Very disappointed in my green goddess salad today! I ordered extra avocado, extra onions and extra bacon, I didn't get none of the extras but paid for it. I've been a loyal customer for a long time now and I hate to say, their service SUCKS more and more! Over priced and you don't get what you ask for. There was not even bacon in the salad AT ALL. So mad right now, I was robbed of my money, smdh! ‍ read more

Worst Panera I've ever been to, and I love Panera food, so it just sucks that this one is the closest one to me. When you go in the evening, they get annoyed and you can sense they're done and ready to go home, so our late 8pm or 9pm orders seem to be just so inconvenient to them. Terrible customer service. Never gets my order right. read more

My first time at this location I usually go to the one in Clifton. The staff if slow, service is slow, food was cold, and stale and old. I never had a complaint in any other Panera Bread. Also the store manager sees this and does nothing about it. Dp not recommend. read more

I was literally shocked by this cafe today..usually this brand serves amazing fresh food. Not this location it was simply terrible the salad was wilted and absolutely horrible it did not have the ingredients that were suspose to be in such as avacodos. The bakery good I ordered was stale awful. The bathroom was dirty there was no toilet paper in the stall some lady in the next one gave me some. The front entrance coming in was even dirty took a picture on the way out. Talked to the manager who literally could care less. The front cash register had noone there when I first came in had to call our. The lady eating next to me threw her food away and left. What is going on with this place what a disaster. read more

In short, this location is horribly operated and the staff on the evening I went (except for the cashier) were unprofessional and extremely discourteous. They only serve disappointment. Walk in hungry, walk out angry...and still hungry. I visited this recently opened location hoping to get some broccoli cheddar soup and comfort food being a bit under the weather. Soup is always a roll of the dice at any Panera since, for some reason, they always seem to not be offering the one type you are looking for or they always seem to run out, even an hour after opening. Arriving about 25 minutes before closing time, I was absolutely ecstatic that my order, taken by a very friendly and thorough female employee, was good to go. The layout was typical of any other Panera and she directed me to the waiting area for my to go order. I sat down and enjoyed the free Wi-Fi for about 5 minutes. I became a bit puzzled at this point because I was the only customer that had an order rung in and throwing a bread bowl and filling a container of soup and bagging it up should not take very long. I figured I would give it a couple more minutes as I continued to mindlessly browse the internet. A couple more minutes went by and I hear my name. I walk up and become puzzled who even said my name because I can't see anyone in the service area. Suddenly a gentleman pops out and tells me that they ran out of the food I ordered and he forgot to tell the other staff members. I get that they ran out of food. It happens. For some reason, any Panera in the US it happens a LOT. Whether it is 10 til closing or 2 in the afternoon, Panera runs out of stuff. Seems to be a company standard. I can also understand you forgot to tell the other staff. Maybe something happened and you were so busy it slipped your mind. Then again nobody else was in the restaurant ordering food and I'm sure it had run out much earlier in the day. I can get past that. What I can't accept is inconveniencing me by making me wait nearly 10 minutes to tell me you don't have something you know isn't available. What happened when I rang in my order? Where was the staff member in the kitchen what on earth were they doing for 10 minutes that they didn't notice or know they had an order? That's a really long time to wait for a simple statement. He did apologize, as did the manager who had no idea about the situation but also showed no surprise whatsoever. Their apologies were half-hearted and came off robotic and rather insincere. At no point did anyone even try to offer any other options and I was so frustrated I just wanted a refund and to get out. Who knows how good their food handling procedures are if nobody is paying attention to orders being placed or food running out. Meanwhile, every other restaurant is nearing closing time so that small window of opportunity to go somewhere else to pick up some food is pretty much nil. Had they told me off the bat, I could have made it to a different Panera location or one of the dozens of other places within a 10 minute drive and still been able to order 15 minutes before closing. Instead I have to settle for Wawa food since it's the only thing still open. read more

Way to packed no one cleaning tables. There is a young lady sitting alone at a table for four doing homework for a very long time. While families stand and wait for a seat. Not very organized for such a small to many people staying to work and not leave read more

