Oh what a wonderful place to treat myself to an incredible bed! From the moment I walked in (with my walke), needless to say its handicap accessible, I was treated like a special person. Brad was so open and well versed on all the beds, headboards, types of firmness, etc. I had never selected a bed that would be hand made for me. It was exciting! I chose the style, color, if I wanted storage and what type. This was an investment for me with a 30 year warranty, yes 30 years! People spend a lot of money on cars and spend very little time in their car compared to the amount of time they spend in bed. This bed supports my ankle, calves and under my knees. After a catastrophic fall and hip surgery my Vispring bed is like magic. No more stiff back or neck upon waking up, I get the most peaceful luxurious rest. And I live in the middle of the city on a busy street! I highly recommend investing your time to look at a Vispring bed and then invest your money on yourself and purchase i!! Happy relaxing and sleeping read more

DO NOT BUY!!!!!! READ FIRST... after two years of thinking about splurging in buying a really nice mattress I decided to buy a VISPRING mattress because I have really bad back problems when sleeping. After trying out different mattresses at the showroom, the sales person talk me into getting a soft mattress with a plush topper. When it was finally delivered, the first couple months was awesome. Then I noticed there was a little bit of a sinkhole in the middle so I flipped the mattress and it didn't seem to do much after a couple days so I turned the mattress top to bottom and still nothing seemed to get better now it's been a year and there's about a 3 inch divot in the middle of the bed. I reached out to Vispring and they send a rep out to look at the mattress.. He simply put a string from the middle of bed from the left to right and took a photo and left and it's been a month and I haven't heard anything from anybody no email no text nothing. Now it's so bad. I have to force myself to sleep on the very edge of the bed. What a waste of $8000!!!!!! read more

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Received no customer support after the delivery, emailed twice but no response. The delivery experience was also subpar. During the purchase process, I was reassured that a delivery exception had been made, but on the day of delivery, neither the delivery team nor their manager were aware of this exception. As a result, I had to pay extra 200 dollar to them. read more

As an interior designer I have helped purchase multiple mattresses for a client from Vispring, and I have nothing but good things to say about the customer service and quality! My most recent experience was all over the phone/email with Brad due to covid. He has extensive knowledge of the products and was great at responding quickly to all of my of questions. They were able to help us get the client a bed (in a pinch) and for that we are forever grateful! The delivery team was on time and very professional so everything went smoothly, which was the cherry on top! read more

King started to sag at about a year. Now I have to sleep only in the middle, and my wife is swished onto an 1/8of bed. Too bad. Paid a lot with great hopes. read more

We had purchased a Vispring mattress at the old store in Beverly Hills and then they shut down leaving us and all other customers with no service. We visited the store and spoke to the store owner, Ronnie, who knew more about Vispring then the actual Vispring store did. He and his team are incredible with their level of customer service and support. Thank goodness this store is back!! We learned that Ronnie has another store in So. Cal that by volume sells more than Vispring corporate sold. They also have some amazing (truly) pillows in the Hadley Olivia brand that have lavender sewn into them. I highly recommend a few! Essentially if you want one of the best mattresses on the market (Vispring) and want a few pillows to go with them, go visit Ronnie and his staff and your back and mind will love you forever because you'll never have a bad nights sleep again! We highly recommend this store and their staff! read more

I cannot say enough good things about Vispring Los Angeles. I reached out to them in a crunch yesterday morning after I received a last minute re-scheduling notification for a mattress delivery. Given that I was expecting family that evening, I contacted Vispring Los Angeles to see if they could assist with getting me a new mattress for same-day delivery. Brad at Vispring took the call with a determined "can do" attitude. He quickly checked stock and then reached out to their delivery team to coordinate. When he learned that only one delivery individual and truck was available, he personally volunteered to jump into the truck and assisted with delivery and set-up himself. By 4pm, mission accomplished...with 2.5 hours before overnight guests arrived. If you are looking for exceptional professionalism and the gold standard for how to run a business and treat customers, look no further than Vispring Los Angeles. You will not be disappointed. In terms of the mattress itself, the reviews from my family this morning were that they had among the best night sleep ever (and yes, that was with an infant laying in an adjacent crib). Whatever your bedding needs, reach out to Brad and his colleagues at Vispring Los Angeles. I had no special connections and am certain that the incredible treatment that I received is their standard, We spend ~2,900+ hours a year in bed...do your homework and make the investment (time, energy and money). Glad that good fortune brought me to Vispring Los Angeles and I look forward to making future purchases with them. read more

I stumbled across this store in Beverly Hills in search of a new mattress. Something that now will last a lifetime. The layout of the place was sophisticated and modern. Brad assisted me and answered all my questions while maintaining the appropriate Covid safety protocols. read more

WOW! Can I just say, CUSTOMER SERVICE AT IT'S FINEST! This store has amazing selection and the prices were very competitive. I was assisted by the owner, Ronnie Lane. He was very patient with me, answered all my questions and didn't rush me at all. Can't wait for my mattress to be delivered. If you are looking for a mattress - look no more! This is my go to shoppe for all my mattress needs. Wish I could give it 10 stars! read more

Great experience. I finally broke down and bought a ViSpring Signatory mattress and box spring set today. Very helpful staff. I can't wait to start enjoying this traditionally manufactured luxury bed that is crafted using all natural materials. A special shout out to Cody who came to our house to make sure that the mattress and box spring heights were compatible with our existing bed and headboard. Highly recommend this low pressure, professionally staffed purveyor of a good night's sleep. read more

This review is a long time coming. I bought a mattress from Vispring about two years ago. It is excellent and has provided countless nights of good sleep. Thank you! read more

I can't say that shopping for mattresses is inherently an enjoyable activity, but I actually had a good time picking out a new mattress here! Cody was very knowledgable, helpful, and a pleasure to talk to. I highly recommend purchasing a mattress here, especially if you are looking for a "natural" organic mattress with no chemical flame retardants. read more