Every single time I send somebody to pick up my order they come back without something. Not the person picking it up's fault. It's Panera workers fault. How hard is it to read special instructions? I'm so sick & tired of calling to complain, they probably get sick of me. Get it together already. It's so frustrating. read more

Panera Bread - It clearly states what I'm asking. It's not that hard people. - Sandwiches Near Me - San Jose, California

We go to many of the Panera locations in the Bay. Coleman stands out among them but not in a good way. The service is always decent but it ends there. The store is dirty and the bathrooms look like something out of a gas station. We have the drink subscription and the drinks here are very cloudy like there's something wrong with the water they use. I'm guessing it's just very dirty unfiltered tap water mixed into the teas. Other locations don't have this issue. Lots of homeless come in & steal ppls food & help themselves to free drinks. You can't even relax for a meal when you have to be worried about becoming a victim. Hope they turn things around. read more

I never really get Panera Bread but, I was in the mood for some soup today since I was feeling a little under the weather... My coworker ended up picking it up for me and there's literally 2 pieces of noodles in here...I guess there's a reason I never really eat at Panera bread....super disappointing read more

Panera Bread - When your chicken noodle soup doesn't have any noodles... - Sandwiches Near Me - San Jose, California

I was super close to the store when I ordered online for pickup it was ready in about 5-6 mins vs the 10 mins it estimated online. The service was great. The manager was friendly and made an effort to great us and thank us for ordering. The food was consistent and fresh. Store was clean and in a good location. read more

The employees here are lazy. I was sitting down and one of the ladies said are you number 21 I'm like yes and showed her my number. She pointed to the counter to go grab it. Where's the customer service? I swear this location is hiring poorly trained employees or this location doesn't train at all. Where is the manager or the regional manager at this poorly run location? Is this best practices? I don't understand why it's expected for customers to pick up our own meal while we are eating indoors... read more

I can't Believe the attitude hear at the order pick up. Very rude customer services! Not like I'm use to get at Panera bread. Never Felt so unwelcome here at this brunch. I hope you'll change it back. read more

Justin and I have a few words for this establishment. Y'all gotta add more soup to ur soup bowls!! 99% sure the soup was straight from the can except it was just half the can. my cinnamon bagel also turned out to be a cheddar cheese bagel and was maybe in the toaster for 3 seconds total... the lemonade did make up for it tho I heart lemonade! read more

Panera Bread - Sandwiches Near Me - San Jose, California

Food was ok, no one working the counter so we just had to order on an ipad, not a big deal. A few homeless sleeping at tables inside and going around asking for stuff. We just hurried and ate an got out of there. read more

This location has great customer service! I'm always greeted with a smile and they even know my name which makes me feel right at home. The employees are all very nice and attentive. read more

Worst customer service experienced in a Panera Bread! (and I've been to severals) - The lady at the cashier today ( large lady) and another staff member (tall guy) were just plain RUDE to me! They pick and choose who they smile/or are nice to while speaking to/assisting them (notice it multiple times while there) .. just wow. Won't be returning to this particular location. read more

Ridiculous! Absolutely went out of their way to make sure they charged an additional dollar for substituting avocado on an Asian sesame salad due to the "new system update". I've ordered it this way for the last 4 years at least and they had made a way to make it work and then act as if they were unsure if they can keep it this way. So the manager walks up and asks what's happening and says no we cannot make it look as if she's ordered chicken and avocado. Even though they essentially want to change me as if I have! Eat shit! I won't be returning just based on how much he went out of his way to charge me the extra dollar! read more

i came here with 2 friends after running a race across the street @ arena green/guadalupe park. i hadn't eaten at panera for a while, so was pleasantly surprised to see the new offerings on their menu for breakfast/brunch, as well as iPads available for credit card orders (which saved time waiting in line to order with a human being). i actually ended up doing a customized order on the iPad, which was really convenient since you could add or subtract any ingredient you wanted: +egg white +spinach +tomato +red onion +avocado +feta cheese +everything bagel i clicked order, swiped my credit card, took a pager, and sat down with my friends. a few minutes later, my pager buzzed and i collected my order. my breakfast sammy was made exactly as i specified, and still warm, which was perfect since i was starting to get cold after my run! all of the ingredients tasted pretty fresh, and i thought this was well worth the $5 and change that i paid. great location inside the san jose market center, which is conveniently located just off the 87 freeway and very close to downtown san jose. read more

