Great personal service, absolutely loved their displays,very helpful in designing what we needed,…read morewill definitely go back

Here's the short review: If you purchase any tile/stone…read morefrom Mexican Tile Company but do not use their installers to complete the job, do not ask them for any advice on finish methods or treatments as they will not stand behind their advice and will blame any negative outcome on you and your installer, even if you use the materials they recommended. I have been a repeat customer of MTC twice now spending over $50k with them and when the finish on a recent project turned out bad after following their advice....it was like the scene from the movie Erin Brockovich with the insurance rep..... "DENY DENY DENY". Here's the long story: I used Mexican Tile and Stone a few years ago to purchase and install a Saltillo tile floor. We were very pleased with the result to such an extent that we had a very large bathroom remodel job to do at a house in Prescott, that we decided to purchase all the tiles from MTC for the entire project. As this project took many weeks to complete, we used a local tile installer (an AZROC registered professional tile installation company) we had worked with previously who was very meticulous in their work instead of having MTC perform that installation (as they charge for worker accommodations for out of town work). The materials came in in the expected time period and our installer proceeded with the installation job which came out beautifully. As our installer had never worked with the raw Saltillo supplied by MTC, both he and I thought it best to talk to the "experts" who sold us the tile and routinely install it. We talked to, Stefano Fortuna to find out what sealers/finishers and process MTC used previously so we could achieve the same finish results. Mr Fortuna informed us those products were no longer available but their install teams were now using "Aqua-Mix" as the base grout release sealer/enhancer and "24/7" as the top finisher. In those conversations (multiple separate between myself and Mr Fortuna and my contractor (not the tile installer) and Mr Fortuna) he never indicated there were many different kinds of Aqua-Mix nor which specific one we should be using and that we would need to purchase is elsewhere but we could purchase the 24/7 from them. I arrived at MTC to pick up the 24/7 and when there, they gave me two printouts from Home Depot for two different kinds of Aqua-Mix. The implication of this to me and my contractor was we could use either version of Aqua-Mix, why else would you be given both sheets. I decided to purchase the more expensive version hoping to achieve superior results. We followed the application instructions for both materials on two uninstalled tiles first to see the outcome before doing the entire floor and the results looked good matching the prior job's appearance. We then proceeded with the entire installed floor. Unfortunately, this is where things went bad. Within a few hours of applying the 24/7, the majority of tiles had developed a milky white appearance. My contractor called and spoke with Mr. Fortuna, who stated he had never heard of this and that he would speak with his installers and get back to us. He did not follow up with us, subsequent communication was at our initiation. In the interim we contacted the company that manufactured the 24/7 and spoke with a tech there who was very helpful. He immediately pulled up the technical data sheet on the Aqua Mix we had used and it stated in the limitations that it was not have any sealants or finishers applied on top of it. We then pulled up the technical data sheet on the other Aqua Mix (of the two sheets give to us by MTC) and it had no such limitations and explicitly indicated it was appropriate for Saltillo tile. So the bottom line is we used the wrong Aqua Mix....why? Because MTC gave us the two sheets implying either could be used and we trusted that without digging into the tech sheets ourselves. When I contacted MTC about this, there response was "The Aqua Mix products referenced in your email were not sold or supplied by MTSC. General product information was provided regarding third-party products available on the market. Providing general information or product literature regarding third-party products does not constitute MTSC specifying or warranting a particular sealing and finishing system." "MTSC did not perform or supervise this work and cannot accept responsibility for the outcome of work performed by an independent installer. Ultimately, responsibility for the application and its outcome rests with the installer who performed it." So basically, they're saying, you can ask them for advice and recommendations, but you can't trust the answers they give you as they will deny any accountability. So much for asking the experts regarding their own products. If you're wanting unique handmade tiles, check out Tabarka Studios. We also have purchased from them without the same grief.

