancelled on us. The tech that came out was friendly and clearly explained what needed to be done. He suggested that we put in risers so that each time they return to pump they won't need to charge us a digging fee. He gave us a verbal quote for labor and material and we approved. I got a call asking for payment the following day but it was for over twice the amount quoted. After a professional discussion I was informed that they rushed and weren't able to get a proper written quote out. They accepted responsibility and we were able to work out a reasonable solution for both parties. read more

This company starts with an unconscionable contract and I should have known then to run in the other direction. The contract says they can damage your property, ruin your landscaping, cut your sprinkler lines and walk away with no recourse. They WILL do those things and have no regard for responsibility. They cut my sprinkler lines and walked away without turning off the water. Said they would repair, but didn't and refused to pay for repairs. Charged extra to dig a hole and left that open on my property as well. Complained about having to pump the tank and charged 3% extra for using a credit card. read more

Had a septic backup last weekend. They were the first ones to be able to come out on a Monday. They charged me for 2 guys to come $340 just to pump off the excess water but to not even pump the sludge or snake it. When I called another company they said they never heard of anyone just pumping the water and telling you it would be another $700 to pump the sludge! This company wouldn't even snake the clogged lines and made me find another company to do it on my own. Go elsewhere when having a septic emergency! read more

Everyone I worked with was fantastic. The office staff went above and beyond to help me and kept me up to date through the entire process and there were no surprises. On both visits to the home they explained everything that was gonna be happening as well as educate me on how to maintain the septic properly going forward. Other companies can take a lesson from them on customer service too! read more

I used this company in March 2020 to inspect and drain my septic. They overcharged me to drain the septic and would not pass the inspection unless I paid almost $7,200.00 to replace the leech pit. This held up the close of escrow on my home. I had two other companies verify the work they wanted to do and both verified that the septic system was working properly. I would not recommend Paradise Velley Septic Service. This is a dishonest company. read more

Needed a septic tank pump and inspection for house sale. Paradise had put in a new tank in 2008 so they already had a field sketch of its location. However, the technician could not read a map and I had to help orient him after checking with him an hour later. Another hour passed and he had not found the tank edges so I had to direct him where to place the water jet and also I also marked the boundaries (because he was not). By the third hour he could not find the correct tank drawing, and then gave up trying to find the inspection manways after digging one hole and filling it in. He was recommending a backhoe or an independent boroscope company to find tank manways. I called Paradise Valley Septic office after 3 hours and they send another technician. Six hours of galactically stupid labor at $150/hr to dig out the manways (he broke one of them). Then the tech would not tell me the results of the inspection. The next week's written report called the tank 'degraded' and should be replaced without providing any details. read more

Howard from Paradise Valley Septic came to my property I had tank already dug up and a open lid. He drained the entire tank and removed all the Sludge on the bottom. They were in and out in about and hour. read more

We had our septic tank needing empty. I was impressed how quickly they came out to pump. Then was told our tank was eroding. I was told they would help fix it u til we could get a new tank. I was left with an open tank in my back yard with caution tape. (We have 3 kids and 2 dogs)... 2 days with no word. Began calling and was told that they could not help and it would be three months and we need permits. Then came in a bid of over 22,000. Was told the owner Todd would call because we were confused and can't keep this hole open for three months. Was old he would call that day. I am still waiting... going on 14 days. Do NOT use. Customer service is a joke! read more

My client's used them to pump and certify the tank for selling. They came out and pumped and said the front baffle was broken. Instead of fixing they told my client they would send a quote and charged them over $1,000.00 for pumping and the certification that said it wasn't working because of the baffle. They then sent a ridiculous quote of $1505.00 to fix the baffle. We had another company come out and complete the job for $500. I would not trust this company. Somehow they had good reviews on Google but I am seeing the same experience as we have on yelp. read more

I was able to use these guys through a home warranty to do service (pumping my septic tank). They contacted me quickly and scheduled service. When on site Tom was able to help discuss some items regarding the septic and went above and beyond for explanation and discussion on how best to keep up the septic tank. If you need someone with prompt, courteous service this is a great business. read more

Great customer service and quick response time!' Very knowledgeable and friendly tech who pumped our septic, I believe his name was Butch.

