I bought $862.80 in new sheets, duvet cover , quilt and shames in 2021. It looked beautiful. But then the fitted sheet became very thin and ripped just in 2 years. I was so disappointed but because I had the full set I repurchased however they no longer carried the original color Sand so I had to get Bone. Then in 2025 the same thing happened to the quilt, the linen just disintegrated. Again because I had the whole set I felt forced to repurchase the quilt or have to replace my entire bedding. So I did. Now the quilt Bone color doesn't match the shame bone color, it's much darker. There are way better companies out there that make lasting bedding products with matching colors. I definitely would not recommend this company and will not buy another item even if that means replacing my entire bedding. Also check the complaints on Better Business Bureau, they sound so similar to mine. read more

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I paid $600 for Parachute's linen sheet set in 2024, expecting premium quality. I'm a hot sleeper, so breathability and softness were my priorities, and at first, it seemed like the sheets delivered. I followed every single washing instruction to the letter, never mixed them with other laundry, and took perfect care of them. Then the problems started. Not just after years of use, but within the first year. The sheets constantly shed little balls of linen that ended up all over the floor under my bed. At first, I thought this was "normal" wear after a couple washes, but no, it never stopped. And now, barely a year later, I woke up to find the fitted sheet completely ripped, literally falling apart in my hands. When I reached out to Parachute support, their response was essentially: too bad. I was told I was 15 days past the warranty, so they wouldn't do anything. Let me get this straight: $600 sheets disintegrate in a year, and the company hides behind a technicality instead of standing behind their so-called "premium" product? That's laughable. Parachute markets themselves as luxury, but what you actually get is overpriced, low-quality bedding that doesn't even last a year. The fact that customer service shrugged it off says everything about the brand, they care about your money, not your experience. Save yourself the money and frustration. I'll never buy from Parachute again, and I'd warn anyone considering it: these sheets are a total scam. I have so many more photos of this whole sheet just falling apart, if you want them DM me. read more

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Nice higher end shop for linens, towels are super soft, staff was friendly and attentive staff. Prices are on the higher end but the quality seems to be up there as well. read more

Love the events they have here. I bought some comfy sheets and towels from here. The quality is good but the items don't wash that well. read more

I spent a ridiculous amount on Parachute's linen bedding thinking I was investing in something premium and long-lasting. Within months, the fabric thinned, frayed, and started to fall apart -- not through misuse, but normal washing and wear. For a brand that charges top-shelf prices, the quality is shockingly poor. The real insult is how impossible it is to leave an honest review. They only allow "verified purchase" reviews through a short email link that expires about a month after you get your order. By the time their products start failing, your chance to leave a public review is gone. That's how they maintain pages full of glowing five-star reviews -- they've built a system that quietly silences long-term feedback. This is not a luxury brand. It's a marketing company selling fragility disguised as quality. Save your money and buy from a company that stands by its products and doesn't hide behind a PR wall. read more

White duvet cover shredding badly after less than 2 years of use and 3 washes - following the exact care instructions. Very poor quality considering the $300+ price point. I can get higher quality product at Target for $50. I was unable to share the complaint with Parachute until 3 days after the 2 year warranty expiration - no help offered. Last year I purchased 2 expensive bath towels from Parachute that stained after 1 use - Parachute claimed this happened because I use a mild facial cleanser. At the end of the day, Parachute has low quality products with strong BRANDING - don't be a sucker. I suggest avoiding Parachute at all costs. read more

Parachute Home - shredding 1 of white linen duvet cover (Parachute) - Home Decor Near Me - Venice, California

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We absolutely love our new king size Parachute mattress! We want to thank Marcella for all the expert guidance she provided us in helping us learn more about this mattress. She was extremely professional, knowledgeable and patient with all our questions. There is absolutely no hard sell going on in this store. When we tried out the mattress in the showroom our decision was made. The mattress is amazing and is exactly what we were looking for. My sleep has improved 100% since we got this mattress. We are so thankful to all the staff at Parachute inc Taylor and Rachel too who answered delivery questions when Marcella was not working. We cannot thank Marcella enough for helping us to get the "mattress of our dreams" Check this place out if you want a really good mattress with kind and knowledgeable employees! read more

The lint and shredding coming off of these linen sheets- A YEAR after purchasing is insane. There is rust red lint over EVERYTHING; the mattress pad, the pillows, the floor, in my hair. I wash them exactly to parachutes specifications. I have to vacuum every other day to be ahead of it. Will not purchase again. read more

Parachute Home - Lint from parachute linen fitted sheet - Home Decor Near Me - Venice, California