This is why the this is the best renovation company. We did my renovation approximately three four…read moremonths ago and I'm having a problem with a wax seal and I called Angie who is on vacation in Hawaii and she responded to me and tried to set up something to help me get that taken care of

ABT remodeled two bathrooms for us in the past nine months and we are so pleased with both of them…read more I would definitely recommend ABT. These were total remodels of 1982 bathrooms. The ABT designers helped us figure out the best use of the space and developed a clear plan with recommendations for materials. We visited the ABT showroom a few times and they patiently showed us samples and answered all our questions. They came to our home, too. The people who executed the plan were excellent in many ways. First, they were competent and made many practical suggestions that improved the plan. Second, they were skilled tradesmen who cared about our satisfaction; they wanted us to have great bathrooms and came back a few times to be sure that we do. Third, they were all extremely professional, trustworthy people that we were happy to have in our home. In fact, a few times they worked when we were out of town and it went fine. We are planning to do future renovations and planning to use ABT. I recommend ABT without hesitation.

Great product selection and the staff is super helpful and easy to work with, providing tips…read more Knowledge and ideas. They even loaded up my car!

I'm honestly shocked that repeat customers--or any customers--can be treated so poorly…read more We arrived around 1:50 p.m., unaware that this location closes at 2:00 on Saturdays. This was a new location for us, and after parking and figuring out where to go, a male employee outside directed us to the sample rocks. We found what we needed in under five minutes. When we walked into the trailer to pay at approximately 1:58, we were met with an extremely unwelcoming attitude. There were four employees inside, and not one acknowledged us. A blonde woman behind the counter looked up and abruptly said, "We are closed," in a very dismissive manner. ( Sadly, I didn't catch her name but she was blonde and sounded like she's smoked one too many cigarettes ). I completely understand wanting to leave on time, but the delivery was unnecessarily rude. A simple, polite explanation would have gone a long way. We were purchasing five rip rap rocks, not placing a large or time-consuming order. What makes this more frustrating is that the employee outside who directed us never mentioned that they were closing in 10 minutes, which would have allowed us to respect their time. We are repeat customers, but unfortunately this is not the first time the front desk staff has been unhelpful or unfriendly. Customer service matters, and based on our experiences, I would not recommend this business. Honestly, you're better off walking around in the desert to find some free rocks rather than deal with this place. And that's what we did!

I contacted them to find out about rockscape materials and boulders. The guy who helped me was very…read moreknowledgable and gave me great advice, plus their prices were really great. I would definitely recommend using them.

Went here a couple weeks ago. Found you on Yelp. Just needed 4 big rocks for driveway markers. It…read morecan be intimidating to go to a rock yard when you are unfamiliar. But... the experience here was beyond comfortable! What great staff. Celeste was super kind at the counter and explained what to do and how to weigh and all those good things. Then I went to the yard to search for my 4 rocks! Immediately the machine operator asked if I needed help.... he gave me tape to mark the rocks I wanted as I moved along. Then another fella (sorry I forgot his name!) jumped in to help guide me to all the places I could go for searching. He was super helpful and offered some great advice so that we could buy our rocks even bigger! It seems obvious now... but it was a great tip as I was going forward what me and hubby could lift. He said well if you can back up tot he spot, you really just need to shimmy it, push off and then shimmy into place. Worked perfect! Loading was quick. Prices were fair and I have lots of info for future rock projects. Thanks to you all at Rock AZ! I look forward to seeing ya for more in 2021!

First, normally the place and the people who work there are the best. Always helpful and…read moreknowledgeable. TODAY, HOWEVER, I bought a half sheet of Cherry plywood and ask for it to be cut at 25.25" x 48". When I'm putting it in the car, it didn't look right but I ASSUMED they ALWAYS do it right. Got home and it was cut 28"x48" and 20"x48" So I'm irritated and thought I should call the store and let them know so they'll be more careful. I call and Steve tells me to bring it back and they'll recut. Well I'm near an hours drive from them, and I can recut myself. BUT THATS NOT THE POINT. Steve seemed totally uninterested in the situation. And THATS why I'm posting this note.

