This for all the volunteer gala chairs who do umpteenth amounts of silent auction baskets and need cellophane , baskets both woven and box shape, paper crinkle shred, all kinds of ribbon and all the accoutrements - but in BULK. They have same day loading dock pick- up if you order by 1pm. There's text message arrival options and the will call lanes are well striped out. Be prepared that this is bulk so unless you're going to volunteer again or wrap a couple hundred baskets, be prepared to store them all for multiple years or repurpose! I wish they had a medium level option. Some of their pics are misleading so the dimensions are everything! My purchase from 2021 is still going strong with annual basket making ! read more

Fraud! Be careful! I ordered ten boxes of mailers from them, and once I started using them, I realized the bags were of poor quality. The glue would stick to my hands, but it wouldn't stick to the bag! I requested a refund, they took it back, and I haven't been able to contact them for two weeks now! Be careful with these scammers and choose another supplier! read more

Excellent service and prices. Great selection. Perfect for my small retail business. Its also great if you need high-quality shipping materials for personal or business use. read more

I love this place!! If you'd like to package food or gift items, this is a place to go. Not only have they been in business FOREVER and I think it's family owned and they have a large variety of items. I have purchased from here for years, and I cannot tell you how much I am happy they're still around. They've always been helpful and though I live close to LAX, I will drive down there to pick up my items, if I can. I highly recommend getting bulk bags/boxes here and shop, support smaller businesses so we can have them around for more years to come! read more

Horrible company! Just sold us over 500 tubes with no plastic caps! The tubes are completely useless and can not be shipped with out the caps. These guys are a total scam!! Do NOT purchase from them! Buy from Uline. read more

Have been ordering for 30 years. The shipping costs are absolutely ridiculous. So much so that I didn't place my order with papermart and unfortunately found everything I wanted in Amazon. Wish I could continue with papermart. read more

For five years I have been ordering mailers for my small business here. I have spent tens of thousands of dollars on them! And now I have received updated mailers, they are half an inch smaller. This is critically important to me, because my product fits tightly into the old mailers. Later I also discovered that the adhesive tape sticks to your fingers when you seal the mailer. In short, these were completely different bags. When I contacted customer support, they lied to me that the bags were checked and there were no changes. I suggested that they would rather increase the price per bag a little than sell this garbage. It is impossible to work with these bags now. The adhesive tape sticks to your fingers and your fingers are covered in glue, and then this glue transfers to your laptop and other things you touch. I hope they will return to the previous quality. Now the customer support has completely stopped answering my messages! Look for another, more reliable supplier! read more

Pre-pandemic I took an annual trip to wholesale supplier, Shinoda Design Center, in Santa Ana with a friend who has a business license for gift wrapping supplies. When I ran out of supplies during the pandemic, I scoured the Internet for a new source. The usual suspects seemed to list but two options for tissue paper: a normal quantity but insanely priced or a well-priced lifetime supply. I wanted a normal quantity of well-priced tissue paper. I found it at PaperMart, but a beautiful website alone doesn't seduce me. I asked a couple friends who confirmed they use PaperMart all the time, so I doubled down and added ribbon to my tissue paper order - a lot of ribbon. When I checked out, the ordinary shipping options disappeared. It was then that I saw it'd be a local delivery. My first thought was stoked to be supporting a local business. Second thought was how difficult they were going to make delivery. I answered the questions about when to deliver and went on about my day. A few days later, I received a couple phone calls about the forthcoming delivery. When I got home from work, I opened my door to two perfectly intact boxes from PaperMart. On my way into work the next day, I spotted a PaperMart delivery truck in Santa Monica Canyon. It made me think I must be late to the game on this place - but better late than never! read more

Paper Mart - Ribbon and wrapping paper - Arts & Crafts Near Me - Orange, California

Paper mart boldly proclaims "Award-Winning Service" on their website but they don't even answer emails sent over the weekend because they were closed and the Chat is turned off. And they can't even keep items in stock that we need............ I recommend dropping the "Award-Winning Service" --- besides-- who gave them the award??? read more

