Lacking management severely! Out of multiple items across the menu. Staff is rude at best, no care in the world that they are out of stock menu items as well as no sense of urgency with long waits on food. This is the second time in a couple months that we've had this problem. I want to like this store because of location but I'm done with them. $30 for soup and sandwich is bad enough having to deal with bad attitudes along with it tops the cake, Giving one star because of cleanliness. read more

The worst Panera restaurant I've ever been to. Zero stars for customer service. The management is pathetic, so it's no wonder the staff is so rude and poorly prepared for their job. read more

This Panera Bread was utterly disgusting. I think because it is close to the highway it's convenient for others. The level of uncleanliness blows my mind. It almost seems as if they need to be shut down. When we walked in and mostly all of the tables were dirty and the dining room had not been maintained. We went to the restroom and it was so disgusting. Im kind of concerned because there wasn't any soap and the bathroom was gross it definitely wasn't up to health code standards. We placed an online order for dine in, and when our food was ready we stated that we wanted our food for dine in. They said that they didn't have a dishwasher so we received our food in togo containers. When going back up to the counter to ask for things there was nobody around. I understand that a business is short staffed but try to accommodate for your guests or have a sign posted stating the issue. Needless to say the food was meh and the customer services was okay. Will we be back? Absolutely not. ‼‼ read more

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It is really dirty, the service is incredibly slow, the quality of the food is awful and on top of that they get everything wrong. Pick another place to go read more

How can a place that sells sandwich's with bacon as a main ingredient be out of bacon. It's... it's... wrong!!

Two kiddo's, one adult. Took our order. 15 minutes and $44 later I had to walk to the counter and pick our food up in a brown paper bag. Sat at the table and ate with disposable plastic wear. Never Again!!! read more

Panera Bread - $44 brown bag supper! - Salad Near Me - Salisbury, North Carolina

Got a side of Mac and cheese for my fiancé today. Came with a small piece of baguette. The mac and cheese was $7.95, and they filled the cup a quarter of the way full. It was ridiculous. Overpriced garbage food. Recommend eating at a real restaurant instead of this overpriced garbage chain. No wonder they don't get business anymore. read more

So I rode a couple bad reviews For I tried their sip and save and tried to cancel the same day Got a huge run around for 2 months I went to the store and they finally said they were going to send the refund They are friendly people And don't know why everybody says their place is dirty it's never dirty when I showed up But make sure you know that there is a no refund policy on canceled membership whether it's a monthly or yearly I think they should make that little bit more clearer when you're signing up read more

This place has been consistently filthy the handful of times I have visited. Sticky floors, all dirty tables. Every time. My mom and I each ordered a turkey avocado BLT and both were completely thrown together, only one half slice of bacon and missing the avocado completely. When my mom went to let them know, the two girls behind the counter rolled their eyes like we were inconveniencing them. Could not believe the lack of care in this establishment, which is too bad because normally we really love Panera at other locations. Something needs to be done. Another time I ordered a soup in a bread bowl for dine-in and the lady practically threw a giant bag at me saying they don't have a dishwasher so everything is to-go, which meant my bread bowl and soup were packed in several different containers that had to all be pulled out, unwrapped, and assembled. If I knew that was gonna be the case I wouldn't have ordered that--someone should be letting people know at the register because as I sat down I overheard several other customers complaining of the same thing. read more

Online order 95% incorrect. We are staying across the street and wanted breakfast. Panera is always a good choice with kids- not this time. I picked up my order and my husband's chicken Caesar did not have chicken. My hot sandwich was cold and missing a baguette. My son's order was also missing a baguette. Restaurant was empty on a Sunday morning. Hmmm, wonder why. Won't be back. read more

Awful!!! The chicken was not cooked completely and workers were uncooperative. It was very unkept and dirty!

Food is the only reason we go there occasionally. Coffee is warm at best, never hot. The service is okay if you can get past the workers arguing amongst themselves. The restaurant is always disheveled, floors and tables neglected and dirty. Seems to never be any toilet paper or hand drying towels in either rest rooms. This comes from one who only goes there in the morning. Can't imagine how it would be as the day wears on. Only reason to go is the bagels are good and normal place we eat is sometimes packed. read more

This Panera has really gone downhill. The service is ridiculously slow and the food has become mediocre. The drive through literally took 20 minutes with NO ONE ELSE IN IT but me. read more

TERRIBLE. just avoid. ordered an iced coffee and a bagel bread sliced. I've ordered my bagels this way from numerous Paneras. They couldn't figure it out and ended up giving me a normally sliced one except it wasn't even sliced all the way through. THEN I start drinking my coffee and get a mass of coffee grounds. What a waste. read more

