Note: Please read full review to see the issue and how PaperMart went above and beyond to resolve. I am a small business and have been ordering from Paper Mart for the last few years. We are a concierge gift service so we appreciate that we can order in small quantities for weddings. However in our last order from Papermart we were shorted 8 items. When I called customer service advising them we were short 8 items we were told we had to purchase 100 additional items (100 was the original qty we purchased) and Papermart would pay for shipping. They said what we purchased didn't come in smaller quantities and they were pre-packaged. I advised that I received a box with bags loose in the box. There was no pre-packaging in them. When I escalated the call, and only when I escalated, they advised they would ship 100 to me, but were only doing this because it was for nurses gifts. So they don't give a flying flip that I'm a customer and they shorted me originally. What if this was a wedding? What if this was a corporate party. I would have been shorted product for my event? When I advised they have horrible customer service I was transferred to the manager Claudia. Claudia was condescending, and proceeded to tell me that she was doing me a favor. She also lied and said she had listened to the call when she had not. It was evident because I only asked the 8 bags to replace what I was shorted not another 100. Go to businesses where you matter. I won't ever order from Papermart again. I'll find another company that at a minimum owns up to when they make mistakes. And they don't treat you like crap when you call with an issue. Small businesses have a lot on the line when they can't deliver to clients. At least give your business to a company that wants to help you be successful with your clients and not leave you open for lawsuits. ***Edit to initial review I received a call from PaperMart after posting this review. The company went above and beyond to resolve this issue, including ensuring I received replacements so that I can meet the timeline with my client. I spoke with Jennifer and she advised how I was treated was not PaperMart's core beliefs, nor was it their standard. We worked through the issue in the call, and I believe she understood also the importance of small businesses like mine being able to meet client requirements. I do believe that was a one off issue and have faith I can do business with PaperMart again. read more

My first 1 star review! I never write a bad review but I am so thoroughly disappointed. I have been a customer since 2000 when they were in commerce. I would drive 60 miles just to order from Paper Mart. The girls in customer service use to know me by my first name and I would refer all of my wedding vendors clients to them. Today I happened to be in the area and knew it was close to their closing time 5:00. I decided to give them a courtesy call at 4:00pm to ask them if I should place and order today via online or in their will call area to see if I could get my items before they closed. I didn't really need these items in a rush I was just in the area. The lady on the phone spoke with an unpleasant attitude, asked me where I was coming from and said "I don't think you're gonna make it", "the guys are going to work OT if I do that" etc. I didn't need the guilt trip this woman was trying to send me on or be so negative when I felt like I was trying to be helpful TO THEM. Fed up with the distain in her voice I just simple said "I'll place my order online." Luckily I found another place with much more pleasant people who answer the phone in a more welcoming demeanor and will be sending all my clients, vendors and business affiliates to them instead. I work in the wedding industry and customer services oozes out of the people I refer people too. To all my bridal clients please contact me. There is a better place if your looking for good customer service. If you're willing to sacrifice service with a smile and put up with attitude for a deal then keep shopping here. read more

Another essential spot if you have a business or the need for large paper type items like for wedding decorations or gift bags for an event. Nothing sold in small quantities, I use them when I order plain/blank gift bags and commence to gluing, pasting, double side taping all kids of frou-frou on them including but not limited to rhinestones, earring, dangly trim, fuzzy shit as well as my art to create my 'cadavre exquis' bags. I buy several sizes of bags and keep them in storage as I gradually create and sell them along with the other many things to create as well as try to have a life. I don't care how fun it is, how pretty they look or how well they sell...250 hand crafted gift bags is a lot of work, so I'll take my sweet artistic time. They always come out better that way. I've been here to pick up orders if I'm going to be in the area for other supplies, otherwise, a phone order is quick and easy. If only the UPS man would carry shit upstairs. Stupid UPS. read more

