Doug was very friendly and knowledgeable. I had to re-rhodium my crescent diamond necklace and to fix the broken clasp. They changed the clasp with a slightly bigger one. My necklace looks brand new. Will certainly come here for my jewelry items. Doug also gave me a better price after seeing my original estimate for repairs. Thank you!!! read more

Windward Jewelers - Jewelry Near Me - Kailua, Hawaii

Very good service and quite helpful. Doug helped with appraisal for my ring. Great value for what I paid. Thank you, Doug!

Recently proposed to my now fiancé, unfortunately the ring was a size too big. Went into the store here and the gentleman helped us get a cord or ring snuggy! No charge! Was definitely a nice experience and would go back here to look in the future! read more

Aloha Kakou, As I mentioned in the last review, Doug was working on another small project for me. Picked it up today, it's lovely My request was, I took in some old jewelry that was sitting in the banker for a long time. He melted the pieces down and made this.... Again a very happy recipient will be blessed with this!!! Mahalo nui Doug and your amazing staff. PS he also repaired a chain for me! read more

See all

My long time "go-to" place for watch repair closed up shop. So, you can understand my hesitation to let just anyone work on my watches. I asked around, and a neighbor recommended that I go see Doug. I have been living in Kailua since 1991 (my husband since 1960) and never thought to go to Windward Jewelers. I'm so thankful I did! I first brought to him two of my other watches and he worked on them quickly - honestly telling me that one of them could not be fixed. That was, clearly, my fault since I waited too long to get them fixed. I didn't wait to drop off the watches my mom gave me in case those were sitting too long. He got them working immediately, and I was so relieved and thankful; they are both working just fine. I just lost my mom in October, so these mean more to me than he can imagine! I've already referred him out to others. Thank you so much, Doug!! read more

Always the best! Never, ever disappointed with Windward Jewelers. They always go way above and beyond.

Beautiful jewelry with great customer service! Doug was so helpful & I found the diamond cross pendant of my dreams. Exactly what I have been looking for!!!! Thank you!!! read more

Incredible service! Beautiful jewelry ! Doug is amazing thoughtful and finds genuine pieces to match your occasion. My family has gone here for years and he treats every piece with care. Support local business we would be lost without them!! read more

ABSOLUTELY STUNNING!! Everything I imagined and MORE! I took my mother in laws old ring she gifted me in and asked to pretty much change everything. I tried my best to explain what I wanted in my mind with words and he COMPLETELY understood my nonsense!! I have been coming here since I got engaged and married in 2019, and will continue to come till I'm dead! Till then I will tell everyone they are the best place to shop, fix damaged items and make new jewelry!! I nearly cried seeing how beautiful my ring turned out!! THANK YOU THANK YOU read more

See all

Our family has been going to Windward Jewelers for as long as I can remember. My late mother was a long time patron and spoke so highly of Doug at all turns. Recently, during a deeply emotional time for my family, Doug at Windward Jewelers showed us incredible kindness and patience. We lost my mom in December and as we sorted through her things, we asked Doug for some help on determining what her jewelry collection was made up of. Navigating my late mom's jewelry collection was a daunting task, but Doug guided us with a level of care and expertise that was nothing short of remarkable. He was generous with his time, answering every question thoughtfully and teaching us about different pieces and materials along the way. Doug truly embodies the "Aloha Spirit" and is what Kailua business is all about. Doug's warmth, compassion, and patience with us as we were saying goodbye to our mom, we were so lucky to have his help. It's rare to encounter someone so dedicated to their craft and to their customers. Doug's graciousness was certainly not surprising since his work is always so caring. This particular support left an impression on us and confirmed that there's no one better than Doug for jewelry needs on O'ahu. I highly recommend Windward Jewelers to anyone looking for not just exceptional service but also a heartfelt, personal touch. Thank you, Doug, for being such a help to our family during a really challenging and emotional process. read more

Excellent shop. Excellent owner. Excellent service. And Excellent price. Thanks! Kailua needs businesses like this.

Owner is so kind! I had broken the clamp of a necklace my mom had gifted me and the owner fixed it for me free of charge. His jewelry is stunning as well. Highly recommend supporting this kind man's business. read more

I have brought multiple pieces of jewelry to Windward Jewelers and I'm so pleased with the service I have received each time. Doug is incredibly knowledgeable and provides excellent customer service! This is the only place I'll bring my jewelry. read more

I've purchased several things-a Lanikai mokes necklace and a pair of origami crane earrings...from windward. They are a wonderful small business, run by a kind and knowledgeable owner. He's always ready to help and fix my broken things...also-he's placed special orders, added lengths to chains and essentially kept my love for unique jewelry alive. Go see them!!! read more

As soon as I walk in the door I'm greeted with a warm smile, they have a great selection of all kinds of jewelry! I love their service and appreciate the guy behind the counter, he's really nice! This place is a gem in the Kailua community! I recommend this place, 5 stars! read more