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We ordered a mattress and bed through Parachute, and have been having a horrible experience. We paid for a "White Glove" service which was represented to us as Parachute removing the existing mattress, box set and frame, and installing the new mattress and bed. Parachute failed to disclose to us that it hires third party vendors to handle all of this, and failed to disclose that we are required to coordinate all of this with separate vendors for the removal of the existing mattress, etc., and delivery of the new mattress and bed. Parachute misrepresented that the "White Glove" service would cover removal of the current mattress, box spring and frame. In actuality, they only paid for the removal of the mattress. We now have to separately schedule and pay for the removal of the box set and frame. Parachute misrepresented that the new mattress and bed would be delivered in one delivery. Instead, the mattress was delivered weeks before the bed. Further, upon the first attempt to deliver the bed, the delivery company refused to deliver it since the current bed was still there. Since we relied on Parachute's representation that the removal would be handled by the delivery company, we did not know that we first had to coordinate the removal with another third party vendor. Parachute has refused to pay for the removal of the box spring and mattress. Their service has been absolutely horrible. read more

Service was amazing! Chloe and Rachel took me in when they were about to close and were so helpful! Went in for the recycle program and they gave me the most beautiful bag! Will definitely be back. read more

Spent over $500 for the first time ever for "quality" bedding. We got a whole set and loved it. Followed the care instructions and were pretty gentle with these. After about a year the quilt started to tear- little holes here and there. So I decided to keep it on our bed seasonally to minimize the use (although I've never done this before). We kept using the sheets and after almost 2 years of owning, a large tear showed up on the fitted sheet (not in the seam so NOT fixable). After one more nights sleep, the tear was huge and it had to be tossed. I contacted customer service and their response was "there is no set amount of time your Quilt should last" and they did not address the sheet. After running an Airbnb for 2 years- and washing bedding every 2-4 days my Ikea and Target products have held up beautifully! Horribly ran business in my opinion. read more

Parachute Home - Home Decor Near Me - Venice, California

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Honest review, I bought my duvet and pillow cases on the Black Friday sale. I was super happy to recieve them because I needed the exact color. Straight out of the package I was met with a lint storm. Believe me when I say that was the best way to describe it. I figured that it was due to them being new. Well it's March and the duvet has been washed. It's still peeling or shedding everywhere. I can't believe that I thought paying $300 would save me from peeling. The pictures really do say it all. I love the color but I'm starting to regret this purchase because I spent so much time cleaning it up. read more

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This is an update to my previous review after being contacted by the customer service team manager. He reached out and said although they do usually requested pictures for product issues he was happy to send me new sheets. The prompt response from the CX team manager and his offer to help make things right was much more aligned with the customer service I was hoping to receive during my initial call to customer service. I appreciate the manager reaching out and his efforts to help with this quality issue. read more

Hate to say I told you. Here I am 6 months from the last review and surely the thinning turned into a hole. I've been using the gentlest washing process possible to extend its lifetime (and drying on damp) because air drying sheets isn't an option. Anyone have recommendations for linen sheets as beautiful comphy but actually sustainable for daily use? read more

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Bad quality , asked to repair sheet I. The Venice store , they didn't want to help . Bs read more

Parachute Home - Torn duvet - Home Decor Near Me - Venice, California

I was ready to pull the trigger and spend over a thousand dollars on bedding at this company. To start with they have bundles but will not let you customize anything in the bundle. In my case I cannot sleep with standard pillows. I offered pay the difference to upgrade the pillows and they weren't interested. Initially I was going to still purchase the sheets and buy the other items elsewhere. Reading the yelp reviews has made me change my mind and I will not be purchasing anything here. Aside from the inflexibility of their sales team it looks as if they believe we should be grateful they allow us to give them our money. In addition there seems to be common thread of their items not standing up well, no guarantees on their products and no response to customer complaints. The last response I saw here was in 2018. This is a company that want so cater to pretentious rich people. I've got lots of money to burn on sheets but I don't believe that I'm going to do business with a company that is completely inflexible, doesn't guarantee their products and ignores their customer concerns. Be aware that they also have a D- rating with the BBB. read more

First time in their actual store and it's beautiful just like their site. First, they have signs outside and control the amount of people in store which made me feel a lot better to shop in person. Once you get in, there's a hand sanitizer dispenser that you step on the peddle to dispense the sanitizer. Showroom is that that big, couple of the rugs I want to see which is a shame. But I did find another rug that my husband actually really like. They don't have the 8'x10' in store but they have free shipping and return which is pretty amazing. I also found couple sets of bedding quilt, cover and shams that I like which they have in store :) Staffs are nice and helpful without being pushy, if you are not too far away from the store, it's good to go in and see the quality in person! read more

