Great good and normal favorites. but this restaurant location needs a serious redo. The place is actually falling apart! They need a new bathroom! The paper towel holder is broken. Tables are old and broken and it needs a renovation stat. read more

Love Panera early on Saturday morning. I have the app so that means I can walk and grab my table, place my order, and then pick it up when it's ready. I love the convenience of that. Coffee always tastes better when somebody else makes it but I've grown fond of their hazelnut with a pump of vanilla syrup added. I didn't have to interact with the staff today, but they're generally very pleasant. More than accommodating when I've had to ask for a little extra attention. The background music is just that ... background. No need to steal your focus away. Continue your conversation with friends or just zone in on your task at hand or ... just relax. read more

Panera Bread - Ham Croissant Benny (subbed in an Asiago bagel for $.50 more) Opened for viewing - Sandwiches Near Me - Shakopee, Minnesota

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This location was very clean and spacious. The staff was decent and the food was good. There is plenty of seating inside but the parking lot gets full so it's hard to park close sometimes. Overall it's not bad read more

It's a Panera, so there's not much surprise in terms of what to expect. No problems with my order. None of the food was particularly wowing, though I wasn't expecting it to. Much of it was overly salty for me, but I have mild tastes anyhow. I was amused at being asked if I wanted a baguette with my sandwich. read more

The sandwiches pizza soup and salads that I have tried have all been good. My favorite is the Toasted Frontega Chicken sandwich. The service has always been great and ambiance is good, although I have only eaten inside a couple of times. read more

Service is quick and the store is clean, but why did you get rid of all of the amazing original menu items? I came in today looking for the steak and white cheddar on cibatta, but was unable to find it. This was the only sandwich on the menu I liked. What's wrong with adding a couple new items? Don't get rid of the tried and true! read more

This store is a far cry from the stores I'm used to back in Iowa...and that's a good thing. Instead of herding people like cattle through the line, I was given a pager to pick my food up at a separate window. If you have Panera's app, you can order from your table and avoid the line completely. They also have self-serve kiosks that allow you to avoid the line as well. I ordered the ham & swiss sandwich as part of my You Pick 2. It appears that Panera has upped their game somewhat, though I can't pinpoint when it would have happened. Purchasing a sandwich is atypical for me--I'm usually an Asian Sesame Chicken Salad guy. With that said, the sandwich had a delightful mustard spread--slightly sweet, with whole pieces in the spread itself. I also had a cup of the broccoli cheddar--standard Panera, no issues with it. The restaurant appeared clean and $9.00 for a cup of soup, a sandwich, and two sides isn't a bad deal considering what else is around. read more

Panera Bread - Cup of broccoli cheddar, 1/2 ham and swiss. - Sandwiches Near Me - Shakopee, Minnesota

I love panera but the new strawberry chargered lemonade has made me very twitchy and on edge. I am not one to be sensitive to caffeine at all and this has been the worst I've experienced so far. I've read about 3 lawsuits and deaths from this and is even called "Death Lemonade." There is over 5 cans of redbull caffeine in this. I would highly suggest against this! It feels like i'm having a panic attack and a heart attack at the same time. read more

They redid the counter display which looks nice but it is different. For example the cinnamon rolls have changed. But the girl that helped us was very nice. We received our food and it was weird the egg didn't cover thr sandwich but we were able to manually fix that. Food was good, overall not bad. Would be back. read more

Panera Bread - New display - Sandwiches Near Me - Shakopee, Minnesota

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This is a Panera, so there's not much left unsaid about their food, but the patio at this location in particular is excellent! Would come back just to sit out there! read more

I have steered clear of being a jerk about this location for 3 years but I'm fed up. Every time on every order there is an issue. They are kind about refunds but I just can't imagine this location can survive much longer with this level of consistent problems. I love Panera but we are definitely breaking up with this location for good. The straw that broke the camels back... a chicken-less signature chicken sandwich. Last time every item on my order was wrong, several times missing items. It never stops. read more

Sorry, Panera is striking out lately for 2 reasons. First, the basic business model. I order, I find a table, I collect the foods as they're ready, I get my own soft drinks, I get my own takeaway boxes, then I bus the table when I'm finished. That's the model-- and they charge pretty steep prices for ZERO service. Second, execution. Today: my wife and I just wanted soup and a sandwich for lunch. Her: out of standard bread, only white bread left. So she gets a salad. Him: only white bread, but out of lettuce too! So he gets a pastry instead. That's lunch now: salad + chili and soup + pastry. Iced coffee? Fix it yourself, here's a cup. Sugar? Over here. Creamer? On the other side of the room. The pager never goes off. I chase down the food. I get the wrong soup. Here's the right soup. Oh, but with a dirty spoon. Yes, that's your latte sitting there; it's lukewarm. So I order, take our 2nd choices, and act like a server for 10 full minutes before it's all finally together on the table. I did everything but dish out the soup and chili myself. For this 2nd rate lunch? $26!! Sorry Panera, this just doesn't hack it. read more