Panera Bread - egg white, spinach, tomato, onion, avocado and feta on everything bagel - Sandwiches Near Me - San Jose, California

Of the Panera's I've visited this one is one of my favorites. Like the set up and food is consistently good.

This store smells like melted plastic. I ordered a breakfast sandwich my food tasted like melted plastic. I wasted 7.00 I could not eat it tasted gross! read more

My son and I are African American and were in line today at the Panera Bread in Coleman Plaza. When we were called next to give our order, we were literally knocked out of the way as we walked to the register by a White male. He approached the counter and was instantly waited on by Maddie, a White employee, with zero recognition of his actions. When I mentioned my son and I were next and his behavior was extremely rude, Brisa Hernandez (the store manager) jumped in and said "we don't have time for you, can't you see we are busy". I asked for an apology, she refused and said there was nothing I could do about it, because she was the manager. I reported the incident to corporate and hopefully the Franchise owners will address the incident that I believe would not have occurred if my son and I were White. read more

Good salads, good sandwiches and soups... Great customer service, friendly staff. I really like the white cheddar cheese shells, Yummy, it very good. I highly recommend this place to others. read more

Are you serious? Wow! REALLY PANERA!!! A picture says a thousand words. Leave comments below. Whoever did this needs to get trained on how to cut a bagel. And its burnt too. Hint: Use a knife. I can't even eat this! read more

Panera Bread - Are you serious? Wow! REALLY PANERA!!! A pic says a thousand words. - Sandwiches Near Me - San Jose, California

I hardly ever eat-in here, always do take-out or order ahead. No problems with prompt and ease of service in either case. I'm a big fan of their butternut squash soup during the fall season - so creamy and delicious, and a broccoli cheddar soup lover any time! Unfortunately broccoli cheddar soup is a fave among most, so occasionally it ran out a couple times we placed an online order. The option is not grayed out an unclickable option, so until you reach check out you don't know that it's not available. Website glitch or not, it's quite a bummer! I have had this location cater my company's lunches a few times and only once was there an issue with a missing sandwich. I called to amend the issue, and a credit was given vs a new sandwich (because it would have taken too long to arrive). The delivery folks are super nice and come within the time frame selected. A little pricey, but much better quality and variety than Specialty's for sure! Will order from them again! read more

Paid extra to replace the normal chicken in a salad with seared chicken thighs. They put very small pieces, see photo. This is the second time I've paid extra and they skimped. I highly suggest not getting any replacements you have to pay $2+ for since they do not even give you a normal sized portion. The only reason I'm rating 3 stars is because their employees, both greeting and taking care of orders, are always very polite and fast. read more

Panera Bread - Paid extra for seared chicken instead of their grilled. That is all I got, nothing hiding underneath. - Sandwiches Near Me - San Jose, California

Nice place to hangout with friends and do independent study: Spacious Price is a little high vs the Vacaville and davis Panera read more

Panera Bread - Sandwiches Near Me - San Jose, California

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OK food and service but, seriously, why do all Paneras seem to have bugs flying around their display cases? We were going to order chocolate croissants when this fly zooms in and claimed the pastry as his own. And he won't move as the server walked back and forth. Weird. read more

Panera Bread - You want flies with that? - Sandwiches Near Me - San Jose, California

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I really never thought about Panera for breakfast. It works. Think of Starbucks on steroids. You get more choices, like muffins, assortment of breakfast sandwiches, and for lunch, soups and sandwiches. Unlimited coffee is a plus for those who need that quick caffeine jolt. read more

