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    Casper

    4.7 (14 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 week ago

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    Review Highlights - Casper

    I gave Echo a call again and she completely understood and eased my worries that I was being a hassle.

    Mentioned in 4 reviews

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    R Mattress - Santa Monica

    R Mattress - Santa Monica

    4.9(108 reviews)
    0.7 mi
    $$

    I recently purchased a new Stearns and Foster mattress and adjustable base from R Mattress in Santa…read moreMonica. I dealt directly with Mike, the owner. It was an excellent experience. He is very open, knowledgeable, professional, and honest about doing the right deal and the delivery team are top notch. They were very professional, clean, organized, and careful. There are so many mattress dealers to choose from and it's confusing. Look no further than R Mattress. I am recommending Mike to my brother's family and I am sure they will thank me. I have bought a lot of beds over the years and I would strongly recommend this company if you're looking for a quality mattress and a great deal!!

    Where do we begin.... I'll start by saying this... Mike and R Mattress are exceptional on so many…read morelevels. I work in the luxury service business so I know truly what "White Glove" treatment is and Mike/R Mattress tick off every box. The true test or a great company is how they address and handle unforeseen challenges and issues. And this was the case for us and Mike/R Mattress hit it out the park... We are so happy... So much so, that our daughter and her husband just bought a new mattress from Mike.... Thank again for taking such great care of us and provided not only exceptional service, but also the highest quality items... In deep gratitude...!!!

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    R Mattress - Santa Monica - Across from Santa Monica seafood

    Across from Santa Monica seafood

    R Mattress - Santa Monica
    R Mattress - Santa Monica - Memorial weekend sale up to 50%off

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    Memorial weekend sale up to 50%off

    Avocado Green Mattress - Crooked materials that won't fit

    Avocado Green Mattress

    2.3(113 reviews)
    0.4 mi

    We have slept on our Avocado mattress for years, but we realize we are ready for a king size and a…read moremattress with a built in topper. Mya is a calm, thoroughly knowledgable, and attentive salesperson. No pressure, no upselling, we already had an idea which model we wanted, so Mya just followed our lead - before and after the sale. Thank you, Mya!

    I ordered a mattress and foundation/frame from Avocado. I received two different emails to share my…read morereview of each item. I submitted both on the same day, a 2 star review of the mattress and a 5 star review of the foundation/frame. The 5 star review showed up online after a day or two but my 2 star review never was posted. I waited another month and tried to submit the review of the mattress again but with 3 stars. Again, it has never been posted online. I also tried with 4 and 5 stars, each time starting the review stating that this was actually a 2 star review, but none of them have ever shown up online. I would be very skeptical of their reviews seeing as mine has never shown up online. The last time a 2 star review was posted of the mattress I purchased was nearly 3 years ago. I have a hard time believing that is true. Their customer service has also gone down the drain. They started using AI in recent years for customer service questions and you never get your questions answered. They just provide a general statement that sometimes doesn't even pertain to your issue. I had to demand to speak/chat with an actual person to get my issue resolved. I've ordered other items from Avocado -- sheets, body melt, pajamas -- and had loved everything and had impeccable customer service when my order was wrong or I had issues with the item. Those days are gone. AI and I'm sure increased prices/inflation has killed what this company did so well. I'm disappointed with what has become of Avocado Green Mattress. I likely won't be purchasing much from them going forward.

    Photos
    Avocado Green Mattress - Found inside the pillow they sent me, and they claimed this is "normal".

    Found inside the pillow they sent me, and they claimed this is "normal".

    Avocado Green Mattress
    Avocado Green Mattress

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    Sleep Number

    Sleep Number

    3.4(51 reviews)
    0.6 mi
    $$

    Joshua is the GUY. What a special human being. He is super caring and attentive to the needs of the…read morecustomer. Joshua is so positive. I bought my bed from him. He is very Classy & Magical. I recommend the sleep number beds sold in Santa Monica. I love mine.

    The service is so bad I will never be back to any Sleep Number store. Ever. I am looking for a bed…read moreand I will be buying one tomorrow, but not from Sleep Number. First, there was a sign on the door that said back in 5 minutes. Below that was a number if I wanted an "immediate" response. I did not call right away because I am not rude, I mean maybe the person is in the bathroom, I don't know. It said 5 minutes in large print. I have to be able to trust that. 12 minutes later I finally called and the employee said, "I'll be right there, I am just across the street." 5 minutes later another call and he said, "I will be right there." He did finally show up. We got in and he asked how he could help. I told him what I wanted to see and was clear that there was nothing else I wanted to see. He said he would be right there. He then got on the phone with a friend, clearly a personal call--he is loud. He stayed on that call a few minutes leaving me to wait some more. I was there on 9/1/24 at 7 pm. I don't mention horrible employees by name. He then comes up to me and asks my name. I tell him. He then calls me Miss Elizabeth. Now I can't stand that. He has no idea what my pronouns are, but I always let that go because I think it is just a bad habit. But no, he then asks my helper that was with me, I am clearly disabled, what his name is. He is a special needs person and hates to speak. He says his name and nothing else, now that should have given the salesperson a hint. It did not, he wanted to talk to the male, that was clear. I said, "He does not like to talk." That should have done it, but no, he says, "He just told me his name, he talks" and tried to talk to him and my poor helper did not respond and was clearly uncomfortable. I tried to let that go, but at this point I knew he was rude and just had to be right. I asked is this the bed. He said we make them all and anyone will be what you want. He was directing his speech to my helper. I was just so done. How unfeeling, sexist and rude. The place is very small with not a great selection. There are very few seats. It is somewhat clean, but someone get a vacuum out. I sat on the bed and it was clear it was made poorly, it is all air, that is what they say are great about their beds. If the electricity goes out, and mine has 3 times this week with the heat, your bed just will be an uncomfortable mess. And the employee told my helper to lay on the bed, not me the customer. I said no, and he said well you lay here. I mean what is his problem. Their prices are so high for what they are selling. I have now looked at ever bed on the market and know what I am going to get. Again, it won't be a sleep number. I just don't do rude and obnoxious and get off your phone. When you say 5 minutes, have it be 5 minutes or say what it is, people will wait, but you start off badly when you lie and don't even say sorry for the wait. And your beds are not great. Terrible experience and as I said I have now seen, as in been to, all the bed stores and to make a helper so uncomfortable is disguising and he assumed he was my husband and said so. Now how do you know that and why do you think that. My helper and I went home because he was upset and did later say to me, "Why did he try to make me talk when you said no talk?" I told him not to worry, that it was his rudeness and assumptions and sexism, not yours. And their warranty is weak and there are so many better beds out there and for less.

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    Sleep Number
    Sleep Number
    Sleep Number - Josh is the best ! Ask for him when you visit.

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    Josh is the best ! Ask for him when you visit.

    Casper - mattresses - Updated May 2026

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