Couldn't recommend Windward Jewelers more! I'm not one to leave reviews but they went above and BEYOND with their customer service. They let me exchange a piece of jewelry I had gotten from there not too long for other jewelry for the same price. My husband and I were so impressed with the warm hospitality we were shown and willingness to work with us to work something out. Left so happy with my beautiful island inspired jewelry. read more

Fantastic local jeweler with that home town feel! Original location since the small Times supermarket strip mall was built in 1969. Current owner Doug is a wonderful knowledgeable professional who knows jewelry inside and out and has designer contacts both on island and in the mainland. Bought several lovely one of a kind hand crafted pieces here for a very special person and was completely satisfied with my choice of jewelers. Please check out and support this authentic local business as his quality is superb and prices very reasonable ... he gives military discount as well. Mahalo for reading my review. read more

This place is a hidden gem! I wanted to resize my ring so I took it into Windward jewelers to see how much it would cost. Doug was so nice and welcoming. After looking at my ring he told me it would only be $40 to resize which seemed like a great deal to me! I left it there and two weeks later it was ready for pickup! They did such a great job, you couldn't even tell it had been resized! It looked great! After a few months, it broke at work, so I took it back in to get it fixed and they fixed it at no charge! This was so nice of them to do. Their jewelry in the store is all so gorgeous and I plan to go buy and buy one of their beautiful pieces! I would definitely recommend Windward Jewelers to anyone living on the island or anyone who is visiting. read more

Windward Jewelers - Broken ring - Jewelry Near Me - Kailua, Hawaii

See all

I have several pieces from Windward Jewelers. We are always greeted with a friendly smile. The prices are fantastic for the quality that you were getting. They also have a beautiful collection of pieces no matter what you are shopping for. I highly recommend anybody who's in the market for any jewelry to stop at Windward Jewelers first. read more

They carry beautiful, unique, handcrafted fine jewelry. And, for us locals Windward Jewelers are the only people to trust with fine jewelry repairs. They are awesome! read more

Absolutely recommend this place! I've had several pieces of jewelry repaired there and THEY ARE AWESOME! Great prices and wonderful service! read more

We had a last minute wedding and needed a ring for my fiancé ASAP. We were in a rush and didn't size correctly. We came back 2 days later and were able to exchange and upgrade. They even offered to order the ring for us but we found something else we loved with their help. Thank you so much! Definitely will be back! read more

I had my wedding and engagement rings resized here this week, not only does it fit perfectly but you can't see any marks or tell any work was done on it at all. It was completed in a few days and they did all the work in house instead of sending it elsewhere or off island. They polished the rings and they look better than they have looked in years. The only negative (if you can call it that) was that I had to call and see if it was done instead of them calling me, but they may have told me to do that and I just didn't remember. I could not be happier with my experience at Windward! read more

Great little jewelry shop and quickly found what we wanted with Doug's help. Decided to get married on Monday and found rings here on Friday. Prices were good and location made for a great day of shopping and food! read more

Good fast service! Had my wife's watch band fixed and resized. Then went back for a ring resizing. Will try to have my watched fixed next.

I went in to Windward Jewelers on a whim looking for an engagement ring for my now fiance. I had zero knowledge on jewelry as I walked in, but I was guided through my options in a very helpful and informational way, with no pressure or pushiness whatsoever. I truly believe that Windward Jewelers is in it for the customer above all else, seeing as I was given advice on ways to make my purchase more affordable. The entire process for buying a ring was very simple, and I ended up with exactly what I was looking for in a short amount of time thanks to some expert guidance. I am continuing to do business with them to order wedding bands because I think they excel at their craft. The quality of service is above par, and I highly recommend to anyone interested in purchasing jewelry with a personal touch. read more

Windward Jewelers - Jewelry Near Me - Kailua, Hawaii

I was looking for yellow gold hoops, and I found the perfect pair. I wear them everyday and the owner was so helpful/ kind. I highly recommend supporting this local business. He also has rings that are handmade in Hawaii. If you are looking for fair priced/ high quality jewelry; go to this shop. read more

My husband really wanted a Koa ring to remember our time in Hawaii. We looked at a few different stores but they didn't have much selection. We called ahead to Windward jewelers and they told us they had quite a few. When we got there they only had 1 on display, but when we asked about them they pulled out a whole book of them from under the counter. Only two styles really, but many different sizes. And one of them was exactly what my husband wanted! Price was very reasonable and they offer a local and military discount. Raelyn was very helpful and we were glad we went! read more

Windward Jewelers - My hat his ring. Hmmmm...is that fair?! - Jewelry Near Me - Kailua, Hawaii

I went in for an appraisal of a ring and the service was courteous and prompt. I would definitely recommend.

