I usually absolutely love Panera Bread. That being said, this was my first time visiting the Salisbury location on Innes Street, Salisbury, NC. I started out going through the drive-through, but there was no response (after the initial recorded greeting) so I realized quickly I needed to go inside if I wanted to order. There was no one in line, and the young lady behind the counter was friendly. I ordered the 1/2 ciabatta French Dip with the Autumn Squash Soup. The soup was delicious. ... although they did not add the pumpkin seeds on top, as promised. The sandwich, not so much. Grizzly. Dry-ish. I ended up tossing it. The French "dip" looked/tasted like yesterday's leftover French Onion Soup. The seating area was gross/filthy. (See photo) Looks like the tables had been wiped off, and the floor (possibly) had been vacuumed recently, but the restaurant itself is def NOT what I would call clean. This place needs a total REfresh. This was both my first AND last visit here. Writing my review in my car before I exit. No thanks. read more

it's hard to believe that any of these reviews have even eaten at the Panera Bread in Salisbury. Friendly employees and they always do a fantastic job at making the food and offering service. For a chain restaurant these particular location provides the feel of a locally owned and operated restaurant, well worth checking out. read more

Good location bit the seating area is so dirty. The drink area is so sticky my shoe stuck. The have a sign that says piso mujahdo but it should read glue trap. How can someone not clean this up? read more

Horrible Service! I've came here a few weeks ago and literally waited 15 minutes to get an order but I had somewhere to be and I just left. Poor customer service, not sure why it's so slow but it's extremely slow and there's nobody ever inside or in the drive thru. Definitely need better services I had to repeat my order multiple times and they still got my order wrongs The receipt machine is always broken and they never want to scan my reward. read more

My last visit to Panera was a bit disappointing. Ordered a bacon egg sandwich, and instead of bacon slices I received bacon, bits and crumbles. Considering the cost, it was a letdown. The location itself is clean stuff friendly. But not sure if I go back because of that there are other places that do sandwiches so much better. read more

In Salisbury you have a revolving door of employees in the fast food industry. They get fired at one place then they come to another. They recycle the same shitty person over and over. Considering the type of person these places hire in Salisbury it could be dangerous to eat at any of the fast food places in Salisbury. Had Panera for lunch today and as usual it was a train wreck. Where does chick fil a find their employees? They seem to be the only reliable fast food place in Salisbury read more

Love the pastries and my granddaughter loves the Mac and cheese! Service is usually great!

Waited at counter to order for multiple minutes before having to go ask for assistance. Then upon receiving my order and realizing how unsweet the tea is, the lady I asked about it had her boss explain in front of their regional manager that "that's just how our tea is" while employees chuckled behind him. Great customer service guys! And to top it off, my entire dining experience was tormented by the staff having and obnoxiously great time in the back being loud and over talking all of the customers in the dining room representing immaturity and the lack of professionalism instead of representing the business they operate. Do better guys. read more

I stopped at this Panera the other day to pick up some breakfast treats for my office. I walked in around 8:30 in the morning and was a little surprised as the offerings were sparse. As I was looking trying to figure out what to select a female employee behind the register, asked me whether it was for here or to go. I told her"to go." she then rudely and loudly said I need to know whether this is for here to go at which point I told her that I was going and would find someplace else.. read more

The prices are really expensive and the quantity is very low .Plus they close to early.

First time dining at this location. I don't plan to return. I arrived about 7 pm and the parking lot was nearly empty. This is usually telling but I gave it a shot anyway. They had no salad options. I went with the Autumn Squash soup and a water. The water wasn't available at the fountain drink station but had to be passed to the employee over the counter to get water from the back. There was a huge puddle of water in front of the fountain station and while there was a sign, it didn't appear there was much effort put into cleaning it up. The food came with small, plastic spoons with no apologies for not having proper spoons. The employees are not very pleasant and seem unmotivated. The bathroom and dining area could've used some attention as well as they weren't the cleanest. I can understand if they were busy and the place was dirty, but it was empty and there was no effort to clean the place. I saw at least 3 employees there during my visit. The ONLY highlight was the delicious soup and baguette. I happen to LOVE Autumn specialties hence the 2 stars. Although, they are probably more deserving of one. read more

