Boy, do I want to like this place, but they make it SO difficult. To level set, I have interacted…read morewith the bar all three times I've attempted to dine here; I cannot rate table service.
The first time was fine. The bartenders are always super harried, overworked, overburdened and it makes the bar stressful to sit at, but as a single diner, I hate tables so bar it is. The food was fine, drinks, fine, nothing interesting at all.
The second time? Absolutely appalling. Drink was fine, nothing great, no banter, again, too harried, overworked, stressed to even make small talk so it is what it is. The problem was when I ordered the burger - no pink. I don't eat commercially ground meat at any temp other than well done, so this is what it is and as a paying customer, I expect to be treated with respect. The burger comes out, and it's raw. Bloody raw. I absolutely cannot eat it, so I ask them to send it back to cook it more; I didn't expect a new meal, just the meat done the way I requested. I wait what is, I swear, 25 minutes and the burger that comes back is BURNT. BLACK and CHARRED. Inedible. At this point, I've been at this place for nearly 2 hours, trying to just get a burger and a drink. During that wait, the bartender offers me a drink on the house but I've already had 2 with no food - how does that work when I'm driving?!? At this point, I wave over the manager because, WTF?!? She is apologetic and offers me anything I want but honestly? No way I am putting ANYthing in my mouth from that kitchen. We agree she's going to comp my bill and I'll tip and that's that. Fine.
I go back two weeks later during happy hour to give them another chance. The inside bar is full except for four chairs that are reserved. I go back to the hostess and she says, well, you might be able to find a chair at the communal table...No offer of a table for myself, no attempt to help, nothing. It was clear she couldn't have cared less whether I stayed or walked out the door, which is exactly what I did.
There is no way I'll go back here or would recommend it to anyone else. This is a failure of the bar, kitchen and management. This isn't hard - just be nice and friendly and don't have staff so overwhelmed they can't do their jobs. Never again. Which is unfortunate b/c it's a nice location.