When making a reservation for this restaurant, typically one is very excited. Especially as a miami native, you know the talk that has been going around about this place making it one to visit on your list of good restaurants.
Unfortunately, the experience all around was terrible and very far from enjoyable. Let's begin with the fact that we came here as a party of 9 to celebrate two birthdays on 1/23/2022. Our reservation was at 9:30. We had two guests that ran a few minutes late. The hostesses were very nice and offered to wait for our remaining guests or be sat and start our time limit of 1hr and 40min to eat. (I'm glad we waited for our remaining guests given that our dinner alone took over an hour to be brought to the table).
We ended up being sat near 11pm at night. When we arrive to our table (FOR 9 PEOPLE) they set up three two top tables side by side and expected 9people to fit there. We stood around the table for 5 min trying to figure out how we would all fit and no one came by to help.
We finally called over a manager to help us get situated. He rotated all three of the two top tables horizontally to give us a little bit more room. He did not fix the positioning of any plate, silverware, or the glassware. As soon as he rotated the tables, he walked away and did not even wait to see if his accommodation worked for us. This manager had blonde hair and glasses. So already from the start, we were all unhappy.
Our server, came to the table and seemed to be nice in the beginning. Like i said, we were not in the best mood given the situations in the beginning, but as a server you'd expect to be the one to turn our experience that started on a bad food to end on a good one, but she failed to do so. We ordered apps and entrees at the same time, which for a steakhouse should be perfect so they can perfectly time our meals. From the time we finished our apps, it took over, if not close, to an hour for our dinner to arrive. A manager should've passed by the table and if they did not have time to, then the server should've at least came by and assured us that she knew the food was taking a while and if there was anything she could bring to accommodate us. Instead, no one came by the table and our server avoided our table for at least 30 min. We had empty drinks, and empty stomachs. When she finally appeared to the table, I was the one to speak to her. I asked her where our food was she said it was coming then I asked her "where have you been, we have not seen you for 30 min?" her response verbatim was "that's not true, i've been on the other side of the table multiple times". Mind you, we're 9people squished sitting on three two top tables. I would've seen her on the other side of the table. She asked if there was anything we needed and i proceeded to say no because after sitting with empty drinks and her denying being gone for 30 min i didn't want to order anything else with her.
Later on she proceeded to say "you guys were mad when you sat down, that is not my fault."
She is absolutely correct, It not her specific fault that it took nearly an hour and a half for us to sit and that our table was pulled out of their butt to accommodate us, BUT number one you don't speak to your tables like that and number two it's HER responsibility to change our experience at the table so we can say "it was bumpy in the beginning, but our server made up for it."
She was extremely unprofessional and rude. Just because you have 18% gratuity included does not mean you do not need to work for the tip or at least prove that you are deserving of it.
The food finally came. Our $1000 steak came out cold. The sides for the steak were delivered 5 min later. Our ribeye was ordered with the blue cheese which is supposed to be broiled over the steak, instead it came on the side and we had to send it back to the kitchen. Food was nothing special. The steaks were under seasoned, and just okay. I can name a few other steakhouses where you wouldn't care to spend that much money on a steak because it is worth it.
If you check my page out, i am not one to leave reviews all the time. This experience made me want to write one so that i can show why my experience was not good and did not make me want to promote, recommend or ever return to this establishment. I hope they can provide good service for others because at the end of the day, the restaurant is in a great location and very well designed inside and should be enjoyed by others. I hope your experience goes better than ours did. read more