my mom found this retailer and liked their products, so i ended up ordering most of my wedding decorations from here. note that this place only works if you buy things in bulk. items we ordered were: *silk flower petals *satin ribbon *paper shopping bags *party favour boxes *party favour tins *floral tape *organza sash *coil wiring total was about $200, which i think is a bargain considering how much we ordered. shipping would have cost around $20 if we chose to have the items shipped to us in northern ca. since my cousin lives in orange, i called customer service and arranged to have him pick up the order. from my understanding, he stopped by, gave them the name & order #, was given the box, and put it in his car. seamless process which only took a few minutes. when he delivered the box to me, i saw that everything was packaged nicely, to avoid damage, and the items were exactly what i expected them to be. my only complaint would be that they only open mon-fri, 8-5, so weekend pickups are not possible (nor late evenings). there were a couple of times i called their customer service around 8/8:15am, and no one picked up the phone, so they were not always prompt in opening their business for the day. overall, i really liked the quality of their products and the pricing for bulk orders was great...definitely a huge $$ saver on our wedding expenses. i would recommend this retailer to all future brides and grooms. read more

Went here based on a recommendation of a friend of mine. I needed a place to find cheap and decent quality bubble mailers for my ebay business. If you go to Target they charge .75 cents per unit for a 6x10" bubble mailer. At Paper Mart, they charge about 0.13 cents per unit in a box of 150 bubble mailers. They can ship to you for a nominal fee or you can pick it up at their Will Call. Going there was an experience as its a very large warehouse and they provide other goods such as boxes, paper goods, birthday stuff, etc. Going to a large warehouse direct to the manufacturer you will need to go straight to the docks to pick up your goods, after you sign the dock paperwork with the Will Call people. The dock workers are busy going around getting people's orders so it takes some time. In my case it took about 10 mins to get my stuff but the workers are very friendly. You will need to pick up your goods at docks #2 and #3 but just stick with dock #3 as most people seemed to have hung around there. Overall, a good experience and a big cost saver to me. read more

They have almost everything you need for packaging, arts & crafts etc.. But shipping is expensive and if you want to PICK UP items same day you have to pay $20?? I wish companies will change policies for the benefit and welfare of their clients not to punish them. I picked up items before too and even if it's a will call wait is long so I can't fathom that extremely expensive same day pick up fee and something unheard of. Drive to our warehouse. Go through traffic, spend on gas and pay for personally picking up what you bought I'm sure there will be vendors that will be happy to provide a better service. read more

I suppose it all depends on WHAT you order. I was 100% happy for many years but recently not so much. I order boxes for mailing valuable LP's and over the past 2 years the quality of the boxes has dropped significantly. It seems that PaperMart changes suppliers from time to time in efforts to save money etc... All I want is the old boxes back. I have tried numerous other suppliers and none of the boxes are as good as the old PaperMart ones. Unfortunately papermart will not share their suppliers which would allow me to order them direct. PLEASE BRING BACK THE OLD VARI-DEPTH MAILERS. The new ones are terrible and flimsy and do not match the photos or description as they are not 200 test. Buyers beware. I will update my rating to 5 stars if they bring back the old mailers. read more

This place is as good as it gets for any boxes, bags, and ribbons you may need. It is no frills and serious business, but the prices are insanely great at the customer service is awesome as well. I needed organza bags for my upcoming Etsy jewelry shop, so I made the drive down. I walked into this really nondescript warehouse with a tiny section gated off for customers. I sat down at one of the three phone areas (you actually call one of the operators, let them know you are in the warehouse) and looked through the catalog. Once I decided, the operator was super helpful. When the color I wanted was discontinued, she asked me what I was using the bags for. She suggested sizes and types. I need to go back soon (how could I forget the boxes??!!!!!) and know I'll be getting the best price around. read more

I usually don't order from websites that I'm not 100% sure about, but Paper Mart was a great find! Paper Mart was a great solution for putting together my welcome baskets for my wedding guests. I got craft brown paper bags in a couple of different sizes and they turned out wonderfully - plus even with shipping they were cheaper than walmart, amazon and any other store I visited :) The shipping was on time as well - I will certainly order again from them in the future! read more

Ok so I used to love this place to get all my packaging for my jewelry business but my last order was not so great. I ordered 75 cotton natural muslin bags and 100 Kraft jewelry boxes. The muslin bags came smelling like mildew and I had to rub them with dryer sheets several times before being able to think of using them for packaging. To top if off the Kraft boxes came with a very yucky order of what I can only describe as animal urine...:/ Not sure what's happening in their storage room maybe I just got a bad batch or they need to take better care of their inventory. Needless to say I'm going to order elsewhere. read more

