A dream store for horologists!!! lol be the design and well lighted store. The window displays are what caught my attention. Staff very friendly and knowledgeable. Great selection to browse through and admire. Looking to acquire the collection with the collaboration with Omega watches. read more

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Absolute shit show from the workers of Swatch and the security of Ala Moana. Especially Zachary of Andy Frain Services. Literal joke of a Public Safety director. All week the worker Bri and Sean told me the security will allow people to line up at 9pm! I show up at 6pm and the line has started and Im now in a place to not receive product. I was blatantly lied to and deceived by everyone in charge of this drop. How they cant get something like this right is ridiculous. Not to mention one guy in line paying literal middle schoolers to buy the watch for him. I was surrounded by children ready to wait 15 hours for a resale. How these workers cant even make a sign or disperse a crowd shows their lack of intelligence and planning. read more

Swatch - Cocky prick. Lazy, unprepared, incompetent public safety director. - Watches Near Me - Honolulu, Hawaii

The service that Briana provided at the Swatch Ala Moana Center was second to none! From the moment I entered the store Briana went above and beyond, from the greeting to the repair of my watch, she was the BEST! Wow!! Top quality customer service is hard to find these days, and Briana certainly provided it! Go check out the Swatch store on the ground floor of Ala Moana Center right near the hula stage at the center of the mall, and you will not be disappointed! read more

Poor customer service for a mid-quality product. Waited an hour an a half in line for a "limited edition" watch, only to be told they "ran out". People in line repeatedly asked the manager how many they had available and she refused to say and just let us all stand out in the heat. Also had stopped in the store earlier in the week to ask about the watch and they acted like they didn't know about it, until I showed them their website....THEN they knew about it. There's no reason to treat their customers this poorly for a mediocre product. Bye Swatch! read more

Swatch - Ridiculously long line only because they wouldn't tell us how many were available - Watches Near Me - Honolulu, Hawaii

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Sam is the man!! This guy truly has a passion for watches and it is clearly shown from his customer service. I came in with a desire to find a particular watch, and he was not only accommodating, but helped me in achieving what I was looking for. Sam is a person who appreciates his craft, and his years of experience in working for swatch is known. I would truly recommend this location toward anybody who has an interest in swatches! This is a really unique store in the aspect that they really have a love for what they sell. In a world of fast, fashion, and quick jewelry it's refreshing to go to a watch store in where the salesman & saleswomen truly want to share their love product with the consumer. read more

I was able to get the watch I had always wanted！ The watch was a collaboration between Swatch and OMEGA, and the design and materials were excellent.The materials and design of that watch are very nice, and it is a wonderful watch that gives satisfaction to the person who wears it, for which I am very grateful.　There are other great watches on permanent display, and the staff is wonderful to try on as well. The store location is easy to find and easy to access! read more

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Since Swatch re-open their customer servixe improved. Susan is the Best! She goes above and beyond just to satisfy a customer and ofcourse shes good at sales! In just a week i bought 5 moonswatches and 1 regular watch for my daughter! Amazing! read more

Swatch - Watches Near Me - Honolulu, Hawaii

Didn't plan to buy watchES during our family summer vacation in HI but the this store carries Omega/Swatch Bioceramic Moonswatch series in neutral colors. For days I've been calling San Francisco inquiring about neutral colored watches and every call wasn't enjoyable; SF person was never nice over the phone. Customer experience I have encountered in this store on the other hand was amazing. The two ladies were so nice and friendly to me and my kids. read more

Extremely rude service. The store was empty when i walked in and the middle-aged clerk continued to just stand at her counter with no offer to assist or answer any questions. So, i asked one, and was told "yes" from her counter, then asked another and was replied with "Switzerland" from her counter while looking at her phone. When i gave her feedback that it would be nice if she put her phone down, she became upset and eventually told me to leave or she was going to call security. I told her please do, as i'm just being a customer giving feedback and wanting to look and learn about Swatches. She never called them but continued to ask me to leave. I did. I was happy to. I asked for her name, and she refused. I asked for an employee number, she refused. Amazing...to pay so much for a premier rental space only to have employees like that. Not providing her name and threatening me with Security. Swatch...it this acceptable? read more

