Once more an item was missing from my drive through order, this happens about every other time I go there. They couldn't resolve over the phone. NO MORE. read more

Got my order wrong, Called the store and the manager on duty said " sorry we were really busy".

Don't go there during lunch! Extremely slow! They are waaaay overpriced anyway. Many other places in town that are better and much cheaper.

Their sandwiches suck! Never like they advertise. They do have good soups. The mgrs do try to make it right if you complain. But they are pricey for what you get. read more

Panera Bread - This is disgusting! Looks like vomit turkey. - Salad Near Me - Santa Fe, New Mexico

I went through the drive through this morning and the girl who took my order didn't know she didn't take herself off speaker and she started cussing and throwing out insults. I don't know if they were directed at me or not but either way, it was extremely unprofessional. read more

I come here often and play their excellent rewards program. love the healthy food options. For those few of us of who care about what we put in our bodies, Panera is one of the few chains that gets what we want. Service is always friendly and fast. Lines get long at peak times.... Rather than complain, why don't you order online and it will be ready in about 10 min.? No line, duh! My only complaints are that the dining room floor gets dirty. And the wifi...the worst in town. Would be Four stars but for that. Usually, it's to slow to draw the login page! Now that is slow. Doesn't matter the time of day. This when Comcast offers 100MB down for $70/ mo. Hello, Manager! Call Comcast tomorrow and quit making excuses. I think I'll write the company HQ, as some of us need to work for a few while we enjoy our food. Manager: When the call you, you will know it was cuz of me. read more

I generally enjoy Panera Bread, especially when I'm traveling, as I know they have somewhat healthy vegetarian options. However, this Panera Bread is definitely the worst I've been too and not up to their normal standard. First of all, I waited 7 minutes for my food. I know it was seven minutes, because they have an electronic screen that shows how long its been since each person ordered. The restaurant was maybe a third full and I ordered soup and a flatbread. I'm not sure what took so long, literally the only step is melting the cheese on the flatbread. (And when I got the flatbread, there only seemed to be cheese on half of it, the other half was just tomatoes and whatever spread they put on it). Second, you are magically supposed to know to sit down at a table while waiting for your food. I guess they have sensors in the buzzers that link to the tables or something because they bring the food out to you. I did not know this and the sandwhich-assembler kind of rudely asked why I was hovering near the food area. (Um, I'm waiting for my food? Which I've done at literally every other Panera I've ever been to in my life?) Third, my chocolate chip cookie was so thin there was literally a hole in the middle. Next time I'm in Santa Fe I'll take the five minutes to find a better cafe. read more

Although I'm a huge advocate for Mom-n-Pop style places, especially for Santa Fe...this place is convenient to grab an early bite to eat and the service is quick and friendly even for a drive-thru scenario. I gotta say, they've got it down with the half breakfast sandwiches in the AM too...I can't eat a lot during that time, so the size was great. read more

Usually a nice experience, but this time they got pretty much everything wrong. When we finally got what we ordered, food was fine, but ambiance had already been shattered! read more

I visited this store again today and my experience was worse than the first time. The young lady working the drive thru speakers during the day either needs a new head set or hearing aid. She was not able to answer my questions (soups of the day and drink choices) and asked the manager to jump on board when she became frustrated. The manager had the same attitude and I was not impressed. I was hoping they would have their act together by now and this was their second chance. No more! read more

Ugh i wish I could give it 0 stars there so slow which i dont mind i live in Farmington, NM and usally restaurants are busy and kinda slow but here in santa fe there was like 8 people there and we waited for 45 minutes and when we got are food it was cold so we left i do not recommend read more

Crave Panera! We hit one wherever we go on a trip and are never disappointed. Tried a new soup this time. Southwest chicken tortilla and it was better than I've ever had. read more

Their products are great, if you actually get what you ordered. I am not being facetious when I say that less than half of the time are my drive through orders completely correct. For the life of me, I don't know why they cannot seem to understand why someone driving a car would want the bagel delivered with cream cheese already put on it. Many times an item is missing and I have to remind them what I ordered. Just be sure to check before you leave the drive thru. read more

I would have added more stars to my rating ..but not these late ..staff looked really tired and dragging..soup was OK..

Sandwich was pretty decent. But the"fresh apple" they served me was rotten to the core. Literally.

Today was absolutely disgusting. I received my half Cesar salad. halfway through i found a hair that was not mine in the salad. Instantly i lost my appetite, i notified the employee and i told her i didn't want it anymore. Her response was " OKAY" took my plate and never said anything after. Not only is there hair in the food, the customer service is terrible. Watch for hair in your food. read more

It's my first time eating at Panera bread. I ordered a panini sandwich and didn't like it at all. The manager Greg W. Out if Sante Fe asked us how we liked our lunch. I told him that I didn't like mine. He recommended a chicken bacon sandwich and said that he would take care of us and replace my sandwich. I absolutely loved the sandwich that he recommended! The service that they provided was AMAZING!!! I recommend Panera bread here in Santa Fe not only for the food, but the EXCELLENT customer service!!! Thank you Greg W!! read more

