This place is very dirty! It's dirty. I'm standing in the restaurant, just watching the absolute dirty. They are completely clueless, idk what to say. Hope you have a strong constitution. read more

Complete garbage. They must have complete morons working at the Franklin St location. How hard is it to make and deliver a decent hot pizza? We're 4.5 miles away. The pizza arrived cold and floppy. The wings were cold and gummy. We were missing sauces we paid for... what a waste of money. Domino and Pizza Hut are far superior in the Chapel Hill area. Both in quality and customer service. Please save your money and order out elsewhere. read more

Papa Johns Pizza - Recession Sauces? It's pizza sauce; not gasoline. Less than a teaspoon!? - Pizza Near Me - Chapel Hill, North Carolina

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Horrible. First they deliver this pie, which has a hole in it with no cheese then it's super thin with no sauce and doughy and super oily. Then when I call to report the order and ask for a new one, the man has an attitude and explains this is how they make the pizza even though I've had the pizza before, and it was nothing like this. As we were talking to him, he put us on hold so we had to call back 10 minutes later just to speak to someone else who has it extra attitude and says he's going to give us a credit instead of a pizza. Apparently they were closing in 10 minutes but the gentleman just before said it'll take 45 minutes to get us our new pizza, so which one is lying. The last one says will try to make your pizza within the last 10 minutes we have so my husband ended up going read more

Do not work or eat here! The workers have terrible attitudes and communication skills. Ashley is a smart ass and tries to be arrogant but you have to bring her down a bit because she thinks she is tough shit! Nia is very unprofessional who does the hiring. Most of the time it's all managers there who try to treat you bad and want all the hours however do not train you properly on what you should be doing but will complain half the time when your there! Long story short they don't need help they have managers always on shift for that convenience. There is absolutely no work upon hire just lots of laziness and dictation going on between Ashley or Nia and it's very negative and catty! Don't waste your time pay is $10.00 an hour and it's not even worth your precious time. McDonald's treats there employees better than this! With higher pay! Terrible managers and management! read more

I ordered a large 1 topping pizza that is on sale for 8.99. I choose mushrooms and thin crust. I also paid for extra mushrooms. The pizza did not even seem to have a enough mushrooms for a regular order. It did not seem to be like a pizza from papa John's I have ordered in the past. It was skimpy on cheese. It seems that being on sale should be the pizza you normally get and not a lesser product because it is on special. Have do the keep customers doing business this way read more

For as simplistic as pizza is to make, these people sure do know how to make hot garbage. I ordered two large pizzas and a side of breadsticks, i should have known my experience was going to be terrible when the total was a staggering $42 just for that. But nonetheless i tried it out, i ordered "extra" sauce on both when making my pizzas online yet when they arrived, it was as if i was eating straight bread and cheese. There was literally no sauce, im not even exaggerating. The bread used to make the pizzas and breadsticks were so stale and so flavorless, i was actually in shock. Not only that, but the cheese on the pizza wasn't even cooked all the way, i had to put the pizzas in the oven to cook for them longer just discover that the cheese doesn't even melt. It wasn't gooey, it wasn't stringy, and it sure as hell wasn't good. I don't even know how you how you can mess up pizza this bad. I haven't made a yelp review in years, but I just had to share my experience. read more

Added the eight dollar pick up special with three toppings. Kept coming up as 12.08 I called the store and they said there are "other fees." That is a complete scam. read more

ordered 7 items 6 of it being pizza. ordered extra pepperoni and didn't get extra. I ordered extra cheese and didn't receive extra. over half of the pizza order barely had sauce and did not have any toppings. asked for a refund after spending $82 or asked for a credit and was told we couldn't get one. read more

Papa Johns Pizza - One of the 6 pizzas. This is Extra Chesse - Pizza Near Me - Chapel Hill, North Carolina

"If a man does not have sauce, he is lost". The pizza had too much cheese for my liking. That's all.

