Did a curbside pick up order waited for 20 mins still didn't come out, had to go inside to get it.

After having issues with a couple of other local fast food establishments in the area, I visited Zaxby's for lunch. The drive thru line was empty and the service was fast. I paid for my order and was given my food quickly. The lady at the check out window was friendly. The chicken strips were overcooked and much too crunchy. I was only given one dipping sauce. The fries were well undercooked and floppy. The cole slaw was runny. The toast was overcooked. The sweet tea was good. This is the fastest drive thru I visited while I was in town. If more time could be spent on preparing the food, this place could be much better. read more

Zaxbys - Front - Fast Food Near Me - Rome, Georgia

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We placed a to go order for 5 people and they have it all correct . They were however out of the ranch dipping sauce but they gave us ranch dressing in its place. Employees were very friendly. The peach tea is delicious ! read more

Worst Zaxby's I've ever been to. The chicken fingers barely have any breading so they're not crunchy and it's like it's not even Zaxby's. Their chicken will somehow sponge up a ton of grease because they fill up your to-go container with enough cooking oil to fry a whole new batch of chicken. They really don't care if you're happy with your food or not, and they've been like this for years. Worst Zaxby's ever! read more

OMG! I have never been in a drive through for over 45 minutes!!! And our food was cold when we got it!! It was over $30 for fast food. Super disappointed;( the gal at the drive up window was nice and did apologize for the wait. It was later at night and we were hungry and didn't have many options to eat ;( read more

Zaxbys - Fried mushroom slices with ranch. I bet they are good when they are fresh and hot lol - Fast Food Near Me - Rome, Georgia

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Worst Zaxby's on the planet, did an online order n said eta time was 72 minutes? But ended up taking longer fries weren't even cooked, got burnt fried pickles, worst Zaxby's ever read more

Went through drive thru and ordered a meal. I got home and there was a sandwich and no fries. it will be a long time before I visit this location again. could not even get anyone on the phone to complain. Skip this location. read more

This location needs a change in management yesterday. We've had the issue with food tasting like burnt grease others have listed (manager confirmed that something had burned in the fryer) We've also had unrelated issues that are really unacceptable for any business. We ordered a salad online and when I picked up our food, the salad was missing from the order. I went back inside and no one came to the register (while employees chatted with friends who cut in line) Eventually, I spoke to someone and explained that we didn't get the salad we ordered and they said "yeah, we ran out of salad base." And I explained that we paid for it and they went to the (guessing) manager who then said "yeah, we're out of salad. I can make you something else or refund you." So, I got a refund. I was able to order a salad, pay for it, pick it the order and there was no communication that they actually couldn't make my order. They just handed me a bag without it. Franchise owner, PLEASE change the management or whomever is the cause of all these issues. You are throwing your money away... read more

Super friendly staff and very helpful. Thanks Jessica for making our first visit from NY a fun experience. Food was good and sweet tea was awesome too. read more

Zaxbys - Club sandwich meal - Fast Food Near Me - Rome, Georgia

Slow and rude. At least the chicken is good. Waited way to long. Should've went to the house and ate a samich. I love the way they just hand you your food with those lovely, long fingernails. Not a word spoken, not a "thank you", not a "please come again", and certainly not a "my pleasure". At least say "here's your food you filthy animal". read more

If you're going to try and be similar to Chick-fil-A in the fact that you have employees outside to help improve the drive thru line, I would suggest having your best people outside. I just left the drive thru and the girl had such a bad attitude when I was asking for something. I know the manger here is amazing, has a great attitude, and makes sure everyone enjoys their meal. I just don't want to come get food and feel like a burden when I ask nicely for something. Also, I didn't get a receipt. read more

The food tasted like burnt grease, and I paid $12 for it. I had to throw it away because it was inedible

I spent last 17 yrs as management and upper management of large corp. restaurants...... ordered a sandwich was rung in for a combo ordered a side of mushrooms and without a word charged for a side of ranch ( ( not about the .25) but not mentioned. Ordered 2 items under the deserts banana pudding. Not only did I not receive them but never told they were not desert but milkshakes and I had to travel back to retrieve my items, and not a single cup holder in the unit?????? So sell me desert in a dishonest way but no way to take back to the hotel during the hurricane.... hotel is now full will inform everyone!!!! read more

They have now started doing the same thing chick fil a does, they place an employee outside to take orders to expedite the whole process of ordering and getting your food. I have found this location to be very fresh and good before 5-6pm, after that the food tends to be kinda cold and not as fresh tasting. read more

I almost did not stay there to eat it was so cold in there you could hang meat the staff has a I don't care attitude the roof must have a leak the dining room had water all over the floor read more

Very slow, very dirty, and they had 3 remakes while I was waiting for my food. They had a decent amount of business, but they will lose all of it if this is the norm. read more

Well typical Zaxbys employees playing running from behind the counter to outside order at 9:23 got food at 9:38 the chicken was hot but the fries look like they was prepared this morning cold and greasy. People pay hard earned money and should get eatable food. read more

I use to love going to Zaxby's the food is good but the servers are inattentive and most likely over worked by rude and very loud mgt lady at the Turner McCall BLVD. location in Rome Ga. The employees were disciplined and items snatched from their hands by this mgr. in front of me and all customers. The west Rome Zaxby's takeout in west Rome will get my business from now on. I don't dine out to hear an angry mgr sound off while I'm eating. No wonder the employee count seems low. Who could work there? read more

All three locations in Rome are owned by the same company, yet have different and unclear policies. I can make an order online (not called in) and go through the drive thru at the Shorter Ave location with no problem. I made an order online today for the Turner McCall location, got to the drive thru and was told I had to come inside to pick up my order. When I complained, I got told that a sign on the drive thru menu board said that call ins must be picked up inside. Umm... News flash folks: First, I never touched my phone to order my food. Second, online orders are already paid for before you leave the house, so no need to come in and pay. Third, if you have a multi meal/drink order, and one person goes to get it, it's hell to balance all heading to your car. Finally, when you pay thirty bucks for a couple of meals, you should be able to expect a little consideration for your convenience, not for theirs. Bottom line: take the time to travel to Shorter. They take care of you so much better. read more

This Zaxbys is ALWAYS out of something! It's a Saturday night and we can't get a bunch of the food we want because they are out. Also, my order is usually wrong! read more

I love Zaxbys but the parking situation here is horrible. Sometimes the line for the drive thru is out in the road and there are very few parking spaces. I have been before and had to leave because there were no parking spaces. With all that said the food has always been great. However with dining in it seems to always take longer to get my food than if I use the drive thru. read more

Tooooooooo sloooooooooooow. How long does it take to cook chicken and make a grilled cheese sandwich?

amazing! fast and easy, delicious food!!! this place slaps jefferson's (do not go to jeffersons, the service is horrible and food is cold)

Love this Zaxby's location! Great food and awesome service!