I was very excited for this Panera to open since it's right by the gym! There hot coffee is self-serve even if you order ahead for rapid pick up which I've never experienced at any other Panera from Palm Desert to Pasadena but the most frustrating thing is I ordered an iced coffee yesterday and was told it was also self serve... So what happens when you add scolding hot coffee to a cup of ice? Of course! It melts!! I'm hoping these are merely flukes because they are a new store and hopefully they will take notes from all of the other stores that pour everything and have it ready for their customers... I called corporate (No Yelp page had been created until I created one just now) and they said they would send my feedback to the store. I will continue to visit this store since it's right here close to me but I will also continue to complain if something doesn't change... at least with the iced coffee. If not then please take "iced coffee" off the menu since it is in actuality lukewarm coffee with zero ice. read more

Panera Bread - My lukewarm coffee - Soup Near Me - Rialto, California

Extremely slow service. Decided to place my order online to avoid waiting on the drive thu, biggest mistake ever waited 30 minutes for 2 sliced beagles! Never again read more

It felt so weird last time I was there. I felt I was unwanted by the staff it felt like it was a Mexican only restaurant.

Haven't had a problem with the food here so far. The issue I have is with the mess on the floor, the tables ALL being dirty, the restroom had no toilet paper or paper towels to dry your hands. The restroom floor was so sticky that my shoes literally made a noise when I walked out. I know it may be under staffed possibly but to have a new build/restaurant look like that is uncalled for. Take pride in your location please. Especially during these times. Wipe everything down once in a while. Take 10 mins to send one person to wipe tables, sweep and fill the necessities. I don't want to think about what the kitchen looks like!? read more

Great food. Love the beef and cheese sandwich. And had the cheddar broccoli soup. Great service.

They don't know the difference between hot or cold coffee. To many times they get that wrong. I have the coffee subscription and it feels like they treat you like crap on purpose. read more

This place is very good I love the food but my problem with this place is that the cashiers don't know the menu or I'm not sure but I always order something and they never give me the right order I told my cashier 3 times I wanted a flatbread wrap and I got the egg white spinach bagel thing . And there was a hair on my food . I'm not one to complain but this does need to be addressed read more

I like Panera in general and have come to this location many times since they opened. The staff is friendly and the food has always been good. Giving 3 stars though because this location is always dirty. The tables, floors, restrooms etc. the wait can also be really long. May be due to the staffing shortage these days? If they fixed these issues this place would be a solid spot. read more

Drive through blocked. Inside is a mess and no proper lines. Oven is broken so they don't have anything.

Who ever has had a service dog and was told that they weren't allowed to have them in the restaurant with you, then that's not friendly service. I feel this location doesn't like service animals of kink, especially Dogs. What I would like to see is for every customer with a service animal come to this location read more

Great place for breakfast or lunch. Try it out. Loved all the baked goods. Good service. Salads are tasty. Their sandwiches are yummy.

Just drove up for breakfast and the drive through is closed this is a brand new business that don't want anyone money bad location u should at least have the drive through open not a good sign that a deterrent. read more

It's a shame, this place just opened and already sucks. Made me decide not to go to any Panera anymore. Not missing much, though, their coffee is horrible. read more

Very disappointed! Got home and a couple of items missing. Not very impressed with the fast service but it's like with the "chicken with no head" When thru the drive-thru place my order and they have three different workers given me the order which is not efficient, should be one person at the window matching the order with the receipt before handed over to the customer. read more

My first time here. I got the pepperoni baguette, it was mostly bread, way too expensive. I won't go back

I am so grateful to the employees at this Panera location. Today, I was taking an item back to a business in Rialto that my mother had purchased before she passed away. I was on my lunch and was feeling a bit emotional. I did an online order for what I thought was this location. I was running late so I didn't want to have to wait in line. Apparently I ordered from the wrong location as they had no record of my order even though I received an email that my order was ready. I was mad at myself for not being more careful. The two employees I asked about my order were beyond kind. I wish I would have gotten their names! One (who appeared to maybe be a manager) asked me what I ordered. She then made up my order and gave it to me. I offered to pay and she refused. THAT is customer service. And they apologized for MY error. I really wish I had gotten their names. THANK YOU!!! read more