Drive thru line is ALWAYS slow. I bet it would be faster to walk in and order. The food is decent. My kids love the soup. But we spend 30+mins in the drive thru waiting. It's ridiculous. Food quality not worth the wait or money. read more

We have gone to numerous Paneras and this one by far was the most unorganized and dismal. Seriously what Panera has no soup and no bread available?! read more

I am always pleased with Panera Bread when I order for myself and my family. The food is delicious and nutritious. However, catering an event for my office was underwhelming and a runaround nightmare. We catered an event April 26th with deluxe salads and sandwiches and assorted cookies. I was not able to have it delivered due the time I placed the order and the volume of deliveries placed at the same time. I willing drove to the store and picked up my order. I was assured everything was there before leaving. I returned to the office and found out none of the cookies were sent with me. I called the catering line and was told they would be delivered. Half of the cookies were delivered. I called again to inquire about the rest and was apologized to then told the charge on my card would be reversed within 24 hours. When the charges hadn't been reversed in five days, I called back and was told someone would call me back. Four days later, I called back again and was told again I would get a call from the store and my number would be given to the DM. NO ONE CALLED. This is such a shame and a loss of good business from my office. We order up to $600 a week on catered meals plus have supplier provided lunches from time-to-time. If this had gone well and the follow-up was done as promised, I'd order again and Panera Bread-Santa Fe would have a regular customer. I would not cater again knowing mistakes are not handled well and refunds are not issued as promised. Follow-up and do what you say you will. You've lost big. read more

The quality of food that I received today was very disappointing. It took forever to get and once I got my food I rushed back to work and found a half-melted piece of cheese put with some bacon. very poor quality. See the picture of the grilled cheese. read more

Panera Bread - The quality of food that I received today was very disappointing. - Salad Near Me - Santa Fe, New Mexico

We are getting so disheartened! We like a number of things on the menu but have now had two problems with take-out orders and you now how it feels to get home and find a problem. The first time, a couple of months ago, got home to find someone else's sandwich instead of what was ordered. The second time, just a couple of days ago, found that the sandwich was not on the bread requested, the Greek salad had very little cheese and not a drop of dressing (don't know if it was supposed to be on the salad or on the side), and our first time for clam chowder was a letdown--tasty but too soupy (could/should be thicker & needs more solid ingredients). The French baguettes are killer, the tuna is good (tho we think Firehouse Subs' is better); and yet we will not give up on Panera. read more

I had a 1/2 Ceasar 1/2 Fontina Grilled Cheese. The girl at the register was very courteous and took our order quickly. My friend had the 1/2 Thai Chicken Salad and 1/2 Fontina. Our other friend had 1/2 Sandwich and Soup. The food was brought to us in less than 10 minutes and the sandwiches were grilled perfectly and very good. My salad was the perfect size to accompany a sandwich and my friend's salad was very big and she brought the rest home. Our other friend also enjoyed her meal. My cookie was nice and chocolatey and it was melted nicely and baked perfectly. The store was immaculate and we had a very nice gentlemen bring our food out to us and take our trays away. I look forward to getting salads here in the future as there are not many take out salad options in the area. read more

Unfortunately Santa Fe doesn't have a lot of quick places to grab a bagel and coffee in the morning. Other than Dunkin Donuts, which has terrible service and average, food finding these kind of items can be a chore. We are often in town to head up into the mountains for the day and don't want to spend an hour or two eating a breakfast and we all know that this city has amazing places to get breakfast. This is where a place like Panera has value. You can get in and out fairly quickly even though two sandwiches and a few breakfast items took 15 minutes at this particular location. The cashiers we're very friendly and helpful but those making the sandwiches needed some work but I guess that's why one of the managers double-check every order that went through before the customers received it. Sounds like a lot of work but if that's what you got to do to ensure people get their right meals awesome. Beyond that we all know about Panera. It's a massive chain with average food and affordability. If you don't mind that this is your spot. read more

Have been disappointed with the overall experience at this Panera location. Waited 20 minutes in the drive thru line for awful iced coffee. Then I thought I'd give it another chance and returned but went inside to get the brewed coffee, only to find they were out of stirring sticks, etc. When I asked the lady behind the counter for napkins and stirring sticks she had a bad attitude, they simply do not care about quality at this establishment. read more

Went through the drive thru and had 3 different people try and take my order so I had to repeat it multiple times. We got to the window and there was stuff missing from the order we let him know and fixed some stuff but there was still food missing. Another time I went there my chicken tortellini was cold at the bottom. The staff is super friendly and sweet though. read more

So, yesterday I ordered a ham and cheese sandwich.............many, many minutes later, when those who came in after me were served, I asked an attendant for my order. She went to check up in the kitchen, and returned, telling me they were without cheese...................so I ordered turkey and cheese........it came within minutes, minus the cheese..........when asked, the attendant fetched cheese slice for me........I asked for a napkin........and was told they had no napkins.........GREAT lunch experience, yes? read more

I have been to other panera restaurants, but this one did not measure up. The services was slow, they got the order wrong and the sausage on my breakfast sandwich was so awful it was inedible. It was like they over cooked a freezer burned piece of sausage. I tried to say something to the wait staff, but she ran away before I could tell her. I'll never eat at thins restaurant again. read more

Literally my favourite place to eat in America ! The food is amazing and their fast it's like a cute cafe so I love the atmosphere here.