This is the worst service I have heard of. My boyfriend does not use Yelp so I am posting this on his behalf. Avoid going here if you want to be treated fairly. If you speak Tagalog to the manager, she will let you buy 3 Moonwatches but if you do not, you will only be allowed to buy one if you're lucky. When you point this fact out to the manager, she will ignore you and continue chatting with her new buddy. My boyfriend was there early and inquired about the watches only to be rudely told they were not available or would not get any today. So he continued to wait in hopes of a shipment arriving. The moment he leaves for the restroom and comes back, the employees have brought them from the back. Clearly, they were in the back the whole time. This whole experience will have me avoiding this brand forever. read more

Very upset. When you call the location it does not say it is closed for remodel. It says they are busy with clients. So we drive down. Parked at crazy mall. Walked forever to find it closed for remodel. Change your voicemail please. read more

Great service, Sam was very professional, he helped me choose the watch I wanted. 5/5

I bought a swatch at this location a year ago with nice people/customer service. 6 months in my swatch stopped working. They replaced the battery unsure why it wasn't keeping time. 3 months later the same issue appeared. Went back into the shop to be told nothing could be done without a warranty card. No suggestion, no offer of a discount for a new watch, no offer of even a 800 number. Nada. Initially at purchase I was not informed to keep the warranty cardi. I initially was told they knew I purchased it from my receipt. The snarky manager who would not even look up from ribbon arranging said "you were told to keep the warranty card". Politely, I said not only was I not advised of that, but he wasn't here when the watch was sold to me so how would he know that. I said, so I have no recourse? It's a paperweight now? They literally said "yes". Not only will I never go here again, I would not recommend swatch as according to their snarky manager I have no way of even fixing my watch. read more

Swatch - Manager - Watches Near Me - Honolulu, Hawaii

I went there to change a battery, but was told to come back tomorrow because they didn't have the battery in stock and it was coming in tomorrow. That was about a month or so ago, I live in Waipahu, went there this past Saturday and guess what, the store was boarded up, out of business or renovation? read more

I'm definitely seeking the zero star option for this store. Like most of the general population of watch enthusiasts, I came here looking for the omega swatch watches. When I asked a generic question to the older Japanese lady & the heavy set Filipino with flamboyantly dyed coiffure, both act like they're incredibly perturbed for asking about availability of a watch with a very pompous attitude and terse responses. Both of them probably need work on their aloha spirit and customer service. I definitely would not buy anything from this junk of a retail establishment. read more

What a great Swatch experience! Welcoming staff, friendly fun brand experience and a great location in this nice mall. As a Swatch enthusiast, I always stop into Swatch store across the globe when I travel. The destination watches (if a city or country has one) are the perfect souvenir for yourself or a gift. And as of 2019, Hawaii now has its very own destination watch, it is super cute and they are selling it at this store! There is mention of a "mean woman" in prior review and I have been advised she is gone. There is a new friendly fun sheriff in town at this location and he is the manager named Jerome. Go visit him and say hello! He and the other person on staff could not have been nicer. He showed me how to pop out the pins on any swatch and make any band reversible....the Swatch specific nuggets of useful info I love to attain while at Swatch stores! I enjoyed stopping in and purchasing my Hawaii destination Swatch from this store. I felt welcomed, valued and appreciated for my loyalty and my business. read more

Was hesitant to go in this store due to all the terrible reviews. But today we went in there because my son wanted to get a couple of the Omega Moonphase watches that are sold out in Las Vegas. And lo and behold, they had them in stock! AND the Customer Service was outstanding. Peter was friendly and very helpful. Thank you Peter! read more

Swatch - Watches Near Me - Honolulu, Hawaii

Is this the last swatch on the island? Service is quick and the folks are nice! I come here to get my swatches serviced I have like 30 of them I just drop them off and they hit me up when they're done. Love it here! read more

An ugly event with an angry worker. They may have been having a bad day, but he basically drove my friend and i away with his rude attitude and demeaning words. Annoyed because I really wanted my 5th Omega Swatch. read more