Paper mart is the place to go for all of your box, bagging, ribbon (and so on) needs. I was going to Box City in Pasadena, but those fools are expensive; especially if you start buying in bulk. Paper Mart's prices are very good though. We found Paper Mart in the universe of crap called the internet. The website isn't terrible provided you vaguely know what you're looking for. If not you can go to the warehouse and they have catalogs and plenty of display items to look at. You can save money on delivery if you do a pick-up. They are pretty fast too, I've been able to pick it up the same day I order it. The staff is polite and helpful. You just gotta make a little small talk and be nice too. Check it out if you need some random boxes and/or supplies. read more

The products here are really cheap and the fact that they have will call is amazing. I bake a lot and need to order bakery boxes in bulk. Looking at other websites, sometimes the shipping can easily be 50% of the total cost! I'm so glad I found this place in Orange County. Their selection is amazing and their customer service rocks. I ordered some boxes Thursday night and it was ready at will call at 8am Friday morning. I love the efficiency of it all. Also, if you're a bride to be and planning to do a lot of diy wedding stuff, I'd definitely suggest looking at their website or their catalog. They really do have a ton of great stuff for giveaways and decorations. read more

I was/have been a 20 year customer. In the City of Commerce days, PM's customer service was top notch. You were known on a first name basis by all levels of the company (from the VPs to the security guards). My company could call in an order and 30 minutes later, pick it up at will call. If we needed it delivered, they had it at our door the next day. Now..... Now, we all are just numbers to them. Instead of quick turnarounds and quality customer care, my orders take longer to process, I wait three times longer for will call pickups, there's no human element towards the concern of my needs. Their prices might be reasonable but they're not the best deal in town. Kudos for growing the business. I just dont stick around with companies that compromise their integrity and turn their backs on the voices of the customers that helped forge the bedrock that their company sits on.. I'm not sure what changed along the way but farewell to whoever is left with a pulse at Papermart. It was fun while it lasted. read more

I placed some orders on March 7 and chose FedEx ground shipping for March 8 delivery and they charge $13 something for shipping which is really expensive but I need the merchandise for my presentation on March 8 night but I never get any shipping information n never received my order. Wrote a letter of complaint and ask for my shipping money back, they said that they haven't ship the orders and no guarantee that they will be on time Why bother to put the arrival date if you can not meet the arrival date ?? So better be careful with them, check and make sure if they can ship on time. Very disappointed read more

I found papermart on the internet maybe 10 years ago, I bought a couple of cases of gift bags from them so that I wouldn't have to struggle to find gift wrap come xmas or birthday time. I've bought a handful of other things from them over the years, favor boxes for my wedding, cake boxes for my husbands hobby, ribbon, rolls of butcher paper, etc. The prices are always good, better than good, great. They're local to the LA/OC area, so when they deliver, it's not a 7-10 day eta via UPS ground, it's next day via their own fleet of papermart trucks. The quality of their products have always been great, prices are awesome, selection is amazing. They have no issue delivering small orders to residential areas, even though it seems like they cater to businesses and commercial areas. 10 years later, I finally ran out of gift bags so I ordered more. Their service and quality is still top notch. Still a fan. read more

If you need any sort of packaging for gifts, shipping supplies, tissue, paper bags, cardboard boxes: WHATEVER - this is the place to go! I think their prices are really reasonable. They have great customer service.. Some bags I wanted were $7 thank another site I looked at, so I just sent them the link and they totally price matched the bags for me. Pick-up is awesome and saved me $10 in shipping. The people were super friendly, my order was picked up fast and everyone was really cool. read more

HUUUUGE!! The owner/owners of PaperMart must feel like gods of the stationary world as they cast their sights upon the vast warehouse floor and ceiling high inventory! Awesome bulk prices on many things- read more

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I come here for all my packaging! I started ordering online years ago for my small business but recently I started picking up my order to avoid shipping costs especially when I have a huge order. Their shipping costs are good however if you are thinking if shipping. They have everything from plastic candy bad to bubble wrap to washi tape. They have the best prices and the best selection! read more

I love PaperMart. I've been shopping online on and off over the last 7 years and their products are always great and the pricing is fantastic. I've purchased craft jewelry boxes and ribbon to cupcake boxes and the quality is always there. read more

Paper Mart - Homemade cupcakes with PaperMart boxes customized by me. - Arts & Crafts Near Me - Ontario, California

