They stole $6000 from a disabled senior. Tried to return or exchange a 4 month old brother embroidery machine that was maybe used 5 times, and was offered nothing but, "try selling it on ebay". Shame on you!!! read more

They are not honoring their full value trade in policy. Also, my machine was missing some accessories, I think I received a used machine. Don't buy from them. read more

The manager, Linda, is so knowledgeable, patient and just down to earth. She hears you and worked with me to be sure that I am more that just a satisfied customer. She wants her customer's to be happy and works toward that goal. read more

I would advise anyone needing service on their sewing machine not to use Moores. We had the unfortunate experience of dealing with Adolfo Camarena in Brea. I understand that things have gotten very expensive, although Mr. Camarena should cool his jets a bit when dealing with customers. We purchased the machine from them a few years back and my wife is a light user. I made the critical mistake of questioning their repair price and lack of any explanation as to what is included. Mr Adolf became very arrogant and testy with me. You would think that they could have a better attitude with a repeat customer and be a little more customer friendly. Find a better repair option than these clowns! read more

I purchased a pre-owned Pathfinder embroidery machine in November 2025. I've owned this machine for approximately 3 months. I've only been able to use the machine for less than 5 hours. It's been in the repair shop twice. I had to pay for the warranty repair out of my pocket and have yet to receive reimbursement. The staff is friendly and sure wants to sell you a machine. But I think I was sold a lemon. I'm very disappointed in their lack of customer service. read more

We needed a new vacuum so decided to stop in. The selection is of high end quality vacuums, not the type that you could purchase at Costco. We were immediately greeted. We explained that we needed a vacuum good for pet hair on hardwood floors. They demonstrated and explained their top choice and how it was different than other models. The price was comparable to other stories, so we decided to purchase the Miele vacuum. I love how easily it glides on the wood floors and picks up any debris in close proximity. We were also fascinated by the huge selection of high end sewing machines that they have on display. Would purchase from again in the future. read more

It is so sad that MOORE'S SEWING & VACUUM Brea IS DISHONEST! I took my sewing machine into MOORE'S SEWING because the thread was getting knotted & then it stopped running . I left it there , they looked at it . I was told it needed a new motor & that the motor for my machine is no longer available. They said I needed to buy a new machine ( nothing less than $800 in their store) I can't afford a new machine! So I brought home my machine & did some research. I found Upland Sewing & Vacuum! It was SO WORTH THE DRIVE! They were able to fix my machine! It was a loose wire ,needed to be recalibrated,& cleaned for $125 bucks! SO WORTH IT! It works great! UPLAND SEWING & VACUUM IS HONEST ! read more

Great customer Service. Knowledgeable staff. I took one on one training to learn features of my Babylock sewing machine.

I drove out of my way to buy a machine after reading the reviews. There were several people In the back assembling equipment but only one man at the register. No one greeted me, nor even glanced my way. i circled the store slowly and looked intently at several machines but since no one seemed interested in asking if i needed help, so i left to take my business elsewhere. read more

I'm new to sewing and wanted a quick class to get me started. The class was very helpful.

Was treated very nice and professional. Hit a shirt tour and will definitely come back for some classes.

RACIST!!! DO NOT COME HERE IF YOU ARE A PERSON OF COLOR!!! Came in to look around & buy some beginner items & no one welcomed me in or asked if I needed assistance while walking around. I grabbed a few items & was ready to check out & stood at the counter for about 10 mins while I looked around to see if anyone would at least let me know they'll be right with me. All I got from both employees were dirty looks so I walked out & took my money to Michael's next door. DO NOT SPEND YOUR MONEY HERE. Take your money to the Michael's next door or a small business that actually appreciates someone's hard earned money regardless of skin color or background! THIS BUSINESS SHOULD BE ASHAMED OF THEMSELVES read more

Good old fashioned service!! I went there because I needed help with my central vacuum powerhead and but found out that they do not service central vacuums. He asked me what my issue was and I explained it to the man. He helped me by opening up my unit and identified what parts I needed and even made a phone call to see where I could purchase the parts. WOW, I was blown away with his help. I will support this kind of business all day long!!! Thank you Moore's! read more