Stopped here for lunch takeout and was pleased with the fast and efficient service. Would stop here again if I was in the area. read more

Panera Bread - Quick pick up parking available! - Sandwiches Near Me - Shakopee, Minnesota

Food 4 stars. Personal 5 stars. Owner 0 star your place is dirty and need renovation! Do not be greedy spend some money for sucsse. read more

Panera Bread - Sandwiches Near Me - Shakopee, Minnesota

This is one of my favorite Panera stops because of the way it is set up in the outdoor seating. Always love their soups and sandwiches and variety of pastries however, i'm getting by they don't carry the raspberry thumbprint cookies anymore. Upon asking the manager she informed me that they are a seasonal item, Bring the Apple thumbprint cookie instead citing it was seasonal. I say bleh! Bring back the staple raspberry thumbprint cookies I am sure I am not alone on this one. ‍ read more

Panera Bread - How many of you would like Panera to Bring back the RASPBERRY thumbprint COOKIES?! Only serving apple citing "they're in season!" ‍ - Sandwiches Near Me - Shakopee, Minnesota

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no pierdas tu tiempo acá en esta tienda. la atención es muy mala y el manager tiene muy mala disposición para atender al cliente read more

I've been meeting friends twice a week at Panera, Shakopee. The staff are very friendly and kind. The store is always very clean!! They also have outdoor seating. There lots of tables but comfortable distance so your conversation is private. Prices are in line with the competitors. And best ever - the food is ALWAYS fresh! 5 Stars from me!!!!! read more

Slowest service on the planet. Meanwhile there are 5 people standing around doing nothing. No idea what took so long.

Clearly the new Kiosk ordering has only enhanced the level of non-service at Panera bread. Placed an order for a cappuccino and bear claw for dine in through the kiosk. Paid for it, grabbed my little pager and proceeded to wait. 7 min passed as I watched the two cashiers play flirty with each other..and snapchat. Finally I said something to the manager and he gives me an excuse. I told him I didn't want an excuse I just wanted my order....and voila!! 2 min later I had my stale bear claw and cold over priced cappuccino...no apology nada.. 10 min later...the manager walks over and hands me a few comps...thank you...but really?? Figure it out Panera, I used to be a 200-300 dollar a week customer. I think I'm going to find someone else who values my business and appreciates the value of good customer service. If I could have rated 0 stars I would have. read more

Panera Bread - Quality has gone way down hill. - Sandwiches Near Me - Shakopee, Minnesota

Some people have been mentioning the cashiers as a problem here. I used them once and have used the kiosks ever since. If you do your own order on the kiosk, you can't go wrong. You can customize and also save your favorite meals if you join their rewards program. I really like that feature. It also makes ordering a breeze. No errors and the kitchen does a good job on the custom orders. My best advice for you is to go to a Kiosk and not the cashier and you will be fine. Good clean food. I feel good eating here. read more

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I've placed multiple orders at this location for delivery? They never deliver any of the beverages that are ordered as part of the order. When you call to the store, they tell you that they use a third-party service "DoorDash "and they won't be able to assist. Unfortunately, you have no way to contact DoorDash because you ordered through the Panera app and therefore they say it's a Panera issue. So today I had placed an order to which they did not deliver the beverage and I contacted the store to ask why it is an ongoing issue. The young lady that I spoke with told me that it was a DoorDash issue, and there was nothing to do with her and she could help. I explained to her that it was an ongoing issue, and I would like to talk to the manager to which she stated she was the manager. And I told her well, since she didn't seem to care to pass me along to her boss, who she claimed was the general manager. When I ask what her name was for my records to know who I spoke with when I called about the complaint. She said she did not have to give her name. I asked her if she was the manager she said yes, I said then. Who is the manager's name that I'm speaking with? She said she's not giving me her name and hung up the phone. A few moments later she called back and claimed that the call was disconnected. However, when I answered the phone she said hello this is Chelsea from Panera giving you a call back. So I asked her why she hung up the phone and refused to give her name. She said she's not going to give me her name because of privacy reasons. I said I understand I'm not asking you for anything other than what your first name is for my records to know when I talk to your manager who I spoke with. She again said I'm not going to give you my name. I told her that's fine because she had already said when she returned my call that her name is Chelsea, correct. She then hung up the phone. Very unprofessional place. read more

This place is so overrated. I don't understand the excitement people get over Panera. It's just another place selling overpriced very average salads and sandwiches. The only thing I get excited about when coming here is their "Everything and the Kitchen Sink" cookie. It's to die for. Everything else I can do without. read more

I frequently do large orders for client lunches and honestly was done ordering from Panera because I kept having horrible experiences (always late, missing items, etc) but my clients HAD TO have Panera so I picked up from this location. Had the pleasure of working with Jessica who helped with this order. You can tell they definitely have their act together. Would order from here again! read more

