A ill-behaved guest dog did things to our sectional that you do not want to read about here. Everyone was helpful and patient, from the first contact, David, to Vic the owner to the extremely competent men (John and Fernando) who delivered the finished product. Everyone went out of their way to give us a good experience and we are very happy with the repairs to the frame of our old sectional and our beautiful new covers. read more

I own one couch and am planning to get a chaise Good craftsmanship. And ot super expensive read more

No problem Vic, I shot over my credit card transaction receipt that has all you need. You are suddenly singing a very different tune than you were on our emails/calls back and forth at the time. I look forward to receiving the full refund you just publicly promised. But, we both know you have no intention of sending one. At least I screenshotted your false promise! UPDATE: Just like I thought, Vic is now going back on his word--hope everyone sees exactly how this loser does business. My post states exactly why I waited so long--I didn't want you to know where I lived anymore--and all your information below is a lie. Thankfully, I have the email thread, and so people will knowing what a lying scumbag you are, I will post a screenshot of the exact email that I sent to you (nowhere does it hint at buyer's remorse over the colors). Absolute trash showing your colors once again! For everyone else, you can see from the email thread that we had no confidence he would be able to "fix" the garbage chairs he delivered us. Such little confidence that we rushed to pick up another chair we had dropped off with him to have reupholstered! read more

Sofa U Love - My email asking him the quality of the chairs was so terrible - Furniture Stores Near Me - Santa Monica, California

I posted photos of a chair that I bought...The filling deflated and it was replaced with the cheapest filling that once again is deflated...I was told that he would fix it ( I doubt he has the expertise or once again will fill it with garbage) but I needed to take my review off Yelp before ..Not going to happen and infect I will post this biz on google ..I am unable to use this piece of garbage ..I went back and said " No dice' fix it ..I heard nada ..This place is a serious hazard ...As you can see by my present photos its a non starter .Stay away from this biz ... read more

Thanks for responding Vic, just wish you wouldn't ignore my calls. It would be nice if you lived up to the mistakes your company makes. As David knows, I have a very tall son which is why I needed something custom. The whole depth of the sofa was the size the cushion was supposed to be not the entire sofa! I'm sure you have satisfied customers who come in and choose something on the floor and just change the fabric, but horrible for a custom made sofa! Really??? Had you left me a message or responded I wouldn't be communicating via Yelp. It's all good. Please just have this sofa picked up and refund me or make the sofa I ordered. I will really appreciate it. I know your customer satisfaction is important as you preach. read more

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Just bought a sofa from here and absolutely love it. My mother and sister have both bought sofa's from here as well and have all had great experiences. Wonderful customer service and the delivery was made super easy. Highly recommend! read more

I purchased a new custom coach. We spent $7800 which is a lot of money. The cushions came deformed, the fill is as cheap as it gets even though we paid for the premium option, and the fabric was literally falling apart and shouldn't be offered for coach's. When you sit on the coach the back cushions just collapse. We called and tried working with the store for months to be offered to fix it for thousands of dollars. This should have been done for free. Wayfair quality! Save the money. Don't get ripped off. read more

My boyfriend and I had an amazing experience working with David here. We were frantically looking for a sofa after we had ordered one that didn't fit into our apartment and David not only customized one that would fit, but he was also able to get it delivered in record time (going months without a sofa in a new apartment is not ideal). Highly recommend them. Go check them out if you're in the market for a new sofa! read more

Sofa U Love - Chair - Furniture Stores Near Me - Santa Monica, California

I've been a Sofa U Love fan for over 20 years when I got my FIRST "shabby chic" Sofa U Love oversized chair, ottoman and sleeper sofa with silk and linen floral slipcovers. This month I received my 3rd Sofa U Love sleeper sofa and I couldn't be happier with the service I received from David of Sofa U Love on Montana. Never ever will I go anywhere else to find a beautiful, comfy, cozy and durable sofa of my dreams. read more

