I'm sharing this review after giving it some time, but the experience still stands out for the wrong reasons. After eating part of my breakfast sandwich, I found a hair inside the food (photo attached). I brought it to the staff's attention and was offered a remake. However, once something like that happens, it's difficult to feel comfortable accepting another item prepared in the same environment. In addition to the food issue, the overall cleanliness of the restaurant was concerning. The floors were sticky, the restrooms appeared poorly maintained, and the drink station area did not look clean. These details matter, especially in a food establishment. I hope management takes this feedback seriously and makes improvements to sanitation and food handling practices. read more

Panera Bread - Hair in Croissant Egg & Cheese Sandwich - Sandwiches Near Me - Rome, Georgia

As a family we have visited this location numerous times. Unfortunately, it has gone downhill in numerous ways. It desperate need of a remodel. It looks and feels dirty. On my last visit i ordered a half salad, you should have seen my face when it arrived. It would have fit into a teacup. it was ridiculously small. Also, they are always out of french bread as a side.Ummm hello, you are a "Bread" resturant. Clearly, they are reducing portion sizes to save money. I will not be back. Panera, get it together. read more

The salad is amazing, if you have kids then the kids meal with the cookie is good if you do not like to spend money. The service is amazing and so so nice. The last thing about this place is that there are so many places to sit and eat. read more

Went in for coffee and maybe a danish.. waited at register for 15 mins. Nobody..we called out for anyone. Nobody came..we walked to side but the employees were standing around talking.. no reply.. there was another lady at register baked goods as well. My wife went back and said in a loud voice custers waiting and need help.. gal came up and was irritated with us and helped the other lady and told another gal who came over she wasn't going to help us!!!! Very bad service and really rude!! Our 1st time to a Paniera and our last!!!! read more

Absolutely rude behavior! There must of been 5 workers standing in the back with a line of people waiting to be even aknowledged! I finally said excuse me there is a line of people out here! One girl actually yelled at me saying we are busy! I said could you at least say Hello! and we will be with you in a minute? She said we don't have to serve you at all! I never write bad reviews, I always compliment and try to help buissness. This place was UNBELIEVABLY RUDE!!!!! read more

I ordered the spicy steak, asiago bagel and it was delivered through Uber. It was wonderful! I really enjoyed it. Everything was fresh and delicious. I will definitely be a repeat customer. read more

Went for lunch only to find long hair in my salad and under my sandwich. When I brought my food back to the counter, another woman was having issues with her food as well. She had taken a bite out of her chicken sandwich to discover string (the kind used to tie the legs of a rotisserie chicken). I've stopped in here for drinks which have always been good, but this was my first and very much last time getting food from here read more

Jan 14, 2019 updated review: came in today with wife at 2:30. I ordered the roasted Turkey and avocado BLT which is what I normally have, and every time i get it it comes with ciabatta bread, today it came with wheat bread. I could have complained but i was hungry so I ate it, and it was not good; it tasted ok, but not even as good as an Arbys market fresh sandwich, and not even half the size, and more expensive... My wife got the onion soup bread bowl, which was just warm, really needs to be hotter. We also got an extra side item, someone's hair, which we definitely didn't order (see attached pic). Had to lower to 1 star because of the hair. I hate that they have gone downhill because I used to eat here once every couple weeks, but not anymore. (Previous review from first visit) :First time ever at a Panera Bread, and I wasn't let down. I tried the turkey and avocado BLT on chiabatta bread and it was delicious. Perfect amount of bacon, Turkey and they didn't skimp on the avocados like many places do. One of the side choices was an apple which I chose, and they even sliced it up for me. For dessert I got the blueberry scone, also delicious, which btw came free with my meal. Had a nice cold Pellogrino water to drink. Prices are a little high which is why I didn't give it a 5 star, even though I understand since everything is organic that's probably why. Mykah took my order and helped me select off the menu, what a pretty and pleasant young lady she is, great customer service. Will definitely return and highly recommend. read more