I recently used Paper Mart for a huge (30K+) order of shopping bags for a promotion my company executed. I cannot say enough that this is an amazing company. The professionalism of the staff, the planning and the overall communication was top notch. Highly recommended! read more

Great prices, fast shipping. I have quite a few suppliers for my soap business and have whittled down the "packaging supplier" to this and Office Depot! It's great for ribbons, crinkle shred paper, bags ... everything I need, as long as I need 1000 of them! read more

So I bought a bunch of boxes from Boxandwrap.com over two weeks ago and STILL haven't gotten my boxes (they delayed in sending my boxes after I resolved a question I had answered days earlier) and then UPS had a routing problem and delayed them an additional five days. I called Papermart in the morning, and picked them up half an hour later. Amazing! read more

This is an update on my recent review: Karen Jennings - Manager, Customer Support reached out to me after my review to let me know that she was concerned that I had received service not in standards in line with Paper Mart standards. We spoke at length regarding points in the review, and others not in the review. She assured me that steps would be made to return to the standards of service a customer expects. A week later they had their annual parking lot sale, and I did come by again, that Friday. I overbought for the size of my vehicle, and asked at the same office window if they could hold a stack of boxes for pickup on Monday. Not only were they accommodating, but friendly and efficient. I missed seeing her that day, as she had begun work early for the sale that day. Monday, the day I was to return was the 2nd day of the 102' heat, and I emailed her to let the office know I would be in one day later. She took care of that. When I returned, the office had smiles, the windows were up (so the customers can hear the office people) and they let Karen know I was there to see her. We had a nice talk and I let her know the pleasing changes made, showed. I won't hesitate to continue patronizing Paper Mart. read more

My first time ordering from Paper Mart. No hassle. Fast delivery. Quality is great. I will do business with them again. Highly recommend. Thank you Paper Mart, Fragrance Flora and Designs. read more

Great place to get office supplies. I'm a happy returning customer! 5 stars if they are always in stock of what I need. Thanks! read more

This is an updated review. Good customer service and consistency are two important qualities I look for in a business. Since my last review PaperMart has reached out to me and reassured me that customer service is a priority for them. A tip for anyone who's experienced problems with their order, I was advised to ask for a manager if the customer service is lacking so that they can make it right. The reason I am giving them four stars is because the items I need are still out of stock. Now that I know PaperMart cares about their customers, I will be giving them another try. read more

This place is cheap, but PLEASE order through their website beforehand. If not, you'll end up shopping through their website anyway from a very slow internet connection AND THEN using their phone line to try to order through their customer service with static noises in the background. Overall, from parking the exiting, it took about an hour. However, if you order beforehand, it would take about 15 minutes. So... If you want to head over here, I recommend it, just order beforehand if you're in a rush or impatient like me. There is one more thing I do need to mention, I wasn't happy with being directed to pick up my items at the loading dock area where trucks come and go. I was actually concerned about my safety if one of the trucks have happened to not see me, but whatever. I didn't get hurt, so now fowl here. read more

If you do a lot of party planning or just want to hoard gift packaging items and food containers, you should check out the stuff offered on Papermart.com. I don't know why I didn't discover this place before! It's not super convenient to the freeway, but the prices and ease of ordering made up for it. It was easy to set up an account online and pick up at will-call (to avoid shipping fees). I've ordered things the night before and picked them up the next day by 8 AM (It will say 9 AM but if you arrive early, they'll just expedite your order). Just be careful to read what you're getting because I didn't realize when I ordered plastic food containers that the lids were sold separately. Good thing I checked before I left, so I was able to order the lids onsite (they have phones to order at will call) and pick them up at the loading dock. Service has been great so far. read more

I found this place online because I was looking for ribbon in bulk at a discounted price. The quality of their products is good and you definitely get a good deal. You're also able to pick up your products at their warehouse which saves on shipping if you live close enough to pick it up. My major complaint is with their pick up process. I placed my order online and opted to pick up my order at the warehouse because it is close to work. I figured this would be a simple process; go in, give them the order number, sign for the package and leave. I had to wait in line to be helped, not too bad of a wait. But then you have to wait to have your order "processed" which takes another 10 minutes; longer if you have a larger order. Then you have to go around to the back and wait for them to call your name, which is where you actually receive the products. I waited for about 15+ minutes and finally called their customer service on the phone to ask if I could reschedule my pick up because it was taking so long. While I was on hold, my order finally came out. This entire process had taken about 35 - 40 minutes. If you're like me and trying to pick up at will call on your hour lunch break, forget it. read more

