Disappointed with my order. Stopped in placed my order. When my order was ready, I was called and handed my order by a professional team server. I ordered 1- You Pick 2: chipotle sandwich, extra chicken, no cheese but with everything else, and chicken soup including an apple and drink. When I realized my order was not correct I was 11 miles from the Tyler location. I thought of calling to inform the location of my order but notice the receipt on the bag didn't have there location phone number. First, when I unwrapped the sandwich I was surprised the sandwich serving was much smaller than last time. Literally the serving was 1/4 of the sandwich. Second, there was no cilantro and no extra chicken in the sandwich which I paid for. I will say, thank you for not adding the cheese as I requested. Just don't understand why they didn't notice what was missing. It was not busy at that time...so not sure what happen on there end. Lastly, the soup was ok. There was more broth than chicken noodle. A bit more noodle would of been fair. Don't know if they have a system for portion size/serving. If they do, it's obvious it's not being followed. The inconsistency is noticeable. I absolutely don't mind paying for good service/food etc. but when inconsistency is noticable, I don't see how that could be fair for the consumer. Very very pricey for the portion serve. Don't always believe what your receipt shows..check your order before you leave. read more

I had a disappointing experience in this location, I've always seen great customer service in all the Panera's that I visited but in this location the employee in the register didn't even bother to ask me if I needed help with my order. I was having a hard time with the kiosk and there weren't any other customers other that me. Also when I left the store my order was missing all utensils. I know for a fact that Panera bread provides everything for customers to leave happy because I used to be an employee of Panera bread in a different city. read more

Chicken soup with vegetables lol , chicken all pieces dry, vegetables carrots only slices 6 that's it with the soup , it's no good will never order that again, ask questions first than buy if you like it unacceptable read more

Delicious food, prompt service, polite employees. Wifi was slow but otherwise great experience read more

Came in for my morning coffee and Christie was SO helpful showing me how to use the computer screen to order - had a GREAT cup of dark roast, freshly brewed, and all the Staff were very friendly and my breakfast sandwich was warm and really good! Thank you ~ great way to start the morning!! read more

Worst experience I've ever had at a Panera. Where to start. 1. There were like 4-5 transient people outside of the store and the outside tables were dirty and covered in trash. 2. They were running the deal where you can get any bakery item for $.99 so I opted to get a dinner entree and a kitchen sink cookie. When I ordered I was told that is the only bakery item you can't get, but that's not what is advertised and other locations do it. 3. I asked if they could warm the cookie and was directed to a public microwave, again the two locations by my house both will warm the cookie. Normally my experience at Panera is good this one was terrible. read more

So I ordered a steak and white cheddar panini for takeout once I arrived home and opened my bag i noticed the bread was hard..hardly any steak. That really pissed me off, I spent 20$ for an old hard bread. Pictures says it all this place need to be closed. read more

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I usually frequent this place at least 3 times a week and get the same sandwich which is chicken panini which I customize at the kiosk. They never fail me with the quality of my sandwich they are delicious but today was a huge fail!! I waited a very long time for a sandwich and when I received it I was furious. They put together my sandwich like a 5 year old. I keep calling them and no answer all day. They forget some ingredients and burned my bread. That sandwich was totally unacceptable to give to anyone. read more

Panera Bread - Poor excuse of a sandwich - Sandwiches Near Me - Riverside, California

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Came in today for the Pick 2 option to go, and they forgot to put my sandwich in the bag. Pick 2 literally means 2 items, and they forget one of the two?? Whats the point of the guy "expediting" the to-go orders? Didnt realize until i got all the way home. Called and they said i could come back anytime, just bring receipt, and they will remake for me. Really disappointed with service today. read more

I don't like giving ratings like this but it was necessary. I ordered from this Panera for delivery through the Panera app.My items were never delivered. They told me they couldn't do anything about it since doordash delivered it for them. I contacted doordash and they said Panera would refund me my $30 which they never did. This is an obvious sign of poor management and customer service. read more

They get 2 stars because it's covid. Ok first off, I ordered breakfast from them a few weeks ago and Uber eats delivered it with missing food. I called and the manager explained that everything was in the bag and she packed it herself. So it was blamed on the driver who delivered the food. Today I'm on my way to a business meeting ordered bagels and 2 tubs. Requested bagels to be sliced in half. None of the bagels were sliced AND I'm missing a whole tub of walnut cream cheese. I guess it's my fault for doing drive up pick up. But I won't be coming here in the mornings anymore. read more

workers here are so sweet and i love the food!! always fresh. Tbh my favorite thing to get is the pizza bc it's so bomb. I really miss the baja macaroni read more