0 stars if it would allow! In town for the night at our friends wedding! Called at midnight to see about getting a medium pizza with 3 toppings delivered to a hotel 2.3 miles away(aloft). Total came to $16 and some change??? Seems like alot for an undercooked gross pizza that was lukewarm at best. It had exactly 6 pepperoni's on the entire pie...don't order from this location! Dude on the phone was a total douch and acted like I was the reason he hated his life even though no one forces anyone to answer Saturday late night phone at papa johns...I will not be ordering from another PJ location in chapel hill or anywhere:-( Not the customers fault you hate your life! Management should listen to some late night calls and see what I'm talking about...but they probably wont and just don't give a damn about keeping customers! read more

I ordered two pizzas and some drinks,it says delivered and the driver put our food half way across our complex.I've ordered from here before so I don't even understand how that happens.On top of that,they send the food back out and forget the drinks.Now the driver has to go back and bring our drinks. read more

Is -1 star an option? Ordered pizza for carry out. New to the area and was looking forward to a familiar provider for our "family movie night". After being told multiple times that we didn't order from that location, an employee finally stepped forward with our pizza after overhearing the raucous at the counter. Even then, the "manager" did not apologize for the confusion and erred instead on the side of treating me as though I had done him some incredible injustice by ordering a pizza from his establishment and wasting his otherwise valuable time. The pizza was actually good. Unfortunately, I will never patronize this establishment again after the unacceptable treatment suffered at the hands of its management. Fortunately, this experience forced me to look elsewhere to supply our family movie night sustenance, and I'm pleased to report that Aidan's Pizza (www.aidanspizza.com), just down the road, is not only a better quality product, but the folks there are friendly and genuinely seem to appreciate my business. Serendipity! read more

Pizza was as ordered and hot. Crust was still crispy. We had it delivered and arrival was in the window they gave us. Delivery guy was helpful and nice. Id go back again! We had a few custom pizzas but the BBQ Chicken was great and the kids lived the Cinnapie for a treat. read more

I order from Papa Johns once or twice a month. Food is always good, and delivery is reliable and on time. Price could be better, holding back the fifth star. Specials are good though. read more

just ordered a pizza online and it got screwed up. The delivery driver tried to help and call the manager and get it straightened out for us. We ordered a lg pizza, wings and cheese sticks. We got 3 orders of cheese sticks, wings and NO pizza. The manager on duty tonight could not have cared less and told me that I would have to order a new pizza. OK we will; from Dominos and never again from the Pappa John's on Franklin St in Chapel Hill. Poor management loses business. #pizza delivery Chapel Hill #pizza Chapel Hill #bad service #bad management read more

Ordered online over GrubHub. They "overlooked" my order, and I called back two hours later to learn that they hadn't started my one item, a medium pizza. When asked if I would "like them to start my order", two hours of waiting for a pizza was enough. Its the first and last time I will order from them. read more

Tried ordering an XL pizza with a promo code, and found the worker on the phone to be very rude and condescending when I had questions about inputting the code. He told me "I'm really busy right now and don't have time to look up information about our online services, I just take orders." Isn't business 101 accommodating the requests of your customers? He was willing to lose a loyal customer because of complete laziness. On top of that, the pizza took over 30 minutes longer than the "tracker" anticipated. I've always enjoyed Papa John's pizza in other places, but it looks like I'll be taking my business elsewhere for as long as I'm in Chapel Hill. read more

Hair baked into my pizza. Place is unsanitary. Staff was rude and sounded skeptical about my complaint. Acted as if I put it there myself or something. Needless to say, I won't be returning. read more

Papa Johns Pizza - Pizza Near Me - Chapel Hill, North Carolina

I had a long day at work so I ordered a cheese burger papa dia to eat on the way home I asked for ranch no zest sauce when I arrived to get my order and it was wrong the cashier gave me the messed up order since I touched it witch that was OK so I guess the Manger felt he would fix me and gave me a partial amount of topping and wouldn't fix me a better one he told me I could by another one he wasn't going to do anything about the one he fixed I could take that one and leave i asked for corporate number he gave me a number that was out of service like I can't go on line to get there number the manager was named Masia so I guess in order to get my pizza done right I need to go to Domino's, or little Cesar I don't know but that was a terrible dinner I felt like I threw my money away read more

In response to Josh W. I work in a pizza shop, and you are not required to wear gloves for handling food before it is cooked. PJ's has all fresh baked food. That said, the PJ's in Chapel Hill is pretty alright! Good for the late night munchies, and a family dinner, it fits all! read more

Called at 2am when Google said Papa John's would be open. Papa John's picked up the phone when I called and told me it was closed. I asked if other Papa Johns nearby might be open and the employee hung up on me. Very rude, terrible service. read more

