I recently purchased a mattress for my guest room. Richard was extremely helpful. He even helped me…read moremove my Peloton out of the room during delivery. My guests have been happy with the mattress. I will definitely come back here for a mattress again. It was nice supporting a family business, he was patient with all my questions, and I didn't even feel pressure to purchase right away.

We switched to a king-size bed after having our baby, and Mattress Stop made the whole experience…read moreso easy! We got 50% discount! The delivery was smooth, the bed is incredibly comfortable, and we're very happy with our purchase. Highly recommend!

We had such a great experience with Gary! It was our first time buying a new mattress, and he made…read morethe whole process so easy and comfortable. He was super nice, patient, and never made us feel pressured to buy anything. He even triple checked everything to make sure we were all set. We were surprised to find out we were his first sale at the store because he did such an amazing job! Thank you, Gary, for making our first mattress shopping experience a great one. Definitely recommend asking for him!

Julio was great. Good experience and excited to bring home such a nice mattress. Thank you!read more

Mike Strand was an absolute blessing. I walked in frustrated looking for an adjustable bed & walked…read moreout feeling like a family. If you are in need of a bed you must go and see Mike. He is very informative and will find what you want so when you walk out you are happy & confident with your purchase. Thank You Mike....

Their "Beat Anyone's Advertised Price" Guarantee Is Full of Loopholes…read more I contacted Sit 'n Sleep about purchasing a queen-size Nectar Premier Hybrid mattress. Sit 'n Sleep repeatedly advertises that they will beat anyone's advertised price or your mattress is free. That sounds like a straightforward promise, and it was one of the main reasons I gave them the opportunity to earn my business. I presented two substantially lower advertised prices for the same mattress. Best Buy Furniture listed the queen Nectar Premier Hybrid for $929, with an additional 5% discount using code BESTBUY5, bringing the price down to approximately $882.55 before tax. Best Buy Furniture also identifies itself as an authorized Nectar retailer. I then found an even lower advertisement from Mattress Store San Diego for a queen Nectar Premier Hybrid at $788. The listing identified the mattress by name, size and hybrid construction and stated that it was available for local San Diego delivery. As soon as the Sit 'n Sleep representative heard the $788 price, they quickly refused to match it. I was told that the competitor was outside their "approved dealer" list. There seemed to be no serious attempt to verify whether the mattress was new, in stock or otherwise identical. The advertised price was apparently disqualified simply because Sit 'n Sleep did not consider the retailer an approved competitor. That is a major restriction that isn't emphasized nearly as prominently as the company's bold promise. "We'll beat anyone's advertised price" apparently doesn't mean anyone it means only the selected retailers, locations and advertisements that Sit 'n Sleep chooses to recognize. If the company can exclude a competitor whenever the price is too difficult to beat, the guarantee offers customers very little meaningful protection. I understand reasonable requirements, such as confirming the same model, size, condition and availability. However, if the guarantee only applies to certain authorized competitors, geographic areas, warranty arrangements or other undisclosed conditions, Sit 'n Sleep should state those restrictions just as clearly and prominently as "beat anyone's advertised price or your mattress is free." I was ready to purchase this mattress from Sit 'n Sleep if they honored the promise used to advertise their business. Instead, the experience made the guarantee feel like a marketing slogan filled with convenient loopholes. Customers should ask for every condition in writing before believing or relying on this advertisement. I left disappointed and with considerably less trust in the company.

Angela was awesome and very professional!! i got sealy full…read moresize mattress and power base- tempur 2.0 for my sleep number bed. Thank you Angela!!

We had been to a few well known mattress stores and some gave the snake oil salesman vibe…read more. however we ended up in R Mattress and met Peter, who helped us choose a mattress and even arranged for a temporary mattress to be sent since we were not able to get it by the day we needed it. We got our mattress at a reasonable price and Peter and the other sales staff we spoke with in coordination of the both the temporary and our new mattress delivery were all super helpful and pleasant to deal with.

Wow! If you haven't been here, then you should...for the happiness and health of you and your…read morefamily! Because of this store, I sleep so much better and my allergies are gone! The quality of my life has improved tremendously. I was recommended to come here, and it surpassed all my expectations. 1. Everything in here is actually good for you. I'm so tired of going into "health" or "natural" stores and half the things have chemicals. Not here! The owner is so knowledgable and goes out of his way to provide the safest and highest quality stuff. 2. Paul was so friendly and really concerned about the health of his customers. He shared so much good info with me, and I never felt pressure to buy anything. 3. The prices are great! This place has really competitive prices (even compared to Amazon). And at least here, you can try out the products, have all your questions and concerns addressed, and also get more information about what you're buying. The prices are so good that even though I just wanted a topper, I ended up purchasing a topper, comforter and pillows. And I'm so glad I did because now actually I wake up in the morning feeling rested. Sleeping on natural materials (instead of conventional mattresses with chemicals, VOCs and fire retardants) is the best thing I've done for myself this year. I'll be back for more!

