The entire inside was shut down for a catering event offsite. Only about 25% was being used and the employees using this area for breaks. The manager stated we do this sometimes as we generate more money than guests coming in to eat. Poor management and don't care about customers that want to enjoy their inside seating. read more

Great service and friendly staff. Head in every morning before work for a bagel and I never encounter an issue.

This visit was alright. It was not busy at all, we waited over 10 minutes for one entree. The outside patio area was overflowing of trash and old plates and silverware. The inside trash was filled to capacity and the floor needed vacuuming. I ordered the 'pick two': BBQ chicken flatbread/spicy Thai chicken salad, & French onion soup. My salad came without the chicken. No biggie, they gave me a side of chicken. Our metal utensils that came with our meal were visibly dirty with grime & old food matter-gross. I asked for plastic ware instead. The food and experience overall was just okay. Especially for the price range. I'd rather go to an actual sit down restaurant for the same price for a better experience. read more

Panera Bread - Dirty silverware that was served to us. - Sandwiches Near Me - Riverside, California

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I absolutely love Panera bread however this Panera bread location was a disappointment in the service area. The line was very long and had one cashier. It was very obvious that there should have been another cashier. When I finally was able to order, the cashier was nice and apologized for the wait (so she knew it was a wait). Waited at least 15 mins. I was finally able to out in my order and I bought a drink cup to drink my favorite green tea, I head over to fill up my cup and it was completely empty. It's understandable because it's so tasteful so I asked one of the workers if they can fill it up. She told me that she had to take out the trash before filling it up and apologized and asked if I could be patient, I didn't mind waiting because I understand that she has duties to attend to... I thought it was just the one trash next to the drinks but then I see her going to another trash bin to take out! I realized that she was going to take out ALL the trash, and my food was already ready. I was just waiting on my $3 cup tea. And my friends food from the habit was already getting soggy due to waiting for me. I finally asked another person if they can fill the tea and she was very nice and attentive and got someone on it right away. I should have asked her the first time! In regards to the food- delicious as always! read more

Panera Bread - Mac and cheese, broccoli cheddar soup, and 1 whole grilled cheese with extra cheese - Sandwiches Near Me - Riverside, California

I would it like to give a 5 star but I can't and this is why...we went there and there was a line so we decided to order in one of their iPads they have. First time doing that. So once we finish order it asked about a number like a pager number. We see none so we went and find someone and let them know about our order so they can find us. We waited for about 15mins for a salad and two soups. And the girl who helped us she did but manager has to put together a better plan. read more

Panera Bread - Sandwiches Near Me - Riverside, California

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First time here..ordered to go. Order was available at time promised. I ordered the Strawberry Poppy Chicken Salad. It can it the perfect container which made it easy to shake and mix my salad. Tasted great. It came with a little French Baguette to my surprise..only thing is that it was just kinda thrown in the bag unwrapped. Salad was more than I expected though..will probably eat the other half later read more

Panera Bread - Strawberry Poppy Chicken Salad - Sandwiches Near Me - Riverside, California

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I went to Panera earlier today and ordered a grilled cheese and tomato soup. I gave 5 stars not just for the food... the food was a good 3.5/5 but what really made me add the 1.5 was a cashier named louisa. She was very helpful and kind, she didn't mind that I couldn't decide what to get but instead recommended me some of her favorites. Very nice and seems like a hard worker definitely going back. If u see louisa tell her Annelise sent u read more

Choose another spot!! This is the worst Panera I've been to. I ordered a bowl of soup that was brought in a cup half filled. I told the server that my order was a bowl and she said "That's what they're putting soup in now". Truth is they were out of bowls and weren't cleaning them.... Sadly the server didn't even bother to take the cup and fill it. The place had dirty tables everywhere. Ice tea was out for our entire time there, even after mentioning this to an employee. The absolute most difficult thing about this visit was visiting the restroom and finding a woman there washing her hair in the sink. She had on plastic gloves and was literally shampooing her hair in the only bathroom sink available. I told the manager who was very busy chatting it up with the front cashier girls. Bottom line the manager at this location needs to be demoted or replaced. There is no excuse for not having clean tables, stocked beverages and Clean bowls available on a late Saturday afternoon. If your looking for a place for lunch, go to the Chipotle next door, this Panera is disgusting and needs a customer service rehaul from the Manager down. read more

Panera Bread - Photo of the bowl of chicken noodle soup I ordered, served in a cup, half filled. Worst Panera ever! No offer to make it right.Go elsewhere - Sandwiches Near Me - Riverside, California

Went to this panera bread tonight for dinner with my daughter, for the first time. I love paners bread. I ordered a Sonoma turkey with no onions. Apparently, putting their chipotle mayo on a sandwich like any other panera bread does is an impossible task. I paid $18 for dinner to have a dry sandwich. Won't be returning. read more

Panera Bread - That's all the chipotle mayo you'll get on a sandwich here. Dry sandwiches. - Sandwiches Near Me - Riverside, California

I mainly come here when I'm sick and I order broccoli cheddar bowl. Luckily they have it every time I order. read more

Panera Bread - This is new - Sandwiches Near Me - Riverside, California

Horrible - just horrible.... Ordering a problem, food disgusting, said pastry was pumpkin and wasn't... Never going back.