Want to give a shout out to Marla....great attitude and sincere care about taking covid precautions while maintaining excellent customer service. Thank you Marla! read more

What is the point of a company having online ordering if you can't place an order at 2 in the afternoon the day before and be reasonably assured that the order is going to be ready? I ordered two cinnamon raisin loafs at 2 the in the afternoon and I come in in the morning and they only have one. I need two for my bread pudding. Last time I deal with Panera. read more

I haven't been here in a long time and I always forget why I don't come to this location, until I get my order...Came in at 8:47am on a Wednesday, and they were out of souffles...which caused one customer to yell complaints that sounded like this was normal...and stormed out. Got two breakfast sandwiches for me and my bf...took awhile. Saddest sandwiches ever. OH YEAH, THIS IS WHY I DONT COME HERE. Tasted OK but Egg McMuffins have more product. Ordered a caffe mocha coffee...was pretty gross. It tasted like somebody put skim milk in watered down coffee with some chocolate syrup.¹ He ordered a black coffee, which they were out of and only offered flavored coffee is which he doesn't like. To make it more unappetizing, the clerk behind the counter was not wearing her hair net. The cook had her hair styled, to where strands were hanging around her face outside of her hat, on purpose. Clearly, blatantly, breaking health code violations while working right next to the manager. Shame on you Panera. Shame on you Melissa the Manager. read more

Panera Bread - No hair net - Sandwiches Near Me - Riverside, California

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I went to this branch this am around 10:15 am no one was in the counter when I arrived Customers are lined up in their kiosk. Later a guy in blue polo rolled up sleeves came out from the kitchen with an unhappy face did not even bother to ask me if I have been helped .I presumed his the manager today. Around 1020 a lady came out and finally asked me if I have been helped . She still has her bag. No apron. I said No and she asked me if I am paying cash or card . I said card and she told me to use the kiosk and when I looked back the line was quiet long. I left in a hurry to get to another restaurant deserving of my business. I will not even give this Panera branch a SINGLE STAR. THEIR CUSTOMER SERVICE SUCKS BIGTIME. 0 STARS IS WHAT THEY DESERVED. read more

My business is very close to this location so we (three of us) order once or twice a week online. Never had any problem with other Panera locations, but this one is something else. Hardly an order that is correct. Ask for extra dressing, it's not there. Ask to omit certain items off a sandwich, it's there. Whoever runs this place does not deserve the position. They don't pay attention to the details. We got to the point of betting that what Panera will screw up. Get it together, please. Your food deserves better. We the customers deserve better, we are the ones keeping you open. read more

grilled cheese and tomato soup on a rainy day. nice employees and good service. Also, fresh brioche buns for the win.

Very friendly help here and they bring your order to your table too. We both ordered toasted bagels with cream cheese and they were toasted to perfection. read more

Delivery services available www.panerabread.com order online. Nice drivers, very professional & kind. Fresh food delivery!! read more

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Marla the manager is a ROCK STAR! I had an issue today with my rapid pick up order, and she was very kind, respectful, apologetic, and offered me an immediate solution with several options. She said, "What works for you?" Incredible customer service. I love that Panera offers Rapid Pick Up. I can place my order in the app and run right in (usually at 6 am) and pick up my food from the pick up window. The staff always greets me and says "good morning" or "hello" or "thank you for coming in today". Keep up the great job Tyler store. Thank you again Marla. read more

Every time I come here it takes a very long time to order and all of the tables are dirty. Meanwhile the dark haired male manager seems to be doing nothing or worse chatting with the female staff while we all wait and wait and wait. Terrible read more

Don't eat here. There's always vagrants in the patio begging & they don't do anything about it. But if you're eating from another restaurant there they kick you out. I was cussed out by a homeless person today there for offering to help him because he was vomiting by their front door. Desiree the manager didn't care . read more

Hello! Let me start off by saying I'm not one to complain but I've been to both of your Riverside location and I must say both are extremely nasty! Whenever I go into either location, the tables ALWAYS are dirty...the tables need to be wiped all the time, the area where drinks are, continues to look messing...I honestly surprised the heath department hasn't given both location a B rating. Just today I was given utensils that were dirty... if it's this nasty upfront I couldn't imagine what it looks like behind the scenes. I'm not doing this to get any free food just making you all aware because i really do enjoy your food. read more

It says on their website that they stop serving breakfast at 10:30 but I tried to make an online order at 10:25, yes I realize I was cutting it close, but I wasn't able to order breakfast? read more

I went to this Panera location and it was very clean but the food was cold and the service was slow, I rather drive a couple miles to the next nearest location then go there read more

