Many thanks to all the staff, but especially to Jillian and Jeanette, for patiently working with my…read moreson to choose the perfect diamond and engagement ring setting for his girlfriend (now fiancé). Both ladies understood the assignment, showcasing options that worked with my son's vision for the ring and within his budget--not deviating from his wishes and not overselling. They did so well that my son and his fiancé have no doubt they will be back to purchase their respective wedding rings when the time comes. I may just have to pick up a little something for myself as well.

Worst customer service. I was the first in line when the store opened. The receptionist took down…read moremy name and number and said someone would be with me shortly. I was browsing and awaiting for someone to help me and I noticed that everyone else that came in after me was being helped. I waited 15 mins and still no one came to help. I went to the receptionist desk (different person) and I asked if I needed an appointment to be seen. They asked if I checked in and I said yes, I was the first person on the sign in sheet and I've been here for 15mins with no help. She casually said "oh ok" staring at her computer screen and said "I'll try and find someone to help you" without looking up. I declined and left the store. I've done business with them a few times over the last 15 years and this was absolutely the worst I've been treated. It's service like this that makes me not want to support local businesses and just go with a bigger company.

I dreamt of having a diamond eternity band for over 40 years, before Pacific Diamond, with their…read moreextensive selection and network of vendors, made it happen. First, the salespeople are as lovely as the diamonds. We worked with Kaila Shimabukuro, who is a wealth of knowledge and very patient. She helped my husband and I navigate through all the possibilities. I fell in love with a half band of bezel set emerald cut diamonds but wanted it to be a full circle. Kaila worked with the manufacturer to have it custom made: 15 diamonds in 18k gold to match my wedding band. The pricing was so reasonable that twice, we upgraded the quality of the diamonds. The finished ring is beyond what I ever could have imagined. It's elegant, beautifully made, and very comfortable to wear. I'm so grateful to Kaila for helping to make my dream come true. In-house gemologist, Amber, also helped with the diamond selection. Our entire experience at Pacific Diamond was so enjoyable, the shop is beautiful, and everyone is kind and welcoming.

Great customer service Consultant took the time to go over…read morewhat I was looking for and wanted Competitive prices Now it's the long wait for my ring to be made Hope it turns out nice!

One of the best jewelry stores around! They treat you with respect and really care about you and…read moretry work with you. I feel like family walking in so I wouldn't really waste my time looking anywhere else. Super happy with the amazing service.

Wife and I are celebrating our 25th anniversary and wanted to get commemorative jewelry. We were…read morerecommended this place by our concierge and was happy to have found it. Kinda hidden in the Dole Cannery. Debbie and Yuma were very friendly and helpful. Plus prices are very reasonable

We've been buying from Sherry Lau for over 35 years! Two wedding sets, upgraded to a larger…read morediamond, Hawaiian bracelets, pendants, earrings and so much more. So when my son wanted two Hawaiian bracelets for his daughters, who do we call, Sherry! He met with her the next day and was done by 3:00pm the same day!! How awesome is that!!

Sherry has always been my go to jeweler. Needed 2 Hawaiian bracelets for my daughters' high school…read moregraduations. Awesome price and delivery time was amazing. Normally takes 2 weeks but Sherry delivered next day. She is amazing. Great price, great product and great service. Thank you Sherry.

Allen at Heart to Heart was wonderful. He did not make me feel pressured when deciding what jewelry…read moreI wanted to part with . He was very Honest and I would definitely recommend him for selling jewelry or repairing. Mahalo Teri Marcus

We've taken my beautiful wedding ring, purchased in Chicago, to Allen twice now. Not his fault, and…read morehe's fixed the clasps twice so I feel secure enough to wear my ring.