Slow inaccurate service. Places an online order for a 12 o'clock pickup, at 1215 someone else walked up with my order. I asked for it to be verified as my order (2 salads and a sandwich) because I didn't want a sandwich that had already been opened by someone else. I was told I'd have to wait another 5/10 minutes for my sandwich to be made. At this point I'm low on time, I said I would take the sandwich if she could just check it as mine, confirmed it was mine. Shocker, it was not in fact my sandwich. 20 minutes past my scheduled pick up time and given the wrong order only after my order was given to someone else. read more

I don't know what the problem is with this location but they are always out of something every single time our family has went that I'm not even willing to drive here anymore. In the past four months every time we've gone they have ran out of something and it's not even the end of the day. The most frequent thing is bread I mean how can you run out of bread? bread, croutons, salad dressing, chips, lettuce, lemonade etc.... I mean are the staff really not wanting to give you something or are you guys generally out of all the stuff all the time? So frustrating. I've actually left three times not ordering because they couldn't even make a complete order those three times. Very poorly managed. read more

So it must be really hard to make a tuna sandwich. This is the worst Panera I've ever been to. They messed up my order on a tuna sandwich, I went back to get it corrected and their asses messed it up again. Then when I called to talk to someone with an education level higher than the 3rd grade that was impossible they blamed me for messing up my sandwich TWICE. So who ever the employees were working on Wednesday night 4/20/22 before closing are ALL RUDE. I hope this location closes soon because their customer service sucks. I will never patronize another panera because a company that thinks it ok to have this caliber of employees representing them will never get another dime of my money from me!! read more

It took me over 15 minutes to get my food in the drive-through and nobody was in front of me. When I told the employee Sage that it took over 15 minutes she told me she was aware. She did not apologize for the wait nor acknowledge that we had to wait. This is the second time I've come to this Panera and the service is horrible both times the managers claimed they were short staffed. It has been at least two months since they opened and they're still short staffed? Or is that the excuse that they will use. I do not recommend going in the drive-through whether you're in a hurry or not I also do not recommend this location. read more

This Panera Bread location is by far my favorite! My customer service experience is always exceptional from the staff inside the facility, to the drive thru. I appreciate how the staff is always cheerful and attentive. It honestly, makes my day! Thank you, for making me feel welcome as a Panera Bread client. I highly recommend this Panera Bread location to catch a bite for either Breakfast, Lunch, or Dinner! read more

Walked in for a cafe pick up order, nobody greets you or acknowledges that your there. They're dragging their feet literally. Usually like to order in cafe pick up from here because Of the quickness but not today. Very bad atmosphere read more

Save your money and go to the one on baseline by the 210. Service is crap! They are always out of something. There's never anyone at the register so you are forced to use the kiosk...if they work...not that there's a sign to tell you they don't work, so you waste your time trying to place an order only to realize it won't read your card read more

Came in and stood ready to order for two minutes. Employees obviously saw me and ignored me. When a mgr type finally came out, I told her about how annoying it was to not be acknowledged. Her response- no apologies, just "what would you like to order". The place needs a cleaning every once in a while. Table with crumbs and floors sticky and dirty. Nobody cares here. read more

Unprofessional workers. Never have anything in. I was told they did not have salad only spinach and the girl taking my order just laughed when she said it. I then asked for a sandwich with no lettuce and she laughed harder and said we don't have spinach now . So what do you have? Staff jokes around alot . Does not take job serious . I once ordered chicken noodle soup and was given just broth like seriously ? read more

Very rude staff unprofessional Ryan was rude also I was shocked to know he was the Gm lol ... I had to ask fir a fork napkins and straw smh yeah will not return drive thru was also really dirty trash everywhere read more