I'm a fan of Panera Bread in general because of the nice quiet atmosphere and easygoing relaxing ambiance. This one here is perfect for the lazy Sunday mornings when you're out and about but want something sweet with coffee or tea. Plenty of room for ample seating, this Panera is quite relaxing for someone who studies or just wants to hang out and read. If only there were nooks! I love their tea selection. If there's one thing Panera does right, it's the Republic of Tea - my favorite brand! They make the most hearty herbals, rich blacks with great quality and attention to flavor. I often buy these teas from world market, but Panera's got them stocked and that's always a good thing. It's really the small things that make me happy, and they are doing right by me. I also like that Panera is not just bakery. Or too much overwhelming bread. It's the perfect amount of "order in the front" and affordable pricing. They make lunches as well, but I've never had them. I imagine it's good. read more

Panera Bread - Sandwiches Near Me - San Jose, California

We ate dinner here tonight, Panera Bread. I had a turkey, bacon avacado on sour dough bread. I could have made it better at home. The sandwich was barely average. My grandaughter, 5, only ordered an apple, & chips, but refused more than one bite of the apple it was musshy. That means old to me. My son had a 1/2 sandwich & chicken Alfredo. He said it was not special. Just ok. His wife had same. She thought it was okay. My daughter had a salad & tomatoes basil soup. She said salad was good but stated the soup tasted kind of like ragu spaghetti sause from a jar, but not quite that good. On that food slone its barely a one star. To top it off, we went to collect our pastry at the end of the meal & found a fly kicking back on a cinnamon roll. All of the pasties were sitting out on the open. Completely exposed to this & other flies, dust, air, you name it. I told the cashier there was a fly on the pasty. She acted not at all concerned. She said that's because the door keeps opening. (Yeah, so customers can cone in) The complete lack of concern, really freaked me out. leaving me to wonder what other disgusting food safety measures were they ignoring! I asked for the manager who came & directed them to return my four dollars the amount from my $58 dinner ticket I spent for 4 pastries. $.99 if purchased with a meal. She never apologized, she never removed the fly, she never even tossed out the roll the fly was still sitring on. In fact, she did not even looked me in the face. By now cashier number 2 had taken over it had been more than 7 minutes & the fly was still bouncing around from roll to roll. Not one person lifted a finger to correct the situation. I asked the server, don't you think you should do something about this. She said like what. I said, like covering the food so that flies can't crawl all over it . Her response, " We can't cover them, the moisture would ruin the pastry." Evidently millons of germs & fly larva isn't bad enough for them To consider them ruined. Pathetic! Will never go back & if you value your health, neither should you. I asked for the number to the store manager. I even took a picture of the fly sitting there still on the roll as I left the building. Gross & pathetic. read more

Panera Bread - There is a fly on the 1st cinnamon roll! I told the cashier, who was not at all concerned other than I ask for my money back - Sandwiches Near Me - San Jose, California

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I probably came here for at least two times already travelling into San Jose from Sacramento. It's a typical Panera Bread. Went to many in Sacramento, and one in Stockton. I ordered a cheese pastry and a mocha. It's pretty typical. WIFI is pretty limited, so don't count on staying here all day if you are having a meeting or study. You're limited to a certain amount of time. They do this so you are not lounging around and that they have a fresh set of customers throughout the day. Understandable! I have to say.....pretty much wherever I look in this particular Panera Bread...people are very tech savvy. Wherever I look, someone is with a tablet or laptop. Not very common in Sacramento. Interesting and still typical Panera Bread. Not bad.....its clean and well maintained. Food still taste good. I recommend it to people to try it out. read more