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Do not go here. You could get sick. We went today and went to the bathroom first, only to witness one of the workers go from the bathroom stall directly out the bathroom and then start serving food without washing hands. We promptly left without ordering food. read more

Thank you to the nice person taking our order for pointing out that I had a pastry credit! The restaurant is clean and they are social distancing (September 2020). Food is good and hot and the oatmeal had fresh strawberries! We appreciate good food! read more

Panera Bread - Bear claw! Yum! - Sandwiches Near Me - Rome, Georgia

This Panera is struggling... went in on a weekday at 8AM to study and get a bagel. Only three baskets of bagels were on the rack. A few stands of pastries out. Only one worker behind the counter. no ice in drink machine, no straws put out. Just seems dirty in there. Crackhead running around inside and outside. I got a bagel to go (that the super nice employee had to get straight off the baking rack?? She seemed very stressed and basically working alone... I guess somebody didn't show up to work that day) safe to say I took my bagel and ice less DP to go. Corporate Panera Gods, please resuscitate this restaurant because it used to be really good! read more

The food is so good at Panera. Great sandwiches and soups. Live the specials and the bakery.

panera bread has been consistently on point all i have to do is figure out to blend a coffee

Food was just so-so. We have been here a few times now on Sundays at around 12pm. Every time they are out of all bagels and baked goods. I guess we kept hoping it would be different this time, but they are out of everything again. What I don't understand, is why don't they plan accordingly? They know they will run out so make extra on Sundays. Anyway, their meals aren't worth the visit, since you can't get bagels, etc. read more

My wife loves the soup and salads here. My son likes the bagels. $2.60 for a bagel and cream cheese seems high to me. I get a bacon (2 whole pieces of crispy) egg and cheese on asiago bagel with coffee at a different restaurant in Marietta for $4.50. $8.69 for a BLT on wheat with avocado!!! AND they were to lazy to cut the avocado in to slices!!!!!!! Oh, and the bacon was limp, cold, and mostly fat. I am NOT impressed. read more

I don't think I've ever been to a Panera that I didn't like. This location is always clean and has great food!

First time ordering online and I ordered the Family Feast. I picked it up hours before we were eating and A.W. separated everything like I ask. Great service. Thanks read more

Ordered food from this location and NEVER will again. The manager on duty today 12-9-2020 was the rudest most incompetent person I've EVER dealt with. If he worked fir our company... he'd of been fired immediately!! Rude...just rude... Covid it not... just not acceptable!!!!!! read more

The Panera in Rome, GA is wonderful. We have been in Rome a week as we had to evacuate from our home in south Florida before Irma. Everyone has been so kind and helpful. We go to many Panera's and this is one of the best - quick order, shorter prep time for order than most Paneras, staff constantly working to keep things clean. Each time I order the person is helpful and suggests items I really like. I particularly appreciated the service and help today from Brenda-Gayle. read more

We love Panera. The Baja Mac n Cheese was a favorite for my daughter and I. We both have had it recently in two towns and it has changed. We will not order it again. Please don't mess with something so good read more

I have never been to Panera Bread which I guess is kind of weird since they are everywhere. But for lack of better options I ended up here (after, curiously, having a catered lunch from Panera earlier in the day). The menu is basic - sandwiches, soups, salads, bread, pastries. I ordered a salad - it was chicken with dried cherries, pears, greens, and bleu cheese (?Maybe, I can't remember now) with cherry vinaigrette. It was delicious - for a salad I was really pleased. Earlier in the day I had half of a roast beef sandwich that was also delicious. Not to mention the huge oatmeal raisin cookie I polished off. Fortunately, or unfortunately, depending on what you eat, they have the calories for each item listed right beside it on the menu. Oooooh better hop back on that diet tomorrow since that cookie was 370 calories! Ooopsie! read more