My last two purchases here have been stellar. Last week I walked in and bought lunch for my staff, I was running late but they rallied and got a dozen sandwiches out the door, individually packaged and labeled, kept me updated on their progress and got me back on schedule. This morning I needed 3 traveler coffees ASAP, I caught an employee going in, they got them going before they even opened so that I could stay on schedule. This kind of concierge service is hard to find, these guys have earned my repeat business for sure. Great food too. read more

Food: So I think it's safe to say, the soups is where this place makes itself separate from others. I usually crave a bread bowl now and then, and when I do I come here. Broccoli Cheddar is my fav. Sandwiches are average, nothing you'll drool over. Mac n cheese is pretty solid as well. Just wish the sandwiches were taken a little more serious, which could really make this place scary good. Service: Its more of a drop your food off and leave you alone spot which I can appreciate. The type of food you get you wouldn't need service for and the drinks are served via machine so you can get your own, so no stars for the service here. Ambiance: It's usually not crazy packed, but a nice enough place where you can go eat a salad or soup and it feels good to eat there. People tend to either be alone on a laptop or a small business meeting. They have an outside sitting area as well for cool nights. Overall: if you ever want soup and a sandwich. Here's your place. It's nothing less, nothing more. You'll more than likely leave happy. read more

ZERO stars!!!! I am royally pissed!!!! They have screwed up both my To-Go orders. Of course I may not even get them to answer the phone & I have called 4 times already. I think this requires a call their corporate headquarters!!! read more

There's nothing more disappointing than spending your money on food and drinks, then sitting down to find out the restaurant WiFi doesn't work at all. I've been here 3 times over the last 2 months and it's always the same. Always long lines and under staffed. For a place we all think of as modern and accommodating, it is anything but. read more

I love all Panera bread locations that I've tried so far, but decided to rate this one because they informed me that they switched management, and asked for my honest review. They were a out of of the bread and pastry I wanted, but I was there pretty late, around 9 pm. Everything else was great. If I am around that area again, craving Panera, I will definitely come back. read more

Never again. Food was terrible today. Grilled cheese was awful. Cheese not even melted. Bread to grilled cheese was awful. The Turkey sandwich had dry bread with wilted lettuce. So I ordered some bread and butter to at least have that to eat. And when I get it from window I asked for butter. They informed they had no butter. What the hell.? So eat it plain? Come on Panera! A crappy school lunch would of been better than this. one star for decent soda I was able to drink. We literally left all the food behind. What a waste of money. read more

This Panera bread has messed my order up twice. I first ask for a chicken Cesar and they forgot the chicken. Then I asked for a strawberry cream cheese w/ my bagel and the gave me regular cream cheese. They even forgot the parmesan cheese on my salad. I will never go back read more

No complaint about the employees. However, the turkey sandwich I got was bland and cold. Wouldn't recommend this to someone who likes toasted/warm sandwiches read more

The recent recipe change on pretty much all the pastries (croissants, scones...) ruined Panera. We gave it a 2nd try today at a different location hoping that it was just a fluke and got the same disappointing pastries. So long Panera... read more

I wish I could give more stars bc it seems like they're trying really hard. This location had a lot of issues with time and consistency when they first opened but that has gotten a lot better. Only 3 stars bc it just average for a Panera. I usually request chips and still get the bread. The chipper is suppose to be soft and chewy but recently, they have been hard. It's still a great place for a quick, healthy meal and staff is friendly. Try the soufflé. read more

Service is always great. Food was exactly as I expected. Although the baked goods was lacking compared to all my previous visits. I was told they can only sell what was on display. Was not informed if they would be making more or any info about it, and was prompted for a tip to the bakery which felt undeserved unless it is going to the night bakers but I was not sure where it would go. read more

Ordered online and it was ready within minutes. They forgot an item and delivered it to my house with some extras. The manager was very apologetic and quickly resolved the issue. Great location great service! read more

I love the egg souffles at Panera bread. But every time I go in they are done cooking for the day. Now I am not talking about late. Usually before 10:00 am. Today it was 9:40 and all of the souffles were gone. I am done with Panera's. Their prices are high and I make the exception of paying over 5.00 for this soufflé and a special drive to the restaurant but I am over it! Management needs to reassess a few things. read more

Ordered one dozen bagels. I double check the order but it came out wrong at the store. I should have checked the order at the store instead of just taking form the server. Very unhappy. Not sure that I will order online again. There is so little interaction between your staff & customers. I should just get my bagels at another store. I feel that you don't value my patronage. You make it hard on seniors!! read more