Great product selection and the staff is super helpful and easy to work with, providing tips…read more Knowledge and ideas. They even loaded up my car!

I'm honestly shocked that repeat customers--or any customers--can be treated so poorly…read more We arrived around 1:50 p.m., unaware that this location closes at 2:00 on Saturdays. This was a new location for us, and after parking and figuring out where to go, a male employee outside directed us to the sample rocks. We found what we needed in under five minutes. When we walked into the trailer to pay at approximately 1:58, we were met with an extremely unwelcoming attitude. There were four employees inside, and not one acknowledged us. A blonde woman behind the counter looked up and abruptly said, "We are closed," in a very dismissive manner. ( Sadly, I didn't catch her name but she was blonde and sounded like she's smoked one too many cigarettes ). I completely understand wanting to leave on time, but the delivery was unnecessarily rude. A simple, polite explanation would have gone a long way. We were purchasing five rip rap rocks, not placing a large or time-consuming order. What makes this more frustrating is that the employee outside who directed us never mentioned that they were closing in 10 minutes, which would have allowed us to respect their time. We are repeat customers, but unfortunately this is not the first time the front desk staff has been unhelpful or unfriendly. Customer service matters, and based on our experiences, I would not recommend this business. Honestly, you're better off walking around in the desert to find some free rocks rather than deal with this place. And that's what we did!

Great design and materials shop for flooring and backsplash materials! They manufacture many of…read moretheir own products. They will sell directly to the public, but not at the same low prices their contractor customers get. Ask for their "preferred contractor" list if you need an installer. They have 2 design consultants on hand and my wife and I found them to be very helpful and friendly in planning our backsplash design. We went home with several samples and ended up having our installer purchase our materials there. The store has a pretty good selection of products on display, but isn't as big as a few of the other design shops out there, thus the 4 star rating. Still, would highly recommend UBC.

I was recommended to this store by my contractor during an extensive remodel and addition of our…read moreScottsdale home. When I arrived, the female front desk staff were friendly and helpful. I found a large 10 ft. iron front entry door at a 'steal' of a price. My sales rep (Carla) was there to answer all of my questions. Since the door was a floor model, I had a few things I needed to know before I purchased the iron door. Question #1- Was the door complete? Answer- YES Question #2- Was there any damage or was anything missing? Anything I needed to know? Answer-NO Questions #3-Was there a deadbolt and keys with the door? Answer- Yes Carla mentioned that there were a few 'nicks' in the iron painted finish and would send the door out with touch up paint kit. I purchased the door on a Thursday and mentioned that my contractor had an iron door specialist to install it. "Oh no...." Carla said, "You should use our door installer. If anything happens, we guarantee the work." So, I agreed to use Unique building Concepts door installer. He was to install the door the following Monday. When he arrived with the door, it was missing the deadbolt & keys, the bottom sweep and the touch up paint kit. I immediately called Unique and asked to speak to Carla. She was busy and I was on hold for quite some time before she finally picked up. She told me that the door installer picked up the door too early and they could not get the door ready for me in time. (5 days after purchase wasnt enough time?? But she blamed the installer) Carla told me that I could get a sweep fairly cheep and the deadbolt wasnt too expensive either so not to worry! She promised to mail the touch up paint. Wow! I thought....thats a bunch of crap! I was told the door was complete! Now your telling me to run out and take care of this stuff myself? I mentioned to Carla that she was my sales person and she told me that the door was intact. She then told me that the owner wasnt going to help me because "I got such a good deal on the door" and her hands were tied. Well, after installation, my contractor came over to inspect the door. The 10 ft door had half of its mounting brackets hack-sawed off by their professional door installer!The brackets were left lying on the ground on my front porch area. He said the door was not safe to have installed that way and we all scratched our heads wondering why he removed half of the brackets? Again, I called Unique building to speak with Carla but this time she would not take my calls. In fact, I had to call several times, over several days to get her to speak with me. (She never once called me back after I left messages and again blamed someone else in the office for this error.) When I told her about the poor installation job and how my contractor said it isnt installed safely and would not pass permits or codes, she basically said... "Well, youll have to talk to the installer. He said its just fine, so thats between you and him!" What happened to my guarantee with using their installer??! Well, their installer refused to do anything different, so I had to hire a new door guy to weld the brackets back on and re-install the door. After the new installer put the deabolt on, he informed me that the door did not line up with the jam. Hence the reason no deadbolt was on the door to begin with. So, my new guy had to re-drill the jam as well. Bottom line, they sold faulty products under false pretense and lied about everything. To make matters worse, the owners of this business thinks it is all fine and dandy to run his business this way! My contractor actually cancelled his account with Unique after this shady dealing because he was so appalled at their behavior. Bad, Bad, Bad Customer Service. They were the biggest nightmare of my building and remodel!!