I just wanted to take a moment to thank the crew at Paper Mart for being awesome... they went above and beyond today to be sure I got an item I needed delivered and I'm grateful. Historically I buy my packaging and paper goods from either Uline or Paper Mart, and the only reason I buy from the former is that they have a size or style I really need that PM does not stock. The service I have experienced from Paper Mart has been exceptional, even when problems arise (which is very rare). I honestly would not be able to run my business without them. I have had orders delivered and have picked up at their will call when in a rush, and both experiences have been outstanding every time. The staff onsite and on the phone is always helpful, knowledgeable, and friendly and the products purchased have always been perfection. They are an inspiration for how to run a successful business. read more

I have been a customer of papermart for about 15 years, the were always a great place to get your supplies from. I have a small business but buy about 1500-2500 a year worth of cardboard flats from them. They have always been good quality until the last couple years. I understand that there was a pandemic and thats why I have never complained about the 2-3 price increases in the last 2 years, while the business news says there is an overabundance of cardboard on the market https://www.marketwatch.com/story/one-possible-supply-issue-for-2023-as-shipping-slows-too-much-cardboard-11671138472 My complaint is despite the increases the quality is so low and inconsistent that filling orders this morning I had to throw out at least 6 out of 12 pieces of the corrugated flats, they bended in my hand like butter, I even tried three pieces and they just bend, if you put any pressure on them, they fold along the ridges almost immediately. Ive been having to throw out pieces for the last couple weeks, and the bundles are getting worse the higher the prices climb. When your paying close to .30 apiece for a 14x11" piece of cardboard I cant afford to throw out pieces every day. I dont know what is going on over there but they dont seem to care. This has been going on for some time. In addition my last order was just over a 1000.00 for several thousand pieces, when showing up to pick up the order. The majority of the order was all loose pieces, no straps or banding on the bundles just thousands of loose pieces in stacks. They have always banded there bundles up until about 2 years ago. Let me tell you how difficult it is to load, unload and store thousands of small pieces of cardboard that are all individual loose pieces. Previous to picking it up last time the time before I had it delivered to a storage in Los Angeles and had my mom meet them at the storage as I live about 130 miles away. She is in her 70s and they drove up with a truck full of loose cardboard, and would not help unload it, the drivers before that would always help and we would tip them. I would not have sent my mom to meet them if I knew the policy had changed. That is why I drove in person this last time to pick up the order. When I called to complain about the loose cardboard they blamed the vendors. What I cant understand is the time it would take to put a string or band around the 50 piece bundles can not be more cost effective than the extra work not only for the customer but for the papermart warehouse workers who have to fill these orders. When they are loose like this they also incur a ton of damage from sliding around and bumping the corners. If its the vendor and you cant find another vendor (whos product is increasingly inferior) then maybe hire someone to band the bundles. Like I said it doesn't seem like they really care. Really disappointed with this company. They were at one time quite fair in there pricing, quality and customer service. They are still slightly less than other sources if you pick up the items in person or have them locally delivered, but taking into account the loose pieces and the loss from the pieces that are sub par for shipping, its probably to the point of paying more to have them shipped by mail from another company. read more

Tried PaperMart for the first time and I'm a now a huge fan! There's a wide selection of boxes, it is a packaging fanatic's dream come true! I was looking for a high end mailer box and found a really nice smooth metallic silver option. You can't find a better price online (well you can order from overseas but good luck with shipping it over). The best part of picking up from their warehouse is the clearance items they have for sale. I was able to find really nice huge gift bags, smaller boxes, and tissue paper for next to nothing. They take cash only for these items. They also offer custom printing services, which I'm sure is fairly priced. I just wish there was another location in West LA but hey I'm not complaining! read more