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Excellent customer service and engagement. We eat out alot and rarely experience this high quality service. It was refreshing to see the store manager, Kalay, walking around engaging with all customers and staff. Davonte took our order and treated us like family. The food was great! read more

Panera Bread - Store Manager, Kalay, Jovan, Anna, & Maurice Surita, and Davonte - Salad Near Me - Salisbury, North Carolina

Sat in the drive-thru for 10 min. A voice came on saying "we'll be right with you." Then another came on saying the same thing. I finally had to call the store (5 min before closing) and ask them if the drive- thru was still working. I could hear workers laughing in the background making fun of me because I was talking to an automation (because I'm somehow supposed to know it cuts on a certain time). The girl finally said I could come inside and order. I walk in, and they see me and no one comes to help (they're still laughing in the back whispering btw). A young guy finally comes over to take my order. I don't even know what to say.. like are we in high school? I'm baffled at this level of unprofessionalism. . . read more

This is the dirtiest Panera I have ever been in. I eat at them at least 2 time a week. This is my 2 nd stop here on my way to Ga and the first time there was a man sitting with a drink at a table with his head down who look like a worker with paint and they went over and kicked him out. There was NO one in the store but like 3 people. He was not hurting anyone. Just not called for. The girl at the register was nice. Her name way Joy. After I paid for the order the people that made it said "we are out of Cesar dressing is there another dressing you want??? Really. Give me a Greek salad. You see how it came and it was a whole. The tomato was not even sliced. read more

Panera Bread - Greek salad - Salad Near Me - Salisbury, North Carolina

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Since this Panera is right off a highway, I thought it would be a great place to stop for lunch and feed the family. Oh wait, there's no women's bathroom. That's not going to work. read more

I've ordered from here a few times, usually using the drive through, but sometimes using the Panera app for delivery. (Using their app you gain rewards and can make customizations to your order.) On many occasions I've been told they don't have certain bakery items or breads, even though it's not even noon. Once I ordered a bowl of chicken noodle soup and it wasn't completely full and mostly broth. The soup should have been put in a cup size and charged me accordingly. I'm also confused on the whole vs half sandwich size. Sometimes when I order a whole sandwich I end up getting 4 slices of bread, the equivalent of two whole sandwiches, and other times I get one whole sandwich. When I get a half sandwich I'll get the equivalent of a whole sandwich and other times I'll get a sandwich made with one slice of bread cut in half. Consistency here with sandwich sizes needs to be addressed. (I have this problem at other locations too.) The reason for the one star is the constant inconsistency with item sizes, item availability at early time of day, and the lack of response from managers or Panera corporate when I make my issues known. read more

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Disgusting Food and Horrendous Restaurant I hope Panera sees how abominable the state of this establishment is. In a location located not far away from a major interstate, you would think they would try to have higher standards. The staff was rude and conveniently unavailable. The food, other than the bread, was horrendous. The avocado on my chipotle sandwich wasn't even mashed. It was an entire avocado just in my sandwich. And just look at the state of their restaurant! It was filthy and disastrously vandalized. Panera used to be a quick place to snag a quality meal. Because of this location, I will think twice before ever revisiting on of their establishments anywhere, ever again. read more

Panera Bread - What even are standards? - Salad Near Me - Salisbury, North Carolina

The inside is very nice . The whole ordering process and waiting for food is very awkward. For the price of the food which is priced you'd expect at a steakhouse they should be bring the food to you . The menu makes no since . They have a pick 2 meal which you would think it mean value for your money . Not even close it's the same cost you just get half of everything . We got a lemonade a smoothie and two half sandwich's one with half soup the other with half salad and it was $40 which is insane and then they expect you to tip ??? For what I had to order and get my own food . The food was refreshing and good but was not at all fulfilling and we left hungry . If the prices were decent it wouldn't be a bad place to go and get Something different that you don't get anywhere else . The whole fast food trying to be a restaurant that cost as much as outback or longhorn isn't working . read more