Panera Bread - Salad Near Me - Salisbury, North Carolina

Terrible experience with this location. They were 45 minutes behind on the delivery and to add insult to injury, three bowls of soup were ordered and only one of the bowls were full. For $23.83, I would expect my cup of soup to be to the rim. I am extremely disappointed in the general managers response to this problem. As a consolation, she offered to send the delivery driver back to bring a full soup and when I declined this option, she said for a future order to place her name in the comment box and our order name and the soups. What good will that do when the order has to be prepaid for online? I will never order from this location again!!!!! read more

Panera Bread - Salad Near Me - Salisbury, North Carolina

The number one issue with this location is the management. Change or train the manager and you will change the service and atmosphere. I have visited once a week for 3 weeks. Every order has been WRONG! I ordered in the app and got one of the chicken salads with no chicken. So that defeated the curbside pickup plan cause I had to go in the store. I tried an app order again and got a breakfast sandwich with no bacon. Again, I had to get out of the car. Kudos for making the sandwich over and correctly. The third times a charm, right? No it isn't... not at this location. I didn't get all my items in my drive through order so I had to park and go in the store AGAIN! I walked in and a guy looked at me as he was getting a fountain beverage. I spoke first and then noticed he had on a uniform/work attire. I asked him if he was the manager. He said yeah...never asked how can I help you. I told him my item had been left out of the bag in the drive thru. He went to the back and must have prepared it as it took a few minutes. Thank you for that. However, Panera Salisbury, you need to regroup and get it together quickly. Do you see all these bad reviews about you? Everybody isn't telling the same lie... these reviews are true! read more

Their indoor dining was closed and only allowed for drive through. Our order was wrong and we had to reorder because they gave it to the people ahead of us. We waited forever and the order was wrong and they gave us one spoon for three soups. This was literally worse than subway. We had to go back through the drive through because they gave us a half salad when we ordered a full. They also gave us a tuna sandwich on Rosemary focaccia when we had asked for wheat bread. Really awful. read more

I am a big fan of Panera, however this one has really faltered in the last few months. Service is just very poor, and associates really don't seem to care at all. I went in one day just after Christmas, and there were only four people eating in the entire place; they clearly weren't busy; my express to-go order was late, and when I got home, it was missing my side item. Mind you, there were very few customers, and a full team behind the counter. Food was also prepared somewhat sloppily; this store is in a prime location, but has far from a prime favorability rating from me. read more

This Panera bread is the worst location I have ever experienced buying any type of sandwich from. I ordered a sandwich and I added avocado. The avocado was hard and when I called the establishment to report that I did not appreciate them cutting cucumber consistency avocado and placing it on my sandwich like that was OK, the manager had a attitude with me. She offered to replace my sandwich reluctantly. If you have to absolutely have Panera bread then go ahead and eat here, but if you don't I would avoid. The service is terrible and the food is very poor. I have provided a picture. read more

Panera Bread - Like why put an un ripened avocado on any type of food?? That's just dumb. Or give a choice. - Salad Near Me - Salisbury, North Carolina

Dining room closed. Unless you know what you want. There's no personal interaction. Doesn't seem to be all Paneras, just this one.

Ordered for delivery. My very expensive drink order was WRONG. I called the store 18 times and then finally got through to a "manager" he said i could just get a free drink in the future. HOW?! Nothing is in writing or anything. I will never be ordering from here again. read more

Filthiest Panera I have ever been to in my life. The lobby was completely riddled with trash all over the floor, and tables were covered in bits of leftover food. There were big pieces of trash, napkins, and food particles all over the floor. It had been pretty clear that nobody had been there to do any cleaning in the lobby in a long time -and it was an empty dining room at 1 PM on a Saturday. The bathroom was even worse. Someone made a mess all over the handicap ladies room and no one had obviously been in there to check it and clean it . There was toilet paper and paper towel strewn about all over the bathroom. It was obvious that they weren't cleaning the dining room or the bathroom, and it was a massive concern about how clean the kitchen was. Somehow it's acceptable by this manager to allow the bathroom and the dining room to look disgusting? Filthy and disgusting. Will never go back. read more

We ordered 8 carry out breakfast meals. They were all correct, individually boxed and labeled with our names and ready on time. Food was great! Can't ask for more than that! Thank-you! read more