I recently bought a Chorus Sewing Machine from Moore'. Being as I don't live in Ca, I had to call them. Lily was the one I spoke to. She was very friendly and so helpful. She answered all my questions and concerns. I got a fabulous deal and have enjoyed this machine so much. Even after receiving it, Lily is still there to help and answer my dumb questions.I also bought a Jazz II last year from them. We have Baby Lock dealers here but, I can't get the service that I will do at Moore's Sewing. They are very positively a 5+! God is so good! Sandie Graham read more

Aaron greets me by name when I walk in the store and asks what he can do for me today. They provide great vacuum service! I've just purchased my third Miele vacuum from Moore's in 30 years. My 30 year old Miele still works. Just a TLC service as needed to keep it in great working order (it's not used regularly anymore). This time I purchased a stick vacuum for quick clean up. Aaron took the time to show me how to set it up and use it and gave me some great tips. I wouldn't buy or service a vacuum anywhere else! read more

My husband and I went into the Brea Moore's Store this morning to find out why my needle threader was not working on my Juki sewing machine. Aldopho took a look at it, fixed the problem and gave some valuable advice; all within 15 minutes! Aldopho has gained my trust for all my Juki needs. read more

UPDATE: There really are no words to describe how AMAZING the service here is (I'm still in a bit of shock as I write this review!). Manny called back saying the piece wasn't in their inventory but that I could still come in to have my sewing machine inspected. I brought my machine in, and Manny inspected it and fixed it without charging me anything!! He even stayed later than he was supposed to stay because I live a bit far. I'm so glad I found this place on Yelp. Also, at no point did I ever feel pressured to purchase anything from this store, which is saying a lot during these times. However, once I learn more about sewing and go back to work in a few weeks, I will DEFINITELY be making the drive back to support this business. I will also be recommending this place to my family and friends, but I definitely wanted to express my deep gratitude for this business on Yelp. Lastly, if you are thinking about going to this business, just do it! There are social distancing guidelines in place (with masks and hand sanitizer at the front), the store is very spacious, and everything was very clean/tidy. ------------------------------------------------ My sewing machine kept getting jammed, so I called this place and spoke with Manny who was extremely helpful. I haven't physically gone in yet for any service but he offered to look at my sewing machine tomorrow to confirm which piece is indeed faulty. Manny was also extremely nice answering my many questions (never had to get a sewing machine fixed before), and I appreciate his patience. I was also nervous about social distancing guidelines (especially with the rise of COVID cases in California, I have been avoiding going out unless needed) but also need my sewing machine to make more face masks for work. Manny stated everything the store is doing to maintain social distancing for everyone's safety, which I appreciated. Will update my review after going in tomorrow. read more

Recently discovered that most places that service machines are either half of the price of Moores. Feeling like I have been fleeced, and I'm not happy. Took my machine elsewhere after it seized 2 months after "maintenance." They had my machine for almost three weeks. I had to call to find out when it would be back. I do not recommend taking your machine to this facility. read more

I took my sewing machine here to have it checked because the thread kept bunching up. The lady that waited on me immediately took the machine and tested it to see what the problem was. She showed me the problem which did not require any servicing and I was not charged anything. She was knowledgeable and helpful. read more

George, Karen and Linda (Brea store) are just fantastic to work with! I bought an entry level sewing/embroidery machine a month ago and attended several classes to learn to use it and I was instantly creating projects! This is surprising since I'd never used a sewing machine before. At a class this week, I met another lady who got a REALLY great deal on a refurbished high end sewing/embroidery machine and after sleeping on it, decided to go back the next day to see if they could find another deal like that for me. Well, George happened to be there and he and Karen found me a near-new machine with less than 10k stitches on it!!! Needless to say, I came home with a MAJOR upgrade at a GREAT price. These folks really know their machines and supplies, and make themselves available to help their clients and answer every question one could have...and as a super-newbie, I have an overwhelming amount. :) I look forward to spending many more happy hours there learning to use my new power tool with thread and mastering my new hobby. I am thrilled to be part of the Moore's family of clients. read more

Highly recommend, very friendly and helpful! Exceptional service and great experience overall!