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worst Panera Bread experience I've ever had. I waited at the register for ten minutes and no one was there. I had to call out to someone to get anybody. I go back 15 minutes later and they forgot to make my order. place is loud and unattende. awful experience read more

Unhelpful and unfriendly staff. I am vegan and I don't expect any special treatment but how hard is it to make the avocado toast that is on the menu at 12pm. It's toast and avocado spread. I was told that it is only a breakfast item. Really?? Do they throw away all the avocado spread at 11am??? read more

Everything was closed in Salisbury on 4th of July... Thank God Panera Bread... The place was clean and well maintained...service was quick and fast ... Overall satisified... I don't usually review fast food chains but this one deserves a review coz atleast they were open.... read more

Panera Bread - Salad Near Me - Salisbury, North Carolina

Lower the salt content dramatically. Way too salty for sandwiches and their sauces. All I taste is salt in every bite

Avoid this location at all costs! It's filthy. With 6 people working and two waiting ahead of me, it was obvious that their problem isn't staffing. Their manager is flippant and unapologetic leading to a crew that functions on apathy and disgruntlement. My soup had so much water added that it was inedible...colored water, at best. My Turkey, avocado, BLT lacked tomato. The cinnamon cruch latte was not drinkable and had a 0.5 inch of cinnamon at the bottom which is why it was so bitter and sandy. For soup and sandwich pick two, a cookie. and a coffee, the bill was $22. Expensive and inedible crap. I will not be back. read more

This was the most "eh" Panera I've ever been in. The service was good. The food was okay. The restaurant itself was okay, but a little run down. I wouldn't not eat here, but it just wasn't the food and atmosphere that I'm used to. read more

This is the only Panera within 20 miles of me so I'm a regular, but regardless of this store has never managed to get my order right the first time. Today I ordered in the drive thru at 12:18 pm. At 12:25 I was at the window. The lady was nice, and apologize when I told her that my sandwich was missing the spinach I order. Just from past experience I've learned to check my bag faithfully before leaving because I just know it will be wrong. The food is good, but the service needs some work. Including added attention to detail. read more

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Ordered take out here once and ate inside once... They tend to mess up orders and not be very friendly or efficient. I love Panera but this one could do better. read more

How the F#$@k do these places stay open?!?!? 7:48am. Not 5am! Not 10am! Right in the middle of breakfast and they still can't seem to have TWO bacon and spinach souffles. And this is an endemic problem with Panera as a franchise. They have a home run product and time and time again I am disappointed. Regardless of the time of the morning, they just can't deliver. It's their McFlurry. So back to this particular location. They have ONE bacon and spinach and a spinach and artichoke. I asked if bacon could be added to the artichoke one and was told no while I have been to other locations that have as a consolation to not having my first choice. I am handed my order and drive off. I pull over in the parking lot and discover that they were not put in a box but rather the potentially dirty bottom of one stacked directly on top of the surface of the other. THEN as I cut into my artichoke souffle, liquid runny egg pours out. They can't even seem to cook the freaking thing!!! We turn around, go in and get a refund. Then cross the street to give Starbucks $35.orswr was perfect. As always. Get your act together Panera. read more

The staff was friendly and the drive thru was efficient and speedy. However, we got no utensils at all and the soup was scalding hot, to the point it hurting to touch the container. read more

Panera Bread - Black Forest ham and Gouda sandwich - Salad Near Me - Salisbury, North Carolina

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The worst Panera ever. Bathrooms are filthy, water & urine all over the floor, no soap in dispenser - so who knows how staff are washing hands?? Food order placed online late by 45 mins & then wrong!!!! & had to be remade. & remade order wrong too. Manager should be ashamed of this place.. an embarrassment to Panera. It could not be any worse. Zero stars not an option. read more

