Beautiful store with beautiful pieces. The assistant manager, Miya Polk was superlative. She…read moregreeted me and then went out of her way to explain the sizes, coverings and woods of the Eames Lounge Chair. She knew the product inside and out and went above and beyond to try and get me the best deal. Thank you!

I was looking for an office chair and James did a great job walking me through all the options and…read moreeven let me borrow a chair for a day. Thank you!

Lovely people helping us... genuinely knew their stuff and helped us feel comfortable with the…read moreprocess. The show room is clean and appealing as are the mattresses. Free parking! A very good experience.

Shelley was the best throughout this entire process. She looked into issues I was having with the…read morecorporate phone line and made the buying process seamless. I 10/10 reccommend this store over buying online or the other locations. Ask for Shelley! She even helped me load the mattress into my car! Way above and beyond.

The service is so bad I will never be back to any Sleep Number store. Ever. I am looking for a bed…read moreand I will be buying one tomorrow, but not from Sleep Number. First, there was a sign on the door that said back in 5 minutes. Below that was a number if I wanted an "immediate" response. I did not call right away because I am not rude, I mean maybe the person is in the bathroom, I don't know. It said 5 minutes in large print. I have to be able to trust that. 12 minutes later I finally called and the employee said, "I'll be right there, I am just across the street." 5 minutes later another call and he said, "I will be right there." He did finally show up. We got in and he asked how he could help. I told him what I wanted to see and was clear that there was nothing else I wanted to see. He said he would be right there. He then got on the phone with a friend, clearly a personal call--he is loud. He stayed on that call a few minutes leaving me to wait some more. I was there on 9/1/24 at 7 pm. I don't mention horrible employees by name. He then comes up to me and asks my name. I tell him. He then calls me Miss Elizabeth. Now I can't stand that. He has no idea what my pronouns are, but I always let that go because I think it is just a bad habit. But no, he then asks my helper that was with me, I am clearly disabled, what his name is. He is a special needs person and hates to speak. He says his name and nothing else, now that should have given the salesperson a hint. It did not, he wanted to talk to the male, that was clear. I said, "He does not like to talk." That should have done it, but no, he says, "He just told me his name, he talks" and tried to talk to him and my poor helper did not respond and was clearly uncomfortable. I tried to let that go, but at this point I knew he was rude and just had to be right. I asked is this the bed. He said we make them all and anyone will be what you want. He was directing his speech to my helper. I was just so done. How unfeeling, sexist and rude. The place is very small with not a great selection. There are very few seats. It is somewhat clean, but someone get a vacuum out. I sat on the bed and it was clear it was made poorly, it is all air, that is what they say are great about their beds. If the electricity goes out, and mine has 3 times this week with the heat, your bed just will be an uncomfortable mess. And the employee told my helper to lay on the bed, not me the customer. I said no, and he said well you lay here. I mean what is his problem. Their prices are so high for what they are selling. I have now looked at ever bed on the market and know what I am going to get. Again, it won't be a sleep number. I just don't do rude and obnoxious and get off your phone. When you say 5 minutes, have it be 5 minutes or say what it is, people will wait, but you start off badly when you lie and don't even say sorry for the wait. And your beds are not great. Terrible experience and as I said I have now seen, as in been to, all the bed stores and to make a helper so uncomfortable is disguising and he assumed he was my husband and said so. Now how do you know that and why do you think that. My helper and I went home because he was upset and did later say to me, "Why did he try to make me talk when you said no talk?" I told him not to worry, that it was his rudeness and assumptions and sexism, not yours. And their warranty is weak and there are so many better beds out there and for less.

when I bought my 360 smart bed at the St Monica store I was told that…read morethey do not have this model for me to try. This model has heating and cooling features. However I tested a similar mattress. When my bed arrived I could not sleep! I turned the heating element on and it was too noisy. I called customer service and was transferred three times before I could speak to anyone. Finally I got through and the lady from customer service said we can't do anything about the noise! I told that I wanted to return the bed. She said you must wait 30 days before we can accept the return and the bed frame is a final sale and you need to pay $250.00 to have it removed. You think when you pay more than $14,000.00 for a bed you get a better service! Very disappointed with the bed and customer service. Please do not fall in this trap. They do not deserve the one star.

I went in search of my first mattress as I was moving into a new apartment, and this store and its…read moresalespeople stood out from the crowd by far. Hosia was our main point of contact, and he did a phenomenal job from beginning to end. He asked questions other stores didn't like if you had allergies, acid reflux, etc. and we hadn't even considered how a mattress could alleviate such things. He was so friendly and knowledgeable, you can feel that everyone in the store genuinely cares about you getting a great mattress and sleep. I ended up going with a mattress that was out of stock, so to ensure we wouldn't be sleeping on the floor, Hosia and Matthew kept us up to date on any updates regarding our mattress and got us one to sleep on in the meantime. The mattress and adjustable base have been unbelievable, the best bed I've ever owned or slept in by far. I am so happy with my experience here and will definitely go back to them about any future bed needs!