Parachute Home - Store front, they control the amount of ppl in store due to COVID-19:) - Home Decor Near Me - Venice, California

Was so super excited to get these as I had heard MIXED reviews about them. Received them. At first super stuff but once washed, they started to feel comfortable....... then, like so many other reviewers on here, I witnessed them basically disintegrate. There are holes in the fitted and top sheets with less than 5 months of using them! Emailed customer service expecting a great experience as the price point would indicate. Instead, I was directed to how to wash my (already disintegrated) sheets and told there's nothing they can do. Which is hysterical given there's clearly something they can do. Replace the sheets, better your product and improve your customer service. Will never buy again and will never recommend them to anyone. read more

This review is more notably about their customer service - or LACK thereof. I have many of their products - sheets, pillows, and soon to be the mattress. So far, I've liked everything - but reading these reviews, I'm worried I'll have something different to say after a bit of time! While I had a pleasant experience purchasing in store, the experience with the associates on the chat line + email were disappointing. They're not helpful, take FOREVER, and act like they don't represent the company and have no responsibility. I spent $3000+ on this brand...Parachute should be MORE than willing to help answer my questions. There are so many options for us customers in this space...we don't need you, you need us. Step up, or get lost. read more

These towels are crap. I registered for these for my wedding and thought they would be high quality since they were so expensive. Every. Single. Towel is stained! I have NEVER had an issue with stained towels EVER before. Apparently this is common for the grey ones to turn peach orange in some places. I have followed their care instructions and used natural detergent, washing with like colors, dryer balls rather than fabric softener sheets, and oxy clean on the stains. But alas, after 6 months of use I officially have ugly peach stains on 4/4 large grey towels, 4/4 hand towels. 2/4 of my white bath towels are totally discolored after only a handful of uses, and 4/4 of my white washcloths are now off-white after 1 USE. It's embarrassing! Save yourselves and get towels from somewhere else! read more

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Very disappointed!! I registered for and received two sets of white Parachute Percale sheets for my wedding. We started using the sheets and very soon after they began to discolor. I used a natural oxygen-based whiter to try and whiten them (as per the instructions), but nothing worked. We washed them regularly, rotated between both sets of sheets and are very clean people :) However, all parts of the sheet sets (fitted, flat and pillow cases) continued to darken to a greyish/yellow color. They are also very loose fitting on our queen bed - don't hug the mattress at all. I was so excited to receive them and it's upsetting to see such a (supposedly) high quality product deteriorate so quickly. See the difference in the photos. In both pictures I held the exposed part of the sheet up to the portion of the sheets that we tuck under the bed - you can see that the part we tuck under the bed is still white. Finally purchased a set of Brooklinen sheets to replace them and have been much happier with the quality. read more

Parachute Home - Home Decor Near Me - Venice, California

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I was very disappointed in the quality of my Parachute sheets. I splurged on the Percale Parachute sheet set because I believed in the company's socially responsible manufacturing beliefs. I was very happy until about two months in when I noticed a little hole in one pillow case. I was bummed but oh well. Then within about 5 months, 3 of our 4 pillow cases developed holes, and in less than a year, the cases were shredded on the backside. I contacted Parachute HQ and they were not helpful. They told me I was washing them wrong, which I wasn't. I use all-natural Method detergent. There is no product guarantee and was no replacement, even though this happened within a year of purchasing. I had originally assumed I received a bad batch but my experience with customer service made me think this is common. Really disappointing experience. read more

Parachute Home - Home Decor Near Me - Venice, California

Believe the reviews regarding disintegration and their customer service. The company will not stand behind them. I spent $500.00 and after 1 year- thinning, holes then tears. They were treated as a treasure- washed in cold in 7th Gen, not dried fully. I regret the purchase. The company was flippant and condescending - suggesting that they should be used half as much, so they last twice as long, that they need a "break" like an actual living thing, and not washing more than once a month (gross). At the beginning, they were coarse and gave me a sore on my elbow. There has always been a surprising amount of fiber on the floor surrounding the bed and when they are washed it fills the lint filter. Really, the amount they don't give a care is offensive. read more

Two weeks, two trips to Parachute Home Chicago, two different Linet Duvet Coverts, two similar stains. The Duvet Cover is absolutely beautiful, but how is it $250? Looking at the reviews, people are having the exact same issue. I will be making a third trip to the store for an exchange + discount! Xx read more