I was starving. Kind of late-ish for breakfast, but too early to really stop for lunch. Although I was hoping to find a little local joint to grab a quick bite of something to eat, nothing was jumping out at me. Then I saw Panera. Glancing at the clock, I figured my favorite three cheese soufflet would be sold out. By 10am, those are long gone. Perhaps in the DC suburbs... but not in Rome! Hot, flakey crossaint surrounding the creamy egg and cheese.. yum! While the cashier was wrapping one to go, I asked her about the history of Barry College, and she was more than enthusiastic to share a few bits of local history. Who knew Rome, GA hosted the nation's largest acrage for a college campus??? (Well, besides the residents, of course)... Did you? read more

Whoever was working on this day around 2:00pm, were rockstars! The girl who took our order was pleasant and patient, and the guy on the sandwich line was fantastic, cheerful, and kind. It was a pleasant surprise compared to the last 4 trips to this location. The thin older woman is incredibly rude, every single time. It seems to be a complete inconvenience for her to take an order, and if you take longer than a split second to place an order, it is as though her life is ending. 10 stars for the crew today! 1 for many others. read more

This place use to to be really good. If you NOW want an over crowded and poorly staffed location please come here. They will not give you breakfast at 10:35 even if you stand in line out the door for 5 minutes. They run out of coffee due to orders going out and can't make but only so much at a time. They also will mess up your sandwhich about half the time you come here. They are real friendly and love to tell you no with a smile on thier face. Go to chick fila and save the money read more

Normal Panera Bread but in a city that has varying levels of food quality and quickness of service I was happy to be able to go to Panera and get our food relatively quickly! They had a wide variety of food options from soups, to salads to sandwiches. Their pastries are also great to pick up to-go or grab something quickly for breakfast/brunch. read more

This Panera is the filthiest Panera I've ever been too. after waiting fifteen minutes for a bowl of broccoli cheddar soup and chicken salad sandwich we have treated awfully. A man named Will talked to us because we had a complaint (are chicken salad was soaked and looked as if it was dropped on the ground he proceeded to give us an awful fake line while all the time he thought he was charming. we will never eat here again and make sure to spread the words to our friends. This man Will should not be in charge at this Panera he seemed lost in a daze. he was to fake to us and treated us as if we were dumb. we will gladly take our money elsewhere rather than being treated like fools . read more

I stop here about twice monthly on my weekly trips from Huntsville to Atlanta to get good sandwiches, healthy side options, and great coffee. The service is always good, quality is consistent, and the place is very clean. I love the veggie sandwich and the vanilla cappuccinos w/ half the vanilla - YUM! read more

Panera Bread - Sandwiches Near Me - Rome, Georgia

I don't know. Wife and daughters really like this place. Staff does a nice job. But I've never been impressed with the food. Bakery items are never good, to me. Sandwiches are okay. I don't get it. Just seems like a below average sandwich place. But, again, workers are always nice and professional and do a great job with what they have to work with. read more

This place has great food and great customer service!!! I ordered an early lunch today, went home, dropped food off to my husband and went right on back to work. Hours later, I got my usual sweet craving and remembered I ordered a bag of petite cookies from Panera. I asked my husband if the cookies were in the bag and he said they weren't there. I instantly called Panera to see what needed to be done and got a chance to speak with Amanda! She was so polite and understanding! I have always loved Panera but the way Amanda handling my issue today sealed the deal. They definitely have a regular customer now! Go see Amanda when you get a chance. She's awesome! read more

So slow. Ordered a take out soup and it took 20 minutes. It was 1:30 and not crowded. Watch people return food that was made incorrectly. Put soup in a bowl that is all you need to do. Watch employees leave read more

Overpriced restaurant that likes to charge 8 dollars for a burned grilled cheese that was probably burned due to the fact that the restaurant is so hot. So, if you like scorched food and saunas, this is the joint for you. read more