The experience of buying a mattress can be exhausting. There are a lot of choices, and a decision…read morehad to be made in order to get what I need. The sales representative was very helpful, friendly, and knowledgeable. She made me feel comfortable in making my purchase. She searched for the best deal; thus, I am very happy with my purchase. My purchase was made at the Hollywood Mattress Firm store on Western and Sunset. I recommend all searching for a good deal without paying a super high price to visit this store.

I recently experienced exceptional custom service from Ryan Hanford at the Santa Monica store. He…read morewas personable, attentive and well informed. I had an exchange of a mattress and he made the process seamless. So refreshing to see great customer service!

The staff and store in Santa Monica is great. Though if you are looking for a California king…read moremattress they only have 2 on display so you can test your mattress firmness on any queen size and get that in a California King. Here was my problem re: delivery. They are super paranoid re: bed bugs. I had them fumigated years ago but even if they find one teeny dead one they will not deliver or haul away the old mattress. If the new mattress has a plastic wrapping they will deliver it inside but you have to get rid of the old one yourself. For me it cost me $190 for a hauling service. But I suppose they'll "match any price or your mattress is free!"

I want to share something genuinely wonderful that happened today. I lost a very sentimental pair…read moreof black-and-white scalloped sunglasses that belonged to my late mother. They are irreplaceable to me, and I was heartbroken thinking they were gone. The team at Nordstrom Local Brentwood -- Emma, Greta, Trey, and Danton -- treated me with so much kindness and urgency. Danton helped me get the right phone numbers so I could reach the people who could help. Catherine in Asset Protection at Nordstrom South Coast Plaza reviewed the video right away and discovered that I had walked out of Nordstrom with the sunglasses on my head. That one detail solved the mystery. Because of that, I called my next stop: Free People Movement in Marina del Rey. Haley, Taylor, and Ella had found them, kept them safe, and immediately knew exactly what I was describing. They even said they had tried to catch me when I left. When I offered them a reward, they refused and simply asked for a review. This is what great customer service and basic human decency look like. Nordstrom and Free People Movement Marina del Rey made my day -- honestly, they made my month. I'm so grateful.

This Nordstrom Local is horrible. After charging me $102 for hemming 4 pair of Men's pants, I had…read moreto bring to Nordstrom Santa Monica to correct their work. Further, they said "they aren't a tailor" when I asked for something to be "taken in". This isn't Nordstrom quality service and hopefully the Nordstrom leadership either restarts or closes this location.

I had an excellent experience working with Derek at Mattress Firm. He was knowledgeable,…read moreprofessional, and took the time to understand exactly what I was looking for. He answered all of my questions without any pressure and helped me find the perfect mattress to fit my needs and budget. Derek made the entire process easy and enjoyable, and his customer service was outstanding from start to finish. I truly appreciated his honesty, patience, and attention to detail. If you're looking for someone who genuinely cares about helping customers, I highly recommend asking for Derek at Mattress Firm. Thank you for making this such a great experience!

I had a great experience at the Mattress Firm, 3301 Wilshire Boulevard location.  last week and…read morewant to recognize Mark for his outstanding customer service.  He was knowledgeable, patient, and professional, taking time to understand what I needed and clearly explaining different options. His recommendations were thoughtful and based on my needs, not just the most expensive products. Most importantly, he never made me feel pressured or rushed. He answered all my questions and helped me feel confident in my decision. After visiting three stores, Mark clearly provided the best experience. I highly recommend him to anyone shopping for a mattress--he's a real asset to Mattress Firm.

Dear Emma: I love this location!! It's by far my favorite, and not because of the clothes, it's…read morebecause of the staff! The people who work at this location are why I recommend this one to everyone. They are so funny and have such great personalities, and I always see how hard they work and how fast they're always zooming around. I respect how hard it must be to do all they do and deal with us "enthusiastic" (aka intense) thrifters! I've also seen the managers and staff there have to deal with some REALLY rude and unreasonable people, and they always handle it with more grace and professionalism than those negative customers deserved, haha! They have more strength than me, that's for sure! Much love to everyone at this location, I'm wishing you all a stress free day with no rude customers

I was looking for a shallow crystal bowl for my rose of Jericho plant and ended up scoring two. I…read morealso found a vintage pewter plate that will be perfect for candle making. The store is pretty well stocked with interesting items. My only complaint is the strong odor inside--it was noticeably unpleasant and took away from the experience.