Doug did a beautiful job resetting my diamond into a setting I chose. I absolutely love the quality! It was ready sooner than he even promised. I couldn't be happier. He is trustworthy and easy to work with. Highly recommend! read more

Windward Jewelers - Jewelry Near Me - Kailua, Hawaii

Beautiful gifts, outstanding repair work, friendly gracious and helpful folks who serve in the store.

Windward Jewelers has been my go-to spot for years for various odd jobs, from ring-resizing to re-plating to repairs. My most recent experience with them demonstrates the reason why. When I stopped by last week to drop off a necklace that needed to have a few links soldered, I was immediately assisted by Doug. He was courteous, professional, and helpful. The job was reasonably priced, and the turnaround time was just one day. I got a phone call confirming my order was ready for pickup in less than 24 hours. When I picked up the item, Ashley promptly greeted me and assisted me in a friendly, helpful way. We got to chatting a bit about dogs (that never happens to me, haha!), and then I went on my merry way. Next time have a need, I'll gladly patronize this local, small business once again! read more

Now that dragon boating is my favorite new pasttime (even though I haven't been to practice since who knows when - sorry, Wade!), I have been scouring the island for a paddle pendant. And voila!, this place had one in the window. I went in, because a lot of their other jewelry was tasteful and simple. The owner and her daughter ran the show and a lot of their jewelry is made right in the back. She took out the paddle amongst various other items from the window without hesitation and told me that the store had been in the family for 42 years. They really have some cute quality jewelry in there and I'm usually not a fan of too much bling. When you walk by all the touristy jewelry shops in Waikiki, it's usually like a smorgasbord of cheap jewelry and you don't know what you're getting. Here, they pay attention to the small details when they craft them. They're making a smaller paddle and she brought out the prototype for me to see. I think it was reasonably priced for 14k and I have a thing about supporting the local community. They make a lot of their stuff right in the back room. Way cool. Good place to window shop, but be careful, you might come out lighter in the wallet, but happier in the heart. Like me! read more

"Service was outstanding. I took my wedding ring in to be repaired and resized. I stored the ring for many years because I wasn't comfortable leaving my ring with someone I didn't know. Doug made me feel at ease by magnifying my diamond and looking for any recognizable marks. He took a pic of my magnified diamond and emailed it to me. When I picked up my wedding ring, he took the time to magnify my diamond again and look at it with me. Now that I've found a trustworthy jeweler, I feel comfortable leaving other pieces with them for repair." - my mom read more

Wow what to say about Ashley and Caroline... I'm writing this review based on my finance. He was out of town and ordered the diamond for my engagement ring online. Windward jewelers was more than happy to have this shipped to them, since he was having the setting made there. To make a long story short they made a gorgeous ring (see picture) but had missed the detail of soldering them together. They had apologized and offered to reimburse him for having it done on the mainland, which they did. We had a wonderful experience and I hope this review helps others in finding their engagement ring jeweler! read more

Windward Jewelers - Amazing job!!! - Jewelry Near Me - Kailua, Hawaii

Had two watch batteries replaced here on separate occasions. Both failed within six months. Owner was pleasant however went elsewhere for battery replacement. read more

All this yelping is making me gain weight. My wedding ring has apparently gotten much smaller. I took it in to Windward Jewelers next to Morning Brew in the main Kailua strip mall by Times and they gave me a good quote to increase the size of my ring for the increased size of my fingers. They had it ready in about a week, and it fit like a charm...literally. About a month or so later there was a crack in my ring. Probably due to my rapidly increasing size. I took it in and the jeweler inspected it with concern and told me he'd fix it. He had never seen me before, but probably recognized his handiwork on my ring. He said the solder didn't dry properly, hence the crack. A few days later the good people at Windward Jewelers called with my ready wedding ring. Good as new...again. No charge to me as this place stands by their wedding ring work: for better or worse. Now I need to go on a diet. I can't be taking in my ring every month. Good luck finding this kind of service at Tiffany's. Once those guys have your money, they show you the door. As a humble locally owned Kailua business, Windward Jewelers fits me just fine. read more

One of the best jewelers on island by far!! My husband custom made my ring from here a few years back & they did an absolute amazing job. Recently had a stone go missing & they replaced it with no problems at all. We're also able to come in anytime & get it cleaned for no charge. Customer service is awesome as well. Love this place! read more

Windward Jewelers - Jewelry Near Me - Kailua, Hawaii

Great service & selection & jewelry repairs! Definitely worth your patronage. Found & purchased simple gold earrings but will be back for several jewelry repairs. Helpful staff. read more

Doug is a GEM! He has worked with my fiancé and I to create both of our engagement rings and our wedding bands. He always goes above and beyond. Not to mention, he is such a trustworthy and authentic guy. I will always recommend Windward Jewelers! read more