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All I was trying to do was buy one roll of ribbon and I spent a half hour futzing with their online system. First having to sign in to just buy some ribbon is ridiculous and a hassle, but fine, I know they're trying to capture customer business. Had to reset my password. Didn't work. Kept getting error messages. Tried contacting chat. They had the wrong email address for me. Finally I gave up. In these days of so much serious stuff going on, ribbon is not the most important thing. So if you are trying to buy it, or in my case, it's just trying to add a little spot of joy and brightness in what can be the bleakness of the world sometimes, is the goal. The process of just trying to buy the ribbon was so aggravating, I gave up. Life can be aggravating. Just trying to buy a beautiful roll of ribbon as a bright spot should not be such a hassle. Like I said, I was so aggravated, I gave up. read more

My GO TO for paper goods and packaging for years now. My biggest dilemma ordering online for cake boxes is that I could get them for very cheap but since ordering in bulk ends up being very heavy, the shipping cost is just ridiculous. Papermart has the will call / pick up option which has saved me so much on shipping. Order online and select will call / pick up and they will have your order ready at their warehouse (Orange). This place is so organized and efficient. They make sure to get you in and out of there quick. You check in at the will call booth, for smaller orders, they usually have it ready in a paper bag and just give it to you. For bigger / heavier orders, they give you a receipt with an assigned dock number. You just pull into their loading area to your assigned dock number and hand your paperwork to a worker and they bring out the orders to you. All my orders through the years have been correct. They're very easy to work with. I love getting my supplies from here. read more

Excessive shipping cost for an 8 oz item. After 5 days still waiting for item. Service does not exist as it did years ago. Don't waste your time. read more

Really enjoy doing business with Paper Mart. I used the online chat for a couple questions - it was very easy to use and very helpful. The delivery was great too - you can put time restrictions. Good prices too! read more

These folks at papermart take care of you. thats all i need to say. from their response time, to delivery times, and prices, it is UNBEATABLE. they are the best for my business and thats why i increase our orders larger and larger, im glad to call them our partner. "The Perfect Part" read more

I am disappointed with the color of one of the spools of ribbon I ordered. The "red" is not red but closer to pink. Unfortunately, Paper Mart does not cover the cost of shipping back the item when an item is defective so I'm stuck. read more

I love the concept of being able to find everything that I could possibly need for my small business, plus, they're local so I can pick up. However, I think I've returned everything I've ever ordered because the quality is not great. I keep going back because I want to love this place and support them, but it just hasn't been a good experience. The colors on the website are really off. I ordered peach tissue paper and it's much more orange than peach. The light pink is actually much darker than what it shows on multiple screens I've tried. I also ordered the shipping boxes with tabs that are supposed to fit into slits on the bottom and they did not fold up the way they were supposed to. The tabs are not cut long enough to even fit into the slits so the box kept coming apart. I called customer service and they set up for a replacement pack, but even those didn't fold up correctly because the tabs just aren't cut correctly. I ended up returning those as well. Returns are relatively easy, but sometimes come with an eye roll or two. read more

I have been buying from Paper Mart for years and have never been disappointed. They have the best price on quality floral paper even with the price of shipping. I needed to buy boxes on my last order but could not find them on their website. I went to my past orders and ordered from that. I ordered in the morning and received the next day. Great service! read more

At first, I was in LOVE with Paper Mart. With endless packaging items and basically any DIY thing you can think of, this place is heaven for all the crafty or not so crafty (me) people out there. So one day, I needed some boxes for some baked goodies, but didn't want 100 or some ungodly amount of an item that I wasn't sure that I was able to use. I called and asked if I could look at the boxes in person or buy samples at least to compare what size would be appropriate for my goods and they do NEITHER. Ok, I get no samples. Even if I was willing to pay for them, no samples- ok I get it. Makes total sense. But to not even be able to look at the boxes in person at the store or the ones in the display case?! I had quite a conundrum. Thus- leading me to my quest to find the perfect box! NO FRET tho! There's a solution folks. BRPBoxshop.com is like Papermart, but carries a wider selection of boxes and box packaging related items. The best part is that shipping is FREE on any order and that they give out up to 5 free samples as long as you cover the $10 shipping fee. $10 vs. 100 of unwanted boxes from PaperMart, no problemo! I am in love with this site! Don't get me wrong, Paper Mart is still a good source for boxes and other packaging needs. I like how they have will call and since I live close enough to drive there to avoid the shipping fee, it makes it super convenient; however, I do suggest that this place reconsider individuals who would like to come in to at least view their product in person and/or offering free samples like BRPBoxshop does. read more