Super helpful and nice even to get a smaller load of landscaping material delivered and price is…read moreright.

Recently, I went to several landscape suppliers looking for decretive gravel for my yard (MDI,…read morePioneer, We Rock AZ). All of the companies would barley speak to me. I think this was because I was not a contractor. My last stop was Ewing Landscape Materials. I walked in the door and was actually greeted and asked if I needed any help. Richard Goolsby pointed me to the different types of gravel and gave me some sample bags so I could take gravel home to see how it would look in my yard. Ewing was very price competitive, actually a few dollars lower than the others, but I must say, if they were a bit higher price I would have still bought from them due to the high level of service I received. Thanks Richard!

This company does not care about their clients. A projected 60-75 day project, turned into 135+…read moredays and they still were not done. Subcontractors were pretty good but this company is so unorganized and refused to talked to us. Owner will talk down to you, thinking he knows everything, brought my wife to tears more than once. He will contact you non-stop when payment is due though. I would never use or recommend this company. Even if they were to do work for free I would not use them. Owner calls himself godly and principled, but he will make nothing about your remodel enjoyable. Do yourself a favor and look anywhere else

If you want to get a job done in a hurry don't us Improve Home Center, they gave us a window of 8…read moreto 10 weeks at the longest, I pushed for a time line and the didn't make even on.. Also be careful if you do use them, I made it clear that there should be signed change orders for any changes to the scope of work. I begged and pleaded for months, to now avail, three months after the job was completed we got an invoice for almost 18K. When I asked for line item breakdown the owner said they don't do that, we knew we owed for some of the work but other costs were part of the original proposal, after checking with other contractors we we wrote them a check for 15K. Please use caution if you decide to use this company.

They are a bunch of thieves!!! they charge $24 per pallet but they only return $18 when you return…read morethem and they said is maintenance charge. They never mention anything like it.

Not very helpful or attentive to customers. This place is strictly geared to contractors period …read more You get in and out and already need to know what you want - know when around to ask questions and showroom ( Design Center ) sign laying down and full of dirt: Management should go in a clean once in a while and unbelievable and dangerous to get in and out of this place. It's a Storeage yard with product pretty much sums it up. I found Pioneer more helpful and able to answer questions about my product choices. Prices seemed a little better as well.

We had purchased all of our travertine tile and underlayment/membrane that helps with cracking from…read moreMexi-Tile quite a while ago. This past Friday we called Mexi-Tile to ask a couple of questions about the underlayment/membrane for the travertine tile for a remodel project. A HUGE thank you to Gardner at Mexi-Tile for answering our questions and explaining the function and proper use and installation of the underlayment/membrane. It is not easy to explain over the phone, but Gardner did an excellent job, saved us a lot of hassle, and helped make our project a success. THANK YOU again!

The tile we selected and purchased several months ago was not available when needed, something…read moreabout the supplier. While I understand that this happens, the other options available were not even close to what we had selected and did not go with the design concept. So, I needed to grab tile elsewhere last minute for the contractor to stay on date. Yet, that is not why there is a two star review. It's because they have kept our money without a refund for well over a month! I keep having to email and call and still no movement. When this happened at other tile companies for the same project, they refunded the money the very same day. Something to keep in mind if you choose to use them.