The food is good and the manager is connected with the guests. I eat inside and didn't realize there was a drive through. From the sounds of other reviews the drive through people need training. You just don't give customers cold food that should be warm or hot. Inside the cashier was deer eyed and shy. Maybe this was her first job but hopefully additional training will heighten awareness of how important it is to greet paying clients with a smile and display energy and passion for what you do. The food met my expectations based on other Panera's which is always good. The soups are too salty for me however. I would prefer a lightly salty option and add more salt to taste. Service inside is never an issue. read more

I go to a lot of Paneras. Usually when I'm in the road so I can use the internet. This has got to be the worst internet speed I've ever seen. I couldn't even access my email. Please fix this. Terrible read more

Great place and the people working there are very friendly. They have nice seat outside where you can see the planes from Teterboro airport. So far my favorite panera. read more

Got everything else but missing the cream of rice soup which I ordered for my toddler. Was not happy at all when I opened the bag at home.

I just want to say that this Panera Bread has excellent customer service. Today, I went through the driveway to buy a sandwich that I thought I liked. I received my order, then drove to the side of the building planning to sit and eat in my car. I then unwrapped the sandwich and realized that I selected the wrong sandwich and remembered that this one was a cold sandwich and with bread I didn't like. I decided to walk into the store and attempt to exchange it. I told am employee (or one that appeared to be the Manager) that I realized I brought the wrong sandwich and asked if I could exchange it. He immediately said OK, and had the sandwich I preferred made. I appreciate him handling so well what some may have called an inconvenience, or a loss. That's why is why I love Panera Bread. (Oh, and the food too. ;-)) read more

I love Panera's food but this location really needs to get it together. I waited 35 min on a Tuesday night in the drive thru for a soup and salad, then tonight (Thurs) they told us they have no bread to go with the soup and no avacado for the sandwich. Unfortunately this is not the first time for either of these issues. How can you call yourself a bread company and not have bread and advertise a turkey avacado blt and have no avacado and what's worse is they don't tell you, you find out later when you've already gotten the sandwich or salad. Hate leaving a bad review but this location needs improvement. read more

Excellent food and the people are great. I really enjoyed my visit here. Try the tuna sandwich it sound simple. T it is the best sandwich I have eaten in my life. Their souls are also amazing and their customer service is too notch. The lines tend to be alittle long but that is because everyone comes here. I wish they had a drive thru tho but other than that I love coming here read more

Quick, easy, kiosk order, consistent food, nothing to complain about. there was hair in the soup but I think it was one of the customers it couldn't have been the staffs'. When I informed the staff, she took care of it professionally. 4 stars because my wife and I were walking aimlessly not knowing where to order before we decided to just go with the kiosk- we didn't know where the lines formed (there was a blob of people and the staff wasn't there to let us know where to stand) read more

Panera is always amazing, BUT when you come to this panera your order is always wrong.. the drive thru is the worst because when you get home you're missing some of the items you ordered... I wish I could give them more stars because anytime you go to Panera the food is always amazing, but I would avoid this particular panera if you could! read more

This Panera use to be my favorite location to sit quietly with my laptop and enjoy a cup of coffee and some good Panera food, however nowadays, the amount of teenagers coming here and causing a ruckus and screaming in the store is making me rethink coming here again. read more

10 ppl working, one ringing.. huge line.. took forever.. don't bother... the manager "Jose "came out.. looks at the line and goes to the back.. 5 customers.. one ringer...no name tag on the rude African American women with braids.. $18..for a soup and salad bowl!!! read more

I've come here a few times and it was decent, but today was by far the worst experience I've had. I ordered the Spicy Thai Salad, which was absolutely god awful. I ordered the French baguette as my side and was given potato bread... I left the store completely disappointed and I'm not sure if it was the chicken or something else in the salad, but I feel extremely nauseous. I will not be returning to this location again. read more

i normally never complain about panera but today was just horrible. i sat on the drive through line forever cause there was only one person making the food and taking the orders. first i open my order and there is wet stuff on the bread so i ask for new bread. second their new grilled cheese smells like someone sat on it.. so disgusting i asked for a regular grilled cheese which they then told me they don't make which is a little weird i'm sure they carry all types of bread and cheeses just charge me the same and give me the regular grilled cheese that i asked for in the first place so they refunded me and all i had left was the mac and cheese. oh which was ice cold by the way. if i wanted cold mac and cheese i would have walked across the street to walmart and got it for half the price . read more