Disappointed. I've been ordering supplies from them for 3 years. I drove all the way here to pick up a package and they refused to help me. I got here at 4:50, mind you their Yelp says they close at 5pm. They told me they are closed since 4:30. Maybe they should update their time on YELP!!!!! read more

This is an online store with an option to pick-up at their warehouse to save you shipping fees. They have a huge selection of paper bags, gift wrapping paper, boxes, food containers, ribbons, etc. for a good price. There's no minimum order which is a huge plus, however, the purchases are in bulk. No, you cannot order just 10 Chinese take-out cartons to give away for Valentine's Day, the minimum available order is 50 pieces. I wanted blue balloons for a party, though cheap, their smallest order is 100 pieces. I don't need THAT much. They do sell paper cups that are sold in quantities of 15. I do wish they had lower quantities for bulk orders for some of their food containers, balloons, etc. But I do think this is a great place for larger celebrations, especially weddings. I'm planning to get my boxed favors from here. They do NOT have everything though. But you can always leave a comment or request. So far, they have not succeeded with my request for suitcase-shaped food boxes or ice cream/fried chicken tubs. Pick up is different now. Instead of handing it to you at the window, you have to walk outside to their dock. Even if your order is so small, like paper cups. read more

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I have ordered gift wrapping suppllies from Paper Mart many times for the last decade and have always been perfectly satisfied with my orders. Quality is excellent, never any defects, good pricing and shipping times. My 1 star rating is based solely on their OUTRAGEOUSLY EXCESSIVE SHIPPING CHARGE! It's never been this high before. I know we're in a period of inflation, but I've ordered from at least 100 different web retailers this year and NOT ONE of them charges such SKY HIGH SHIPPING CHARGES. Paper Mart states their FedEx Ground Economy is their most "cost-efficient shipping option and is best for residential deliveries under 10 lbs and nonurgent." Well, they need to rethink that statement, as charging $14 to ship items totaling $28 and barely weighing 1 lb and only traveling a 4 mile distance across town (I'm unable to drive to pickup order) is not at all "cost efficient!" Sad to think that one of my favorite websites for gift wrapping supplies has now resorted to making money off their ridiculously exorbitant shipping charges. For shame Paper Mart! read more

Great products! Incredible service. Very friendly support. Only downside is they charge for Will Call.

I've been wanting to purchase ribbon from Paper Mart for the longest time, especially since the ribbon source I was going to had changed their ribbon supplier and the quality was just not the same anymore. I make ribbon leis for graduations and celebrations, so when I have 10 orders in a day, I don't have time to be checking out a new ribbon source...finally I had the opportunity to purchase ribbon from Paper Mart and am kicking myself that I did not buy from them sooner. The quality of their ribbon is absolutely lovely and my leis are just that much more beautiful! I live a few cities away, however, I first tried out how their shipping worked...in case I am not able to pick up...and wanted to know how long it would take. Shipping cost was great for me, like I said, I'm only a few cities away. So shipping vs gas, I don't mind paying the shipping. Plus I received my items at most in two days. Then I decided to try their will call...and let me tell you that I had a great experience. Fast and friendly service! read more

I somehow stumbled upon their website years ago when I was looking for clear boxes to package my homemade macarons in. This year I again happened to stumble upon their site looking for affordable rolls of crepe paper to make paper flowers for a bridal shower. From containers to ribbons to fabrics to party supplies, they have a wide selection of products. I even think it's fun to window shop around their website. If you have an upcoming event, something as small as a birthday party or as large as a wedding, I would recommend checking this place out. The items are affordable because you are buying in bulk so keep that in mind. They ship out pretty quickly and I am very happy with the quality of products I have received. If you live in the area, you have the opportunity to pick up your products so you don't have to pay for shipping. read more