Terrible customer service. Waited 5 min in the front before anyone even came out. All of the coffee dispensers were empty and the worker had an attitude when we mentioned it. Dirty location. read more

Had to wait a while before anyone came to take our order. The food was ok but the soda's were all flat and no ice! They were out of salt & pepper packets. The employees were unconcerned and didn't care! Will not go back there again. read more

Lacking management severely! Out of multiple items across the menu. Staff is rude at best, no care in the world that they are out of stock menu items as well as no sense of urgency with long waits on food. This is the second time in a couple months that we've had this problem. I want to like this store because of location but I'm done with them. $30 for soup and sandwich is bad enough having to deal with bad attitudes along with it tops the cake, Giving one star because of cleanliness. read more

I give this place a zero! Seriously this Panera was dirty, my shoes stuck to the floors, no one at the register, I waited still no one so I asked the 3 girls behind the counter who were preparing food. At first the just looked at me, didn't acknowledge me. I asked a second time and one of them came around. There was 2 other girls, 1 in the dining area and 1 in the ladies room, plus I saw a young man in the kitchen. So you can't blame the poor service and filthy surroundings on no or short on employees. My sandwich was thrown together, seriously a mess. I really shouldn't have just left. We always stop at Panera when traveling and count on a clean restaurant and exceptional food. We were very disappointed. Hopefully management will read this review and take action. read more

This review is more about attention to detail. This morning my wife and visited this location ordered coffee and pastries which were good. However, when my wife used the ladies room the paper towel dispenser was empty at 9:30 am. Come on that tells me you did not pay attention to opening or closing details. We sat outside to enjoy the crisp morning and the trash can was overflowing and with dirty dishes again attention to details. See the photo for details. Management at all levels should be ashamed and hold employees accountable. If this is stuff I can see what can't I see. read more

Panera Bread - This is gross and unacceptable - Salad Near Me - Salisbury, North Carolina

This Panera Bread was utterly disgusting. I think because it is close to the highway it's convenient for others. The level of uncleanliness blows my mind. It almost seems as if they need to be shut down. When we walked in and mostly all of the tables were dirty and the dining room had not been maintained. We went to the restroom and it was so disgusting. Im kind of concerned because there wasn't any soap and the bathroom was gross it definitely wasn't up to health code standards. We placed an online order for dine in, and when our food was ready we stated that we wanted our food for dine in. They said that they didn't have a dishwasher so we received our food in togo containers. When going back up to the counter to ask for things there was nobody around. I understand that a business is short staffed but try to accommodate for your guests or have a sign posted stating the issue. Needless to say the food was meh and the customer services was okay. Will we be back? Absolutely not. ‼‼ read more

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Panera is not what it used to be. This one anyway. The person taking the order was not helpful, it was hard to find a clean table, there was trash on the floor, the bathroom was dirty and towel dispenser not working. read more

Since I used to be a manager at a fast food restaurant for 5 years I must say Yeah this Salisbury location needs a big reset. From 2021-2022 I would come to this location to get some work done so I've been inside for more than 3 hours and I have noticed the staff is too young they don't clean they stay on their phone the bathrooms smells like a subway in New York City. The tables and chairs are ALWAYS dirty. The floor near the drink station is always sticky they don't clean the drink machines it's unsanitary. The staff is just horrible! The managers are just as bad. And the food could be better I can tell that the staff is only there to get a check. Corporate needs to do a pop up at this location and have everyone fired get new staff ASAP!!! read more

The worst Panera restaurant I've ever been to. Zero stars for customer service. The management is pathetic, so it's no wonder the staff is so rude and poorly prepared for their job. read more

It is really dirty, the service is incredibly slow, the quality of the food is awful and on top of that they get everything wrong. Pick another place to go read more

How can a place that sells sandwich's with bacon as a main ingredient be out of bacon. It's... it's... wrong!!