After months of not eating at Panera, I decided to come here and get my usual: you pick 2 with Asian sesame chicken salad and tomato soup. When I was ordering, I was truly disappointed that they said they took it down and replaced it with the Chinese cashew chicken salad. The employee said it tasted good so I ordered it with tomato soup. After waiting just about 5 minutes, I got my order and started chowing down. I was more disappointed when I ate the salad because it tasted like fruit salad. It was so acidic that I felt like my tongue lost some taste buds. The soup was also blander than what I recalled last time I had it. Will I be coming back again? Not until they bring back the Asian sesame chicken which was their food that made me a recurring costumer. read more

Panera Bread - Chinese citrus chicken - Sandwiches Near Me - San Jose, California

Had my wisdom teeth taken out so I needed something soupy. Stopped by here and got the half half combo. I thought it was fair priced and went with a soup and mac & cheese combo. Although, it was reasonably priced, I can't give this place more than 3 stars because their soups were really salty and I felt like a salt bomb exploded in my mouth. I can see myself coming here and trying their breads and other good stuff but I probably will stay away from their salty salty soup. read more

I use Panera for many of my corporate needs. A few months ago I experienced an issue with one of the restaurants and reached out to management. Corporate quickly contacted me, took care of the issue and followed up, additionally expressed that I give them another chance. The last few orders I've put through with the Coleman location and I must say, I've been won over! 1) on time 2) great service 3) attention to detail 4) organization 5) presentation 6) food quality 7) taste All fabulous! it truly exceeded my expectations and it's important that customers and Panera know this. I am very thankful to see they listen to their customers because it clearly showed today! Have an amazing day! read more

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I always come to this Panera bread , never had a bad experience. However today, we came 45 mins before closing. We order our food and the cashier asked if we wanted to eat in or take it out. I asked if we could eat in and she said yes. She was super kind and great customer service. While we were enjoying our dinner one of the employees cleaning said aloud "I already clean so if they make a mess is not my problem" I found it so unprofessional and uncomfortable. I honestly just wanted to finish my food and leave. I hope this doesn't happen again read more

Always seem to pass one. Been wanting to try it. Conveniently placed. Target is nearby, which is always a plus. Couldn't order meat. Ordered Tomato & Mozzarella Panini. It was good but I feel like it was missing something. It's probably meat but I can't eat meat. I should have gone for that Pick Any Two option. Now I know! Fuji Apple Chicken that I ate from my cousin is damn good. Skipping out on the chicken, of course. I really like that dressing! Great place to study. Saw few people there with their laptops. Very quiet and chill. Wi-Fi. The exit tricked me. It's the same as the entrance! read more

Panera Bread - Fuji Apple Chicken - Sandwiches Near Me - San Jose, California

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I'm a little bummed, I normally come here and have great quality food. This time around, I found a piece of cardboard in my salad, that I absolutely love from here. The green goddess Cobb chicken. I immediately contacted the customer service for panera bread via live chat and was told they can only give me 2 $10 awards on a mypanera account for up to 30 days. That's a little silly, an expiration date on when I can use the compensation, so I asked if it could be removed. Unfortunately, it cannot be increased past 60 days. Beware of what you're eating and keep a look out for random objects! read more

Panera Bread - Cardboard off to the side - Sandwiches Near Me - San Jose, California

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I'm no longer really a fan of Panera. At one point I adored their soups. An ex of mine is from St. Louis so it was a mainstay in our date rotation. But is it just me or have the sandwiches gotten... bad? I remember them having more meat. I remember them being warm and filling. I could barely finish my two slices of turkey on a cold tasteless bun. I felt embarrassed I'd agreed to coming here. Their soup was the saving grace. I love their chicken noodle and always have. That with a roll is a good time. Filling, warm and just plain a comfort. They just need to fix up their meat. Maybe hire a good butcher or two. Something to fix their meat situation. Cause ladies and gentlemen... it is not good. read more

I've had Panera at different locations and will never visit this Panera again. Ordered a soup and sandwich combo so tasted a few different items and they were all gross. French onion soup was bland I've had better canned soup and the lettuce and tomato on my sandwich were wilted, bread felt cold and I could barley taste the spread the bread I picked as a side was alright but not warm and chewy. The cashier was rude too so in sum bad food and bad service, no thanks. read more