I have never been to a Panera that was so filthy. Trash all over the tables and floor.. just a terrible experience. Literally had to clean our own table. read more

1 star is because I don't have option for 0 star. Panera is used to be my favorite restaurant for lunch and weekend breakfast. This location has provided poor customer service and poor -skilled staffs. I placed order online and paid . I got an email confirmation that my order will be ready around 09:37 am. I came to the restaurant and was waiting until 09:45 to find out they did not have caramel to make my coffee and I was offered a refund or switch to chocolate. I saw my name on the board and then disappeared on the board. I glanced at the counter and saw the receipt with my name on it. I asked the staff and that was when I found out about my order's situation. Since I have been waiting so I accepted switching to chocolate. I hope they read my order which indicated no whip cream and yes to almond milk. Another 10 minutes passed. I got 2 chocolate with whip cream. I informed them of their poor job. The 2 staff behind the bar did not apologize or offer any solution. They were busy blaming each other. That's what I experienced today and too bad that this restaurant has been very slow in their work. I have to find a new place then. read more

First of all. What are these proportions? No sauces, barely any chicken and a grand total of 1 piece of onion before eating. And to top of it they aren't even using the right bread. Over all very dry, flavorless sandwich. read more

The food was delicious but our experience was marred by the bad serious. We could not go inside due to staff shortage (although we could see several staff sitting, on their phones, at a table as we got in the drive through. We asked for separate orders but Haleigh put it in one, then had to separate them out. Because of our almost 30 min wait (11:10 was when we arrived) I told her I could never come there for lunch. She shut her window as I was talking & walked away. Very rude, slow service. I know staffing is an issue but this is ridiculous!! I'm done. Oh! And you can't use mobile app. Just drive thru. read more

I've been to Panera bread before and I was always happy with how they would treat me and my family & friends. I decided to place an order at this Panera bread in Rialto because it was closer for me at the time. Decided to order one of their specialties; flat bread pizza. Once I was charged from their app, I received a notification that my order was ready for pickup; however when I arrived, people were inside enjoying themselves, Even though their app and google said they were still open, they locked the doors and had a sign that said they changed their hours. I had to call their store to inform them of my order; later the manager came out and informed me that they could not find my order, all equipment is shut down, and they could not offer me any kind of refund. I even presented to them my receipt that I was also charged for the transaction and they said your off better calling your bank for your refund because they cannot help at this time. Tried calling their customer service to seek help for the transaction; didn't even try to help me either. It was to the point where I had to call my bank and report fraud to receive my funds back. So if you decide to place an order at this Panera bread in Rialto, MAKE SURE you have a way to contact your financial institution to receive your refund unless your happy with fraudulent charges, no service or merchandise. read more

Panera Bread - Receipt of food order and paid for on app. - Soup Near Me - Rialto, California

They didn't get my online order, but my side said it was confirmed. So I had to wait 15 minutes after I got to the location because of course it was not ready on time. After I got my order they never said they were sorry, maybe it wasn't their fault but it would have been nice. They said they never got it to make it but it was in the system???what BS is that, you decided if you want to order online or not, maybe try something else. read more