Good healthy place to eat. Choices are different from your regular choices. Great salads and sandwiches

This location is pathetic. I've been to MANY Panera Breads all over the country and I left this location with a bad taste in my mouth. My first problem here is the extremely terrible layout of the store. The drink station is right in front the pick up counter which makes either getting your food or drink a daunting task when it's lunch rush. Hello... high traffic? - Cashiers- They act like robots with no facial expressions or social skills. Definitely not a good thing considering that they are setting up our experience. Why in the world would you continue having you cashiers leave their positions to back the barista drinks? Look I understand "multi tasking" to "cut back" on labor, but honestly? It's an inconveniences to the customer when they not only have to wait on the person in front of them, but for there person's drink to me made as well. - The food production line was extremely unorganized. Everyone was bouncing all around. The manager was instructing everyone to do so. Why not keep a person at their station? Maybe they could become proficient at their station if they had the opportunity TO stay at their spot. They have pagers in which they hand out but don't use. Don't ask me why.... The food we received was far from what we paid. Portions were inconsistent and wasn't put together in an caring way. The line was overall friendly whenever I had a problem with my order. - As stated before the store layout is awful. Every now and then I would an employee offer to get my try and even offered to help out with anything else I needed. That's the only reason why my review is getting one extra star. - Big Problems I saw: The manager at this location... terrible. When sitting down with my wife, we saw a sinking ship. The cashiers were flooded with customers, the line was disoriented with numerous orders, and the bus boys were up to their necks with clearing tables. We look over to our right to see the manager socializing with what seemed to be his wife and child. Talk about a great captain sinking his own ship. Get in there and help out! I actually wrote less than what I wanted to say, but to sum things up, this place needs work. read more

I've never had a bad experience but location is pretty terrible. That whole shopping plaza has the WORST traffic in Rome making it a hassle to get to Panera. Once you're there though, the food is good and people are friendly. read more

Clean and not too crowded for a weekday lunch hour but I got the regular size chicken hummus salad with no onion and it's probably the poorest looking salad I've see from a Panera. I'm on the road a lot and use Panera restaurants to cater but I was disappointed with this one. They messed up my order the first time although they fixed it immediately after telling them (no onions) but the amount spinach leaves was that of a side salad. The tomatoes were overly ripe and soggy and for an $8 salad I expect more quality ingredients. read more

When this Panera opened, I wasn't very impressed with the staff, and something about this location seemed sub-par to the numerous other ones I've visited. I'm happy to say I think this has changed. Everyone here is really friendly, and I always love the food, especially the orchard harvest chicken salad and the sierra turkey sandwich. I recently tried a black cherry smoothie, too. It was great. Panera is definitely a generic place, but I love it all the same. read more

Panera is a fun express cafe with delicious food and a nice atmosphere. The Pick 2 Menu is one of the more affordable options on a somewhat expensive lunch menu. The food is very good especially their Famous Mac 'n Cheese. Their dinner rolls come with the meal and are also really good. You can't go wrong with most of the menu. read more

This Panera is great! We get excellent service every time. We are regulars and my son has a pretty eclectic palate so getting his order right is no easy feat. Love the management! read more

This is one of the worst Panera locations I've ever been in. First off, Panera itself is kind of an over-priced, underwhelming experience, even on a good day. However, this particular location is frequently dirty appearing, and is almost always staffed by sloppy, slack-jawed teenagers, often carrying on about their high school drama while they should be paying attention to customers. It's not quite as insulting to hand over $10 for a weak, tiny sandwich or soggy salad when the restaurant itself appears clean and organized, but I've had one too many bad experiences at this Panera in particular to go back any time soon. read more

Just not good. The people are rude, the bread tasted old and it was messy when I went in....well until the guy started taking out the trash VERY close to where I was eating which I find absolutely disgusting. I understand it needs to be done but I was almost done with my horrible meal....he could have waited 2 mins read more