I have used Paradise Septic twice in the past and each time they were responsive, honest & professional. I would highly recommend them for all your septic needs! read more

I would give them zero stars if possible. These people are highly incompetent and frankly, abusive. I called them to repair a valve well above the water line to my lift station. Due to my past experience, I asked the service tech to call me prior to leaving, or doing anything. I had specific pertinent info which needed to be communicated so as to not waste their, or my time. Instead of doing that which a second-grader would understand, the tech never called. He instead went to the site and pumped the station. He performed an unauthorized and unnecessary service. Paradise Valley Septic then called and asked me to pay $295 for this operation! I told them I would be willing to pay, despite their lack of communication prior if they could explain the necessity of the operation. Amazingly enough, they never addressed the very reason I called in the first place. If these people were surgeons I would have just received a tonsillectomy when my appendix burst! An hour later the office staff called to state Bob, the manager/owner had asked if I would accept an $80 "service charge". I indicated I would if they could address the leaking valve within the next few days. They said that repair would be $250.99. I agreed and they scheduled the appointment for 8:00 on Thursday at 3:30 PM the previous day. At 9:22 on Thursday morning I called again as they had not shown. I was told Bob had just arrived back in town and had; " flagged the account for non service due to non payment ". Amazing! I have a credit score and over 800. This place didn't even do me the professional courtesy or contacting me. I had to contact them when they were a no show. I have never experienced this level of idiocy in any business in my 47 years on the planet. To make matters worse, they're abusive. Soooo, here we now sit, stinky, with stacked dishes, and rancid toilets due to these pros. Way to go PV Septic. My advice, run fast and run far from these nincompoops. read more

Although I have been a customer for nearly six years, today looks like I'm done. I have grown tired of getting stood-up. My A/C company did it too many times and now Paradise Valley Septic did it. Yesterday, they called to confirm today's appointment and even went so far to say I'd be the first call of the day (8 a.m.). At 9:00, I called to find out where the tech was and was told he had an emergency call. Then I asked why nobody had bothered to call me and she said she didn't know because she just walked in the door - as she starts at 9:00 (but miraculously she already knew about the "Emergency Call"). PLEASE! I've been around too long for B.S. Then I was called later to alert me that the tech would be there at 10:30. He rolled in at 10:50 and I sent him away. I had other things planned and had already blown nearly 3 hours. So, this is just happening too often. I get it at the Dentist, Doctor, and just about everybody else under the sun. There are other companies out there I will give my business (dollars) to. Let's see who deserves my business! read more

Having moved into a home with a septic tank, we didn't know what to do, but when I called Rita at Paradise Septic, I felt so much calmer. From scheduling which was quick and painless, to all of my questions which were numerous, I always felt listened to and taken care of. On the day of, Jerry showed up on time and was the ultimate professional, not only answering all my questions (trust me people, I had a lot of them) but also helped us with some plans we have moving forward with the system. We appreciated everything they did for us and had a great experience. read more

Rude employees continued to park work trucks in the few handicapped spaces we had at our office.

Paradise Septic did Inspection on a residential property Nov 2016. Inspection listed risers and septic tank was fully drained. Shortly after moving into property (2 people) all drains, toilets, sinks are backed up. Johnny Mendiville gave a lecture on septic 101and they did their job, but $3000 later with another company we know they did not. Not inspection possible down a 4" access tube (these are NOT risers, btw), heavily encrusted solids, and.....wait for it.....NO RECENT PUMP OCCURED. In calling around town, more than one curious company asked who did the inspection, and they said "We just want to see if it Paradise Septic". Oh sh*t...literally. Use at your own risk folks. read more

I used this company due to great reviews. I had them service a property I own. They never asked if there was running water on the property. They dug and dug and could not find the septic tank. I was told that it was easier to find with water on the property, yet they never asked ahead of time if they needed to bring out a truck with water......they still never located the tank. They charged me over $400 just for going out and not locating the tank. They were set to charge me another I believe just under $800 to go back out to try looking for the tank again and to pump it. That price could have increased depending on how long they had to dig for. I looked at their previous reviews on Yelp and noticed someone else had this same problem with them not being able to locate the tank so I cancelled my second appointment with them and called Ducks Septic. Ducks went out the next day and located the tank no issues. They only charged me $200 to locate the tank and go back out and cover up the hole, and their pump was A LOT cheaper than Paradise, AND no issues what so ever with them. I have called over 3 times to discuss this issue with them and Rita always says Wade will call and never does, so now I am going to try taking the issue up with my bank because being charged $400 for nothing is absolutely INSANE. Not happy with their over priced and under delivered service. Ducks will be my go to moving forward read more

I wouldn't even give one star. Recently PVS came out for the sale of the house to go through and pumped my tank. They sent a guy out and he reported that the tank was root infested and the leech field wouldn't drain. It would cost a substantial amount of money to fix the issue and possibly a new tank.He said he took photos. When I asked to see the photos they were never sent to me, I asked numerous times and never received them. As our closing date approached I had to make a decision and had them come back out. Their own employees said it was obvious the tank lid was never dug up and that there wasn't even a leach field there was a French drain. He checked and there was no roots in the tank. I was present the second visit. We received a bill for $850 extra that I argued with and they threatened to lien my home and stop the sale of my home. These guys are scam artists, use someone else!! read more

Best company I have ever worked with so many times have I been ripped off by other company's, They come out right away with the best customer service and a great job that has been done. fixed my whole system that other company's have broke. Would recommend to everyone in Arizona if you need a septic company this is who you call. read more

Great service, good information only system and reasonable price. Will call again in 2 years.