2 ORDERS = 2 BAD EXPERIENCES ORDER INNACCURACY +  A NONCHOLANTE ATTITUDE FROM THE EMOYEES SEEMS PREVELANT AT THIS LOCATION. I placed an order online but was gonna be a few minutes late to pick it up, so I called to see if it would be alright(most paneras close at 10pm but not this one). I hoped that it wouldn't be a problem since the order was already paid for so they could just hand me the order at the door. But my hopes were dashed when they said NO, 9 o'clock was their cutoff time so I couldn't get my food at all. The manager MELINA came to the phone & I asked if I could just pick up a similar order the next day. If I could just get my food items then I wouldn't need a refund. I thought this would be the simpler solution but the manager insisted on a refund, she said anything that was paid on my card, would go back to my card. Anything that was a promo code she was able to see on the receipts, and if they didn't go back to my account, she would leave a note to apply them at the store manually. She wouldn't be at the store the next day, but another manager would so she would leave a note for her stating what she had discussed with me. I said ok, that would be fine. This arrangement seeemed amicable & reasonable. I thanked Melina. I wasn't able to go the next day but I did go on the following day & unfortunately my order was so INACCURATE it left me with quite an unsatistactory experience, the first of the kind at a Panera. Though I later learned that order inaccuracies are a common occurance at this location, as other reviews SADDLY depict. I arrived at this Panera location to place a similar order to the one I had ordered online which had been canceled, but they informed me that they had no more of the French onion soup that I wanted to try, so instead of the soup I ordered a Margharita Pizza instead and the Fuji Apple Salad With No Chicken and Tuna on the side instead, as before. I assumed the assistant manager who came to process my order was familiar with my previous canceled order, because she was called to the front when I mentioned to the regular employee what was discussed between Manager Melinda and I. Once this order was completed, I proceded to place  my roomate's order. She had a promo for a free BIRTHDAY pastry and a free pastry with purchase on her account, so I provided Lilah my roomate's info and told her that she wanted 2 cinammon crunch bagels and 1 cinammon roll. Lilah confirmed both promos were valid and she said she applied both, then charged me what remained due. She asked me if I wanted the bagels warmed & I thought it would be great because it was a chilli night, so I said YES, PLEASE. Lilah headed off with my 2 bagels to be warmed in hand as another employee handed me a large bag telling me that everything I'd ordered was in there. I grabbed it and headed to fill up my drinks. I placed the large paper bag on an empty table, filled up my cups, got my lids, straws, etc... then headed out. When I got home we found several things were inaccurate in our orders but this location was already closed: _1st. The 2 CINAMMON CRUNCH BAGELS that were being warmed up, were missing from my order. They did appear on the receipt but they were not on the bag at all. _2nd. Lilah only applied the FREE PASTRY WITH PURCHASE but not the the FREE BIRTHDAY PASTRY. According to the receipt, only the cinammon roll was discounted and I was charged for both the 2 cinammon crunch bagels, eventhough she told me she applied both. _3rd. My Margharita pizza was only topped with cheese & diced tomatoes. No BASIL & no GRAPE TOMATOES as it was depicted on the menu. IT DID NOT LOOK, SMELL OR TASTE LIKE A MARGHARITA PIZZA AT ALL! _4th. My fuji apple salad was tiny. I had asumed it would be a whole salad as it was in my original canceled order, but when I looked at my receipt my salad was listed as a HALF SALAD. Lilah did applied both my promos but they weren't fully used because she shortened my order. THE following day I called the location. I wouldn't be going there on that day but I could stop by the following day. I had to call more than 5 times because no one was answering. When someone finally picked up, I asked to speak to the manager. Melina, the manager came to the phone. I explained to her my grievences and stated that if the 2 crunch bagels that were missing from my roomate's order were to be replaced on our next visit, we would then just chose another birthday pastry for her & at that time use that promo code that wasn't applied the day before. This would settle this order as far as we were concerned. As for my order, I wanted my Margharita pizza to be remade as an actual Margharita pizza with BASIL & my tiny salad(which remained untouched), I offered to return it, pay the additional ammount required so that it is made as a WHOLE SALAD, like it was in my original order. Simple requests to rectify the problems, so I thought... CONTINUED read more

If I was feeling better I would go back and get my money back. Ordered a pizza and barely been touched by heat. Now I'm having to heat up my oven to cook it. Also ordered French onion soup and asked for no cheese. I can understand if busy to make a mistake messing up order. Cheese in soup and left out croutons in soup and a piece of cold rock hard bread. I know sourdough supposed to be a little hard but I probably can through it at a window and break the glass. Last time I'm going there. read more