Parachute Home - Home Decor Near Me - Venice, California

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Extremely disappointed!! We loved our Parachute bedding so much that we purchased several of the Venice Linen Sets. I make sure to wash them according to their directions because I want them to last years like linen bedding should. On every duvet cover we have purchased, their ties have come off almost instantly. I have actually taken them all in to our seamstress to be done correctly. While Parachute is pretty cheap for linen bedding it still seems like I shouldn't have to fix their product immediately after purchasing. The duvet cover ties are annoying, but the fact that my fitted sheet is disintegrating is the reason for my review. I went to make our guest bed and found that our fitted sheet has holes everywhere. It is completely falling apart. I rotate our sheets and this particular set has been barely slept on and washed only a couple times. For it to be failing to this extent is crazy. I'm sure that I will receive the generic response that everyone else on here has about this being my fault, but I'm hoping that they will acknowledge that this seems to be a consistent issue with their product. Now I'm just sad knowing that our other Parachute items will more than likely suffer a similar fate. I will enjoy them while they last... but we will probably not be a customer of theirs after this. I'm not sure what we can even do with the fitted sheet now. Seems like a waste to throw it away, but I don't feel like it would be right to donate in it's current condition. read more

Parachute Home - Home Decor Near Me - Venice, California

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I ordered the Linen Venice Set in Blush and when it arrived, one of the pillowcases had a snag in it. It was a bummer because they aren't cheap! I was worried about contacting Parachute after reading the negative reviews about their customer service. I think they are actually paying attention to these reviews and improving! I contacted them about my issue, and they immediately sent me a replacement without a hassle. Besides the pillow issue, their linen is awesome and I am loving my new bed set. I've also been in the store and it's really cute. I'm glad I made a trip there to see all the colors in person and get a few swatches before I picked my bedding. read more

Parachute Home - Replacement pillowcase - Home Decor Near Me - Venice, California

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The sheets are comfortable but I am very disappointed in the customer service. Buying a product like this, I expected there to be friendly and accessible staff that could help out if things went awry. When my girlfriend and I realized the sheets were wrong for us, we got form responses and silence. To top it off there was an off-putting issue with the linen shedding. When we removed the sheets from our bed we found the mattress covered with shredded lint and cloth. Just to give you an idea on how disappointed we are, this is my first Yelp review. I felt I had to say something to warn folks away from these guys. If the other comments are any indication this is a recurring issue. read more

Parachute Home - sheet shedding - Home Decor Near Me - Venice, California

This review is for the excellent in-store shopping experience and follow-up. Safety protocols in place included limiting the number of customers, politely asking that customers use the provided hand sanitizer upon entering, and ensuring all wore masks. Amber was extremely helpful and knowledgeable about their products. I opted to delay placing my order to take advantage of the Black Friday 20% discount. Amber remembered to follow up as promised 2 weeks later via phone to take my order. I had multiple items in varying colors, firmness, etc. and I did not once need to repeat nor clarify. A shipping confirmation was emailed shortly after and every detail was accurate. Impressive and she was so friendly yet efficient! Parachute's email updates on shipping were helpful and it didn't take as long as expected considering Covid and the Thanksgiving holiday. I just received my order and everything was pristinely packaged. Can't wait to use their products and hoping the quality matches the wonderful customer service. read more

Terrible company! I bought the sheets in the store and they are fine but nothing special for the price. The fitted one doesn't fit well either. The pillow cases were suppose to be delivered over a month ago. It was first sent to the wrong address then a second time it was again sent to the wrong address. Now I am asking for a refund and they are not answering my emails. Do not waste your money . There are much better sheets elsewhere. read more

I come to SoCal just for this store! It makes me feel like a bloody princess. I didn't realize how big of a bed diva I was until I got my hands on that all-season European down duvet! It is lovely and I could never go back. I got the linen cover in dusty pink and the cotton in white.. there honestly isn't a better feeling in the world. Like sleeping on a cloud. I AM OBSESSED. P.s. I also have the soft pillow and matching shams for each cover read more

Parachute Home - Sleeping is a dream! THANK YOU PARACHUTE !!! - Home Decor Near Me - Venice, California

I purchased a fitted queen size sheet and pillowcases at the end of 2017. I began using them in 2018 when I moved into my new home. The sheet has virtually disintegrated. I am extremely disappointed in their product. It is unacceptable that something that you claim to be of high quality is no longer usable after such a short time with proper care. I now see there are quite a few customers who have posted their similar experience and dissatisfaction with Parachute Home. I contacted the company via email. After telling me how to care for their product (which was deflective and somewhat condescending)... they offered me 10% off my next purchase. Ha! As if I would ever buy anything from them again. read more

Great in-store experience! The quality of customer service matches the high quality of their products. Very easy to handle returns and exchanges in store as well. No complaints! read more