I am working on a new product and I was thrilled at the selection and pricing that Paper Mart offers. I stopped in to get my order rather than shipping as I wasn't sure until I got there what I was going to choose. They don't have samples of everything (that would be impossible!) but I was in luck that the two packages I was debating between were available for me to see. The staff are super friendly and answered all my questions patiently. This is not a retail store it's a warehouse so I was thrilled that I was able to see my choices. I can't wait to order more packaging in the future. read more

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I placed an order for gusseted paper and cellophane bags. The orders arrived within the week. I think since I'm ordering general merchandise as oppose to specially designed items, there is a very good chance they can fulfill the order without delay. Bags are cheaper than Clear Bags and the boxes were securely packed for delivery. This is a great place to purchase bulk bags. read more

I love doing business with PaperMart. Customer service is always spot on. Great prices for quality products. I'm fortunate to live very close and pickup from will call, however due to Covid19 will call was closed for awhile and I had to have my products shipped. The shipping rates were reasonable and I got my orders within a day or two. Will call just opened back up today and I was able to pickup my order, which went extremely smooth. They have a great system in place. The one thing I really miss is the little over stock section they had in the front when you used to go into the office, but I totally get it, and look forward to it returning! Keep up the great work PaperMart! I'm a happy customer! read more

I ordered replacement parts for a heat sealer previously bought on PaperMart. I made the purchase on January 16th, 2018 along with other items. The website showed that the item was in stock. Once I received my shipment, the item was missing. Apparently it was back ordered and I was told it would ship once it would be back in stock. Months and months go by and it's now May 17th, 2018. I confirmed in the Live Chat that the item was in stock and yet it hasn't shipped. I was told to wait even more for them to investigate why it wasn't shipped before they could eventually ship it to me. Ridiculous. read more

Came in today interested in buying food packaging containers in bulk and was helped (or not) by an older lady named Leslie. I was trying to find a way to see the product before making sure that is the one I want to use. She said there was no way possible. I spoke to a different representative who told me I can purchase the product and I can see it without opening it and if I didnt like it I can return it. Leslie has a really bitchy attitude and does not help how a customer service representative should. read more

I picked up my first order a few days ago and it went way smoother than I thought it would be. Amazing staff!

I've been ordering baking supplies from Paper Mart for quite a few years now. Always happy with the product. Top quality. I ordered yesterday afternoon and checked my shipping this morning. I could not believe when I read it's being delivered today. I have ordered from other companies when Paper Mart does not carry a product I need, the quality is never as good as what I get through Paper Mart. Great company! read more

I ordered a product from PaperMart and it was to be shipped to me. The following day, I happen to be in the area and stopped to see if I could pick up the product versus waiting 3 business days to get it. When I went to the will call window, I was told that the product had shipped. Which was ok because I was in the area and I thought I would try. When I went back out to my vehicle and looked at the order on my iPad, it was not marked as shipped. I thought well maybe their online had not caught up to offline systems. Later that day I checked again and I could see through Fedex's website when the label was created and it had not left their facility for the Fedex yet. This was confirmation that they had not created the label or shipped the product. This was their CS representative being lazy. Now the shipment is scheduled for delivery 4 business days after I made the order and I am only 50 miles away from their office. When you sell product that is mass produced and can be purchased anywhere, you win more customers over with your service and ability to be easy to do business with. This was not the case for me with papermart! read more

I use Paper Mart a lot and I just placed my order on Tuesday and with regular ground shipping at no charge I received my order today (Friday) with no mistakes. I have never had Paper Mart mix-up my order, once I made a mistake on my order and called them and they told me to return it and they would credit my card, which they did with not problem. Awesome customer service. They have so many unique things for birthdays, weddings etc. I just purchased some Mason Jars in different sizes, mini colored and clear Chinese take out boxes, wrapping paper, gift bags and beautiful wired ribbons. I highly recommend them for your party needs. There website is awesome and easy to use and checkout, they are located in OC. I have never been disappointed with Paper Mart and their prices are better than Amazon. They accept all major credit cards, they deliver big orders in their trucks or small orders via UPS or Fed Exp. No order is to small! read more