My mother who has passed 10 years ago had always used Wing Wah-Mrs. Ma for years. I know there are…read moremany places that advertises heavily. Costco is also selling jewelry too. So it's back to relationship and trust for me when buying something that can be daunting and costly if not only expensive. So regarding special orders i.e. my wedding diamond ring (ranging $5000-$7500) I was able to tell Mrs. Ma what I am looking for and in a day or two she will give me a few high quality diamonds to choose from. She would tell you why one diamond and/or setting may be preferred over another in basic layman's term. Sorry her English is not perfect. She offers a nice selection of Hong Kong style jade and gold jewelry as well. 10/2016 They moved across the street, corner of N. King and Maunakea St. - bigger showcase of their jewelry. They share it space with Eastern (Chinese) medicinal shop.

Mrs. Ma is the best jeweler. She is detailed in her work and very friendly. Always gives great…read moreprices and easy to work with. I will always go to Mrs. Ma for my jewelry needs :)

Bought a gold necklace for my wife's birthday, but as they did not have her size they said it would…read moretake 4-6 weeks for delivery, which we were fine with. However after leaving we were called and told that the delivery would take as long as 4 months. I called and requested that they refund 70% of the purchase price as a 30% deposit would be sufficient. The salesman, David, was very kind and understanding, but said the decision would have to come from the owner. The owner called me the next day, and I explained that the quoted time frame was changed and that there was no need to hold all the funds for 4 months, she said NO. After going back and forth she agreed to a refund, but said that I would be charged 3%. After more BS I said forget it, and called my credit card for a refund (which they obliged given that there was no delivery of the jewelry, and wouldn't be any for months). The lack of perspective and horrible customer service received by the owner tells me all I need to know about this business, which is to stay away. Her attitude, and constant sell sell sell at all cost attitude not only cost her a sale, but also a great customer. How you treat your customers is important, and looking at their horrible YELP reviews, I feel that I dodged a bullet. So why 2 stars instead on 1, because the salesman was kind, courteous and respectful. They should take a lesson from hin on how to treat customers, better yet they should let him run the business!

We found the wedding band of our dreams here!…read more Summary: All other companies said no can do, Gold Mart ohana said yes we can! Never felt pushed or pressured. Incredibly helpful, local family-owned company. Worth the cost. Since our engagement, I had dreamed of an heirloom design but with a personal twist (a flower from his home country). I searched on insta and etsy and was told it was either impossible to personalize or quoted HUGE fees. We even went to a number of big-name companies in Ala Moana and other locations and were told repeatedly it wasn't possible. When we finally went into Gold Mart, it was with the intention to settle. Thank god, we mentioned this to Lily who IMMEDIATELY stated, "We can do that!" She showed us a number of options, but we never felt pressured to buy. In fact, she encouraged us to go have dinner and then come back. Each time we met with one of this family owned company (4 times in person, 1 over the phone) we were given helpful advice that was never pushy or demanding. My SO even felt that we could have backed out at the last minute, because this family wanted us to be happy with our purchase more than making a purchase. When we finally received our rings, we ended up with hugs from Lily because we were so happy with the design and she was happy for us. This is a family company that's been here since I was a kid. Don't expect perfection, but come for the Aloha and the care for your interests.

I enjoyed coming here with Yelp Elite All Star Buddy Irene M!…read more Thank you for introducing me to this very cool and awesome bead shop! I was overwhelmed with so many options here. I ended up purchasing wood beads and a sea shell charm for future projects. Service is five stars here. Helpful and informative. They even have craft classes here. Prices run the gamut here. From reasonable to pricey! If you have a bead, forever flower, and /or charm craft project, please stop by here for ideas and a variety of options! Who knew? This store was opened in 1982! Support local.

A hidden gem in Kaimuki! My friend and I came in with no plan but we had a great time! We…read moreeventually decided on getting matching bracelets. One of the workers, Parker, was super helpful and told us everything we needed to know- materials, selection, price, and even showed us how to chain everything together. The materials for the bracelets were affordable and the process to make them was so fun! Definitely recommend if you want a fun activity to do in Kaimuki.