Panera always sounds like a good idea. But once you experience it, you realize it was a terrible idea. Only one person taking orders on a Sunday evening. Only one self-serve kiosk up and running. I struggled to find a table that was clean. Didn't find one so sat at the one that appeared to be the cleanest. My server only brought out the food, didn't assist in much else. But you ask me to tip at checkout? Wish I knew before tipping. French onion soup is way too sweet. They were out of baguettes and in place I was served a stale whole wheat bun. Very bad experience. My daughter enjoyed her food. But she's 10 and what 10 year old isn't happy with mac n cheese. read more

Panera Bread - Dirty seats - Sandwiches Near Me - Riverside, California

Been to this Panera a couple of times but it was my first time being help by JOSH at the cashier. I am a bit of a difficult person when it comes to deciding what I'm going to order if I'm being honest. But he was very kind & very patient & overall was super duper helpful. Thank you for your service. -B read more

Panera is one of my favorite spots to grab a bite. This one is pretty standard. The food is always great, the rapid pick up is super convenient. This trip the bathrooms were dirty and needed maintenance. I usually always get great customer service at Panera and this trip was no different. Happy customer with this store location. read more

Panera Bread - The dream team! Pick 2- Napa Almond Chicken Salad on Croissant with tomato soup yumm! - Sandwiches Near Me - Riverside, California

They no longer sell the steak sandwich with pickled onions and cheese since the "pandemic" it's disappeared. It was the best sandwich now all I get there is the broccoli cheddar soup but really miss the sandwich it would be great if they brought it back. I've tried their other stake sandwich and it sucks read more

Not sure why this place has such reviews because I've never had a bad experience here! The dining area is always clean (unlike other panera locations). More than dining inside the restaurant, I frequently use my app to order ahead of time and carry-out my food. I think I've carried out over 40 times and all my orders have been correct every single time. There is free wi-fi and frequently see students studying here. I love you panera bread!! read more

Panera Corporate... yes, crickets.. over a week and not a peep from them. This started as a corporate problem with the Panera website, and ended up not going well at the Tyler Panera location, either. Corporate's website has a glitch that means the restaurant can sell food ordered online and paid for in cash to others before the order is picked up curbside. And the manager at the location, although polite, had an "Oh Well, it's corporate's fault, not ours" attitude towards my family's 90 minutes of lost time and $3-4 of gas completely wasted. No solutions. No bagels. Just, oops! My daughter wanted bagels, and since the common ones were sold out of the Panera right near us, we found plain and cinnamon available at Tyler to make a 6 pack of the bagels she wanted, but it was a bit of a drive. So, we ordered them, and I paid cash with my bank account through Paypal. We gave them our exact ETA to cover the extra distance. We actually arrived early, only to find that they had sold the bagels we ordered, and could no longer create a six pack of the kind of bagels she eats, even changing around desirable flavors (sorry, jalapeno is for salsa, not bagels). The cashier was polite, and even understood it was not right. The problem was that the app puts the order up 10 minutes before the customer arrives. That's almost fine for hot dishes (as long as they still have the ingredients). For the bakery, it doesn't work at all, and I can't be the only person affected. When we order, those bakery items should be set aside at that time. Period. We paid for them at that time. (And not that it matters, customer-satisfaction-wise, but this was not a credit card where it just verifies and ties up the money. They got paid cash from a bank account.) When she asked the manager, the manager told her to sell us 4 plain bagels for the price of 6, which didn't include the cinnamon we ordered. Period. We {finally} got the manager on the line. She didn't seem to understand that regardless of corporate's problem, HER CUSTOMER paid cash for an order. She just wanted us to leave without bagels, and we would get our refund in 2-3 days... maybe. After 10 minutes of excuses and no solutions, I asked her to please sell me a single bagel, and I would hand the cash out the window. We were in a very hot car, as she must have realized. It never even occurred to her to sell us a bagel that wasn't 4 for the cost of 6 !! She gave us a bagel and we left. When I logged back in, I noticed the order was completely removed from their system (as opposed to marked cancelled), so maybe that is why corporate doesn't answer. I only have the Paypal transaction now. They have a flaw in their website ordering design, but don't respond. read more