Sofa U Love - Sofa U Love shabby chic (Stacy) sleeper sofa and chair - Furniture Stores Near Me - Santa Monica, California

We are so happy with the sectional sofa we purchased from Sofa U Love in Santa Monica! David was very knowledgeable, helpful, and accommodating during the process; he really went out of his way to provide excellent service, even after delivery when we had an issue and requested a change (just a personal preference thing; nothing wrong with the delivery or quality of the product). Will definitely return and refer our friends! read more

David was extremely helpful, honest and personable throughout my process with Sofa U Love! He was very knowledgeable on the right fabrics to select from based on what I was looking for, and was able to replicate the exact design I envisioned! Highly recommend working with David and this store on Montana. So happy with my comfortable and beautiful couch! read more

Sofa U Love - Furniture Stores Near Me - Santa Monica, California

My fiancé and I needed a specific L shaped couch for our new place last minute and David went above and beyond helping and accommodating our hectic schedule. He was such a delight and very dedicated to his customers. We ordered additional covers and he went out of his way to get them to us as soon as possible. He continuously checked in with us to make sure we were satisfied with our purchase. I would highly recommend Sofa U Love and especially David for any type of couch furnishing needs! read more

Sofa U Love - Furniture Stores Near Me - Santa Monica, California

Our recent experience ordering a custom sofa from David was 6 STAR if that was possible! He communicated, and followed up, and kept me informed along the entire process. The sofa turned out spectacular (and we had been looking at Restoration Hardware, HD Buttercup etc and other high end stores). I originally had a great experience with this company years ago so this was my third time, and I have to say, it's only gotten more impeccable. Can't recommend enough! read more

I ordered new Cushins with wrapper with zipper. Sales person Vicky does not comprehend what customer wants, and very irresponsible, she made the sale, and I can't find her. She is out of town, she doesn't feel good etc, etc. Too many different people are running the place. Everyday is a different person, one hand doesn't know what the other is doing. Bad communication between the store and the manufacturer. My original Cushion is lost, they made something I did not asked for. I wanted is my deposit back they were furious. They yelled at me, to a Senior citizen. They did not want to give my deposit money back. UPDATE: Finally I got my new cushions, after 6 weeks thanks to Manager Eugene... They did loose my original cushion, which I liked. They have decided without asking me replacing my cushins with new ones (mine was better). Can you imagine you give your cushion as a pattern, so they can make it exactly to the size, that's the only reason I gave it to them, and they throw it away, wow! Do not go there, if you do your next visit will be small claims court, and law suits, aggravation, confrontation. And final advice: Never, ever, never give cash deposit to anyone, always use your credit card, so you can be protected, and do not sign anything says "No Refund, No Returns" run away from merchants like these. read more

Sofa U Love is the best. There's no reason to look anywhere else for upholstered pieces. David is the nicest guy. He's a true professional and you're in great hands with him...very knowledgeable and extremely patient...wanting to ensure you're completely happy. You walk away feeling really good about your purchase. I look forward to placing my next order with them soon. read more

Not only does this shop have the cutest couches and chairs and everything you need for home but on top of that, everyone who works there is AMAZING. Especially David! I had an issue with my sofa and he went above and beyond to resolve it. And along the way he kept me updated twice a week on my new slip covers. I always felt taken care of and in good hands with David! If I could give 6 stars I would. read more

Part 1: Thank you very much to David, who was incredible to work with through the entire sofa design and ordering process! I am thrilled with my beautiful sofa and the seamless delivery process. David was wonderful to work with - highly recommend him and Sofa U Love on Montana Avenue! Part 2: The covers on my sofa were accidentally ruined by a guest at my home who spilled a beverage. Fortunately, David at Sofa U Love was able to re-produce the exact same covers for my sofa to replace the ruined ones. The fit/match of the new covers with my sofa is perfect. read more