There is absolutely no management at this Panera Bread location in Salisbury. Waiting 15 minutes in a drive-through with 2 cars in front of you is unacceptable. Then to get a " we don't have what you ordered" when it's your turn at the window. While they tried to find something else for me I watched through the shut window with one lady standing around, literally rolling her thumbs around and not wearing her mask correctly. Either don't wear it or pull it up around the food and at the window. By the way, this was breakfast time. Go figure, when I got home my egg sandwich was on the wrong bread! Also, I won't go into the time I ordered one of their flat-bread pizza's ( 15 minutes, in the drive-through) and when they opened the window to give it to me the wind blew it out and onto the ground....they didn't tape the box shut. This is too bad because the product is fine...it's some of the people working there who aren't trained properly . If you own this Panera Bread you have a real problem. read more

The food is good but you spend 10.00 and ask for water and your cup is the size of a sippy cup read more

Panera Bread - Water cup from Panera bread - Salad Near Me - Salisbury, North Carolina

My Son ordered a BBQ Chicken flat bread with no spinach and cheese. It came with cheese on it. We took it back and next time it came out with spinach. Third time it was correct. As we are waiting the kitchen staff could be heard complaining of remaking the sandwich. Not very friendly to food allergy customers. read more

Ordered a chili lime salad Terrible and very inconsistent Will not be back, stay away read more

Wow. Filthy. I should have left but I was hungry. Mens room hasn't been cleaned in weeks. I have seen football stadiums cleaner after a game. Crumbs and junk all over the dining room floor, most tables were dirty, and it's obvious that this also hasn't been thoroughly cleaned in days. The manager needs to be fired. I haven't even had my food yet and I can't wait to leave. read more

This store was not helpful at all. We are currently quarantining and half the order did not arrive (Empty box for our pizza) We ordered through the Panera app(which states nothing about using doordash) we were advised WE would have contact DoorDash and get a new driver out. After we asked for a refund we were told WE needed to contact DoorDash. We call DoorDash and we were told the restaurant needs to do the refund. The manager on duty was not helpful , the staff was not helpful. We just felt like an inconvenience. We will NEVER order from this store again. read more

Extremely dirty inside. Food on walls, soda machines, and countertops. A simple deep clean should work.... but really a gross environment for a food service place. read more

Really bad customer service! The lady at the drive true will cut you off any chance she gets. Also be prepared to tell them your order 3 to 4 times. read more

Can Panera corporate please come in and do something ?!? These people were so rude and unintelligent! Customer service is so awful it makes me wonder if I am eating edible food in how it was prepared.. . Wow what a disgrace to Panera! read more

First time here in a couple of years, due to bad experience with last visit. Gift card brought me back. Wife and I ordered; two souffles (lukewarm, had to heat them in the microwave); sesame bagel (got plain one); honey walnut cream cheese (got plain cream cheese); cappuccino (wife had to "doctor" it to make it good). Dining room was cold. The few other diners and us all had to wear our coats while we ate. When I asked about why it was cold in the dining room, was told that it was cold outside ( I thought that was why heating systems were invented! Our visit was several hours after they opened, so there was plenty of time to get the dining room to a comfortable temperature for guests). Will only come back when we have another gift card. read more

salad had a ton of bad lettuce, stomach would have been destroyed if I ate it. not normal for Panera but the service was great

I don't understand how Panera can be so terrible with their service and stay in business. Waiting 90 minutes post delivery time and the reason for the delay was because they were "backed up". They could not provide a delivery time and were aggravated because I asked for one. read more

This location is always lacking cleanliness. Tables are dirty and bathroom always looks as if it hasnt been cleaned in a month. This is a true two star location. read more

This has to be the worst Panera ever. A team member came in from outside sweeping without washing her hands and proceeded with taking orders and grabbing items from the bakery. I will not go back. read more

Disappointing experience. This store seems to really be slipping. The men's restroom has a pungent odor of old urine. The restrooms need a thorough cleaning, not the obvious light pick up they're receiving. The store just seems dirty. It took ten minutes to receive our order even during a fairly slow time period. The salads were good but my wife ordered the potato soup which was bland and tasted freezer burnt. All around disappointing experience. read more

This Panera bread is good. But if you go after 6:00 pm at night they alway run out of deserts and many other food items. I have learned to go early..lol... I have been to this location and they will not have bread for the sandwiches, tomatoes, spicy mustard, cookies, pumpkin muffins,etc....kinda bad....but I still like going , I just have to choose something different to eat. But I do think whoever does their ordering should order a little better and more. read more

I hate to be this kind of person but this place needs a lot of work.For one a big sloppy girl stomped around the place and almost knocked my soup off the table.Also the staff sits in the back and is loud as the restaurant is busy.The manager needs to talk to his employees about hygiene,the stench of must filled the restaurant.The second time me and my husband came to Panera we went through the drive-thru I watched the employees drop my sandwich,when I asked them to remake it they just wrapped it in new paper.THIS is EMBARRASSING these children should be ashamed.Also saw manager rubbing inappropriately on employee. read more