This place is disgusting dirty dishes are piled up all over the place, half the tables are dirty, and the men's room urinal doesn't flush. Too expensive for a truck stop atmosphere. read more

Great service and good food. Management is always courteous and helpful. Always a fan of the soups and cookies.

I choose one star because this store is in serious need of better management. I have been to Panera stores all over the US and this is the worst one because there isn't enough staff and the staff is not well trained. I'm sure it must be demoralizing to work there. I am sad about this and have given them 4 tries just to make sure I didn't go on a bad day. I really wanted to have the great Panera experience that I am used to having in Santa Fe! I think Panera is a franchise, so is there no accountability to the brand, which is getting a bad rep in Santa Fe? read more

Love this place! Customer service in the store is amazing! Had a little hick up with the drive through, and they made it up 10 fold the next trip I came in. They took care of my whole lunch, also bought my kids! Wow, impressed, awesome recovery! Thank you. read more

If you're out this way and think your finding "an old friend" of a restaurant think again. Not ℗ officially" Panera...don't know what that means...learned it when they would take my card. But it doesn't end there. Menu close but not totally a Panera you go to. Bread is far less fresh, especially to go baguettes. But worse his how un care for this new store is. Patio is a mess and it's apparent nobody is in charge of keeping it clean. At least five tables were full of debris when I was there, and the trash can filled. The girl bringing out food to who was there had blinders on, could have put something in her hand going back...but didn't. Out of things out front, little things that annoy you. No lemon for tea....really? No coffee refilled up front. Also, the breakfast bacon and egg sandwich is and looks anemic on the plate. Boring and bread.... Is there an egg and bacon in there. Drive by this. read more

My first experience? Amazing! Would have given 5 stars. My second? Good but a little sloppy. Would have given 4 stars. My third? Bad. Just bad. So I gave 2 stars. All three times I ordered the chicken salad sandwich. The first time it was SO delicious! The sandwich was loaded with the chicken salad which made me feel better about paying about $8 for it. The second time it was made sloppily. The two pieces of bread were placed opposite of each other. It may not be a big deal to some people, but it just shows laziness. It's not that hard to match the top of a piece of bread with the top of another. This last time, just tonight, I was SO disappointed! The chicken salad sandwich I got was beyond skimpy. The chicken salad didn't even go to the edges of bread, anywhere! It was a tiny blob in the middle. The taste was way different too. It didn't taste like either of the other times. There were no grapes in it and maybe a couple slices of almond. The whole sandwich tasted like the person who made didn't give a crap how it tasted or looked. The only good part was the bread was nice and soft. And my husband ordered a peanut butter cookie for me and they instead gave him oatmeal which he didn't notice until he'd gotten home. My biggest issue with Santa Fe restaurants is how they go from great to crappy in about 6 months. Someone, I'm going to point to a manager, isn't doing their job by making sure quality is up to standard because I'm pretty sure the Panera franchise would not approve of inconsistent experiences at the same shop. Right now, the only way I would go back would be if I stop to check my food at the counter to see if it's up to my standards or not. And that's pretty sad that a customer would have to do that. read more

Decidedly worse food than in other locations in NM and elsewhere. Unfortunately this is a change for the worse over the past year. Soup is now bland and uninteresting, and sandwiches have become thin and sloppily prepared. This Panera was once goof, but I now avoid it read more

I work for the fire department and was looking for a late night meal after a long busy day. I arrived around 20 minutes after the restaurant closed and I was parked at the front door in a department vehicle trying to see the times on the door when the manager came out to make sure everything was ok. After telling him that I was trying to see if they were still open, he offered to make me a sandwich and a salad. The staff were super friendly and accommodating - even though they were busy closing up the restaurant! What great customer service! I am a customer for life! Not to mention, the food is always great! Thanks Panera of Santa Fe! read more

One of the nicest Panera's I've been in for a long time. The food was delicious, and they gave me a free cookie with my dinner! It was fast and the waiter service is a nice touch. Definitely recommend this spot if you're in town! read more

I like that Santa Fe has this casual dining option, and the food is pretty good. However, the management of this place is so terrible that I avoid going anymore. I once stood in front of the counter waiting to order while the manager had a conversation with her teenage employee about scheduling right at the cash register, totally ignoring me. The employees are clearly very poorly trained and so the numerous times I've been there the service is slow. The staff also keeps a table in the back of the dining area to collect all the trash and dirty dishes throughout their shift that they don't want to deal with, which is disgusting. read more

I'm not very impressed the sandwich I ordered was dry didn't taste like it had any sauce or condiment on it the bread was hard and the sandwich was $10 really unimpressed I'd rather go to Schlotzsky's read more