This location is awful. I placed a delivery order for bagels and coffee. The staff was not able to follow the simple instructions to cut the bagels in half. Also, I was told that since I ordered 18 bagels instead of the 12 pack, it did not come with cream cheese. That is utterly ridiculous. To top it off, the large container of coffee that I was told held ten 12 ounce cups, barely contained six cups. I was so frustrated after complaining by phone that I just decided to put it in writing. If delivery orders are prepared with such lack of customer concern, I can just imagine what in house customers are experiencing. read more

Same as with other reviews, I ordered an iced coffee with vanilla syrup and was given an empty cup and told to make it myself. Ended up with a warm coffee with no ice at all after pouring the hot coffee in it, also didn't get the vanilla syrup I ordered with it so it was bland. Won't be going back to this location. read more

I walked inside because I wanted to see what selection of desserts they had. I waited at the front desk for a long time and no one came to help me. I asked one of the employees that was cleaning the interior of a trash bin if there is anybody that can help and she was glad to help. The problem was that when she came to the register, she didn't even take off the gloves she was using to clean the inside of the trash bin to take my order. When I mentioned it all she did was take off the gloves and then continue to try to take the order. I kind of mention to her that she probably should wash her hands, considering she was just cleaning the inside of the trash bin but she said oh I wont touch anything and I'll was my hands after talking the order. She's touching the cash register with dirty hands and it really made me question the true cleanliness of this establishment. Honestly, that turn me off from even trying to get anything from that place because that's pretty dirty. I'm not trying to be picky but this is a big deal to me. Especially if you just finished cleaning the bin of a trashcan. That has a lot of nasty things in it. The first thing she should have done after I asked for help is take off her gloves, was her hands, the. Come help. Definitely never coming back to this place. I like Panera bread, but this one has let me down plenty of times for me to not want to come back. read more

I though that Panera would be a good place to eat. I was wrong. One of the workers there where being so rude. They ran out of everything. I was going to order for two people I ended up only ordering for one. I got the green goddess salad. The chicken was ok but the cold "boiled" egg was disgusting. And the half bag-get just put into the bag with out a wrapper and was hard as a rock. Never coming back read more

Listen to the other reviews, this place is dirty as heck, the tea wasn't up-kept with brewing, while waiting for my order I heard numerous complaints from other customers as well. My to go order turned out wrong and when I called countless times they didn't answer (this was after the rush i might add) I ended up just driving back and talking to the manager/supervisor directly. She gave nothing but excuses from her saying they were "too busy" to answer the phone and they needed to get breaks out of the way, yet when I walked in I saw three people up front cleaning, a task you do when its slow? So you're telling me those people were also on a break? The manager had time to step off and talk to me about my experience and it seems as if they just blatantly ignored the phone calls. Granted I know it gets busy but even when I initially ordered during their peak times there was maybe two cars in the drive thru and I was one of two or three cafe orders. Sounds to me like they need some serious management changes. This is the most pathetic Panera I've been to. Definitely will not return to this location. Do better rialto. read more

Placed an online order through the Panera website for the next day, 39 items for over $350.00 (business meeting). I selected a time that THEY had available for delivery, 7:30 am-7:45 am (my order was to feed my meeting attendees- 39 people) At around 7:50 I called the Panera store, only to find out that "DoorDash" had canceled my delivery because the driver arrived at Panera 1 hour before the order was ready. The associate then proceeded to tell me another driver was on the way to pick up my order from their store, and that my order had been ready since 7:35 am. Ok, great, maybe my food will arrive soon?? Wrong! I had to call Panera one more time at 8:30 am to inquire about my order, and the same associate then proceeded to tell me Doordash had picked up my order over 30 minutes ago, and if I needed to track the driver, I had to call Doordash MYSELF? When I asked why I had to be the one to call, if I ordered through Panera NOT through Doordash, she hung up on me!! Fast forward, to 8:40 am, my order arrives, the driver is kind and friendly, but now I am stuck serving my meeting attendees, warm coffee wich had to be reheated in the microwave, and cold breakfast. Rude associates, bad service period! I will stop ordering for my meetings from this location. read more