Went into this Swatch Ala Moana store just to look around. But left purchasing watches. I had a wonderful experience with Susan. She is very knowledgeable and provided the best customer service I have ever experienced. I will 100% be back. read more

Brianna was amazing from the time I called her the customer service she answered my questions was so seamless and I went into the store and had an amazing experience. I would highly recommend her to everyone. I experienced her passion and genuine feeling she has forher clients. Thank you so much for your assistance today. It was fabulous. Ask for Brianna. read more

@Swatch Yesterday, I was really appalled and very disappointed at the racially discriminatory service I received as a customer at the Ala Moana Shopping Center in Oahu, Hawaii. I have grown up with swatches all my life and the watches are in fact my favorite. I felt racially discriminated against as the salesperson refused to sell me a watch that I had a right to purchase, as a customer. Once I entered the store I was told the Moonwatch series could be purchased one per day per customer. My 14 year old entered the store and commented that he had seen someone resale online for a much higher price and so surprised that the price was so low at the store. It was his first time seeing the watch and he was excited to purchase one as his holiday gift. When I went to pay, the salesperson Chris told me he cannot sell the watch to me because of what my son said. I was extremely offended as he accused me of wanting to resale the watch when in fact all I wanted to do was purchase a watch for my son. I know he knew I was Jewish as my name is indicative of my Israeli heritage. My family kept saying, "Ronit, let's go" but I needed to stand up against being wrongfully accused. Jerome the manager and Chris the salesperson who was racially profiling me told me if I didn't leave, they would call security. I was so sad, I walked away and couldn't believe what happened. read more

The rep that helped me was kinda nice not really but the guy who rang me up had attitude and was sassy AF. Like bro I'm paying you to help me and I don't appreciate your attitude. I only bought the watch because there was no line and I was on vacation other than that I would have waited until I got back to LA. read more

This review is primarly based on my experience with the purchase and non-ability to return the Moonswatch. While there has been much hype surrounding this Moonswatch collection, I had waited the line on launch day and was not able to get one. Over the last few months, I checked back with the store and called constantly in hopes to get my hands on the Jupiter model. The store has been very cryptic and tight with releasing information to the point where I gave up. One day, it was finally available and while the store did not let me try the watch on, I was enamored to be able to finally get a Jupiter model. By the time I had got home, it took less than 30 second for me to find that the watch band was quite uncomfortable on my wrist. Without removing any protection stickers, I proceeded to bring the watch back to the store and the associate there informed me that they were not able to accept my return because I tried on the watch. That was quite disappointing and a telling sign that the design on this band had major flaws. When I tried to call customer service, they were indifferent to my case and told me someone from the store would follow up. That never happened and now I have wasted much time, money, and hope on a relatively pricey watch from the Swatch company. Buyer be wary of Swatch. read more

Pretty awful service. Some guy employee and maybe a lady employee were chatting with each other, I couldn't quite recall because as soon as I walked in the lady dashed to the back and the guy could barely be bothered to look up from whatever he was doing as the desk. No greeting or offer to ask if I was looking for anything. I turned right around and left without a word. If my time is not worth as much as the staff's I'm probably in the wrong store. read more

I'm giving 5 stars. Completely disappointed as I was so excited to be treated badly after reading all the reviews. The customer service was stellar as was the selection of inventory! Makes me wonder if the people writing bad reviews might be the problem?? read more

It isn't just you, the workers are very rude here. The store could be empty and they will stare and go out of the way not to great you. It's so horrible that I will just buy everything online and avoid this store. Worst customer service at the mall for sure. So unfortunate . read more

My wife an I have been shopping at this Swatch store for years. Every time we ever have a problem the staff are always super eager to help. Jerome knows my wife and I by name and even knows our likes and dislikes enough to be able to accurately suggest new and upcoming releases and restocks that we might be interested in. I cant wait to find our next watch with them! read more

I agree with many reviews here - the customer service I got today was among the worst I've ever experienced. Why do your employees seem to dislike their jobs and customers so much? I can only imagine the business this store has lost due to its employees. read more

