Missing items, showed up 45 minutes late (keep in mind I ordered this four hours in advance to have it be delivered at a specific time) half of my pizzas weren't even made correctly, and it didn't even get dropped off at the correct location. Don't order from here. read more

It's ok. Regular pizza. Could be a cleaner pick up joint. Most likely won't order again when visiting the area.

This was the most humiliating, unprofessional, and downright shady food service experience of my life. Papa John's in Key West is not just bad -- it's a scam. We ordered pizza during a thunderstorm to our hotel. The person on the phone didn't even know what a Parmesan crust was, argued with me for minutes, then finally said it was "only on a large." Fine -- I ordered a large and a medium, asked for plates, napkins, and confirmed payment with the driver. I was told "pay when he gets there." After 40 minutes waiting in the hotel lobby with my family, the delivery driver arrived -- filthy, reeking, rude, and missing teeth. He shoved the pizza at me and told me he had no way to take payment. When I asked about the plates and napkins I specifically requested, he snapped "I was told nothing" and walked off. We were left sitting there stunned, calling the store over and over again with no one answering the phone. We literally sat around for nearly TWO HOURS thinking this disaster would be resolved. Instead, at MIDNIGHT, the Key West Police were at my hotel door threatening to arrest me for non-payment of $45 of pizza I had been begging to pay for. Imagine being humiliated in front of your family and treated like a criminal because this Papa John's can't manage basic service. When the police finally called the manager, magically my card -- which they had claimed was "declined" earlier -- went through without issue. Even the officers admitted it looked like a scam and told me not to use the delivery driver's personal Cash App that he tried to pressure me into. This is beyond "bad service" -- it's fraudulent, humiliating, and dangerous. No one should ever risk ordering from here. You're not just rolling the dice on cold, low-quality pizza -- you're risking being scammed, embarrassed, and having the cops knock on your door in the middle of the night over their mistakes. Absolutely disgusting. Papa John's should be ashamed to have their name attached to this location. read more

Would give zero stars if I could. As we walked into the door, the employee walked out without even acknowledging us, and took a smoke break. When he returned, he did several other tasks still without acknowledging us. he didn't even say hello as he checked us out. Then he got our order wrong, was defensive about it, saying it was our fault, and did not seem at all interested in making it right WORST SERVICE OF MY LIFE!!! read more

Delivery always takes over 2 hours and pizza arrives cold. If you call the store they show no interest in actually caring.

Nope. I won't be eating here anymore after one of our orders was missing several wings and one looked, well, nibbled, sucked, and spat back into the box. See the pictures for yourself. We're also often shorted pepperoncini's, even when I order and pay extra for them, so there's that too. I'm sure I've eaten worse over the years and don't know it but to even suspect it gets them on my permanent banned list. read more

Papa Johns Pizza - Sure as hell looked like someone ate some of our wings and spat one back into the box! - Pizza Near Me - Key West, Florida

Food was good but the customer service was terrible. There was one worker making pizza and he was really stressed. But he yelled, threw things and was making people very uncomfortable. read more

Pizza is good. Delivery is awful. You pay 6 buck for delivery, and it takes wsy over an hour to get it. I live a half a mile away from it. They dont care. Im done ordering delivery from them. They are just sad. read more

Don't order from here! Our drinks didn't arrive with the order. Called them and they said that they would send a driver right over with them...the driver never showed up!!! 9/27/2025 read more

Placed a late-night order from the hotel next door. After 15 minutes with no updates, I walked over and was ignored for about 5 minutes while two employees continued a personal conversation. It took about 30 minutes total just to get one medium pizza and an order of breadsticks -- not ideal at 11pm. Definitely expected faster service and more attentiveness. read more

What a horrible experience. Order pizza on line. It was delivered to a different address which happened to be across the street from hotel I am staying in. I had to walk to get my pizza. When I called manager he was snippy and rude. My pizza was cold and not very good. Worst experience in a long long time. read more

Walked out!!!!! Worker or manager was a complete dick..... pizza place up the street. I had questions about new item and was treated very poorly. read more

Awesome customer service. Everyone is very friendly and attentive. Fast. Food is always on point.