Brianna was the greatest. Her knowledge of stock and professionalism displayed via phone was transparent of good customer service. Thank you Brianna read more

Last week I received my first order from Paper Mart. There were 3 boxes, and I could tell when I picked up the first box that I was in trouble. It was much too light - it was empty. Long story short - a roll of wrapping paper disappeared in transit. I have never had such a pleasant experience with customer service! I worked with Joanne, and she was not only professional, but she was charming. She did solve my problem, and she was very helpful and kind in every step of the process. I don't know if the paper was stolen or misplaced, but Paper Mart replaced it and everything is good on my end. I am a brand new customer, but I was treated with respect, calls were returned promptly, and everything was as it should be. I first called the day it happened, and Joanne made appropriate notes on my file, so when I called to follow up everything was in order. Great service and wonderful products - what more could I ask for? I am a very happy customer, and will be glad to give Paper Mart any repeat business I can. I am an individual and not a business, but that didn't make any difference to Joanne in her professional response to me. What a pleasure it is to see folks who take pride in their work and reputation. The prices are great, the quality is very good, and the people are exceptional. read more

I really have no idea how this company has four stars, their customer service is some of the worst I've ever experienced. I made an order of Christmas gift wrap for my company in early November. They waited almost 3 weeks to tell me that more than half of my order is out of stock. The woman I placed the order on the phone with originally told me everything was in stock. So I call to place an additional order, and I'm given a wild goose chase. I literally talked to five representatives before Rebecca Huston found me a solution. She's the only competent one who works there, very pleasant and helpful, give her a raise! All the reps before her said they'd "call me back" and never did. All I wanted was the place a second order, I just wanted to know what was and wasn't in stock! And now I'm in a limbo with accounting because they've send me so many different invoices that I've lost track. I've paid two of the invoices, when suddenly I receive more invoices that are apparently past due. Some of the items on these invoices I've never received. Apparently there is no way of consolidating my two orders into simply two invoices. I don't intend to work with Paper Mart ever again, this is a nightmare. read more

Note: Please read full review to see the issue and how PaperMart went above and beyond to resolve. I am a small business and have been ordering from Paper Mart for the last few years. We are a concierge gift service so we appreciate that we can order in small quantities for weddings. However in our last order from Papermart we were shorted 8 items. When I called customer service advising them we were short 8 items we were told we had to purchase 100 additional items (100 was the original qty we purchased) and Papermart would pay for shipping. They said what we purchased didn't come in smaller quantities and they were pre-packaged. I advised that I received a box with bags loose in the box. There was no pre-packaging in them. When I escalated the call, and only when I escalated, they advised they would ship 100 to me, but were only doing this because it was for nurses gifts. So they don't give a flying flip that I'm a customer and they shorted me originally. What if this was a wedding? What if this was a corporate party. I would have been shorted product for my event? When I advised they have horrible customer service I was transferred to the manager Claudia. Claudia was condescending, and proceeded to tell me that she was doing me a favor. She also lied and said she had listened to the call when she had not. It was evident because I only asked the 8 bags to replace what I was shorted not another 100. Go to businesses where you matter. I won't ever order from Papermart again. I'll find another company that at a minimum owns up to when they make mistakes. And they don't treat you like crap when you call with an issue. Small businesses have a lot on the line when they can't deliver to clients. At least give your business to a company that wants to help you be successful with your clients and not leave you open for lawsuits. ***Edit to initial review I received a call from PaperMart after posting this review. The company went above and beyond to resolve this issue, including ensuring I received replacements so that I can meet the timeline with my client. I spoke with Jennifer and she advised how I was treated was not PaperMart's core beliefs, nor was it their standard. We worked through the issue in the call, and I believe she understood also the importance of small businesses like mine being able to meet client requirements. I do believe that was a one off issue and have faith I can do business with PaperMart again. read more