I stopped out of my drive to get a coffee here... they had no hot coffee available. There was coooold old Coffee. To add more it took 5 minutes to place the order bc 1 cashier was open... call it under staff I call it bad management. Three words: THIS PLACE SUCKS.... read more

1st time at this Panera location and it was a bad experience. Ordered Chicken tortellini and there was 99% tortellinis and chicken was scarce. Some Tortellini's were rock solid hard. We brought it to the young man Manager's attention. He and he was a non caring, non apologetic for his restaurant's lack of food quality. We asked for a another plate, but by the time it came out my family was done eating. We most definitely won't be returning to this location. Thanks for reading. read more

Panera Bread - Bad experience Chicken tortellini's were burned solid hard. - Sandwiches Near Me - Riverside, California

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Went here for lunch on a Sunday 11:00 am. I was surprised that it wasn't crowded as I expected. There were 3 of us that went here. I tried using their kiosk for the very first time and what I convenience! It asked me if I had a Panera card and I had to do was put in my phone number. I ordered the pick 2: turkey avocado sandwich (half) and bowl of chicken and wild rice soup for $11 after tax. I really liked the soup and it was the first time I've had it. After I placed my order, the kiosk had me assign a pager so someone could bring my order to the table. Only disappointment with the kiosk experience was it didn't print a receipt. Hopefully they update that. I just had to check online under my Panera account to make sure that I got charged correctly. Service was good and the restaurant was clean and new! Definitely will be one of my lunch spots! read more

Not my usual spot, but I do enjoy coming here with friends. It's more about the company than the food. But when I do come, I love getting the kale Caesar salad for lunch or dinner. For breakfast I get the avocado, egg whites & spinach. read more

Panera Bread - Sandwiches Near Me - Riverside, California

Ali thank you being the best part of Panera! The food was great and so was the muffin you recommended.

Really upset at this Panera, if I order food it's because I'm hungry and if they make you upset you'll become hangry. I already went 2x and both times ordered ahead. I got there the first time and they messed up my order and had to wait. The second time I waited more than 20 minutes for my food and all because I ended up calling them. I dint want to get off my car because I looked like a hot mess. Last time i go here and order from here. read more

Good food . Small portions good service . 99cent pastry was good . I will definitely tell family and friends read more

Panera Bread - Sandwiches Near Me - Riverside, California

My order was very simple. Just scrambled eggs sandwiche. No meat and like every where I go they asked me agian are you sure no meat. To go. I get my order drive off to my meeting. I get my sandwich out of the box and it's eggs and bacon. Its a mistake it happens. But tried to call the store from 9 am to 10:25 am no answer. It's just frustration that no one answers. read more

Inedible apple salad and French onion soup. What a disappointment!! Last time I was there the food was wonderful. I won't be back.

This place never gets an order right. Ordered twice for rapid pickup and twice I go back because they have it wrong. I would check my order, but due to covid I guess they have to seal it. Thanks for nothing. Get your shit straight people. read more

The service at this location was awesome ! All the employees were so kind & helpful ! Keep up the great work at this location thank you to all the employees that work in the early morning on a Saturday & have a great smile !! read more

Panera Bread - Sandwhich with egg whites / spinach yum - Sandwiches Near Me - Riverside, California

My daughter and I came to Panera for dinner! We love the salads So I ordered a turkey sandwich and the goddess salad And she ordered the BBQ chicken flat bread and ceas salad. Well first off the place isn't packed and we waited a while for our food the waitress brought out the food and knew we waited a long time so she gave us a free pastry for the long wait however my sandwich had Mayo when I asked for mustard and my daughters flatbread had spinach when she said clearly no spinach! Other than those errors we love Panera HAPPY it's a location close to my home now! read more

Panera Bread - Sandwiches Near Me - Riverside, California

Ordered rapid pickup took 15 min to get 2 bakery items that need nothing but to be packaged (soufflé and cookie), asked if I can just get them at the front bakery counter and they said no. Shortly they said we have your items here. Felt no need to complain as I just wanted to leave to work, got to work and the soufflé was just tossed in the bag not packaged so it was cold and to top it off the bacon was black/burned. It is my local location and I usually have okay experiences. read more