Terrible service. The manager/owner is out of his mind. It's unfortunate because the pizza is good, but it's not worth having to deal with such trash. read more

Pizza was good as always, delivery driver was rude. It may have helped if he informed out of the chute that he was cleared and present on the Naval Air Station. read more

Well....it was 1am in Key West when we made the call for delivery. I understand when you drink a lot and it's late, you pretty much eat whatever. This was rough, even for a late night eat. I ordered a medium pizza. Chicken nuggets and breadsticks. With delivery it was $33. To be honest, it was overpriced by $25. The taste just wasn't good on anything. The breadsticks were ok but they gave us a tiny packet of sauce good enough for one of the six sticks we received. I will say they went out of their way to make a special delivery in 20 minutes as opposed to the hour wait they stated. I ended up tossing about 3/4 of it away. Vibe- 2 Taste-2 Value-2 Service-4 Cleanliness/prep- 2 Overall - 2.4 read more

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I ordered a pizza from the Papa johns app last night around 7:16pm for my wife and children. My order number was 848726030. I wanted contactless delivery. Around 840 I checked the app again and it said it was delivered. I went outside, checked around the house, no pizza. I called the store. the manager told me the order was voided and canceled because I didn't answer my phone. Well, no one called me, alerted me, nothing. I had no missed calls. The manager said it would take another 90 minutes to bring me my food. Not acceptable for crying children that are hungry. He then was very rude and told me I would get my refund back in about 3-5 days with no resolution to the issue. Contactless delivery to me means you dont have to contact me. I then tried calling back twice once last night and once this morning just to see if he would offer anything to resolve this so it would at least not leave as bad a taste in my mouth, well, it made the taste worse. Extremely rude and extremely unhelpful manager. I think the owner even called me this morning after writing a complaint on the Papa Johns site and still very rude. I am not a happy customer. read more

Papa Johns Pizza - Pizza Near Me - Key West, Florida

I love papa John's pizza, but at this location on Feb 7, 2021, the person at the front counter was an asshole, he ignored me for about 10mins when I came in, then finally looked my way and I told him I have an order to pick up. He refused and told me to leave because he didn't like my face covering read more

I know this location has been getting a bad rap, but they're under new management and I have to say that the food has improved. Also the service was great. I accidentally ordered my food for the wrong date and he voided the charge to have me resubmit while he was working on my food. read more

Guy was rude on the phone! Got a supremem zaa n it was olives n pepperoni slices! The delivery boy ran away lmao! Im sure hes used to fuck ups! read more

I found a piece of hair on my pizza and the pizza was cold. Our wings were cold as well. They didn't give us enough blue cheese or ranch. Whenever i went back inside for more dressing they gave me a nasty look as if it were a bother that I was asking for more. read more

Papa Johns Pizza - Pizza Near Me - Key West, Florida

We ordered on line. A part of our order was delivered, but we in incurred the full delivery fee even though the full order wasn't delivered. When we called about the order, the local manager couldn't have been less interested in resolving the problem. She gave us a number to call, and we received a similar disinterested response to our issue. I don't think we'll order from Papa John's in the future. read more

It's a Papa John's, what else can I say? HOWEVER....I do have a major beef with how they handle their parking "permissions" for their delivery drivers. They are situated immediately adjacent to a mom and pop vietnamese/Cantonese resteraunt called Two Sisters Noodle House (5+ stars btw....not your basic " americanized Chinese food") good owners, good family, friendly ppl. HOWEVER, sister noodle only has TWO parking spots in front of their business.....papa Johns has SIX parking spots. Papa johns drivers are CONSISTENTLY occupying the 2 spots in front of sister noodle house.....thereby denying parking for their neighbor. Papa John's as a whole, local management, and the drivers themselves should be ashamed to allow this to continue......you have 6 spots and you also have routine use of the right of way along 7th ave for your transient drivers.......how about showing some support to your neighbor, and let them have the TWO parking spots in front of their business for their sit down customers. They have 10 times the volume of eat in patrons as you do.....yet 2 spots to accommodate their local supportive patrons. Do the right thing. read more

This place is horrible! The workers are so rude. Stay away from this location until they get their act together.

First pizza was undercooked. Was missing dipping sauces for cheese fries. I called. Spoke with an incredibly rude manager who kept repeating "what do ya want me to do?!?" And speaking over me. They sent out a replacement pizza. And dipping sauces. Again, pizza was still wrong, and dipping sauces were as well. Called back AGAIN. They need to take some customer service classes. It's not that hard to look at a screen, see what the order entails, make, box up, and double check before sending out. I did request a phone call from somebody else. The woman who called back the next day was polite, refunded my money, and repeatedly apologized. I understand, not everything goes perfectly, but come on... cooking a pizza thoroughly, sending out what the customer ordered, and being polite is not that hard. Will NEVER order from here again. read more

We ordered 6 pizzas and they all came very quick. The pizza was still hot and we didn't wait very long for the delivery.