This may very well be a good enough retail experience in store but I caution you if you do any…read morecustom work with Paul. Through email, he was direct but not clear, assuming in some ways, that jargon and language familiar to him in the industry ought be familiar to you--not very forgiving and fairly abrupt, in service ultimately to efficiency, I'm sure. However, for us, a tremendous miss on his part as a service provider was ensuring that we got the product that was right for us. We did not end up with that product because he did not ask us the right questions, and we didn't know what we didn't know. Be very careful working with Paul if unless you know exactly what you want. It can be a very costly mistake for you.

Amazing customer service, I called ahead to see if they had the mattress that I wanted for my…read moredaughter they did. They informed me about the free parking lot in the back , very nice store, clean, they put a sheet on the bed so I could try it out for comfort. I purchased the Snow Max it was the most comfortable bed I've ever been on. I received a discount , I believe the value is quite fair. I'll be back to buy my own bed .

From the start my 8k+ order had many hiccups like screws missing, one side of the king adjustable…read morebed not working, and customer support not replying to my email. Maybe I was just having bad luck, honestly still not sure. But throughout the whole ordeal, Casper Melrose staff always picked up my calls and tried to help resolve the issues. One staff who really went above and beyond was Avelino. He followed up and kept in contact with me throughout the whole process. He listened without interrupting and stayed true to his words. He made sure all the items that had issues were replaced and installed as it should from the beginning. Thank you Avelino!

Many beds to choose from . The service was great…read more Saul was very professional and helpful. Going to recommend my family and friend .

This was hands down the best mattress shopping experience I've ever had. Zack helped us, and he was…read moreknowledgeable, patient, and genuinely honest. He walked us through the different types of foams, springs, and covers, and explained what actually matters (and what doesn't). He knew a lot about the recent changes in the mattress industry. You can try any of the online brands. If they don't have a model, they can get a twin for you to try out. There was also zero pressure or upselling, just thoughtful advice. We ended up buying their in-house brand, which feels comfortably soft but still supportive. When my husband moves, my side doesn't turn into a slope (great partner isolation!). We also spent much less than we expected and left feeling really good about supporting a local business.

I am so happy with my new mattress and want to share my customer service experience…read more Kendall at the West Hollywood store has been so patient and helpful. I highly recommend going to see him for your new mattress. Lori D

Nice selection of mattresses. I bought one of their models, and decided to step it up and purchased…read morethe airloom on sale and scored a floor model, and the return was easy and hassle- free. Spending more for a quality item that I will use 365 days of the year was the only way to go. Catching a sale and or a buying floor model makes it easy to do at Ortho Mattress Steam cleaners work great and makes mattress brand new, along with huge savings on floor model. Airloom is the way to go.

Great place to buy a mattress I hope peter and otto are still around! I had a wonderful experience…read moreshopping here

I just came back for another mattress and I got an amazing deal on a Tempur-pedic again and I will…read morebe back soon when my house is finished to buy more mattresses from these guys. Support your local small businesses as I do !

Just bought full mattress No pressure…read moreGreat showroom Craig and team know their stuff. 5 stars

I'm a chiropractor, and over the course of my career I've gone through a lot of mattresses and…read moredealt with more mattress companies than I can count. Some have been good, most have been just okay, and a few have been downright bad. But let me tell you--I've never experienced anything like Custom Comfort Mattress. I met the owner, Gary Schiller, at a seminar last year and told him about my ongoing struggle to find a mattress that was actually firm enough for me. I've literally slept on board-like mattresses in the past. I asked if I could come in and see what made his store different. I went to the West Hollywood location, and honestly, it blew me away. Gary has an entire section of cut-open mattresses--his and competitors'--so you can actually see what's inside. And what I saw was... pretty shocking. Many of the so-called "high-end" mattresses (the ones costing $5,000+) were filled with cheap foam and glue. A lot of them won't last more than a couple of years before sagging. And don't even get me started on the "bed-in-a-box" models--mostly foam, no real support, and almost all one-sided, so you can't flip them. We spent about 45 minutes going through everything. I asked a lot of questions, and Gary was incredibly knowledgeable and transparent. His mattresses are the real deal--steel coils, cotton, no junk foam, no toxic glues. The toppers are made from organic cotton and natural rubber sourced from actual trees. You can feel the difference immediately. I ended up returning my previous mattress and getting the firmest model they offer with a #4 topper--and it's hands down the best bed I've ever owned. The best part? Their mattresses are flippable. That alone is almost unheard of in this industry anymore. When it eventually wears down, I can just flip it and extend its life. That's huge. I know this might sound like a commercial, but the truth is I haven't felt comfortable referring my patients to a mattress store in years. That changes now--I'll be sending people here without hesitation. They already have 5 stars on Yelp, but from me, it's a million. They also offer a wide range of pricing--from around $1,500 to high-end options--so there's something for everyone. And yes, they even have a massive 10x12 bed in the showroom, which is worth seeing on its own. Everyone there was great, and another big plus: they don't work on commission, so there's no pressure to upsell you into something you don't need. If you're in the market for a new mattress--and honestly, you probably are--do yourself a favor and check out Custom Comfort Mattress. You'll have a completely different experience than any other mattress store.