The quality of the chair we bought is great. We went with a beautiful white Ellen Degeneres fabric with paisley embroidery. read more

This store was sold, and I would avoid this place now at all costs. I tried to purchase a new slip cover and he quoted me more than the original sofa even cost me. They don't honor anything from the prior owners and have no prior records. Not a pleasant sales guy/new owner. read more

Wow they were terrific and easy to work with. Thanks for making my 20 year old sofa u love look brand new. read more

I have made several purchases from them -- awesome quality, very fair prices. David is amazing -- super helpful, excellent follow ups. My latest order arrived perfect and on time. Their furniture lasts forever. I just ordered a new slipcover to update the look for an ottoman I purchased years ago. Highly recommend. read more

Thank you David for helping select the perfect Sofa for my new cottage. David is at the store on Montana Ave - he is professional - friendly- polite and really cares about his customers. He made sure my delivery was on time. The delivery guys were Covid safe and careful with my furniture. Many thanks. read more

I have lived in Santa Monica a long time and have frequented this store often. Recently I noticed a huge improvement in the store design and decor! It is absolutely stunning and the customer service was outstanding! She was so knowledgeable and helpful in my decision :) read more

We had a great experience purchasing our couch at Sofa U Love. The beauty of the store is that you can create your ideal custom couch at a reasonable price, and it only takes 4-5 weeks to make and deliver. David helped us pick a fabric that was durable for our life style and stayed in contact with us throughout the whole process (start to finish). I would highly recommend Sofa U Love on Montana to anyone who needs to upgrade their current couch situation at a reasonable price! read more

Lacking in good customer service. The saleswoman didn't care that my finished project on my counter stools was not done well. Her follow up to have them redone and her attitude was lacking. I've used sofa u love for many years, but will never use them again. Sofa u love is coming to pick up my counter stools to re-do them. I appreciate this and will see how they look once they re-do them. Thank you! read more

We bought a couch and two leather recliner chairs from this Sofa U Love about 14 years ago - and they are still our favorites. We just had the two recliner chairs reupholstered here and they did an amazing job! Highly recommend the store and their services. Very friendly, knowledgeable and good prices. read more

Sofa U Love has been my couch store since 2003! I love that I can still go back to them to order new slipcovers etc. Their customer services goes above and beyond and David in the Santa Monica store is fantastic! read more

David and his team were the freaking best! It was the easiest process ever! Not only does my couch look incredible but the service was incredible. They called to follow up, was absolutely on the ball every step of the way! I will most definitely refer all my family and friends and run back to work with them again! read more

I hadn't shopped her in several years was so pleasantly surprised when I visited last week. The space has transformed and David, my salesperson, was so attentive and helpful! I guess the place is under new management, so if you had a negative experience in the past, I highly recommended stopping by again. I'm very happy with the pricing and quality of my new sectional and an ordering a custom chair to match! read more

Tina was extremely helpful in suggesting fabric,colors and sizing. The sofa is really lovely, well made and with classic elegance. The sofa was not quite ready when we left for vacation - so they kindly gave me a loaner sofa so that our friends had something to sit on. The loaner sofa was also great and purchased that too. Unfortunately it would not fit in our upstairs loft. So Tina immediately returned our money. Very professional and will absolutely use them again read more

Highly recommend getting your couch from sofa u love on Montana! David was so helpful and custom made our couch (locally in Hollywood) and had it delivered just in time for our wedding! Great experience and so happy to have stumbled upon this gem in the neighborhood! read more

Thank you David and Sofa u Love!! I have the absolute BEST SOFA I have ever owned. The quality and craftsmanship is TOP NOTCH - I could not be happier. The only thing better than my amazing sofa was the first-class service I received from David when I visited the store a couple of times as well as over the phone and texts. He is incredibly knowledgeable, professional, super friendly and provides a first-class experience for all of his customers. I wish I could give more than 5 stars. Both Sofa u Love and David deserve it. read more