I really love buying stuff from Paper Mart. I sell on Etsy from time to time, and I have a huge penchant for buying in bulk, so this place is heaven. You can find boxes (paper, wood, metal, etc.) and other containers of all kinds. I'm particularly fond of the kraft boxes for my custom carved antler jewelry--I like to stamp the lids with a stamp I made myself for one-of-a-kind packaging that was very inexpensive. Lately, I've been really into mixing my own teas, so I bought a bunch of windowed tins (round and square) to give my blends away in. I've researched a lot, and I haven't found another place stateside with such excellent pricing. Plus, even with the economy shipping, it's at my door in 7 days at the latest. Their customer service is outstanding. I prefer to order online, but I was having trouble 2 orders ago and called in. Marilyn C. was great--courteous and friendly--I could hear the smile in her voice. Because of the customer service, ultra-fast shipping, and fantastic pricing, I not only give this place 5 stars, but I'll offer up their name to anyone who asks for a good supplier of paper goods, containers, shipping supplies, wedding and shower supplies, etc. read more

Just received my order today on time as promised. I live in Las Vegas and found this company online. With graduation happening in a few weeks I needed to find ribbon for my lei making. Put my order in Wednesday at 9pm and received it today Friday on my doorstep. Good quality ribbon and with good pricing. Will definitely be my go-to ribbon supplier. Thanks Paper Mart! read more

Amazing customer service! I placed an online order with Paper Mart today, but was still searching for a product that they seemed not to have. After googling and googling where to find it, Paper Mart came up! Turns out that on their website, rolls of mylar are called 'colored mirrorized metallic film rolls'... yes, it's quite the mouthful. So I called their customer service line, sure that I had time to add the items to my order - only 10 minutes had passed since I placed it. The customer service rep Audrey told me that orders fly through the warehouse, and when we looked at my order status, it had already been processed! Audrey spoke with her manager and very kindly offered to send out the mylar rolls in a separate order with complimentary shipping. I was delighted and very satisfied with the interaction. Thank you, Audrey! I'll be back soon for more pretty paper!! read more

$13.50 for fifty 8" pizza boxes for my kid's bday party favors. Looked on Amazon and prices were upwards of $1 each. I started to consider asking a pizza place to just sell me empty boxes. But I needed at least 20 boxes. Luckily, I remembered Paper Mart and started to search the website. I found what I needed and made my husband pick them up at the warehouse. Unfortunately, he had to wait almost an hour. (I'm glad it was him and not me.) Thanks, Babe! read more

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Paper mart is a great company! They are always helpful, prompt and on time with products. Great customer service. Fair prices. Good products to choose from. No wonder they are successful! read more

I've been buying from Paper Mart for years. They have great products, great prices. Just received another order from them and had to write this review because I'm so impressed with their super fast shipping. read more

I ship things with eBay and this place has the best stuff! Quality is there, and prices are competitive. The thing is you gotta pick it up yourself to save on shipping costs. Best of all they seem to have a brain. read more

Worst company customer service, shipping and shipping prices. Really, really really wish i hadn't given them a fifth chance. They delay orders, charge five times an items worth for shipping (if you are lucky) and their customer service makes Comcast customer service look like five star luxury service. read more

I am so lucky that I live right down the street from this place! I get all my cake pop sticks, cupcake and cake boxes and ribbon in bulk to save money!!! Prices are great and you just order on line and go pick up at their warehouse...easy, painless and simple! Quality of the products are awesome and the selection is even better!!! : ) read more

Their prices are hard to beat but it's a shame they've closed will call pickups during this time. I get it, I understand times are weird right now but They could easily handle it by asking the people to just remain in their cars until their order is ready or other easy methods. I mean this place is HUUUGGGEEE both inside and outside so there's got to be a way to accommodate this. read more

I love their website. So much to choose from and great price. Easy way to order, with no additional fee the items are ready to pick up next day, you can even choose the time. The people are very friendly. They all work hard and fast. A true role model for other retailers!! read more