I put a sewing machine on layaway a couple months ago. And I wanted to pay it off since last week. I called several times to speak to someone. Manny called me back today, He explained to me with everything that's going on with the coronavirus the store was closed. I told him I want to pay it off. He was very helpful to looking into it. He upgraded the model of sewing machine because it wasn't available. He was very prompt with making phone calls and getting back to me. He took care of the matter and assured me They would be delivering my sewing machine with in a few days. Thank you Manny for all your help, you're the best. I'm happy that I'm getting my sewing machine and a plus (an upgrade on my model). Thank you for your wonderful customer service and your pleasant to talk with. Good job Moore's Sewing for hiring a cool person with wonderful customer service read more

This was an amazing place!! JC did an excellent job on my sewing machine!! Wonderful people, patient and efficient!! Would definitely come back! read more

I am new to embroidery and I had some questions regarding thread. I learned a lot and all my questions were answered. I bought a couple hundred dollars of thread. read more

I am so thrilled that there is a Moore's near my home in Orange County. Everybody there is extremely helpful with whatever issues you encounter with your machines. I have bought all my sewing machines from them. All the staff including Manny Maciel, Karen and of course George himself always ready to lend a hand and treat you like family. read more

So impressed with Manny today at Moore's Sewing! My machine has been giving me trouble and I was able to bring it it and he was able to explain why it was not properly working and some of the features on my older machine I did not even knew I had. He was very patient and kind making sure I understood how to properly use it so this problem would not happen again. Very happy with the people and the service! I will be back! read more

Extremely impressed how George Moore, staff and family are helping individuals with their sewing needs. They are responsive, friendly and ready to support us. Even with the current California mandate for stores be closed during the current crises, we are grateful that George is available. He can be contacted via email at: george.moore@moores-sew.com read more

I have been a customer of Moore's for 9 years. I've bought 4 machines (1 sewing machine and 3 embroidery machines). I have had such a great experience with the quality of their machines. I'm particularly fond of the Brother machines. I get my machines serviced regularly, so the CPP is a must. The classes are great, and everyone there is so friendly. George himself sold me my 3rd machine and he is honestly the nicest most helpful person. I am so happy I found this place. read more

I just want to say how helpful the Owner and the staff was at Moore's Sewing. George Moore wrote me personally and found what I want and had it shipped to the closest store for me. He went way beyond helpful. Brie helped me in the store and was so awesome. She took the time with me and got my new machine sewing beautifully. I ended up with a new sewing machine and then I got a Brother Embroidery machine. Lucky me. Well, it is my birthday, Anniversary, and Christmas gift. That's great, I have a gift that I want and I can use! My husband doesn't always hit the mark. If you know what I mean. read more

VERY disappointed in the customer service at this store. I walked in and was not even acknowledged for the 15 minutes I walked around looking for the sewing foot I was trying to find. Shortly after another woman walked in and was immediately asked what she was looking for and if he could help her. What a TERRIBLE feeling. I was so looking forward to this store opening and will not be returning. read more

*note... this is based on one time here, but w/ good reason* So I have a Dyson 40 vacuum and there was a problem with it. I called Dyson, they set me up with Moore's. My assumption is they contract to shops like Moore's to do their repair as part of Dyson's warranty. Anyway, when I called Moore's they told me to bring it in and that they typically send repairs on a truck to their repair location and could take maybe 2 weeks. So I bring in my vacuum, expecting to tell them my claim ticket and to wait 2 weeks. This guy (I think Aaron) greets me IMMEDIATELY when I walk in and asks what's going on. I show him my problem, he gets on the floor with it, fixes it within 5 min (maybe less), explains the problem, even joked when I said, "I thought it'd take longer." He said, "Oh, you got the spiel about 2 weeks? That's just what we say. Doesn't always happen." In short..... SUPER GREAT SERVICE!!! I would 2000% recommend anybody with machine repairs to come here, simply based on the service. To me, service is (mostly) everything. SUPERB SERVICE AARON!!! read more