I'm a pilot and normally love Paneras as I eat them all over the nation (so I've been to a wide variety of them). This has got to be the worst one I've ever been to. After I ordered my food the computer broke down and everyone's order was dropped. I can understand computer glitches. At one point one of the workers asked what my order number was. After about 20 minutes of waiting for my soup she took my order again and put it on paper and I watched her give it to the people making the food. I sat patiently for about another 20 minutes. I noticed people that had ordered their food way after me get there food so I went back up to the counter to ask about mine. I tried to explain the situation because I had already reordered my food on paper but was still missed. Who I assume was the manager didn't want to hear it. As I was walking away he made some snide remark. SERIOUSLY this is how you deal with a customer who had been very patient up to this point! I'm at a Panera that screwed up and by this time had been over 40 minutes to scoop soup into a bread bowl. I should had been more livid and the manager just wanted to make snide remarks like it was my fault they screwed up! Don't bother going to this location. There is a A LOT better option for a Panera just down the road off of 17. Go there and save yourself the headache of poor management. I never got an apology from the manager just accusations that I just didn't understand. I understand it doesn't take 40+ minutes to scoop soup into a bread bowl and that it's bad practice to make rude remarks to customers. read more

Horrible! Horrible! Horrible!!! I order online ahead of time and Waited 20 minutes passed the estimated time. The manager stood there the entire time and didn't offer an explanation or apology. Then to top it off i was in such a rush that i didn't check the food until i got home and it was the wrong food. So i waited for no reason and received the wrong order, which i couldn't eat because I'm allergic. Waste of time and money! I will never return. read more

A piece of chicken in my caesar salad was pink, white, and a little hard. It was raw! I love Panera Bread but this branch has completely failed me. I should have taken a picture. read more

This place was dirty as I dont know what. I left my phone in the car and could not take pictures. Thank God I only eat soup cause the Manager making sandwiches and the area they were making them on would make you gag. When he noticed I was looking Directly at him, He shift his body to cover the nastiness. Which made me even more Disgusted cause now I know you know that you dead wrong. read more

used to go there every day to work, till one day, after less than an hour, i've ordered and had my lunch, the manager i think her name was Melanie , she walks over while i'm on the phone on a work call and asks in the most bizarre way if i was going to order anything else otherwise i need to clear the table never going back again read more

It is Panera Bread. I dont have very high expectations. But i go there once or twice a month. I have been to better locations than this one. My toast was almost burnt, the tables were not clean, and the staff were not very helping. read more

I went to the Panera Bread drive-through today ordered a Apple chicken salad a Turkey and avocado sandwich and a steak sandwich and bacon's also and a drink. They handed me the bad and I drove you other Aaron's when I got home I realized that the 2 sandwiches were missing so I call I was hung up on I spoke supposedly with a manager name OJ and he tell me that there was no leftover sandwiches that there was nothing that they can-do.Prior to this I call and was told that they had this sammich is I then called back when I was close to this narrow to head and asked if it Would-be OK if I want to take lives to to pick up the sand in case I will street very Luling and I was never given my sammich with they have now lost many customers because I'm telling everyone I know not to go read more

Always clean, never had an issue with my order. Thanks to the drive thru and online ordering, great breakfast on the go for my family of 5 ! Love their bacon egg and cheese on asiago read more

New store. Pretty good service and the order is usually right unlike some of the other Paneras

Terrible service. At the customer standing before me, this worker named Natalie rolled her eyes and shook her head as if she were annoyed. While taking my order, she also gave me an attitude for no apparent reason. Just rude and disrespectful. She made me lose my appetite and I don't think I will be coming back here. read more