I purchased the cloud cotton duvet cover. When I took it out of the package one of the inside ties fell off. I had hoped this was just a fluke but after 1 or 2 washes on gentle cycle two others fell off and the fourth is completely frayed. I contacted Parachute customer service and they said I could sew new ties back on. For the price I expected higher quality and better customer service, the person I lived chatted with clearly couldn't care less. (07:53:08 PM) Katie : I have to be honest im disappointed with the quality for what I paid and now I have to take it to a tailor to attach new ties (07:53:43 PM) Jess: So sorry for the convenience! (07:55:14 PM) Katie : I won't be buying from parachute again thats for sure (07:56:02 PM) Jess: sorry, you feel that way read more

I've had a linen fitted sheet for 2.5 years and it's now developing holes. I have a delicate front load washing machine and always use gentle detergent. I was really hoping these would last decades, not a couple years. I love the feel, they're so soft; but I can't justify the price if they develop holes this fast. Also, they are extremely oversized and impossible to get a good fit on the mattress. I understand having some wiggle room for various mattress depths, but this sheet goes past my BOX SPRINGS! read more

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One of the most unresponsive stores I have ever encountered. Emailed them about a potential order and they took weeks to respond. Why even bother at this point. I already bought from somewhere else and have been enjoying my bedding that was already delivered. Are you serious with this business model/service? read more

Parachute Home - Almost three weeks to respond - Home Decor Near Me - Venice, California

Wow. Thank you, Yelp. We just spent close to $1,500 on comforters and duvet covers online during the Memorial Day weekend sale. Let me be clear, we absolutely LOVE the lightweight comforter (we even ordered the All Season for the winter). In fact, we loved the products so much that my wife placed another order for more bedding at the Venice store. The only reason we saw these unnerving reviews of crap quality and tales of horrific customer service is because we were looking for the Venice store address for the additional order pickup. Pictures don't lie, and the lack of customer service is evident in the non-responses from the brand to these 1-star reviews. We also cross-checked reviews on Trust Pilot, and there are hundreds more of the same theme- bedding that self-destructs and disintegrates after a year and customer service that gives Zero F*#ks. Being in the startup world myself, Parachute seems to be a brand that invested in hyper-growth, leaving product quality, customer service, and ultimately the real people who built the brand- the customers- in the dust. What a shame. We will be returning ALL $1,500 worth of products. Word to the wise, Parachute: When you read consistent reviews like these, the fish usually stinks at the head. Investors, hold your CEO to the fire. Hyper-growth at the expense of product quality and customer service = inevitable hyper-failure. read more

Absolutely divine sleep on my new down feather bed, down duvet and down pillows. As a Great Dane, I sleep 18 hours a day so I'm am a discriminating sleeper. I just can't get enough of this bedding!! I first purchased a bedding set from Pillows.com but was disappointed. After a few nights of sleep the feather bed was flat and lost its cloud like feeling. I did some research and discovered Parachute was so poised to have the best feather bed on the market. Amazingly enough they had a store front in my hood so I paid them a visit. The service staff was so sweet and welcoming to my four paws. They setup a feather bed and allowed my mom to try it out. The staff was patient and had some great recommendations. We have a queen bed. We got the down featherbed in a queen but they recommended to purchase the duvet in a king instead of a queen to create a more cloud like experience. We also bought down king down pillows in medium and firm. After a week on the parachute bedding, we packed up the pillows.com set and sent it back! The quality was Worlds apart. It is 85% down so you don't 'feel' feathers. It is just soft with tons of bounce back. It doesn't go flat. It has been two weeks and still requires no fluffing. My mom also has severe allergies but really wanted down not an alternative. She has not had any allergy issues. We are in love with our new bedding. Thank you Parachute for helping us create a hotel cloud experience at home!! read more

Oh man! I've been wanting these sheets for so long, the review I have got about the fabric has been amazing. I finally found myself going in ready to buy, Amber helped me pick the right fabric for me and my partner. She walked me through it all. She made me so excited to bring a whole set home and I got a few fantastic towels. We are happy very please with the whole experience. Can't wait to go back and buy my pup her bed from there next ! Totally worth every penny! Thanks Amber ! read more

Different dye lots on their sbeets and pillow cases. they do not stand behind their product. After washing, color changes. Customer Service unhelpful. They do not seem to care as long as they have your money read more

Originally had a two star review but had to bump it to five after my experience with Parachute customer service. Wow, talk about standing behind your brand! Had an issue with my year old fitted sheet developing holes. After a few questions Parachute apologized and overnighted a replacement set of linens to my house. Not only are the sheets extremely comfortable, the customer service was second to none! Highly recommend! read more