The family and I showed up at this location at 8pm, a full hour before closing time. I double-checked the time, because it looked like the employees were trying to handle all the closing duties early, as tables were pulled out and chairs misplaced due to sweeping. Only two of the 30-40 tables were filled with customers. I don't fully understand Panera's angle here, but the floor was completely soaked by an employee who was heavily mopping, so it was no surprise that my 5-year old son slipped and fell. Nobody working apologized for the overly wet condition of the floors, nor did they ask if he was OK. The sandwiches my family had were nothing special, and leaning toward bland. The lemon chicken soup tasted like nothing more than warm water. I hadn't been to a Panera in several years prior to stopping by this one, and I'm quite sure it will be several years (if not longer) until I go back. read more

I've gone to many Paneras, because I love their iced green tea way too much. I see many bad reviews for this place, but it was all review from years ago. I feel like this place definitely improved. I come here often since my boyfriend lives pretty close to this place. The service has always been quick and friendly (for me). The most they've messed up on my order was twice, but each time they fixed it to my liking and gave me something in return. I only give it 4 stars, because this Panera isn't my preferred Panera location. read more

Nothing beats grabbing breakfast or dining in at lunch. Decent food and nice location.

Bad customer service, at register. Been here a few times and the girl at register doesn't even greet or welcome, you. The restaurant is dirty, tables floors, dishes stacked , not pleasing to see. Maybe their short on hands but it's not even busy, and I can see them just talking in kitchen read more

I ordered a grilled cheese and they only gave me half of the grilled cheese. When I asked them about it they said it doesn't come with the whole thing, even though I've ordered the grilled cheese many times!! I am humid, fix your store read more

My wife stopped here yesterday for a quick dinner before an evening meeting at church in Eden Prairie. After waiting in line to order while the staff took care of a family with small children she noticed that the staff sort of disappeared. One staff person commented to her that she was "off duty" and could not help her. Several minutes more passed with nobody taking her order (while they milled around behind the service counter), same "off duty" staff person commented to her "you came at the wrong time, we're changing shifts." At that point (with no notice or protestations by the shift-changing staff) she left. So if you're looking for a place to eat, try Applebee's. read more

Went into the Panera in shakopee this evening for dinner around 6:45. No one was in front of us in line and there were no other orders on the screen. I ordered a pick two with a sandwich and soup and they didn't inform me they were out of the bread it comes on. They proceeded to just put it on different bread instead of ask if I wanted different bread or something else. My boyfriend ordered a simple bowl of soup. It took us 15-20 minuets to get our order, and remember no one was ahead of us, as there was only one guy on the line looking completely lost as the other two walked away as five people walked in and ordered. It was a train wreck. I hope someone steps up training and gets this store back in shape as it seems that the manager doesn't care much about the training efforts put in this store. read more

They were pretty terrible today...cashier didnt know what kind of drinks they had, my buzzer didnt even work and they knew some buzzers dont work..WTF? Got my food, no fork with my salad but spoon and knife, and then my croutons in my caesar salad was...shit, soggy?? Im at a BREAD place and their croutons are shit...pretty Terrible experience today. read more

Busy Sunday morning, and the staff is lost. Long line of people waiting for their hot food and their are 5 people prepping. Very poorly managed. read more

Poorly managed, customer service was awful. We waited in line for nearly 10 minutes and the wait for our food was longer than any Panera I've ever been too, wasn't even a rush hour either. Sigh read more

Joey is a Rock Star!!!!! If you want Exceptional service and liked to be Wowed , this is the place to go!! Great Food as well

One of my favorites places to go, fresh food fast, good selection, helpful, friendly staff. Does sometimes have a bit of a waiting line though when it comes to ordering. read more

They always make my order correct when I choose to customize items or ask for any requests! The rapid pick up is always on time and regular dine in is very speedy as well! The staff here are awesome and accommodating. Love this panera. read more

The Shakopee Panera Bread is one of the better ones in my opinion. I've waited in long lines at other Panera Bread's, and this one is pretty consistently short. Sometimes I even order through the mobile app, and pick it up right when I walk in, no waiting at all! read more

Their food is great, the bakery especially. But this Panera leaves a lot to be desired in the customer service side of the world. I've been goIng here for a really long time and their friendliness and service keeps going downhill. The management doesn't seem to care much either, it provides excuses and defends the poor quality service instead of owning up to it like they should. I'm very disappointed with it to be quite honest. read more

Not a lot of vegetarian choices but it was good for a quick lunch. Prices are right and it was fresh. Wouldn't be my go to place but better than fast food. read more

Great service! A male employee, whose name I think was Thomas Cocker, was extremely helpful and allowed me to have a new soup when I didn't enjoy my first one. I will be returning often. read more