This is our go-to place for comfortable, beautiful sofas. We've worked with David at Sofa U Love Santa Monica for the last few years on both custom pieces and reupholstering and have been thrilled every time. Thank you David! read more

We had looked at a few places for a couch to replace the one I bought in college over 20 years ago. Everywhere was either over-priced, poor quality or not what we were looking for. We happened in on Sofa U Love and now we have the sofa of our dreams! My husband and I were so excited when it arrived and we saw how perfect that we high-fived. David was amazing and patient, helping us on multiple returns to the store to figure out exactly what we wanted. The couch is beautiful, sooooo comfortable and reasonably priced. It even arrived in a timely manner even though we ordered the weekend before everything shut down for COVID19. We are definitely going back! read more

Thank you to David and Sofa U Love for our beautiful new sofa! I needed a sofa right away and he was so gracious and helpful. I had looked in many other stores and the wait times were months long or choices were terrible. I now have a well made incredibly comfortable new sofa in my home thanks to all of David's efforts. I cannot recommend Sofa U Love enough. I would spare yourself the shlep to the furniture stores and go there first. And always nice to tip their dedicated delivery team ahead of time. They are in and out in ten minutes. read more

I came back to SOFA U LOVE #2 on July 31, 2018 to check out getting new slop covers on the couch I bought in June 19, 2004. Yes, 14 years later, Two dogs, two dsughters, and two grandchildren later, I still wanted to continue to enjoy this couch! Vicky helped me pick Out material that would not fade again, because the couch Is in windows with full sun Coming in. Vicky made my experience very pleasant, and I look forwards to many more Years of enjoyment with my Newly customer slipcovers! read more

David at the store provides excellent service. Super responsive, quick turnaround. I needed a change in cushion inserts, and it was done right away and they were returned to me within a few days. Really excellent help and such an easy place to get a sofa. Great fabric selection, too. I would definitely buy another sofa here. read more

I just bought my 5th sofa from Sofa You Love on Montana and I'm so happy! Every one has been great and the customer service is outstanding. I once ordered new slip-covers and I screwed-up the order. I went in and apologized and they remade them and didn't charge me! Go in and see David - he's helpful and knowledgeable and NICE! read more

I just purchased my second sofa in a year from Sofa U Love. The first was a floor model that I fell in love with at first sight. David made the process very easy and was such a pleasure to work with. When we needed to purchase a second sofa, a sectional for our vacation home a few months later, I knew that David could help. We had very specific measurements, the need for a sleeper, and a budget restriction to top it off. David worked with me to build the perfect sectional for our needs AND arranged for his delivery people to make a 4-hour RT delivery that worked with my husband and my schedules. I would recommend Sofa U Love 100%. read more

I hardly ever take the time to write reviews, but as I was washing my white denim slip covers to my Sofa U Love couch that I purchased on Montana Ave in Santa Monica almost 17 years ago (this August I will have had this couch - our ONLY couch for 17 years) and putting them on the original down cushions - I thought "I'm going to write a review about how much I love this sofa. Seriously 3 dogs later (yes they all slept on the couch), 2 husbands later (they slept on it, and I do too) and many, many washings of the slipcovers with a little bleach - IN MY OWN Maytag Washing machine! And the couch looks almost like new - I've replaced nothing (one zipper has broken - just the very end of the zipper pull), but I mean we LIVE on this couch... sometimes I'll cover the seats with a linen cloth (when I know the grandkids or stepkids are going to be jumping on it... and often I've thought I'd like to get some beige linen slip covers for winter.. but the white denim has held up beautifully. I can't even remember the experience of buying it, and whether we brought it to Vegas ourselves in a truck or had it delivered (probably brought it ourselves with furniture we bought from Crate and Barrel - any way - totally recommend!! read more

Sofa U Love - My 17 year old Sofa U Love couch with original white denim slipcovers and down cushions - Furniture Stores Near Me - Santa Monica, California

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