I read some of the reviews here and felt I needed to say I have never had a problem with the service or the food. The pizza tastes great and with deals every day on the phone app it's the best value in town. Pizza is half the price of those mom and pop pizza places and better tasting too. The only opportunity I see is if asking for Parisian cheese tell them a number of packets...if younjust request 'some' packets they give only two.... for a large pizza lol. But to be serious try this place. Look at the low bill and tastie pizza and it will be clear this is a great place. read more

DON'T ever use this store. What is lacked in customer service skills so not made up by any other attribute. Got my order wrong or forgot to make part of it. Had to wait another 15 mins. I didn't have that time that's why I ordered on line ahead of time. I question about correcting my receipt manager yelled from the back it be 10 min before she could get up there. Amazon how that works to be about the same amount of time to fix my order. Lady at the counter hung from taking an order. Manager was right there to tell her not to take any more orders and point to some tv screen over the prep line. So if they are not answering that would be why. They have enough business and don't need yours apparently. When finally came and asked what was the problem. I said it was the same one 10 minutes when she yelled it would be ten minutes. As soon as I said I didn't want the brownies that finally fished. I was told I had a bad attitude and told to leave her store. Please go somewhere else and enjoy your time.on the island here in KW. We have great local owned place try them. I am removing any all fliers, and recommendations from my to hotels. Update the brownies turned out to be burnt after I got home. Perfect ending to a horrible experience. read more

This place is in a sketchy area. We grabbed the 2 slice and a drink special but there's nowhere to sit inside so we ate on the curb. All I can say is that it was a very uncomfortable 5 minutes on that curb. The pizza was...eh. I'm usually a fan of PJ's but not this time. Pepperoncini's (a PJ standard) are extra with that $5 meal, btw. Boo! read more

This place is so bad!! I'm a tourist in Key West and I just want to order pizza but The employees in the place is very bad attitude read more

Ordered two pizzas, I wasn't sure if the app payment went through because it was before they opened. The guy came delivered handed me a receipt and left. I got a call about 30 minutes later from, who I assume was the manager, without asking anything she started yelling and threatened to call the police if I did not drive to the store to pay for the pizza. In retrospect I should have told her to call them. This place is a joke and the pizza is subpar compared to any other Papa John's. read more

Dennis Cerrie is ONE in a million to be running this joint. He is the most worthless man I have ever met. I placed an order on the app & he immediately questioned if I intended to pick up my food. He informed me that on the last time I ordered, I never picked up or paid for my food. I simply was confused as he is making these accusations , I am looking at my bank statement that states I have a charge for $28.87 on the date he said I did not pick up. He continued to disagree and make me feel like I was beneath him. Shame on you Dennis. Especially, when i show up with my statement and you are no where to be found! Round of applause. Citizen of the day. Don't ruin relationships with locals my friend! Enjoy being miserable & driving around with Papa Johns on the roof. read more

This place is bad, just bad. The lady at the counter was screaming at another customer and as I stood there for about 5 minutes she finally looked at me then just walked to the back. A guy had to stop making a pizza to get me mine and then i opened it and no garlic sauce (I ordered 4) and I make eye contact with like 4 workers and after a while one of them walked up to answer the phone and I finally got em. Idk what this papa johns is doin but it is not what I want read more

This is the worst pizza I ever ate ! I ordered the Pappa Johns specialty pizza which was supposed to have a doc cheese blend and sausage on it. The only good thing was the delivery was on time and the pizza was hot, But it was like eating cardboard with lots of red sauce, there was virtually no cheese or sausage on it! This was definitely the cheapest made pizza ever- I will never be back!! read more