Panera Bread - Black bacon - Sandwiches Near Me - Riverside, California

Right as I walk in, I am greeted by Destinee K. with the biggest smile and best attitude. I needed some time to order so instead of doing absolutely nothing, she offered help to her coworker. Once I was ready, she still had her awesome attitude and beautiful smile. It's people like her, who make people want to come back. Her good attitude was so refreshing, it actually put me in a better mood. Everyone who was working this shift at 12:15pm april 29th were all in good moods and just happy and smiley as they walked around. thank you Panera! this experience today was awesome read more

We love Panera but this location is poorly managed. The lines are so long with only one cashier.. the tables are dirty and left over food isn't picked up right away. The bathrooms are a disaster. Panera needs to address these issues.. It is terrible! read more

The manager jasmin was very rude. I ordered a mobile order at 8:23 and I got it at 9. 9!!! I'm not even exaggerating. I saw my name on the screen and then I got an email saying it was ready. I was waiting until I got it, and when it didn't come up I went to ask the lady. She said there was a 15min wait and it will be out shortly. I waited over 30min for my order. She asked the manager (she was behind the counter making the orders) when she rudely remarked "it will be up when it's ready." I waited more and then she THREW it up. She literally threw the order up. She didn't say one word to me, and by this time the lady who was running out the orders was gone. I went to grab it and jasmin didn't even acknowledge me. I looked at her name tag and asked are you the manager? She said yes. I said okay and your name is Jasmine thank you and she yelled "YA LAST NAME FANAKI" or however you spell it. She was basically trying to say "ya what about it?" She then slightly chuckled Very very rude and I left shaken up at the fact she can treat a customer this way. I waited over 30 minutes for my order and she had the nerve to be upset at me? Throwing my food on the counter where my soup lid opened and slightly spilt on my sandwhich. It made my food soggy. I am completely embarrassed because multiple people were sitting there when she was being so disrespectful. The manager. Is this how you treat your loyal customers? I could deal with the wait- I wasn't rude I just asked about my order when it went missing. I cannot believe it. read more

Panera Bread - Sandwiches Near Me - Riverside, California

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So unlike the Panera at the Riverside Plaza, which is fantastic, this location never ceases to disappoint. Even in a pre Covid environment this location has always been glacial in speed. Cannot count the number of times we've had to ask what happened to our order. Usually the interior is messy too. Dirty tables, drink station always a mess. I don't understand how this location so bad and others in the area are really good! Management at this location must not care nor wall around the restaurant. Speaking of Covid, they now offer curbside which we tried and won't be doing again. 20 mins after our order is supposed to be ready we walk in and the girl says there aren't any curbside orders. We walk over to the order wall and there is my order with a BIG TAG that says curbside with my car description. I'll probably pass on this location from here on out. Not worth my time and effort. read more

Ordered a chicken noodle soup bowl through doordash for lunch today since I had been sick with the stomach flu the night before. Ate a couple bites and noticed it tasted a little funny so cut into the chicken and it was completely raw! Went over to the store and spoke to the Manager and showed him the pictures of this clearly raw chicken. The first thing said was an excuse about how the chicken came from somewhere else and was roasted and blah blah blah. All I wanted was for ownership to be taken and for it to be followed up with no excuses. Did get my full refund though. read more

Panera Bread - Raw Panera chicken - Sandwiches Near Me - Riverside, California

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No wonder this place only has 2.5 stars. They forgot an item in my online order. I didn't realize till after I got home but my fault for trusting them when I picked up my order. They even have a list of my order with a physical person checking each item off with their initials. On top of that their Paypal option online has never worked. It never brings you back to where you left off on the Panera checkout page. You always have to start your order from the beginning then end up having to use a credit card. Lame! I even tried to call when I got home but nobody at Panera is answering the phone after multiple attempts over a 30 minute span. read more

Panera Bread - Nice check marks but pointless if they still forget an item. - Sandwiches Near Me - Riverside, California

Good food and nice people,always dirty tables.when they wipe them off its with a dry rag. This means no Quat solution cmon this is flu season!!!!!!!!! What else is to say about public health read more

My order was messed up but the manager gave me an extra meal. I had only brought to their attention not because I wanted my 30 cents back but because I wanted to make sure I was getting a soup bowl and not a soup bread bowl. She (the manager) really didn't have to compensate me but I appreciate the service and will definitely be back. read more

Terrible place. No Customer service. Waited 10 minutes to order food..nobody at the register. Coffee is cold..no greeting and the shift supervisor was rude read more

The service at this location is superb. Customer service is great and the amount of time the food hit our table after ordering is even better. Always fresh and great quality ingredients. You can't ever go wrong with the half and half, plus this location offers a large variety of lemonades.It honestly can't get any better for me. This location is by far my number 1 Panera location. read more

Panera Bread - Sandwiches Near Me - Riverside, California