Beautiful range of exotic woods! Check out the Canarywood and Zebrawood. I also love the…read morePurpleheart! If you have wood furniture or charcuterie boards, don't forget to protect and to bring out the colors with beeswax, linseed oil.

Staff is helpful and there is a lot to choose from. Their prices are reasonable. I have bought…read moremany different styles here.

The tile we selected and purchased several months ago was not available when needed, something…read moreabout the supplier. While I understand that this happens, the other options available were not even close to what we had selected and did not go with the design concept. So, I needed to grab tile elsewhere last minute for the contractor to stay on date. Yet, that is not why there is a two star review. It's because they have kept our money without a refund for well over a month! I keep having to email and call and still no movement. When this happened at other tile companies for the same project, they refunded the money the very same day. Something to keep in mind if you choose to use them.

Great store for all things hardware, drawers, etc. John at the counter yesterday was very helpful…read more They did not have the piece I was looking for a very old set of cabinet drawers. Yet, he gave me another local shop to try as well as searched on Amazon for me to find the right piece. I always try to go over there whenever I need anything related to my kitchen cabinets or drawers that are old and often in need of repair.

Oh this place has it all. The staff is the best. the owner is perfectly kind and knows all of what…read moreyou might need. Helpful is an understatement. They have classes you can take! everything is easy to find, the who process of me going in there was so exciting. Ive never been here just found it right by my house and im beyond stoked about it. Ill be back. It is so clean in there and you can get so many things from small wood cuttings to lumber!! Dont skip on this place if you do any kind of wood working. I refinish cabinets and cant wait to need something so I can go back!

Needed (window) sill bricks. Spoke with Devin. They had everything I needed. Devin was…read moreknowledgeable, polite, and expedient. GREAT CUSTOMER SERVICE!! You will be in and out of here ASAP! The staff were professional and helpful! Thanks Preach!!!

Preach helped me with much of my landscaping/ rock and masonry needs. They were very polite,…read moreprofessional, and responsive. Don, the manager, went above and beyond to really help me out in a time of need and I couldn't ask for better service! Definitely would recommend this business.

Great design and materials shop for flooring and backsplash materials! They manufacture many of…read moretheir own products. They will sell directly to the public, but not at the same low prices their contractor customers get. Ask for their "preferred contractor" list if you need an installer. They have 2 design consultants on hand and my wife and I found them to be very helpful and friendly in planning our backsplash design. We went home with several samples and ended up having our installer purchase our materials there. The store has a pretty good selection of products on display, but isn't as big as a few of the other design shops out there, thus the 4 star rating. Still, would highly recommend UBC.

I didn't know that custom-design mosaic tile is being manufactured in Phoenix!…read more Unique Building Concepts does it. We were able to pick our colors, textures materials and sizes. Mix and match, Glass, stone, metals... 50 sq ft, 2-weeks, No problem!!! They also carry a nice selection of in-stock mosaics. Lots of really nice high end stuff too. Big tiles, stone, wood panels, wall coverings and wood flooring. They just finished their new showroom, the staff is friendly and know about all kinds of specialty tile.

We have had several landscapers service our property over the years, but we plan to stay with J & J…read morefrom now on. We have been using their residential services for a few months now, and the work is always spectacular! Josue and his crew do fantastic work, meticulously clean up afterwards, and handle urgent requests quickly and thoroughly. Before you settle on a landscaper, or if you are frustrated by paying high prices for poor services, contact J & J. You'll be glad you did!

I was in a huge bind. A pallet of sod arrived and my old gardener got flakey on me and couldn't…read morecomplete the job committed to. I fired him as this was not his first screw up. Josue showed up the very next morning and laid down the sod. I will be hiring him as our regular landscaping guy. He's professional and good at what he does.