Ok so I rarely would ever give five stars to a pizza joint unless this was some of the best pizza I've ever had. But this is an exception. Not the best pizza I've ever had but a good story behind why this place will always be special to me. It was also a good solid pizza that I would go back for. You may be wondering why any tourist to Key West would go to Papa Johns. I live in Columbus and I never get Papa Johns. But I landed in Key West on an extremely high anxiety level. I had signed up for the Key West Half Marathon which happened to fall on my 30th birthday. I made the horrible mistake of booking a flight that got to Key West the day before the race (in January when Midwest weather is iffy). What was I thinking?! Sure enough our flight to Miami got delayed 5 hours because the pilot "didn't show up." The AA associate told me if the flight was cancelled, I wouldn't be able to get into Key West until the next day, meaning I'd miss my race!! It was an extremely stressful five hours filled with uncertainty and constantly changing messages. I just kept praying to God that He'd somehow get me there in time for my race. After all, that was my main reason for going to Key West. And it was my birthday! Well sure enough God answered my prayers and they were able to get another pilot who flew us into Miami and then I got the last connecting flight into Key West. So when I got to Key West and checked into my hotel, I was still a bundle of nerves. It was about 8pm, I was tired and I knew I had to hurry up and eat and go to bed. I was so stressed and didn't know where to get food. I asked the guy at the hotel if there was a CVS nearby to get some bottled water and he pointed me in the direction. I knew as soon as I saw this Papa John's closeby that this would be my dinner! It was perfect! A tried and true pre-race meal full of carbs!! I was so relieved that I didn't have to get on Yelp to look for a place to eat (that's the only time you'll ever hear me say that!). My brain just couldn't handle it after the stress I had been through that day. Papa John's was such a saving grace! I went in and ordered a small pizza with extra sauce and cheese. The girl who took my order was very friendly and had a smile on her face the entire time. I gave her a heads' up that I'd be going to CVS for a few things and would be back in 5 mins. Upon returning from CVS, I waited another ten mins for my pizza. I'll never forget just sitting in that Papa John's just feeling so incredibly relieved and grateful that I made it to Key West! After the trials of the day, it seemed surreal! As I sat there, I listened to the staff chat with each other. It felt like they were enjoying each other's company and joking around. You could tell they were having fun, even on a Saturday night at work. When the associate gave me my pizza, I took it and headed back to the hotel. I actually only ended up eating half of it (can't over indulge too much before a race!). But it really hit the spot and was exactly what I was looking for! Oddly enough, I actually ended up having an Uber driver during my trip and when I asked him what he did he said he managed the Papa John's on Truman Ave! I was so excited to tell him I had been there. After chatting with him, I was even more glad that I went. He was super nice and a true family man. The mission statement they have posted on their wall in the restaurant came to life after speaking to him. So like I said, I will always have a special place in my heart for this Papa John's for making dinner easy on what was probably one of the most stressful days of my life! And for just being there and making me a delicious pizza, they get five stars! read more

I don't even know where to start! I tried ordering over the phone someone would pick up then hang up. You'd call back and the phone would be off the hook. When you do talk to someone it's like customer service only exist on another planet! The personnel working there do not acknowledge you at all until they get ready to do so. One of my orders was with sausage. I kid you not they put two pieces of meat on each slice! Out of the three (Pizza Hut, dominoes, papa John) major pizza places I will always choose papa Johns it's better no matter where I am. I travel quite a bit due to being military. This was by far the worst store I've ever visited!! read more

Worst papa John experience ever! I picked papa johns due to the fact that they deliver on base. After two different phone calls to get the address right because the person answering the phone could not understand English I finally got my order in. When the delivery driver called me to get the pizza at the front gate I told him they are authorized to get on base his response was no! So I had to walk to the front gate which was a 10 min walk pick up the pizza and when I asked for cheese and peppers he looked at me and said no! And got into his car and drove off! Just rude as hell!!!!!! read more

Couldn't finish a slice of the cheeseburger, Ordered a meatball sandwich with it got some foldover thing with. It didn't get finished either. I feel really abused. DON'T DO IT. read more

I ordered a pizza last night ( Hawaiian ) . I got a pepperoni pizza and immediately called and informed management of the wrong item. After being placed on hold twice I was told they would remake a pizza and deliver it. I specifically asked what I was to do with the pepperoni pizza and the response was I don't care, eat it throw it away whatever. There were also negative comments about the delivery driver from the management. Upon receiving the next pizza I was asked for the wrong pizza- the pepperoni which had been given the to a homeless person. The driver called and began speaking in another language. I was handed the phone and spoke with the same person and reminded her of what she had told me approximately thirty minutes earlier. I asked for a refund of money and was told to keep the pizza. A lot of drama and confusion not to mention time over a delivery of a pizza. read more

Worst service ever!!! You need to call the guys at the store to see how they behave!!! Unbelievable!! They hang up On you and this guy who answers!! The mouth on that thing!! In humane! Clearly Papa John's is not doing a good job of hiring the right people for the job! He answered I called up to conform just the address and he was very rude and then I recall to find out if order is delayed because it was well passed The delivery time he was rude and said that he can call back in 10 minutes for me to give you the same answer again and then hung up the phone on my face. People like him don't appreciate the job even if they're working for hundred dollars an hour they think that they own the shop and that the boss and they can treat people however they want!! I really recommend never to order from here again!!!! Btw the order is still not here and that Person who hung up the call clearly doesn't know what he is doing!!! PS I MUST SAY THE PIZZA FOR DELIVERED ANYWAYS AND WAS UP TO PAPA JOHNS STANDARDS AND NO SEASONING OR CHILLI FLAKES WAS GIVEN SO DELIVERY GUY WAS NOT AT FAULT!!! Just the guy who was rude read more