Brought my machine for repair. Was very frustrated with it breaking. Moore's fixed it in a timely manner. Adolfo was great! He took the time to explain how to use the machine to prevent any future problems. He knew the product well and was very patient. They offer free classes on how to use the machine. (Wish they would have it on weekends for us working folk) but will try to make it. read more

I love this place. Aaron is my rock star. All the sales representatives are very knowledgeable, helpful and extremely friendly. So far to date I have purchased my Koala Studio, Quattro 3, Imagine, Scan & Cut and more. The Sew Fun Club is so fun. I've been coming here for years. They always have the latest Anita Goodesigns. I love this place!! read more

I had one of those portable sewing machines, a Brother CS6000i. I had it for 5 years until it got broken. I read good reviews online about the Moore's store in Brea. I took the machine there, as soon as I walked in a guy greeted me, he was nice and polite. I explained to him, I brought a sewing machine for repair. He looked at the machine like it was from the 19th century, I could see it on his face. He run the machine for a bit and said it was going to cost $199 to repair it, that I was better off buying another one from them. I said no thank you, and walked out of the store. He was clearly not interested in fixing my machine, he wanted to sell me a new one. I'm giving the store 2 stars because it's a very nice store, like a sewing machine wonderland. If you are looking to buy a sewing machine, that's the place to go, if you want to have your machine repaired, go somewhere else. read more

I accidently wrote this review for the Corona Store, my experience was at the ORANGE LOCATION. I am very satisfied with the level of customer service I received at this shop. When I walked in the door, Alex was ready to look at my machine. He took the time to carefully evaluate every possible problem that could be causing my machine to not work properly. His customer service skills is what sold me to this shop. After not being able to pin point the problem, he offered to have Eric take a second look at it, so that I could make an educated decision on the fate of my machine. Eric's expertise with Brother machines determined that the problem with my machine was that was severe timing issue. Thank you very much for putting so much service into Customer Service. See you soon. read more

Another great morning at Sew Fun Club and great sale on fabrics. Love the staff here. Always so helpful. read more

Moore's Sewing Machine & Vacuum Centers - Having a great time with 14 other women tonight at the Anita Goodesign project class. Can't wait to sign up for the next one. - Fabric Stores Near Me - Brea, California

Top notch SERVICE!!! Aaron hepled me get a sock out of my new Shark vaccume...I had tried everything :( HE DID IT IN like 2-3 minutes) while I was there!!! Really nice to have FAST help that day!!!! The vibe in this store is SPECIAL... read more

Went to shop for a new sewing machine and was helped by by some lady then while helping me she then walked away and had some guy help me, probably because she knew I wasn't going to spend 1000's of dollars. This guy was in the middle of showing me a sewing machine then turns around right in front of me and decides to help some other lady! He just had me standing there twiddling my thumbs waiting, so I walked straight out of the store. And this is how businesses go under....what a shame. read more

I changed the needle on my sewing machine and no matter how many times I tried to get my machine to sew, it didn't grab the bobbin thread and looped around and around the needle. After much frustration I took it to Moore's as my regular repair man is now retired and expected to pay a lot to get it fixed. Not only did they fix my machine in minutes, they wouldn't let me pay them. I wish there was a way to pay it forward so this is what I'm doing on here. Go to Moore's and stop your frustrations. read more

Bought an expensive sewing machine. Opened the box and the screen is cracked and the machine had scratches on it. They told me brother wouldn't send it out like that. Implied that it was done by me. I havent even gotten to use it yet everything was taken into them wrapped up in the bags they came in. If i received it that way and it wasn't brother that leaves them. Was told he'd ask his boss and call me wednesday morning but I had to call them not long before closing. Never doing business here again. There's obviously no respect for their customers. I paid 700 for a beat up machine and was told I'm shit out of luck because its not a defect yet that's the condition I received it. It came to me that way so why am I paying for it? read more