Ordered online for delivery. Called seventy minutes later to check on status. Was told average delivery time was 70 minutes. When reminded that it had been 70 minutes I was put on hold for another three minutes. Upon return, they said the delivery was on its way. Delivery was made another twenty minutes later. I live less than two miles from this location. This was not the first time this has happened to us when ordering from this location. Will order from pizza place just up the street next time despite greater expense. Goodbye, Papa John's pizza. read more

I was a little leery after reading some of the previous reviews but we were well pleased with the pizzas we ordered. They came just like we ordered them, which doesn't happen all the time when you order "extra sauce" like I do. Only reason it wasn't 5 stars is because it took the guy forever to actually take the order over the phone. read more

Wes from the papa johns on franklin street was extremely rude to me after I discovered a hair in my pizza! He said because I had already eaten a slice that I could not get a refund! My delivery driver, whos name I discovered is christopher bullock, made a very rude remark about a donald trump sticker on the back of my truck!! Safe to say I will not be eating here again!! CHRIS AND WES ARE HORRIBLE EMPLOYEES! read more

It's a shame that I've been going to this store since we moved to Chapel Hill. They get a pizza wrong and my kids wouldn't eat it. I call and the manager talks to me like I'm one of the employees he was bossing around and yelling at when I picked up. Disrespectful attitude to his employees and customers. But why should Papa Johns care about family customers in a college town, right? It's not about the money. It's about being fair. I believe you just lost another customer. read more

I ordered a pizza to be delivered to 2nd wind in Carrboro. I waited 45 minutes, then called to find out when the pizza would be delivered. I was told the driver had come to deliver the pizza, but stayed in the parking lot and called my phone to let me know she was there. I didn't get the call, and she apparently just returned to Papa John's instead of coming inside. I called to find out the status, and was told the pizza was on the way, would be here within 10 minutes. 20 minutes later I called again, and was told the driver did the same thing -- waited in the parking lot instead of coming inside to deliver the pizza. The pizza was finally delivered 90 minutes after I ordered it, and the driver offered no apology and was in fact very rude. I'll never order pizza from Papa Johns again!!!! ! read more

My pizza was delicious! The driver met me at the door to my dorm on schedule, and even brought cups for my pop! This hungry man is pleased! read more

I placed a large order (24 pizzas) for an event, set everything up ahead of time with the staff. Picked it up, everything was ready and on-time. The staff helped me carry the pizza's to my car and were nothing but friendly. The pizzas were delicious and the attendees of the event loved the food! I appreciate all of their hard work and help getting this order together! Thanks! read more

doesn't deliver in my area. the people are so rude and it takes forever getting on the phone and they do not know their way around the city!!!! read more

My hometown Papa John's is way better. Pizza here is kind of "meh." I wish I knew that they didn't accept a $50 when I went inside the place. Had to walk down the street to get change just to buy my pizza. read more

Darcykins R must have had a rare good experience. I have been here and I have picked up pizza in the store. They have trashy people working there who DO NOT wear gloves and who DO NOT wear gloves. Very unsanitary. Staff is rather rude as well. I called corp about this issue and they did not seem one bit concerned. I will say though every other Papa Johns store I have been to has been very very exceptional with service, sanitation, and customer service. This however is not one of those. Please, protect your self do not go here! read more

I experienced the rudest customer service ever at Papa Johns on Franklin St. In Chapel Hill. I ordered online for pick up when I arrived to pick up the pizza I was told they didnt receive my order. I was certain I placed my order, the employee called the online service and they stated they didnt receive my order. I then asked how we could resolve the matter, it was an online promotion. He continue to tell me he couldn't go online to place my order for me. I'm not sure why he said that when I didnt even ask him to do that. I asked if I could speak to a manager, thats when he told me HE was the manager. I told him he had very poor customer service, he stated his customer service was excellent. By this time Im bewildered, he told me hes not confrontational, no one mentioned he was. Everytime I tried to talk he talked over me. I asked him if there was a reason why I couldnt express my dissatisfaction, he stated his manager would be in on Wednesday and to call for her then. He walked off on me and continued. To interrupt me as I tried to talk to him. Its behavior and customer service such as this which makes me feel employees like this are not even deserving of minimum wage. I phoned the corp. Office right after my experience and was told someone would be calling me to follow up in three business days. That was three weeks ago and I have yet to hear from anyone. Im glad customers have an opportunity to publicly express our dissatisfaction of such rude and unacceptable service. read more