They need to do a better job at posting their prices, terms and conditions, a you pick two(a crappy small sandwich and a tiny cup of soup that don't even fill you up) shouldn't cost more than $20, that's ridiculously pricy, I can go to a bunch of other places at the same shopping center for better food and way cheaper... last straw, never coming back, Bye Panera Bread. read more

When I first moved to San Jose I ate here every Saturday. After a couple months, the boyfriend and I have finally scaled back to once every 2-3 weeks. What's so good? The Fuji apple salad. It comes with an apple viniagrette in addition to apple chips and pecans which totally make the salad for me. The Tuscan chicken sandwich with pesto aioli is also a winner. The Pick Two option lets you get this and the salad, as well as a choice of side. Of the sides, the French baguette is killer. read more

Goodbye Le Boulanger, Hello Panera Bread !!!! If you are tired of the ho-hum pastries and boring sandwiches of Le Boulanger, come on down to Panera Bread. I bought an assortment of pastries and a sandwich from this place and I was pleasantly surprised with the good flavor and freshness of it all. This is not your local Deli or local Bakery - its a chain straight up - but if you are in a strip mall location and this is the option for you to eat this is a great place to pop in and get a delicious bite. They have a large array of sandwiches, soups and salads to select from and they are all served on their in-house fresh bread. It was truly yummy to take a bite of my sandwich on such a tender piece of bread. The service was great, very kind folks and the place was totally busy and packed with people. Again - this is not a Deli or local Bakery - but for a chain Le Boulanger-esque type eatery, this is one is the best by far I have ever visited. Good quality, good prices and yummy food ! read more

I first discovered Panera during business trips to Chicago, and I must save that I've grown to be a huge fan. I especially like their pick two specials. The have a great selection of hot sandwiches, and I love their soups with their bread. I believe this location has free wi-fi as well. Their food seems fresh and the taste is great. It's nice nice, low key, casual, and cheap option for a meal. I'm not a huge fan of salads, but I've had those as well, and I admit they are good too. read more

This is a great go to place for lunch. The food is great, you have tons of options, and you can earn rewards for free goodies on future trips with a MyPanera card! I'm a fan of their "you pick two" special where you can choose from soup, salad, sandwich, pasta, and now flatbread. I love getting their soups. Don't forget you always get your choice of an apple, chips, or bread with every order. Don't be discouraged if you see a long line. Their line moves quickly and the wait time for your order is not long. You can even order online and pick up at any location. If you order at the counter, you are given a pager/taking device and your order is soon delivered right to you at your table. Pretty cool huh? read more

Overpriced and generally bland is how I would have to characterize my experience with Panera in general but truly who actually goes to Panera for the food? For free WiFi, cheap coffee and pastries you are really better off elsewhere (such as Devine Grind down the street). Why so negative? Well perhaps I don't like generic places but it also might have been the huge disgusting flies snacking on the pastries behind the glass designed to prevent contagion... yeah it was probably that. read more

Panera Bread - Would you like a muffin with that fly? - Sandwiches Near Me - San Jose, California

I've been to this Panera to study a few times and it remains open later for finals week which is very considerate. There are outlets and the music is always smooth, jazzy, and calming. Staff here is friendly and the bathroom is usually really clean. They have installed the computers for purchasing food now and I've used it once. I think it's nice to have a picture of the items so I like that they have installed that. I felt like trying a new type of soup one day and I personally did not like the autumn squash at all. The texture was too thick for me and the taste wasn't that pleasant. I'm sure other people would disagree though. It does get loud during lunch/ dinner time so if you are studying, you might want to avoid those times of day. The booth seat closest to the bathroom does have cracks and oh man does it hurt to sit on with shorts. My legs felt like they were being pricked by a flat cactus. Definitely try their half half option. Their chicken soup is great. read more