Dear swatch store please hire nicer employees with great customer service, I love the watch but not the grumpy employees.How can your employees not have any aloha spirit? Very rude to customers. read more

Been in search of the Omega Bioceramic watches everywhere -- from San Diego, to S. Carolina, to New York. Happened to walk into the Swatch store on my Oahu vacation and there they were! Hubbie, daughter, & I each bought one! Price was reasonable & service was great (the 2 sales folks were not nearly as enthused as we were about the popular Swatch-Omega watches - I kinda wonder if they even knew what just arrived). Went back a day later and rest of the collection was sold out! read more

Was going to skip this place due to bad reviews on customer service but since we were there we decided to go and try out our luck. The two ladies there and later a gentleman was so nice and helpful. They didn't have any moon watches at the time but said to check back later as they do not know when they will get their shipments. It comes when it comes. We came back an hour later just to pop in and check and they had come in. Score! We were able to get a few of them that we couldn't find at other locations. read more

I can't believe Swatch is still around! I had a few Swatch watches back in the day, you know the ones with the plastic bands and interchangeable plastic face guards that came in a rainbow of colors. They still sold them last time I was here which was cool to see. They're located on the first level near the centerstage. The store is small, brightly-lit, and clean. I was in the market for a skeleton-style time piece in brushed stainless steel. Unfortunately they didn't sell any. I ended up purchasing a beauty of another brand on Amazon. SERVICE: My spouse and I were greeted and assisted with professionalism. Too bad we didn't purchase anything as the salesman was great. OVERALL: Nice selection of watches but nothing floated my boat this time. read more

So i went in there to buy an Omega x Swatch. The guy working (that guy in the photo with the dyed hair) wouldn't get from behind the counter to help me. He was pretty much rude and sassy when i asked questions, (do you know if you'll be getting anymore in?). Then when asked to see "the gray one", his response was which gray one? Like i know the names of all these stupid watches. If he would have just got his you know what from behind the counter and, well, actually provided some customer service, maybe he could see. I left without getting the watch i want just because i refuse to do business with such a jerk read more

I walked in with my spouse, I think we were greeted I couldn't say for certain because I don't think there was any eye contact. We were looking at a display case and I stood there for a bit while 2 SA's were speaking to each other at the register and a 3rd was looking away in the distance. I finally got a female SA's attention who spoke to me across the room and said something like "that's all sold out, we don't know when we'll have it in stock". I was hoping to get more information on the watch but decided that maybe they didn't want to speak to me. No recommendation here. First and last visit. read more

Worst customer service I've experienced. The store never answers the phone. The staff makes you feel like they are doing you a favor just being in the store. This is the first Swatch store I've been in since the 80's when they were everywhere. Only went in to purchase there moon watch. I did get one but I'll never shop in a swatch store again. read more

This store is the worst service in my life! I don't why the store manager keeps this happening all the time because I heard so many people complained about the service. I visited the store 3 times in a week, all 3 time I had was very bad experience with all 3 sale persons. they are rude and unprofessional. I come for buying, not begging. I wish I can give 1/2 star, this store doesn't deserve even 1 star. read more

Worst store and customer service ever! They carry the Omega watches but seem to pick and Choose who they sell it to. I went back here several times with my husband during our week In Hawaii to only get the "check back later" response. Even their delivery or knowledge of the product is terrible. Don't waste your time if you're looking to pick up the Omega collab watch. This store is def not the business! Terrible employees with bad attitudes. read more

Should you ever have ANY needs, please visit Keanna from this shop! Simply amazing service, great attitude and a pleasure to deal with!!

Glad that Swatch is still open at Ala Moana Center! I went into the store the other day to replace battery for my 20+ years old diver's watch. Swatch doesn't make divers watch any more. Mine is one of the early models where they used to make them in stainless steel and good for 200m water resistant. Thick and solid. Design is still good today! The lady welcomed me with smile and promptly replaced the battery (they still have it after over 20 years!) and she told me it was FREE! "Free?" I asked, and she pointed to the notice on the counter that says "free battery replacement forever." Wow! God bless Swatch! Buddha respects Swatch! Mahaloz!! Now I gotta go divin'!! read more