My experience has not been a good one overall. However, I do love the seasonal themed (baseball) iced sugar cookies but they NEVER have them available for purchase. Every time I go 2pm or 5pm, they are always out. I have gone there about 7 times thus far and have only been able to get them twice. The last time I was there was at 5pm, I went through the drive thru and tried to place my order for the special...buy a drink and pay .99 for a dessert item (the iced sugar cookie) so I gave my order and I said, do you have the iced sugar cookie and she said I will have to go check. She came back and said, no they were out. Figures! So I said, well I'll just pay for the Napa Valley chicken salad sandwich on chibata bread. No drink. No dessert. So I drive around to the window to pick up my order and got to the window and the attendant said, Ma'am, we are out of the chibata bread. Now it's 5pm and they are open till 10pm and you are out of chibata bread. Really!!! Like don't you make your bread and cookies in house, yes she said and that was it. So I said, OK and drive away with nothing for dinner. I really don't understand how you can operate a business and stay in business when you are always out of your products that you are supposed to have available to sell to the public. read more