Very helpful team. They answered all my questions promptly. I will use them for all my Septic needs!

I'm a flexible person. Routine septic service, come sometime after lunch. They call me at 5pm (on the day they were supposed to show up) to say they have to reschedule. Hmm. Then, I decide to try them again a few weeks later. This time first thing in am. Spoke to Bob who told me first thing in am the following Thurs, "sometime between 8 and 9", I would get a call. So at 10am, I call the office. After being on hold for 10 minutes, the female receptionist says, "Oh, I know I spoke to you, but I just can't find your ticket anywhere". Yeah, I talked to Bob and you guys did this last time. "We can be out first thing tmw". My response was a dialtone. If I could give no stars... read more

Do not use this company!!! Firstly, they did the inspection of an alternative septic system in the house we purchased about 9 months ago and they declared it all good and in order. They were contracted by seller's realtor company. Fast forward to this November, the alarm is going off and we call Paradise Septic, the technician comes out and charges 165.00$ for the visit and explains the problem is the grinder pump which costs another 670.00$. The alarm goes off a day after its fixed, technician comes back and says its a root that is growing into the tank. We decide to call another company that had serviced the system and find out that the septic has had issues for years, there is no grinder pump in the tank and the system was not pumped nor cleaned properly. These guys are very dishonest and will lie to you and to add to the insult they have very aggressive and rude people doing the billing. Stay away, they are horrible!!! read more

As a new home owner, I know nothing about septic tanks. Mike was courteous and helpful, informing me of the various avenues to keep up with the septic "health" so to speak, to prevent any further issues. It makes me comfortable that I can trust and rely on a company who can help me fix my problem and make sure I stay on top of the system. With so much going on with the new house it's nice to know they do not care about coming back and gouging money out of me, but rather help me make sure I keep my costs down. When I need it pumped or if I fail to keep up, I will be calling this company again. read more

The folks that scheduled my service were polite, but that is the only positive part of my experience. My septic was backing up and they said they could come out and find the tank with the map they had. Not the case. The representative was at our home for over a hour, dug several 2 inch holes all over the side of the house and said he could not find the tank because it must be in a different place or burried deeper than the 4 ft his tool could go. Then he told me that even though they were unable to find the tank as they had indicated they would be able to, there was a $160 call out fee. Crazy, but true another provider has been out, found the tank right where it should have been and right where they dug all the holes. It was not more than 4ft down either. Not sure if I got scammed for $160 or if they just didn't know whrat they were doing. I do know, I wouldn't recommend them. read more

I also got ripped off. I was not happy. Service was a scam. They came out and checked for the septic tank, Hours later said he couldn't find it. He had as many brain cells as he did teeth so not so much. It was sad and its Christmas now so this is me being nice. Septic Tank for Paradise Valley Septic Service Terrible... Paradise Valley Septic Service is probably the worst company I have ever dealt with in general, not even just Janet but the whole shady company over charge thing. Thank god for Yelp! 0 stars if I could read more

This was the first time I have used a truck to pump my tanks in my travel trailer, so I had no idea what to expect. Well, Howard was awesome. He was polite, friendly, and made quick work of cleaning out my tanks. I will definitely call on them again. read more

Stay clear of this company. They quote you one price and then show up and it's hundreds of dollars more if you actually want them to do the job they said they would. Consumer beware. I'll be filing a complaint with the BBB. read more

Do not use this company! Their negligence has cost me almost $1,200.00 to correct. When I contacted them to discuss the matter they stopped taking my calls. They use predatory pricing tactics to surprise you with an additional $795.00 charge after the work is done. This matter will end in court. Be smart, call someone, anyone else! read more

The worst experience I ever had with a company!! Quoted estimate over the phone, Wait and wait for truck to show finally does 6 hours late!!!!!! The first thing out of the guys mouth before looking at anything was............We can't do it for the price you were quoted!! Had to make phone calls back to his office and went round and round! Finally get him to pump tank and its get to the solids on the bottom and he stops pumping and said he was done! He wouldn't do any more!! Long story short had to have another company come out and fix their screw up! The other company sucked every bit of the tank clean!! The owner is also very mean and rude! Don't use this company! Huge rip off!!!! read more

well-informed, great guys came, helped analyze, then solved the septic problem quickly and helped us avoid further problems. They were just great guys, did great work!! read more

This company is a JOKE ! The office lady is a complete B****,and needs to learn customer service. The only good thing i can say about this company is the pump driver mike was on top of his job. If you need a pumping service go else where read more